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市場調查報告書

有發展前途的工業:北美外包顧客關懷市場

Growth Verticals: Customer Care Outsourcing North America

出版商 Frost & Sullivan 商品編碼 324203
出版日期 內容資訊 英文 17 Pages
商品交期: 最快1-2個工作天內
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有發展前途的工業:北美外包顧客關懷市場 Growth Verticals: Customer Care Outsourcing North America
出版日期: 2015年02月04日 內容資訊: 英文 17 Pages
簡介

北美外包顧客關懷市場,片斷化,競爭變得激烈。不滿1打的全球第一級外包企業,繼續支配產業。

本報告提供北美外包顧客關懷市場相關調查,主要BPO企業的採訪,各產業的成長課題,及今後的預測等彙整資料,為您概述為以下內容。

簡介

網域專家佔前幾名

產業的發生、收益預測

外包活動:各產業

企業簡介

  • Alorica
  • Concentrix
  • Firstsource
  • The Minacs Group
  • TeleTech

產業成長的課題:分析師的摘要

  • 醫療
  • 高科技
  • 銀行、金融服務
  • 通訊

彙整

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Frost & Sullivan

目錄
Product Code: 9857-00-58-00-00

Challenges and Keys to Driving Greater Market Penetration

The market for outsourcing customer care in North America is fragmented and competitive. There are less than a dozen global Tier-I outsourcing firms that continue to dominate the industry. Our studies have concluded that in the next 3-5 years customer-care providers will be laser-focused on vertical growth. This Market Insight will focus on the top verticals forecasted to have the fastest growth from 2014 to 2018. In preparing this report, Frost & Sullivan conducted interviews with executives from the following BPO companies: Alorica, Concentrix, Firstsource, The Minacs Groupa, and TeleTech.

Table of Contents

Introduction

Domain Expertise Ranks High

Vertical Breakout and Revenue Forecast

Outsourcing Activities by Vertical

Company Profiles

  • Alorica
  • Concentrix
  • Firstsource
  • The Minacs Group
  • TeleTech

Vertical Growth Challenges: Analyst Summary

  • Healthcare
  • Hi Tech
  • Banking and Financial Services
  • Telecommunications

Concluding Remarks

Legal Disclaimer

The Frost & Sullivan Story

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