Analysis of the Asia-Pacific Contact Center Applications Market
|出版商||Frost & Sullivan||商品編碼||339883|
|出版日期||內容資訊||英文 338 Pages
|亞太地區的客服中心應用市場分析 Analysis of the Asia-Pacific Contact Center Applications Market|
|出版日期: 2015年09月16日||內容資訊: 英文 338 Pages||
Omni-channel Integration Consolidates Communication Platforms
Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing and market share by application and by country. Trends are identified based on technology adoption across different industry sectors as well as by the size of the contact centers. Forecasts for the individual markets in the regions are provided by application as well as by vertical segment and horizontal segment adoptions from 2015 to 2021. The market drivers and restraints are also discussed.