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市場調查報告書

北美的大企業工作通訊方式未來動向

The Future of Enterprise Communications in the Workplace in North America

出版商 Frost & Sullivan 商品編碼 324209
出版日期 內容資訊 英文 96 Pages
商品交期: 最快1-2個工作天內
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北美的大企業工作通訊方式未來動向 The Future of Enterprise Communications in the Workplace in North America
出版日期: 2015年02月04日 內容資訊: 英文 96 Pages
簡介

各企業IT決策者皆相當關心公司是否進行了適當有效的投資、遵守新規範與法令、改進商業流程。對於「跑外務與內部員工的連絡」重視降低、取而代之的是「降低成本與提高生產」。桌上型電腦目前還是佔了通訊硬體最多的佔有率、智慧型電話與平板的佔有率也快速擴大。被各企業廣泛使用的通訊方式為IP電話(IP telephony)與商用網路電話、此現象顯示對多數員工而言語音通話還是非常重要的。

本報告針對北美各國大企業、組織職場通訊方法--智慧手機、平板、雲端電腦、動畫、音聲通話、Web會議、IP電話、內部與外部用社群媒體、UCC(整合通訊與協作)、TDM(分時多工)電話、商業用、個人用網路電話、耳機、MDM(行動設備管理)--使用狀況與今後預測分析、各通訊方法現在的引進、市場狀況、員工想法、各種影響因素(市場促進、阻礙因素)、企業規模分類、產業分類(製造業、教育機關、金融業、政府機關、醫療機關、零售業)詳細動向、今後市場成長、技術普及預測調查、考察。

第1章 研究目標與調查方法

  • 研究目標
  • 調查方法

第2章 摘要整理

第3章 職場對使用IT的想法

  • IT主要課題
  • IT主要課題:企業規模分類
  • IT主要課題:產業分類

第4章 職場IT投資主要影響因素

  • IT投資主要促進因素
  • IT投資主要促進因素:企業規模分類
  • IT投資主要促進因素:產業分類

第5章 職場通訊工具現在與未來使用

  • 通訊工具現在、未來使用狀況
  • 通訊工具現在使用狀況:企業規模分類
  • 通訊工具、產業分類電流使用
  • UC技術引進、普及狀況
  • 企業內部UC技術使用頻率
  • 處理商業主要課題的UC效率
  • 商業課題:對於新規範的對應
  • 商業課題:商業流程自動化、合理化

第6章 職場通訊使用相關、主要影響因素影響度

  • 技術筆記:理解認知藍圖
  • 認知藍圖:UC(協同通訊)與重要屬性

第7章 職場通訊相關課題

  • 通訊基礎建設:現在、未來使用狀況
  • 不使用特定UC技術的原因
  • 企業使用UC的相關保全風險

第8章 職場內部通訊支援用雲端電腦

  • 雲端供應商選擇基準
  • 雲端供應商選擇基準:企業規模分類
  • 雲端供應商選擇基準:產業分類
  • 雲端電腦/連結通訊使用的想法
  • 雲端電腦使用相關滿意度:企業規模分類
  • 雲端電腦使用相關滿意度:產業分類
  • 雲端電腦非使用者想法
  • 雲端通訊機能的引進
  • 雲端IT現在引進狀況:企業規模分類
  • 雲端IT現在引進狀況:產業分類

第9章 職場內通訊社群媒體策略

  • 顧客社群媒體使用狀況:企業規模分類
  • 顧客社群媒體使用狀況:產業分類
  • 顧客社群媒體實際狀況
  • 顧客社群媒體現在實際狀況:企業規模分類
  • 顧客社群媒體現在實際狀況:產業分類
  • 企業收益擴大相關顧客社群媒體效率
  • 企業收益擴大相關顧客社群媒體效率:產業分類
  • 內部共同開發社群媒體使用狀況:企業規模分類
  • 內部共同開發社群媒體使用狀況:產業分類
  • 內部社群媒體使用目標
  • 內部社群媒體使用目標:企業規模分類
  • 內部社群媒體使用目標:產業分類
  • 生產性提高內部社群媒體效率:企業規模分類
  • 生產性提高內部社群媒體效率:產業分類
  • 組織內部社群媒體潛在優點
  • 組織內部社群媒體潛在優點:企業規模分類
  • 組織內部社群媒體潛在優點:產業分類

