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市場調查報告書

印度的客服中心應用市場:2014年

Contact Center Applications Market in India CY 2014

出版商 Frost & Sullivan 商品編碼 333247
出版日期 內容資訊 英文 39 Pages
商品交期: 最快1-2個工作天內
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印度的客服中心應用市場:2014年 Contact Center Applications Market in India CY 2014
出版日期: 2015年06月18日 內容資訊: 英文 39 Pages
簡介

本報告提供印度的客服中心應用市場調查分析、主要趨勢、供應商實際成果、各產業、各部門的收益、趨勢等相關的系統性資訊。

摘要整理

市場定義

  • 市場定義
  • 調查手法
  • 註解與前提條件

市場焦點

  • 收益預測
  • 主要的市場趨勢
  • 人力資源優化解決方案的優點
  • 收益明細:各技術

各產業、各部門分析

  • 各產業、各部門的引進趨勢
  • 市場概況:各產業、各部門

競爭分析

  • 供應商市場佔有率
  • Avaya
  • Verint
  • Genesys
  • Nice
  • Aspect
  • 要點
  • 免責聲明

關於Frost&Sullivan

目錄
Product Code: 9AC4-00-07-00-00

Customer Experience and Omnichannel Interaction Leading to High Adoption

This Market Insight examines key trends, vendor performance, and vertical and horizontal revenue and trends in the Indian contact center applications market. Customer service is a critical differentiating factor amongst businesses. Organizations are showing more willingness to invest in new processes and solutions to enhance customer service and improve the Customer Experience. Organizations and contact centers alike are focusing on enhancing the overall performance management and customer experience by investing in internal operational optimization and external interactions.

Table of Contents

1. CONTACT CENTER APPLICATIONS MARKET IN INDIA CY 2014

Executive Summary

  • 1. Key Findings

Market Definitions

  • 1. Market Segmentation
  • 2. Market Definitions
  • 3. Market Definitions (continued)
  • 4. Market Definitions (continued)
  • 5. Research Methodology
  • 6. Key Notes and Assumptions

Market Highlights

  • 1. Revenue Forecast
  • 2. Key Market Trends
  • 3. Key Technology Trends
  • 4. Benefits of Workforce Optimization Solutions
  • 5. Benefits of Workforce Optimization Solutions (continued)
  • 6. Revenue Breakdown by Technology
  • 7. Revenue Breakdown by Technology Discussion

Vertical and Horizontal Analysis

  • 1. Vertical and Horizontal Adoption Trends
  • 2. Market Highlights by Horizontal and Vertical

Competitive Analysis

  • 1. Vendor Market Share
  • 2. Market Share Analysis-Avaya
  • 3. Market Share Analysis-Verint
  • 4. Market Share Analysis-Genesys
  • 5. Market Share Analysis-Nice
  • 6. Market Share Analysis-Aspect
  • 7. Key Takeaways
  • 8. Legal Disclaimer

The Frost & Sullivan Story

  • 1. The Frost & Sullivan Story
  • 2. Value Proposition: Future of Your Company & Career
  • 3. Global Perspective
  • 4. Industry Convergence
  • 5. 360° Research Perspective
  • 6. Implementation Excellence
  • 7. Our Blue Ocean Strategy
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