現場服務管理(FSM):預測、前瞻型、事前防止

本報告提供行動現場服務管理(FSM)功能的演進調查分析、目前FSM客戶的回饋、主要的市場趨勢、技術的發展驗證、FSM、M2M解決方案的整合樣品、潛在的課題等相關的系統性資訊。

摘要整理

目前行動現場服務管理(FSM)市場

• 行動FSM:成長市場
• 行動FSM:目前發展計劃
• 行動FSM:目前用戶滿意度
• 行動FSM:商務的影響

主要的市場趨勢

• 行動FSM:主要的市場趨勢
• 行動FSM:功能組合
• 變化支援

引進前瞻型與預測FSM模式

• 行動FSM:M2M的有效利用
• 前瞻型FSM:透過複數技術實現
• FSM:附/沒附遠程M2M監測
• 前瞻型FSM:Astea International
• 前瞻型FSM:ServicePower
• FSM:技術的演進
• 前瞻型FSM+M2M服務模式的優點
• 引進前檢討事項
• 第一階段
• 彙整
• 免責聲明

關於Frost＆Sullivan

Leveraging Remote Monitoring and Mobility to Create a Smarter Service Presence

This market insight examines the next step in the evolution of mobile field service management (FSM) capabilities. Current FSM customer feedback, key market trends, and technological developments have converged to enable a more proactive and preventive field service ecosystem. Examples of integrated FSM and M2M solutions and their benefits, along with potential purchase considerations are included in this primary analysis of an evolving field service model.

Table of Contents

Executive Summary

• 1. Key Findings
• 2. Key Findings (continued)

Today's Mobile Field Service Management (FSM) Market

• 1. Mobile Field Service Management: A Growing Market
• 2. Mobile Field Service Management: Current Deployment Plans
• 3. Mobile Field Service Management: Current User Satisfaction
• 4. Mobile Field Service Management: Business Impacts

Key Market Trends

• 1. Mobile Field Service Management: Key Market Trends
• 2. Mobile Field Service Management: Portfolio of Capabilities
• 3. Reactive

Implementing a More Proactive and Predictive Field Service Management Model

• 1. Mobile Field Service Management: Leveraging M2M
• 2. Mobile Field Service Management: Leveraging M2M (continued)
• 3. Proactive Field Service Management: Enabled by Multiple Technologies
• 4. Field Service Management: With and Without Remote M2M Monitoring
• 5. Field Service Management: With and Without Remote M2M Monitoring (continued)
• 6. Proactive Field Service Management: Astea International
• 7. Proactive Field Service Management: Astea International (continued)
• 8. Proactive Field Service Management: ServicePower
• 9. Field Service Management: Technology Evolution
• 10. Benefits of a Proactive FSM+M2M Service Model
• 11. Issues to Consider Before Adoption
• 12. First Steps
• 13. The Last Word
• 14. Legal Disclaimer

The Frost & Sullivan Story

• 1. The Frost & Sullivan Story
• 2. Value Proposition: Future of Your Company & Career
• 3. Global Perspective
• 4. Industry Convergence
• 5. 360° Research Perspective
• 6. Implementation Excellence
• 7. Our Blue Ocean Strategy