第10章 職場行動設備

  • 企業提供設備
  • 企業支援設備OS
  • 公司內網路連結許可個人設備(BYOD(自帶設備))
  • BYOD政策與實行

第11章 職場可實施的資訊化預算

  • IT預算整體預測

第12章 勞動力對IT的影響

  • 種類分類勞工分佈:產業分類

第13章 檔案

  • 現在居住國家與IT使用年數
  • IT決策者工作職稱
  • 企業與受訪者地區分佈
  • 企業年度販售(全球)

第14章 關於FROST & SULLIVAN

目錄
Product Code: NE98-01-00-00-00

An End-user Perspective

The overall research objective is to measure the existing use and future decision making behavior toward Information Technology (IT) within North America, covering the manufacturing, education, financial, government, healthcare, and retail sectors, and specifically, smart phones, tablets, cloud computing, video, audio, and web conferencing, Internet Protocol (IP) telephony, internal and external social media, Unified Communications Clients (UCC), Time-division Multiplexing (TDM) phones, business grade and consumer softphones, headsets, and Mobile Device Management (MDM). IT decision makers are particularly concerned with their ability to make appropriate and effective investments, comply with new regulatory requirements, and improve business processes. Supporting remote and mobile workers rates the lowest, which may mean they feel they have this challenge better under control or, it may simply not be a priority for them. When it comes to spending money, IT managers are most concerned with improving productivity and reducing costs. They do not base their investment decisions as much on gaining a competitive advantage or attracting and retaining strong employees. Laptops are still the primary hardware device, but smart phones and tablets are catching up. Across the enterprise, the most commonly deployed tools are IP phones, IP telephony, and business-grade softphones, suggesting voice still matters to almost all employees.

Table of Contents

1. RESEARCH OBJECTIVES AND METHODOLOGY

  • 1. Research Objectives
  • 2. Methodology
  • 3. Methodology (continued)

2. EXECUTIVE SUMMARY

  • 1. Executive Summary
  • 2. Executive Summary (continued)
  • 3. Executive Summary (continued)

3. ATTITUDES TOWARD THE USE OF IT IN THE WORKPLACE

  • 1. Major Challenges for IT
  • 2. Major Challenges for IT by Company Size
  • 3. Major Challenges for IT by Vertical
  • 4. Major Challenges for IT by Vertical (continued)

4. INFLUENTIAL FACTORS SHAPING IT INVESTMENTS IN THE WORKPLACE

  • 1. Primary Drivers for IT Investments
  • 2. Primary Drivers for IT Investments Company Size
  • 3. Primary Drivers for IT Investments by Vertical
  • 4. Primary Drivers for IT Investments by Vertical (continued)

5. CURRENT AND FUTURE USE OF COMMUNICATIONS TOOLS IN THE WORKPLACE

  • 1. Current and Future Usage of Communications Tools
  • 2. Current Usage of Communications Tools, by Company Size
  • 3. Current Usage of Communications Tools, by Vertical
  • 4. Current Usage of Communications Tools, by Vertical (continued)
  • 5. Pervasiveness of UC Technology Deployment
  • 6. Frequency of UC Technology Use Within the Organization
  • 7. Effectiveness of UC in Addressing Top Business Challenges
  • 8. Business Challenge: Dealing with New Regulatory Requirements
  • 9. Business Challenge: Automating and Streamlining Business Processes

6. IMPACT OF INFLUENTIAL FACTORS ON THE USE OF COMMUNICATIONS IN THE WORKPLACE

  • 1. Technical Note: Understanding Perceptual Maps
  • 2. Perceptual Map: UC and Influential Attributes

