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市場調查報告書

歐洲的職場的整合通訊的今後

The Future of Unified Communications in the Workplace in Europe

出版商 Frost & Sullivan 商品編碼 329037
出版日期 內容資訊 英文 99 Pages
商品交期: 最快1-2個工作天內
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歐洲的職場的整合通訊的今後 The Future of Unified Communications in the Workplace in Europe
出版日期: 2015年04月17日 內容資訊: 英文 99 Pages
簡介

企業考慮IT投資,另一方面生產率的提高由於淨利增加、降低成本、提高客戶體驗、提高合作而分等級。筆記型電腦是最常使用的技術,不過,智慧型手機今後2年預計成長3成以上。IT決策今後也尋找合併IT基礎設施的方式。利用UCC工具的主要障礙是成本,不過,許多的企業還沒能找到新技術的價值。

本報告提供歐洲的製造、教育、金融、政府、醫療、零售各領域的現在及今後的IT使用趨勢等。

第1章 調查目的與調查手法

  • 調查目的
  • 調查手法

第2章 摘要整理

  • 摘要整理

第3章 歐洲職場的IT意識

  • 對IT的主要課題
  • IT主要課題(各企業規模)
  • IT主要課題(各產業)

第4章 歐洲的職場的IT投資影響因素

  • IT投資主要的促進要素
  • IT投資主要的促進要素(各企業規模)
  • IT投資主要的促進要素(各產業)

第5章 歐洲職場的現在及今後整合通訊的利用

  • 歐洲的現在及今後的IT利用
  • 目前的IT利用(各企業規模)
  • 目前的IT利用(各產業)
  • 組織中技術的引進
  • 在組織內使用技術的頻率
  • 主要的產業課題的應對中IT的效果
  • 產業課題 - 新法規必要條件的應對
  • 產業課題 - 對最新IT工具的IT職員教育
  • 產業課題 - 有效適時的IT投資

第6章 歐洲的職場中整合通訊的影響因素的衝擊

  • 技術報告 - 知覺圖像的理解
  • 知覺圖像 - IT及影響屬性
  • 通訊基礎設施 - 現在及今後的利用
  • 不利用特定IT解決方案的理由
  • 最知名的安全風險

第7章 歐洲的職場的IT及雲端運算

  • 雲端供應商的選擇標準
  • 雲端供應商的選擇標準(各企業規模)
  • 雲端供應商的選擇標準(各產業)
  • 對雲端運算/託管通訊的利用態度
  • 雲端運算的滿意度(各企業規模)
  • 雲端運算的滿意度(各產業)
  • 雲端的IT工具的引進 - 現在和未來
  • IT引進目前雲端(各企業規模)
  • IT引進目前雲端(各產業)

第8章 歐洲的職場的社群媒體策略

  • 客戶支援社群媒體的利用(各企業規模)
  • 客戶支援社群媒體的利用(各產業)
  • 客戶支援社群媒體的實施
  • 目前客戶支援社群媒體的實施(各企業規模)
  • 目前客戶支援社群媒體的實施(各產業)
  • 組織的收益擴大目的之客戶支援社群媒體的效果
  • 組織的收益擴大目的之客戶支援社群媒體的效果(各產業)
  • 內部協動的社群媒體的利用(各企業規模)
  • 內部協動的社群媒體的利用(各產業)
  • 內部員工協動的社群媒體策略的實施
  • 完全實施的內部員工協動的社群媒體策略(各企業規模)
  • 完全實施的內部員工協動的社群媒體策略(各產業)
  • 內部員工協動的社群媒體的生產率提高效果(各企業規模)
  • 內部員工協動的社群媒體的生產率提高效果(各產業)
  • 在組織內的社群媒體利用的潛在優點
  • 在組織內的社群媒體利用的潛在優點詳細內容
  • 在組織內的社群媒體利用的潛在優點(各企業規模)
  • 在組織內的社群媒體利用的潛在優點(各產業)

