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市場調查報告書

南美的整合通訊的展望

The Future of Unified Communications in Latin America

出版商 Frost & Sullivan 商品編碼 323237
出版日期 內容資訊 英文 80 Pages
商品交期: 最快1-2個工作天內
價格
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南美的整合通訊的展望 The Future of Unified Communications in Latin America
出版日期: 2015年01月20日 內容資訊: 英文 80 Pages
簡介

IT相關的決策者在整合型解決方案中找到價值,不過,那須從複數的供應商取得。IT投資特別重視生產率的提高、決策的迅速化、客戶經驗的提高。筆記型電腦,即時通訊,智慧型手機等的工具最常利用,不過,未來三年可能大幅度減少。只有整體的55%利用企業等級的社群平台。

本報告提供南美的企業對IT技術利用的相關調查、各企業規模及產業部門(製造、教育、金融、政府、醫療、零售)的IT技術利用現況、IT相關的課題、IT投資中重視的項目、目前技術使用概況、雲端供應商的選擇標準、目前雲端利用的滿意度、今後的雲端引進計劃、社群媒體的使用狀況、企業提供及個人擁有的行動裝置的使用概況、IT預算趨勢等彙整資料。

第1章 調查目的、調查手法

第2章 摘要整理

第3章 南美的企業對通訊環境的想法

  • 主要IT課題
  • 5項主要課題:各企業規模
  • 5項主要課題:各產品部門

第4章 南美的職場環境的投資:影響因素

  • IT投資主要的推進因素
  • IT投資的推進因素前五名:各企業規模
  • IT投資的推進因素前五名:各產品部門

第5章 南美的職場環境:現在及未來的通訊技術的利用

  • 目前IT利用:各企業規模
  • 目前IT利用:各產品部門
  • 對企業全體的技術引進
  • 在組織內的技術利用的頻率
  • 通訊基礎設施:現在及今後的利用
  • 不使用特定IT解決方案的理由
  • 最擔憂的安全風險

第6章 南美的職場環境的IT&雲端運算

  • 雲端供應商的選擇標準
  • 雲端供應商的選擇標準前五名:各企業規模
  • 雲端供應商的選擇標準前五名:各產品部門
  • 對雲端運算/託管通訊利用的認識
  • 對雲端運算利用的滿意度:各企業規模
  • 對雲端運算利用的滿意度:各產品部門
  • 非用戶對雲端運算的認識
  • 雲端的IT引進
  • 雲端的現在的IT引進情形:各企業規模
  • 雲端的現在的IT引進情形:各產品部門

第7章 南美的職場環境的社群媒體策略

  • 對客戶的社群媒體的利用:各企業規模
  • 對客戶的社群媒體的利用:各產品部門
  • 對客戶的社群媒體的實行情形
  • 對客戶社群媒體的收益提高的有效性:各產品部門
  • 聯合公司內部的社群媒體的使用:各企業規模
  • 聯合公司內部的社群媒體的使用:各產品部門
  • 聯合公司內部員工的各種策略
  • 對聯合公司內部員工提高生產率的有效性:各企業規模
  • 對聯合公司內部員工提高生產率的有效性:各產品部門
  • 組織的社群媒體的潛在優點
  • 組織的社群媒體的潛在優點前五名:各企業規模
  • 組織的社群媒體的潛在優點前五名:各產品部門

第8章 南美的職場環境的行動裝置

  • 企業提供的設備
  • 企業支援的行動OS
  • 准許連接公司網路的個人設備(BYOD)
  • BYOD的政策和實施

第9章 在南美的職場環境中可利用的IT預算

  • IT預算的整體情況

第10章 人力資源的影響

  • 勞工類型的分佈:各產業

第11章 簡介

  • 在居住國家、IT產業的經驗
  • IT相關的決策上的角色和工作的種類
  • 企業及受訪者的地理有效半徑
  • 企業的全球年度收益

第12章 關於FROST & SULLIVAN

目錄
Product Code: NE97-01-00-00-00

An End-user Perspective

The overall research objective is to measure current use and future decision making behavior toward information technology (IT) within Latin America, covering the manufacturing, education, financial, government, healthcare, and retail verticals. IT decision makers value integrated solutions, although they are more likely to get them from several vendors rather than a single provider. As decision makers consider their IT investments, they are mainly concerned with improving productivity, accelerating decision making, and improving customer experience. Laptops, instant messaging, and smartphones are the most commonly used tools, but are expected to decline significantly in the next 3 years. Only 55% use an enterprise-grade social platform.

