The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing
|出版商||Frost & Sullivan||商品編碼||316320|
|出版日期||內容資訊||英文 93 Pages
|偉大的遊戲:北美的顧客服務外包市場上的爭奪主導權 The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing|
|出版日期: 2014年10月10日||內容資訊: 英文 93 Pages||
2014 North America Contact Center Outsourcing Buyer's Guide
This research provides an updated overview of the subset of the business process outsourcing (BPO) industry. It includes a complete analysis of key industry challenges, market drivers, and current trends that are affecting client decisions to outsource customer care. The study is based on in-depth interviews with the executive management of leading outsourcing providers that service the North American market. This extensive insight, conducted by senior analysts, will provide enterprise organizations with a fundamental assessment of North American outsourcing providers and their capabilities in a single report. The study includes a profile of top 20 of the market leaders. The report's study period covers 2013 and 2014.