第9章 歐洲職場的行動終端的利用

  • 企業發行的終端
  • 企業支援行動OS
  • 已知對企業內網路連接的個人終端(BYOD)
  • BYOD的政策和實效

第10章 歐洲企業可使用的IT預算

  • IT預算的整體情況

第11章 人力資源對IT的影響

  • 勞工類型的分佈(各產業)

第12章 簡介

  • IT的居住國家和年數

第13章 IT決策所扮演的角色和頭銜

  • 企業及受訪者的地理有效半徑
  • 企業的全球的年度收益

第14章 關於Frost&Sullivan

目錄
Product Code: MAAE-01-00-00-00

An End-User Perspective

This research service aims to measure the current use and future behavior towards information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare, and retail sectors. While companies consider their IT investments, improving productivity ranks by a clear margin, followed by reducing costs, improving customer experience, and improving collaboration. Laptops are the most-used technology, but smart phones are expected to grow by 30% over the next two years. IT decision makers continue to seek ways to integrate their IT infrastructure; the main barrier to entry for UCC tools is cost, although many companies still do not see the value in new technologies.

Table of Contents

1. RESEARCH OBJECTIVES AND METHODOLOGY

Research Objectives and Methodology

  • 1. Research Objectives
  • 2. Methodology
  • 3. Methodology (continued)

2. EXECUTIVE SUMMARY

Executive Summary

  • 1. Executive Summary
  • 2. Executive Summary (continued)
  • 3. Executive Summary (continued)
  • 4. Executive Summary (continued)
  • 5. Executive Summary (continued)
  • 6. Executive Summary (continued)

3. ATTITUDES ABOUT INFORMATION TECHNOLOGY IN THE EUROPEAN WORKPLACE

Attitudes about Information Technology in the European Workplace

  • 1. Major Challenges Facing IT
  • 2. Major Challenges for IT by Company Size
  • 3. Major Challenges for IT by Vertical
  • 4. Major Challenges for IT by Vertical (continued)

4. INFLUENTIAL FACTORS ON IT INVESTMENTS IN THE EUROPEAN WORKPLACE

Influential Factors on IT Investments in the European Workplace

  • 1. Primary Drivers for IT Investments
  • 2. Primary Drivers for IT Investments by Company Size
  • 3. Primary Drivers for IT Investments by Vertical
  • 4. Primary Drivers for IT Investments by Vertical (continued)

5. CURRENT AND FUTURE USE OF UNIFIED COMMUNICATIONS IN THE EUROPEAN WORKPLACE

Current and Future Use of Unified Communications in the European Workplace

  • 1. Current and Future Usage of IT in Europe
  • 2. Current Usage of IT by Company Size
  • 3. Current Usage of IT by Vertical
  • 4. Current Usage of IT by Vertical (continued)
  • 5. Technology Deployment across the Organization
  • 6. Frequency of Technology Use within the Organization
  • 7. Effectiveness of IT in Addressing Top Business Challenges
  • 8. Business Challenges-Dealing with New Regulatory Requirements
  • 9. Business Challenges-Training IT Staff on Advanced IT Tools
  • 10. Business Challenges-Making Effective and Timely Investments in IT

6. IMPACT OF INFLUENTIAL FACTORS ON UNIFIED COMMUNICATIONS IN THE EUROPEAN WORKPLACE

Impact of Influential Factors on Unified Communications in the European Workplace

  • 1. Technical Note-Understanding Perceptual Maps
  • 2. Perceptual Map-IT and Influential Attributes
  • 3. Communications Infrastructure-Current and Future Usage
  • 4. Reasons for Not Using Certain IT Solutions
  • 5. Reasons for Not Using Certain IT Solutions (continued)
  • 6. Highest Perceived Security Risks