Table of Contents

1. RESEARCH OBJECTIVES AND METHODOLOGY

Research Objectives and Methodology

  • 1. Research Objectives
  • 2. Methodology
  • 3. Methodology (continued)

2. EXECUTIVE SUMMARY

Executive Summary

  • 1. Executive Summary
  • 2. Executive Summary (continued)
  • 3. Executive Summary (continued)

3. ATTITUDES ABOUT ENTERPRISE COMMUNICATIONS IN THE LATIN AMERICAN WORKPLACE

Attitudes about Enterprise Communications in the Latin American Workplace

  • 1. Major Challenges for IT
  • 2. Top 5 Major Challenges for IT by Company Size
  • 3. Top 5 Major Challenges for IT by Vertical
  • 4. Top 5 Major Challenges for IT by Vertical (continued)

4. INFLUENTIAL FACTORS ON IT INVESTMENTS IN THE LATIN AMERICAN WORKPLACE

Influential Factors on IT Investments in the Latin American Workplace

  • 1. Primary Drivers for IT Investments
  • 2. Top 5 Primary Drivers for IT Investments Company Size
  • 3. Top 5 Primary Drivers for IT Investments by Vertical
  • 4. Top 5 Primary Drivers for IT Investments by Vertical (continued)

5. CURRENT AND FUTURE USE OF COMMUNICATIONS IN THE LATIN AMERICAN WORKPLACE

Current and Future Use of Communications in the Latin American Workplace

  • 1. Current Use of IT by Company Size
  • 2. Current Use of IT by Vertical
  • 3. Current Use of IT by Vertical (continued)
  • 4. Enterprise-wide Technology Deployment
  • 5. Frequency of Technology Use within the Organization
  • 6. Communications Infrastructure-Current and Future Use
  • 7. Restraints for Not Using Certain IT Solutions
  • 8. Restraints for Not Using Certain IT Solutions (continued)
  • 9. Highest Perceived Security Risks

6. IT AND CLOUD COMPUTING IN THE LATIN AMERICAN WORKPLACE

IT and Cloud Computing in the Latin American Workplace

  • 1. Criteria When Selecting a Cloud Provider
  • 2. Top 5 Criteria When Selecting a Cloud Provider by Company Size
  • 3. Top 5 Criteria When Selecting a Cloud Provider by Vertical
  • 4. Top 5 Criteria When Selecting a Cloud Provider by Vertical (continued)
  • 5. Attitudes toward the Use of Cloud Computing/Hosted Communications
  • 6. Satisfaction with Cloud Computing Use by Company Size
  • 7. Satisfaction with Cloud Computing Use by Vertical
  • 8. Attitudes toward Cloud Computing by Non Users
  • 9. IT Deployent in the Cloud
  • 10. Current Deployment of IT in the Cloud by Company Size
  • 11. Current Deployment of IT in the Cloud by Vertical
  • 12. Current Deployment of IT in the Cloud by Vertical (continued)

7. SOCIAL MEDIA STRATEGIES IN THE LATIN AMERICAN WORKPLACE

Social Media Strategies in the Latin American Workplace

  • 1. Use of Customer-facing Social Media by Company Size
  • 2. Use of Customer-facing Social Media by Vertical
  • 3. Implementation of Customer-facing Social Media
  • 4. Effectiveness of Customer-facing Social Media to Increase the Organization's Revenue by Vertical
  • 5. Use of Social Media for Internal Collaboration by Company Size
  • 6. Use of Social Media for Internal Collaboration by Vertical
  • 7. Strategies for Internal Employee Collaboration
  • 8. Effectiveness of Internal Employee Collaboration to Improve Productivity by Company Size
  • 9. Effectiveness of Internal Employee Collaboration to Improve Productivity by Vertical
  • 10. Potential Benefits of Social Media within the Organization
  • 11. Potential Benefits of Social Media within the Organization (continued)
  • 12. Top 5 Potential Benefits of Social Media within the Organization by Company Size
  • 13. Top 5 Potential Benefits of Social Media within the Organization by Vertical
  • 14. Top 5 Potential Benefits of Social Media within the Organization by Vertical (continued)

8. MOBILE DEVICES IN THE LATIN AMERICAN WORKPLACE

Mobile Devices in the Latin American Workplace

  • 1. Company-issued Devices
  • 2. Company-supported Mobile Operating Systems
  • 3. Personal Devices Allowed to Connect to the Company Network (BYOD)
  • 4. BYOD Policy and Enforcement

9. AVAILABLE IT BUDGETS FOR IT IN THE LATIN AMERICAN WORKPLACE

Available IT Budgets for IT in the Latin American Workplace

  • 1. The Big Picture of IT Budgets

10. IMPACT OF THE WORKFORCE ON IT

Impact of the Workforce on IT

  • 1. Distribution of Worker Types by Industry

11. PROFILE

Profile

  • 1. Country of Residence and Years in IT
  • 2. IT Decision Making Role and Job Title
  • 3. Companies' and Respondents' Geographic Reach
  • 4. Company's Global Annual Revenue

12. THE FROST & SULLIVAN STORY

The Frost & Sullivan Story

  • 1. The Frost & Sullivan Story
  • 2. Value Proposition-Future of Your Company & Career
  • 3. North America and Europe Perspective
  • 4. Industry Convergence
  • 5. 360° Research Perspective
  • 6. Implementation Excellence
  • 7. Our Blue Ocean Strategy
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