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市場調查報告書

亞太地區的託管客服中心服務市場分析

Analysis of the Asia-Pacific Hosted Contact Center Services Market

出版商 Frost & Sullivan 商品編碼 348645
出版日期 內容資訊 英文 138 Pages
商品交期: 最快1-2個工作天內
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亞太地區的託管客服中心服務市場分析 Analysis of the Asia-Pacific Hosted Contact Center Services Market
出版日期: 2016年01月05日 內容資訊: 英文 138 Pages
簡介

本報告提供亞太地區的託管客服中心服務市場詳查,市場規模及未來預測席次數以及收益額。供應商層級及服務供應商層級的市場競爭情形驗證,以及這個地區的主要應用程式供應商和託管客服中心服務供應商的企業簡介。亞太地區6個地區市場分類的詳細地區市場分析及未來預測。

第1章 摘要整理

第2章 市場概要

  • 市場概要 - 定義
  • 市場概要 - 調查手法
  • 市場概要 - 地區的填補範圍
  • 市場概要 - 本報告的調查闡明事項

第3章 外部的課題: 推動市場成長要素及阻礙因素 - 託管客服中心服務全體市場

  • 推動市場成長要素
  • 推動市場成長要素說明
  • 阻礙市場成長要素
  • 阻礙市場成長要素說明

第4章 未來預測及市場趨勢 - 託管客服中心服務全體市場

  • 市場測量
  • 主要的市場趨勢
  • 主要的技術趨勢
  • 主要的價格趨勢
  • 託管客服中心服務全體市場 - 席次數預測
  • 託管客服中心服務全體市場 - 收益預測
  • 託管席次數及收益預測討論
  • 各地區收益額
  • 各地區收益額討論

第5章 需求分析 - 託管客服中心服務全體市場

  • 市場滲透率分析
  • 託管客服中心服務全體市場 - 各託管規模市場預測
  • 採用趨勢分析 - 託管規模
  • 託管客服中心服務全體市場 - 各必要條件類型市場預測
  • 託管客服中心服務全體市場 - 各水平市場市場預測
  • 採用趨勢分析

第6章 生態系統分析 - 應用供應商

  • 供應商預測
  • 業者簡介

第7章 生態系統分析 - 服務供應商

  • 服務供應商預測
  • 服務供應商簡介

第8章 大洋洲市場分析

  • 大洋洲 (澳洲及紐西蘭)
  • 市場測量
  • 主要的市場趨勢
  • 託管客服中心服務市場 - 收益額預測
  • 服務供應商趨勢
  • 服務供應商簡介

第9章 印度市場分析

  • 印度
  • 市場測量
  • 主要的市場趨勢
  • 託管客服中心服務市場 - 收益額預測
  • 服務供應商趨勢
  • 服務供應商簡介

第10章 日本市場分析

  • 日本
  • 市場測量
  • 主要的市場趨勢
  • 託管客服中心服務市場 - 收益額預測
  • 服務供應商趨勢
  • 服務供應商簡介

第11章 ASEAN市場分析

  • ASEAN
  • 市場測量
  • 主要的市場趨勢
  • 託管客服中心服務市場 - 收益額預測
  • 服務供應商趨勢
  • 服務供應商簡介

第12章 中華圈市場分析

  • 中華圈
  • 市場測量
  • 主要的市場趨勢 - 中國
  • 主要的市場趨勢 - 香港
  • 主要的市場趨勢 - 台灣
  • 託管客服中心服務市場 - 收益額預測
  • 服務供應商趨勢
  • 服務供應商簡介

第13章 韓國市場分析

  • 韓國
  • 市場測量
  • 主要的市場趨勢
  • 託管客服中心服務市場 - 收益額預測
  • 服務供應商趨勢
  • 服務供應商簡介

第14章 結論

  • 結論 - 三大預測
  • 免責事項

第15章 附錄

目錄
Product Code: P899-01-00-00-00

Growing Demand for System Flexibility and Scalability Powers Revenue Growth

This research service analyzes the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting are provided in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, key application vendors and hosted contact center service providers in the region have been profiled. Regional analysis and forecasting are provided for six regions within the Asia-Pacific market including Oceania (Australia and New Zealand), Association of Southeast Asian Nations (ASEAN), Greater China (China, Hong Kong, and Taiwan), India, Japan, and South Korea.

Key Questions This Study Will Answer

  • Is the market growing? How long will it continue to grow, and at what rate? What are the key growing countries in the short term and long term?
  • What are the driving/restraining factors that would shape the future of the sector? What initiatives are taken by the ecosystem players to take advantage of the market conditions?
  • What is the current competitive landscape? How is the competitive landscape expected to evolve in the future? How are ecosystem players gearing up for the future?
  • How will the market change over time? Will there be a shift in business model / pricing strategy?
  • Which segment will drive future adoption? What are some of the vertical specific trends?
  • Are the products/services offered today meeting customer needs or is there additional development that is needed?

