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市場調查報告書

在汽車售後市場的零件·服務零售的未來性

Future of Parts and Service Retailing in the Automotive Aftermarket

出版商 Frost & Sullivan 商品編碼 331297
出版日期 內容資訊 英文 146 Pages
商品交期: 最快1-2個工作天內
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在汽車售後市場的零件·服務零售的未來性 Future of Parts and Service Retailing in the Automotive Aftermarket
出版日期: 2015年05月22日 內容資訊: 英文 146 Pages
簡介

2025年全球(包含已開發國家·新興國家)的汽車零件市場收益額預測約有10∼15%將來自線上。

本報告提供全球汽車售後市場目前產生/未來產生的技術進步和消費行為的變化,以及對今後市場結構·趨勢的影響,特別是銷售型態的變化──從實體店面型(Brick & Block)轉換到B2B電子商務──零件、服務提供型態及流通管道、消費者群組的影響考察,再加上主要供應商案例、今後市場競爭結構的變化等推計。

本報告提供以下問題的答案。

  • 影響未來維修市場的零件·服務零售的主要趨勢是什麼?
  • 各市場參與企業將如何因應市場新動向?
  • 各流通管道上各公司的價值命題 (提案價值)和優勢·弱點為何?
  • 全球各地的市場上將會有何顯著動向?

第1章 摘要整理

第2章 分析的範圍·目的·背景·手法

第3章 零售產業的主要結構變化及其對售後市場的影響

  • 如同形成零售業未來般的主要結構轉換
  • 結構轉換1:未來的商店
  • 結構轉換2:全方位流通管道零售
  • 結構轉換3:連網型零售
  • 結構轉換4:零售業的新經營模式
  • 結構轉換5:Engaging(參與)式零售
  • 結構轉換6:Last-Mile Retailing
  • 結構轉換7:巨量資料·零售

第4章 售後市場的未來影響領域:銷售管道

  • 對銷售管道(流通管道)的影響:概要
  • 銷售管道:全球e零售
  • 金磚四國市場e零售的案例:JazzMyRide.com
  • 銷售管道:運作中的市場
  • 市場經營模式分析
  • 銷售管道:零件·服務的整合業者(綜合業者)
  • 服務整合業者的主要功能比較
  • YourMechanic:服務整合的新方向性
  • 聯網汽車的普及率
  • 未來的銷售管道:車內銷售(In-vehicle Sales)
  • 「車內銷售」對市場參與企業的影響度
  • 未來預測:轉換對B2B (企業間交易) 電子商務的銷售管道
  • 未來維修市場:新B2B 電子商務·經營模式
  • 流通管道的未來預測(現在到2025年)

第5章 售後市場的未來影響領域:技術

  • 技術性影響度:概要
  • 技術:車載資通系統/聯網汽車·解決方案
  • 維修市場的·DIY式·OBD-II用硬體設備和應用程式
  • 維修市場的車載資通系統:主要的經營模式
  • 技術:「店內運用」(In-Store Operations)的演進
  • 零售和感應技術
  • 售後市場的「店內技術」(In-Store Technology)
  • 技術:擴增實境(AR)
  • 擴增實境和售後市場·服務的未來性
  • 技術:零件的3D列印
  • 汽車產業目前3D列印的活用狀況
  • 技術:巨量資料的影響
  • 案例研究:AutoZone的巨量資料利用
  • 案例研究:Walmart的巨量資料與售後市場對照APP
  • 技術性影響:配合新的實現方式
  • 售後市場的未來:購買數位產品途徑的變化
  • 技術性影響:未來的連網型零件·服務商店
  • 技術的未來趨勢

第6章 售後市場的未來影響領域:服務

  • 服務方面的影響:概要
  • 服務:遙控選擇
  • 服務:AR及參加型服務
  • 服務:Mobile/Express Service Models
  • 服務:加入選擇
  • 服務的未來趨勢

第7章 售後市場的未來影響領域:客戶

  • 客戶的影響:概要
  • 客戶:汽車售後市場女性司機的影響
  • 客戶的趨勢:女性服務
  • 案例研究:汽車廠商和獨立型企業的概念
  • 客戶:「Y世代」維修市場·服務
  • 客戶的未來趨勢

