Product Code: 9ABE-00-05-00-00
Leveraging Remote Monitoring and Mobility to Create a Smarter Service Presence
This market insight examines the next step in the evolution of mobile field
service management (FSM) capabilities. Current FSM customer feedback, key
market trends, and technological developments have converged to enable a more
proactive and preventive field service ecosystem. Examples of integrated FSM
and M2M solutions and their benefits, along with potential purchase
considerations are included in this primary analysis of an evolving field
service model.
Table of Contents
Executive Summary
- 1. Key Findings
- 2. Key Findings (continued)
Today's Mobile Field Service Management (FSM) Market
- 1. Mobile Field Service Management: A Growing Market
- 2. Mobile Field Service Management: Current Deployment Plans
- 3. Mobile Field Service Management: Current User Satisfaction
- 4. Mobile Field Service Management: Business Impacts
Key Market Trends
- 1. Mobile Field Service Management: Key Market Trends
- 2. Mobile Field Service Management: Portfolio of Capabilities
- 3. Reactive
Implementing a More Proactive and Predictive Field Service Management Model
- 1. Mobile Field Service Management: Leveraging M2M
- 2. Mobile Field Service Management: Leveraging M2M (continued)
- 3. Proactive Field Service Management: Enabled by Multiple Technologies
- 4. Field Service Management: With and Without Remote M2M Monitoring
- 5. Field Service Management: With and Without Remote M2M Monitoring
(continued)
- 6. Proactive Field Service Management: Astea International
- 7. Proactive Field Service Management: Astea International (continued)
- 8. Proactive Field Service Management: ServicePower
- 9. Field Service Management: Technology Evolution
- 10. Benefits of a Proactive FSM+M2M Service Model
- 11. Issues to Consider Before Adoption
- 12. First Steps
- 13. The Last Word
- 14. Legal Disclaimer
The Frost & Sullivan Story
- 1. The Frost & Sullivan Story
- 2. Value Proposition: Future of Your Company & Career
- 3. Global Perspective
- 4. Industry Convergence
- 5. 360° Research Perspective
- 6. Implementation Excellence
- 7. Our Blue Ocean Strategy