7. IT AND CLOUD COMPUTING IN THE EUROPEAN WORKPLACE

IT and Cloud Computing in the European Workplace

  • 1. Criteria When Selecting a Cloud Provider
  • 2. Criteria When Selecting a Cloud Provider by Company Size
  • 3. Criteria When Selecting a Cloud Provider by Vertical
  • 4. Criteria When Selecting a Cloud Provider by Vertical (continued)
  • 5. Attitudes about the Use of Cloud Computing/Hosted Communications
  • 6. Satisfaction with Cloud Computing Use by Company Size
  • 7. Satisfaction with Cloud Computing Use by Vertical
  • 8. Attitudes about Cloud Computing by Non Users
  • 9. IT Tools Deployed in the Cloud-Today and Tomorrow
  • 10. Current Deployment of IT in the Cloud by Company Size
  • 11. Current Deployment of IT in the Cloud by Vertical
  • 12. Current Deployment of IT in the Cloud by Vertical (continued)

8. SOCIAL MEDIA STRATEGIES IN THE EUROPEAN WORKPLACE

Social Media Strategies in the European Workplace

  • 1. Use of Customer-Facing Social Media by Company Size
  • 2. Use of Customer-Facing Social Media by Vertical
  • 3. Implementation of Customer-Facing Social Media
  • 4. Current Implementation of Customer-Facing Social Media by Company Size
  • 5. Current Implementation of Customer-Facing Social Media by Vertical
  • 6. Current Implementation of Customer-Facing Social Media by Vertical (continued)
  • 7. Effectiveness of Customer-Facing Social Media to Increase the Organization's Revenue
  • 8. Effectiveness of Customer-Facing Social Media to Increase the Organization's Revenue by Vertical
  • 9. Use of Social Media for Internal Collaboration by Company Size
  • 10. Use of Social Media for Internal Collaboration by Vertical
  • 11. Implementation of Internal Employee Collaboration Social Media Strategies
  • 12. Internal Employee Collaboration Social Media Strategies Fully Implemented by Company Size
  • 13. Internal Employee Collaboration Social Media Strategies Fully Implemented by Vertical
  • 14. Internal Employee Collaboration Social Media Strategies Fully Implemented by Vertical (continued)
  • 15. Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity by Company Size
  • 16. Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity by Vertical
  • 17. Potential Benefits of Social Media Used Within the Organization
  • 18. Potential Benefits of Social Media Used Within the Organization-Drill Down
  • 19. Potential Benefits of Social Media Used Within the Organization by Company Size
  • 20. Potential Benefits of Social Media Used Within the Organization by Vertical
  • 21. Potential Benefits of Social Media Used Within the Organization by Vertical (continued)

9. USE OF MOBILE DEVICES IN THE EUROPEAN WORKPLACE

Use of Mobile Devices in the European Workplace

  • 1. Company-Issued Devices
  • 2. Company-Supported Mobile Operating Systems
  • 3. Personal Devices Allowed to Connect to Company Network (Bring Your Own Device)
  • 4. BYOD Policy and Enforcement

10. AVAILABLE IT BUDGETS FOR EUROPEAN COMPANIES

Available IT Budgets for European Companies

  • 1. The Big Picture on IT Budgets

11. IMPACT OF THE WORKFORCE ON IT

Impact of the Workforce on IT

  • 1. Distribution of Worker Types by Industry

12. PROFILE

Profile

  • 1. Country of Residence and Years in IT

13. IT DECISION-MAKING ROLE AND JOB TITLE

IT Decision-Making Role and Job Title

  • 1. Companies' and Respondents' Geographic Reach
  • 2. Company's Global Annual Revenue

14. THE FROST & SULLIVAN STORY

The Frost & Sullivan Story

  • 1. The Frost & Sullivan Story
  • 2. Value Proposition-Future of Your Company & Career
  • 3. North America and Europe Perspective
  • 4. Industry Convergence
  • 5. 360° Research Perspective
  • 6. Implementation Excellence
  • 7. Our Blue Ocean Strategy
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