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市場調查報告書

印度的全方位流通管道顧客互動解決方案市場

Omnichannel Customer Interaction Solutions in India

出版商 Frost & Sullivan 商品編碼 321374
出版日期 內容資訊 英文 40 Pages
商品交期: 最快1-2個工作天內
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印度的全方位流通管道顧客互動解決方案市場 Omnichannel Customer Interaction Solutions in India
出版日期: 2014年12月17日 內容資訊: 英文 40 Pages
簡介

本報告提供印度的全方位流通管道顧客互動解決方案市場調查分析、市場、技術、供應商的趨勢、現在、未來的引進、主要課題與推動因素等相關的系統性資訊。

摘要整理

市場概要

  • 市場概要 - 全方位流通管道顧客互動的定義
  • 顧客互動管理(CIM)的演進
  • 商務形勢的變化
  • 全方位流通管道顧客互動 - 技術生態系統
  • 市場概要 - 多通路引進的課題
  • 全方位流通管道顧客互動的市場促進因素

技術、市場趨勢

  • 全方位流通管道顧客互動的技術趨勢
  • 主要的市場趨勢
  • 使用全方位流通管道顧客互動的優點

價值鏈、供應商分析

  • 價值鏈分析
  • 供應商趨勢
  • 市場演進
  • 現在、未來的引進率
  • 狀況(So-What)分析
  • 終端用戶認識的重要性的主要領域

策略性建議

  • 建議
  • 免責聲明

關於Frost&Sullivan

目錄
Product Code: 9AC4-00-03-00-00

Seamless Interactive Experience Leading to Customer Retention

Maintaining global competitiveness is a complex pursuit for enterprises across industry verticals. Intensifying competition in the business-to-consumer space, with decreasing customer loyalty and higher customer expectations, is proving to be a challenge for product and service providers. This market insight examines the emerging trends in the omnichannel customer interaction solutions market in India. It analyzes market, technology, and vendor trends, current and future adoption, and key challenges and drivers as enterprises aim to evolve from a one-dimensional view of the business environment to a comprehensive view of a range of parameters based on deep market insights.

Table of Contents

Executive Summary

  • 1. Executive Summary-Key Findings
  • 2. Executive Summary-Key Findings (continued)
  • 3. Research Objectives, Scope, and Methodology

Market Overview

  • 1. Market Overview-Defining Omnichannel Customer Interaction
  • 2. Customer Interaction Management Evolution
  • 3. Changing Business Landscape
  • 4. Changing Business Landscape (continued)
  • 5. Changing Business Landscape (continued)
  • 6. Omnichannel Customer Interaction-Technology Ecosystem
  • 7. Market Overview-Challenges for Multichannel Adoption
  • 8. Omnichannel Customer Interaction Market Drivers

Technology and Market Trends

  • 1. Omnichannel Customer Interaction Technology Trends
  • 2. Key Market Trends
  • 3. Key Market Trends (continued)
  • 4. Benefits of Using Omnichannel Customer Interaction
  • 5. Benefits of Using Omnichannel Customer Interaction (continued)

Value Chain and Vendor Analysis

  • 1. Value Chain Analysis
  • 2. Vendor Trends
  • 3. Vendor Trends (continued)
  • 4. Market Evolution
  • 5. Current and Future Adoption Rate
  • 6. So What Analysis
  • 7. Key Areas of Importance as Perceived by End Users

Strategic Recommendations

  • 1. Recommendations
  • 2. Legal Disclaimer

The Frost & Sullivan Story

  • 1. The Frost & Sullivan Story
  • 2. Value Proposition: Future of Your Company & Career
  • 3. Global Perspective
  • 4. Industry Convergence
  • 5. 360° Research Perspective
  • 6. Implementation Excellence
  • 7. Our Blue Ocean Strategy
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