第8章 售後市場的未來影響領域:地區

  • 地區級的影響度:概要
  • 全球替換用零件的潛在市場規模
  • 地區級的趨勢:「Glocalization」
  • Glocalization方案:非洲·中東市場整合商的UAE
  • 地區級的趨勢:全球規模的零售店群組
  • 地區級的趨勢:城市型商店的格式
  • 案例研究:Walmart及Canadian Tire Express Stores
  • 地區級方案:城市型商店的位置
  • 地區的未來趨勢

第9章 售後市場的未來影響領域:產品

  • 產品方面的影響:概要
  • 產品:替換用電子元件和軟體更新
  • 售後市場零售的價值鏈上私人品牌的定位
  • 售後市場的自有品牌
  • 北美的自有品牌市場機會分析
  • 產品的未來趨勢

第10章 OES流通管道:案例研究與方案分析

  • OES (正廠零件) 流通管道的演進
  • 案例研究:OEM與市場 - BMW的eBay Direct
  • 汽車製造商低價格零件/自有品牌
  • 案例研究:廠商製低價品牌的實體商店活用
  • 案例研究:GM的服務策略的技術活用
  • 案例研究:GM預見的/「車內」銷售能力
  • 零件·服務零售的未來性:廠商方面的參與和主要趨勢
  • 零件·服務零售的未來性:廠商間比較分析

第11章 獨立型售後市場:案例研究與方案分析

  • 獨立型售後市場 (IAM) 流通管道的今後演進
  • 案例研究:Halfords的全方位流通管道·方法
  • 案例研究:Pep Boys引進產業外零售概念
  • 零件·服務零售的未來性:IAM方面的參與和主要趨勢
  • 零件·服務零售的未來性:IAM間比較分析

第12章 零件供應商:案例與比較分析

  • 供應商·流通管道的今後演進
  • 案例研究:Bosch的連網型·平台的活用
  • 案例研究:Delphi的聯網汽車·生態系統的開發
  • 案例研究:Federal 對Mogul的打入服務整合領域
  • 案例研究:固特異開設e零售產業
  • 零件·服務零售的未來性:供應商方面的參與和主要趨勢
  • 零件·服務零售的未來性:供應商間比較分析

第13章 結論與未來展望

第14章 附錄

目錄
Product Code: NE4B-01-00-00-00

Bricks and Clicks Convergence, B2B eCommerce to Drive New Service Models

Ten to 15% of all global parts revenue will be generated online by 2025, including both developed and emerging regions. This research analyzes how evolving technology and consumer behavior will change the way that vehicle owners shop for automotive parts and service in the future. With a focus on "bricks and clicks" convergence and business-to-business (B2B) eCommerce, it explores how products and service offerings, distribution channels, and various customer groups will be affected by these trends. The research also includes a competitive benchmarking for various parts and service retailers from all regions of the world, and provides case studies to support the key findings. The base year is 2014.

Key Questions This Study Will Answer

  • What are they key trends impacting the future of aftermarket parts and service retailing?
  • What is the level of preparedness of each of the market participants in light of the evolving trends?
  • What are the value propositions, strengths, and weaknesses of key competitors across different channels?
  • What are the different dynamics of interest particular to each market across the globe?

Table of Contents

1. EXECUTIVE SUMMARY

Executive Summary

  • 1. 5 Big Predictions for Future of Automotive Parts and Service Retailing
  • 2. Aftermarket 2025-Key Impact Areas and Trends
  • 3. Lifecycle Analysis of Aftermarket Trends
  • 4. Key Country-level Indicators
  • 5. Key Country-level Indicators (continued)
  • 6. Parts eRetailing Key Transformative Trends Across Regions
  • 7. OES Channel Evolution 2025
  • 8. Key OES Channel Developments
  • 9. Supplier Channel Evolution 2025
  • 10. Key Supplier Developments
  • 11. IAM Channel Evolution 2025
  • 12. Key IAM Channel Developments
  • 13. New Entrants and Disruptive Models in the Aftermarket
  • 14. Aftermarket 2025-B2B eCommerce Transforming Channel
  • 15. Aftermarket 2025-Emerging B2B eCommerce Business Models
  • 16. Aftermarket 2025-The Future of Vehicle Service
  • 17. Aftermarket 2025-Synergies Between Connected Cars and Tools
  • 18. Aftermarket 2025-Future Urban Store Locations
  • 19. Case Study-Walmart Big Data and Aftermarket Application
  • 20. Case Study-Bosch Leveraging Connected Platforms
  • 21. Case Study-Pep Boys' Adoption of New Retail Concepts
  • 22. Aftermarket 2025-Changing Digital Purchase Pathways
  • 23. The Connected Parts Store in 2025