7. CHALLENGES FOR COMMUNICATIONS IN THE WORKPLACE

  • 1. Communications Infrastructure, Current and Future Usage
  • 2. Reasons for Not Using Certain UC Solutions
  • 3. Reasons for Not Using Certain UC Solutions (continued)
  • 4. Security Risks Associated with UC in the Enterprise

8. THE USE OF CLOUD COMPUTING TO SUPPORT COMMUNICATIONS IN THE WORKPLACE

  • 1. Criteria When Selecting a Cloud Provider
  • 2. Criteria When Selecting a Cloud Provider, by Company Size
  • 3. Criteria When Selecting a Cloud Provider, by Vertical
  • 4. Criteria When Selecting a Cloud Provider, by Vertical (continued)
  • 5. Attitudes About the Use of Cloud Computing/Hosted Communications
  • 6. Satisfaction with Cloud Computing Use, by Company Size
  • 7. Satisfaction with Cloud Computing Use, by Vertical
  • 8. Attitudes About Cloud Computing by Non-users
  • 9. Communications Deployment in the Cloud
  • 10. Current Deployment of IT in the Cloud, by Company Size
  • 11. Current Deployment of IT in the Cloud, by Vertical
  • 12. Current Deployment of IT in the Cloud, by Vertical (continued)

9. SOCIAL MEDIA STRATEGIES AS PART OF COMMUNICATIONS IN THE WORKPLACE

  • 1. Use of Customer-facing Social Media, by Company Size
  • 2. Use of Customer-facing Social Media, by Vertical
  • 3. Implementation of Customer-facing Social Media
  • 4. Current Implementation of Customer-facing Social Media, by Company Size
  • 5. Current Implementation of Customer-facing Social Media, by Vertical
  • 6. Current Implementation of Customer-facing Social Media, by Vertical (continued)
  • 7. Effectiveness of Customer-facing Social Media to Increase the Organization's Revenues
  • 8. Effectiveness of Customer-facing Social Media to Increase the Organization's Revenues, by Vertical
  • 9. Use of Social Media for Internal Collaboration, by Company Size
  • 10. Use of Social Media for Internal Collaboration, by Vertical
  • 11. Goals for Internal Social Media Use
  • 12. Goals for Internal Social Media Use, by Company Size
  • 13. Goals for Internal Social Media Use, by Vertical
  • 14. Goals for Internal Social Media Use, by Vertical (continued)
  • 15. Effectiveness of Internal Social Media to Improve Productivity, by Company Size
  • 16. Effectiveness of Internal Social Media to Improve Productivity, by Vertical
  • 17. Potential Benefits of Social Media within the Organization
  • 18. Potential Benefits of Social Media within the Organization (continued)
  • 19. Potential Benefits of Social Media within the Organization, by Company Size
  • 20. Potential Benefits of Social Media within the Organization, by Vertical
  • 21. Potential Benefits of Social Media within the Organization, by Vertical (continued)

10. MOBILE DEVICES IN THE WORKPLACE

  • 1. Company-issued Devices
  • 2. Company-supported Mobile Operating Systems
  • 3. Personal Devices Allowed to Connect to Company Network (Bring Your Own Device)
  • 4. BYOD Policy and Enforcement

11. AVAILABLE IT BUDGETS IN THE WORKPLACE

  • 1. The Big Picture of IT Budgets

12. IMPACT OF THE WORKFORCE ON IT

  • 1. Distribution of Worker Types by Industry

13. PROFILE

  • 1. Country of Residence and Years in IT
  • 2. IT Decision Making Role and Job Title
  • 3. Companies' and Respondents' Geographic Reach
  • 4. Company's Global Annual Revenues

14. THE FROST & SULLIVAN STORY

  • 1. The Frost & Sullivan Story
  • 2. Value Proposition: Future of Your Company & Career
  • 3. North America and Europe Perspective
  • 4. Industry Convergence
  • 5. 360° Research Perspective
  • 6. Implementation Excellence
  • 7. Our Blue Ocean Strategy
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