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市場調查報告書

為改善商務流程活用視訊會議

Leveraging Video Conferencing to Improve Business Processes

出版商 Frost & Sullivan 商品編碼 314814
出版日期 內容資訊 英文 53 Pages
商品交期: 最快1-2個工作天內
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為改善商務流程活用視訊會議 Leveraging Video Conferencing to Improve Business Processes
出版日期: 2014年09月22日 內容資訊: 英文 53 Pages
簡介

愈來愈多企業不僅止將視訊會議用作單純的會議或虛擬合作。許多美國及歐洲的企業都報告他們並未完全理解視訊會議等先進通訊的價值。理解視訊會議這種先進通訊工具價值的企業,預測在今後數年將會得到許多未來競爭上的優勢。

本報告鎖定製造,醫療,金融服務,教育及零售方面,利用視訊會議的潛在例用案例,彙整視訊會議的優勢及成功的最佳業務實踐。

摘要整理

企業的視訊會議概要

  • IT的課題:UCC的理解有限
  • IT的課題:支援新的商務需求提高了成本
  • 現在利用視訊會議的企業比例:各產業
  • 計劃利用視訊會議的企業比例:各產業
  • 視訊合作:增加職場的變革
  • 員工對IT的整體影響
  • 商務與消費者的境界曖昧
  • B2C視訊會議帶來的明顯優勢
  • B2C視訊會議:主要的技術推動者

擴大製造業的機會

  • 拓展的技術創新和更佳的R&D培養
  • 累積跨越企業之壁的點子
  • 虛擬客戶焦點群組
  • 產品銷售

擴大醫療的機會

  • 遠程醫療:患者和醫生的諮詢
  • 遠程醫療:醫生和醫生的諮詢
  • 居家醫療及遙控病患監測
  • 遠端監控
  • 醫學終身教育(CME)

擴大金融服務的機會

  • 行動銀行
  • 視訊販售亭(資訊站)
  • 富裕階級客戶(HNWC)資產管理
  • 貸款專業公司及保險金申請

擴大教育的機會

  • 線上影片教室
  • 教室,課程及內容的共享
  • K-12環境的父母和教師的意思溝通
  • m學習(行動學習)提供隨時隨地的豐富內容
  • 運動比賽以及其他活動的廣播
  • 透過線上的入學者選拔採訪

擴大零售的機會

  • 商店內(in store)視訊販售亭(資訊站)
  • 透過線上支援客戶
  • 實地訓練

成功的最佳業務實踐

關於FROST & SULLIVAN

目錄
Product Code: 9AC0-00-09-00-00

Key Verticals Can See Dramatic Benefits in Customer Service, Sales and Product Development

Companies are increasingly using video conferencing for more than just meetings and virtual collaboration. A large percentage of organizations in the U.S. and Europe report that they do not fully understand the value of advanced communications such as video conferencing. Companies that DO understand the value of advanced communications tools like video conferencing can see a clear competitive advantage over the next several years. This study identifies potential use cases for video conferencing usage in manufacturing, healthcare, financial services, education, and retail.

Table of Contents

Executive Summary

  • 1. Key Findings

Snapshot of Video Conferencing in the Enterprise

  • 1. IT Challenge-UCC Understanding Remains Limited
  • 2. IT Challenge-Supporting New Business Needs is Driving Up Costs
  • 3. Percentage of Companies that Currently Use Video Conferencing, by Industry
  • 4. Percentage of Companies that Plan to Use Video Conferencing, by Industry
  • 5. Video Collaboration-Growing Workplace Transformation
  • 6. The Overall Impact of the Workforce on IT
  • 7. Lines Between Business and Consumer Are Blurring
  • 8. B2C Video Conferencing Delivers Clear Benefits
  • 9. B2C Video Conferencing-Key Technology Enablers

Growing Opportunities in Manufacturing

  • 1. Foster Open Innovation and Better R&D
  • 2. Gather Ideas Beyond Company Walls
  • 3. Virtual Customer-focus Groups
  • 4. Product Launches

Growing Opportunities in Healthcare

  • 1. Telemedicine-Patient-to-physician Consultation
  • 2. Telemedicine-Physician-to-physician Consultation
  • 3. Home Care and Remote Patient Monitoring
  • 4. Remote Monitoring
  • 5. Continuing Medical Education (CME)

Growing Opportunities in Financial Services

  • 1. Mobile Banking
  • 2. Video Kiosks
  • 3. Wealth Management for High-net-worth Clients
  • 4. Loans Specialists and Insurance Claims

Growing Opportunities in Education

  • 1. Online Video Classrooms
  • 2. Shared Classrooms, Courses and Content
  • 3. Parent-teacher Interaction in the K-12 Environment
  • 4. mLearning (Mobile Learning) Delivers Rich Content that can be Consumed Anytime, Anywhere
  • 5. Athletics and Other Event Broadcasting
  • 6. Online Admission Interviews

Growing Opportunities in Retail

  • 1. In-store Video Kiosks
  • 2. Video-enabled Online Customer Support
  • 3. In-field Training

Best Practices for Success

  • 1. Make Video Conferencing Work in Your Organization
  • 2. Legal Disclaimer

The Frost & Sullivan Story

  • 1. The Frost & Sullivan Story
  • 2. Value Proposition
  • 3. Global Perspective
  • 4. Industry Convergence
  • 5. 360° Research Perspective
  • 6. Implementation Excellence
  • 7. Our Blue Ocean Strategy
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