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市場調查報告書

客戶尋求的線上立即回答:虛擬助手是不可缺少的

Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential

出版商 Frost & Sullivan 商品編碼 327503
出版日期 內容資訊 英文 18 Pages
商品交期: 最快1-2個工作天內
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客戶尋求的線上立即回答:虛擬助手是不可缺少的 Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential
出版日期: 2015年03月26日 內容資訊: 英文 18 Pages
簡介

對本報告提供供應商最適合的解決方案,為了提供客戶最佳化的體驗,提供採用人工智能 (AI) 和機器學習的解決方案調查分析的有系統的資訊。

目錄

  • 1. 簡介
  • 2. 企業尋求之客戶經驗的最佳化
  • 3. 具體的課題:各產業
  • 4. 客戶尋求的線上立即回答
  • 5. 虛擬助手 (VA)
  • 6. VA:戰術性預測
  • 7. VA:策略性必要事項
  • 8. VA解決方案供應商:虛擬創新
  • 9. 支援V人大規模、成長市場區隔
  • 10. 活動中的VA:案例研究概要
  • 11. Stratecast - 彙整
  • 12. 關於Stratecast
  • 13. 關於Frost&Sullivan
目錄
Product Code: 9A37-00-1B-00-00

This Stratecast report will analyze:

  • The things customers want from their interactions with companies today.
  • The things companies are seeking from those interactions, and the systems that enable and enhance interactions.
  • The role of omni-channel communications in optimizing the customer experience.
  • The role of technologies such as artificial intelligence (AI) and machine learning in creating a winning scenario for both customers and providers.

The report will then discuss a solution that uses AI and machine learning to provide better solutions for providers, and an optimized experience for customers.

Table of Contents

  • 1. Introduction
  • 2. Companies Want to Optimize Customer Experience, but Reality Intrudes
  • 3. Specific Challenges by Vertical
  • 4. Customers Want Fast Answers Online, Not Waiting on a Phone Line
  • 5. Giving Customers What They Want: Virtual Assistants
  • 6. VAs: The Tactical Perspective
  • 7. VAs: Strategic Imperative
  • 8. A Premier Provider of VA Solutions: Creative Virtual
  • 9. V-Person Addresses Large and Growing Segment of $41.18B BDA Market
  • 10. VAs in Action: Case Study Snapshots
  • 11. Stratecast - The Last Word
  • 12. About Stratecast
  • 13. About Frost & Sullivan
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