2. RESEARCH SCOPE, OBJECTIVES, BACKGROUND, AND METHODOLOGY

Research Scope, Objectives, Background, and Methodology

  • 1. Research Scope
  • 2. Research Aims and Objectives
  • 3. Key Questions This Study Will Answer
  • 4. Research Background
  • 5. Research Methodology
  • 6. Key OEM/Participant Groups Compared in this Study

3. TOP TRANSFORMATIONAL SHIFTS IN RETAILING AND THEIR IMPACT ON THE AFTERMARKET

Top Transformational Shifts in Retailing and Their Impact on the Aftermarket

  • 1. Top Transformational Shifts to Shape the Future of Retailing
  • 2. Transformational Shift 1-Future Stores
  • 3. Transformational Shift 2-Omnichannel Retailing
  • 4. Transformational Shift 3-Connected Retailing
  • 5. Transformational Shift 4-New Business Models of Retailing
  • 6. Transformational Shift 5-Engaging Retailing
  • 7. Transformational Shift 6-Last-Mile Retailing
  • 8. Transformational Shift 7-Big Data Retailing

4. AFTERMARKET 2025 IMPACT AREA-CHANNELS

Aftermarket 2025 Impact Area-Channels

  • 1. Channels Impact-Overview
  • 2. Channels-Global eRetailing
  • 3. BRIC Market eRetailing Case Study-JazzMyRide.com
  • 4. Channels-Marketplaces in Operation
  • 5. Marketplace Business Model Analysis
  • 6. Channels-Part and Service Aggregators
  • 7. Key Comparative Features of Service Aggregators
  • 8. YourMechanic-New Direction in Service Aggregation
  • 9. Connected Car Penetration
  • 10. Future Channel-In-vehicle Sales
  • 11. Impact of In-vehicle Sales on Market Participants
  • 12. Aftermarket 2025-B2B eCommerce Transforming Channel
  • 13. Aftermarket 2025-Emerging B2B eCommerce Business Models
  • 14. Channels-Current to 2025

5. AFTERMARKET 2025 IMPACT AREA-TECHNOLOGY

Aftermarket 2025 Impact Area-Technology

  • 1. Technology Impact-Overview
  • 2. Technology-Telematics/Connected Car Solutions
  • 3. Aftermarket DIY OBD-II Hardware and Apps
  • 4. Aftermarket Telematics-Key Business Models
  • 5. Technology-Evolving In-Store Operations
  • 6. Retailing and Sensor Technology
  • 7. In-Store Technology in the Aftermarket
  • 8. Technology-Augmented Reality
  • 9. Augmented Reality and the Future of Aftermarket Service
  • 10. Technology-3-D Printing of Parts
  • 11. Current 3-D Printing Applications in Automotive
  • 12. Technology-Big Data Influence
  • 13. Case Study-AutoZone's Use of Big Data
  • 14. Case Study-Walmart Big Data and Aftermarket Application
  • 15. Technology Impact-Enabling New Modes of Fulfillment
  • 16. Aftermarket 2025-Changing Digital Purchase Pathways
  • 17. Technology Impact-Connected Parts and Service Store in 2025
  • 18. Technology-Current to 2025

6. AFTERMARKET 2025 IMPACT AREA-SERVICE

Aftermarket 2025 Impact Area-Service

  • 1. Service Impact-Overview
  • 2. Service-Remote Options
  • 3. Service-AR and Participatory Service
  • 4. Service-Mobile/Express Service Models
  • 5. Service-Subscription Options
  • 6. Service-Current to 2025