Table of Contents

1. EXECUTIVE SUMMARY

  • 1. Executive Summary
  • 2. Executive Summary (continued)
  • 3. Executive Summary-Market Engineering Measurements
  • 4. Executive Summary-CEO's Perspective

2. MARKET OVERVIEW

  • 1. Market Overview-Definitions
  • 2. Market Overview-Research Methodology
  • 3. Market Overview-Geographical Coverage
  • 4. Market Overview-Key Questions This Study Will Answer

3. EXTERNAL CHALLENGES: DRIVERS AND RESTRAINTS-TOTAL HOSTED CONTACT CENTER SERVICES MARKET

  • 1. Market Drivers
  • 2. Drivers Explained
  • 3. Drivers Explained (continued)
  • 4. Market Restraints
  • 5. Restraints Explained
  • 6. Restraints Explained (continued)

4. FORECASTS AND TRENDS-TOTAL HOSTED CONTACT CENTER SERVICES MARKET

  • 1. Measurements
  • 2. Key Market Trends
  • 3. Key Market Trends (continued)
  • 4. Key Market Trends (continued)
  • 5. Key Technology Trends
  • 6. Key Pricing Trends
  • 7. Total Hosted Contact Center Services Market-Seat Forecast
  • 8. Total Hosted Contact Center Services Market-Revenue Forecast
  • 9. Hosted Seats and Revenue Forecast Discussion
  • 10. Revenue by Region
  • 11. Revenue by Region Discussion

5. DEMAND ANALYSIS-TOTAL HOSTED CONTACT CENTER SERVICES MARKET

  • 1. Market Penetration Analysis
  • 2. Total Hosted Contact Center Services Market-Forecast by Size of Hosting
  • 3. Adoption Trend Analysis-Size of Hosting
  • 4. Total Hosted Contact Center Services Market-Forecast by Type of Requirement
  • 5. Total Hosted Contact Center Services Market-Forecast by Horizontal Market
  • 6. Adoption Trends Analysis
  • 7. Adoption Trends Analysis (continued)

6. ECOSYSTEM ANALYSIS-APPLICATION VENDORS

  • 1. Vendor Insights
  • 2. Vendor Insights (continued)
  • 3. Vendor Profiles
  • 4. Vendor Profiles (continued)
  • 5. Vendor Profiles (continued)
  • 6. Vendor Profiles (continued)
  • 7. Vendor Profiles (continued)
  • 8. Vendor Profiles (continued)

7. ECOSYSTEM ANALYSIS-SERVICE PROVIDERS

  • 1. Service Provider Insights
  • 2. Service Provider Insights (continued)
  • 3. Service Provider Profiles
  • 4. Service Provider Profiles (continued)
  • 5. Service Provider Profiles (continued)
  • 6. Service Provider Profiles (continued)

8. OCEANIA MARKET BREAKDOWN

  • 1. Oceania (Australia and New Zealand)
  • 2. Measurements
  • 3. Key Market Trends
  • 4. Key Market Trends (continued)
  • 5. Hosted Contact Center Services Market-Revenue Forecast
  • 6. Service Provider Trends
  • 7. Service Provider Trends (continued)
  • 8. Service Provider Profiles
  • 9. Service Provider Profiles (continued)
  • 10. Service Provider Profiles (continued)
  • 11. Service Provider Profiles (continued)

9. INDIA MARKET BREAKDOWN

  • 1. India
  • 2. Measurements
  • 3. Key Market Trends
  • 4. Key Market Trends (continued)
  • 5. Key Market Trends (continued)
  • 6. Hosted Contact Center Services Market-Revenue Forecast
  • 7. Service Provider Trends
  • 8. Service Provider Trends (continued)
  • 9. Service Provider Profiles
  • 10. Service Provider Profiles (continued)
  • 11. Service Provider Profiles (continued)

10. JAPAN MARKET BREAKDOWN

  • 1. Japan
  • 2. Measurements
  • 3. Key Market Trends
  • 4. Hosted Contact Center Services Market-Revenue Forecast
  • 5. Service Provider Trends
  • 6. Service Provider Profiles
  • 7. Service Provider Profiles (continued)
  • 8. Service Provider Profiles (continued)
  • 9. Service Provider Profiles (continued)

11. ASEAN MARKET BREAKDOWN

  • 1. ASEAN
  • 2. Measurements
  • 3. Key Market Trends
  • 4. Key Market Trends (continued)
  • 5. Key Market Trends (continued)
  • 6. Key Market Trends (continued)
  • 7. Key Market Trends (continued)
  • 8. Key Market Trends (continued)
  • 9. Hosted Contact Center Services Market-Revenue Forecast
  • 10. Service Provider Trends
  • 11. Service Provider Trends (continued)
  • 12. Service Provider Trends (continued)
  • 13. Service Provider Profiles
  • 14. Service Provider Profiles (continued)

12. GREATER CHINA MARKET BREAKDOWN

  • 1. Greater China
  • 2. Measurements
  • 3. Key Market Trends-China
  • 4. Key Market Trends-Hong Kong
  • 5. Key Market Trends-Taiwan
  • 6. Hosted Contact Center Services Market-Revenue Forecast
  • 7. Service Provider Trends
  • 8. Service Provider Trends (continued)
  • 9. Service Provider Profiles
  • 10. Service Provider Profiles (continued)
  • 11. Service Provider Profiles (continued)
  • 12. Service Provider Profiles (continued)
  • 13. Service Provider Profiles (continued)
  • 14. Service Provider Profiles (continued)

13. SOUTH KOREA MARKET BREAKDOWN

  • 1. South Korea
  • 2. Measurements
  • 3. Key Market Trends
  • 4. Hosted Contact Center Services Market-Revenue Forecast
  • 5. Service Provider Trends
  • 6. Service Provider Profiles
  • 7. Service Provider Profiles (continued)
  • 8. Service Provider Profiles (continued)

14. THE LAST WORD

  • 1. The Last Word-Three Big Predictions
  • 2. Legal Disclaimer

15. APPENDIX

  • 1. Methodology
  • 2. Partial List of Companies Interviewed
  • 3. Table of Acronyms Used
  • 4. Learn More-Next Steps
  • 5. Additional Sources of Information
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