7. AFTERMARKET 2025 IMPACT AREA-CUSTOMERS

Aftermarket 2025 Impact Area-Customers

  • 1. Customer Impact-Overview
  • 2. Customers-Influence of Female Drivers on Automotive Aftermarket
  • 3. Customer Trend-Female-Friendly Services
  • 4. Case Study-OEM and Independent Concepts
  • 5. Customers-Gen Y Aftermarket Services
  • 6. Customers-Current to 2025

8. AFTERMARKET 2025 IMPACT AREA-GEOGRAPHY

Aftermarket 2025 Impact Area-Geography

  • 1. Geographic Impact-Overview
  • 2. Global Market Size Potential for Replacement Parts
  • 3. Geographic Trend-Glocalization
  • 4. Glocalization Scenario-UAE as Hub for Africa and Middle East
  • 5. Geographic Trend-Global Retailing Groups
  • 6. Geographic Trend-Urban Store Formats
  • 7. Case Study-Walmart and Canadian Tire Express Stores
  • 8. Geographic Scenario-Urban Store Locations
  • 9. Geographic Evolution-Current to 2025

9. AFTERMARKET 2025 IMPACT AREA-PRODUCTS

Aftermarket 2025 Impact Area-Products

  • 1. Products Impact-Overview
  • 2. Products-Replacement Electronics and Software Updates
  • 3. Private Label Position in the Aftermarket Retail Value Chain
  • 4. Private Labeling in the Aftermarket
  • 5. Private Label Opportunity Analysis in North America
  • 6. Products-Current to 2025

10. OES CHANNEL-CASE STUDIES AND SCENARIO ANALYSIS

OES Channel-Case Studies and Scenario Analysis

  • 1. OES Channel Evolution 2025
  • 2. Case Study-OEM to Marketplace-BMW eBay Direct
  • 3. OEMs and Value Parts/Private Labelling
  • 4. Case Study-Using Bricks and Clicks for OEM Value Label
  • 5. Case Study-GM's Use of Technology in Service Strategy
  • 6. Case Study-GM's Prognostic/In-vehicle Sales Capabilities
  • 7. Future of Parts and Service Retail-OEM Engagement and Key Trends
  • 8. Future of Parts and Service Retailing-OEM Benchmarking

11. INDEPENDENT AFTERMARKET-CASE STUDIES AND SCENARIO ANALYSIS

Independent Aftermarket-Case Studies and Scenario Analysis

  • 1. IAM Channel Evolution 2025
  • 2. Case Study-Halfords' Omnichannel Approach
  • 3. Case Study-Pep Boys' Adoption of Non-Automotive Retail Concepts
  • 4. Future of Parts and Service Retail-IAM Engagement and Key Trends
  • 5. Future of Parts and Service Retailing-IAM Benchmarking

12. COMPONENT SUPPLIERS-EXAMPLES AND BENCHMARKING

Component Suppliers-Examples and Benchmarking

  • 1. Supplier Channel Evolution 2025
  • 2. Case Study-Bosch Leveraging Connected Platforms
  • 3. Case Study-Delphi's Connected Car Ecosystem Development
  • 4. Case Study-Federal Mogul's Entry into Service Aggregation
  • 5. Case Study-Goodyear Opens up to eRetailing
  • 6. Future of Parts and Service Retail-Supplier Engagement and Key Trends
  • 7. Future of Parts and Service Retailing-Supplier Benchmarking

13. CONCLUSIONS AND FUTURE OUTLOOK

Conclusions and Future Outlook

  • 1. Key Findings
  • 2. Key Findings (continued)
  • 3. Key Findings (continued)
  • 4. Key Conclusions and Future Outlook
  • 5. 5 Big Predictions for Future of Automotive Parts and Service Retailing
  • 6. Legal Disclaimer

14. APPENDIX

Appendix

  • 1. Benefits/Challenges of Key Trends
  • 2. Benefits/Challenges of Key Trends (continued)
  • 3. OEM Opportunity Assessment Matrix
  • 4. IAM Opportunity Assessment Matrix
  • 5. Supplier Opportunity Assessment Matrix
  • 6. Learn More-Next Steps
  • 7. Planned Research
  • 8. Methodology
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