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市場調查報告書

北美的託管IP電話與UCC服務市場分析

Analysis of the North American Hosted IP Telephony and UCC Services Market

出版商 Frost & Sullivan 商品編碼 309712
出版日期 內容資訊 英文 137 Pages
商品交期: 最快1-2個工作天內
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北美的託管IP電話與UCC服務市場分析 Analysis of the North American Hosted IP Telephony and UCC Services Market
出版日期: 2014年08月01日 內容資訊: 英文 137 Pages
簡介

北美的託管IP電話及UCC服務的市場,持續帶給提供強力託管、通訊服務和解決方案的服務供應商和平台供應商巨大的市場機會。

本報告提供急劇成長的北美的託管IP電話及UCC市場趨勢和課題、主要的促進要素與抑制因素、至2020年的收益預測、競爭分析、供應商的市場佔有率分析等。

第1章 摘要整理

  • 主要調查結果
  • 指標分析
  • CEO的觀點

第2章 市場概要

  • 市場定義
  • 主要調查結果
  • 市場流通管道
  • 市場流通管道相關討論
  • 流通管道的SWOT分析
  • 市場準備情形
  • 市場概要─託管IP電話及UCC服務的收益結構
  • 市場概要─各國分類
  • 市場概要─各客戶規模的分類
  • 市場概要─各存取類型的分類

第3章 促進要素與抑制因素─託管IP電話及UCC服務市場

  • 市場促進要素
  • IT的課題
  • IT的課題:支援提高成本的新商務需求
  • 中小企業引進尖端UCC工具的障礙
  • 對託管、通訊的想法
  • 勞動力對IT的整體影響
  • 對雲端運算的想法
  • 雲端運算技術的知覺效果
  • IT預算的全貌
  • 市場抑制因素

第4章 市場預測與趨勢─託管IP電話及UCC服務市場

  • 市場預測的前提條件
  • 託管IP電話及UCC服務整體市場─已引進用戶和收益的預測
  • 收益完畢用戶和收益預測的相關討論
  • 託管IP電話及UCC服務市場─價格的趨勢與預測
  • 價格的趨勢與預測相關討論
  • 典型性的託管IPT/UC的提供服務
  • 各國已引進用戶率預測
  • 各國已引進用戶率預測相關討論

第5章 需求分析─託管IP電話及UCC服務市場

  • 需求分析
  • 需求分析相關討論
  • 雲端引進增加
  • 各地區今後預定利用的企業用通訊技術
  • 各地區雲端化的企業用通訊、解決方案的目前比例
  • 各地區最優選雲端化的企業用通訊、解決方案
  • 各地區利用最少的雲端化企業用通訊、解決方案
  • 企業用通訊、解決方案的雲端化計劃
  • 各地區的企業用通訊、解決方案預定轉移雲端的比例
  • 各產業企業用通訊、解決方案預定轉移雲端的比例
  • 各企業規模的企業用通訊、解決方案預定轉移雲端的比例
  • 最佳合身

第6章 市場佔有率和競爭分析─託管IP電話及UCC服務整體市場

  • 競爭分析-市場佔有率
  • 競爭環境
  • 首位的競爭公司
  • 競爭因素與評估
  • 雲端運算、供應商的競爭態勢

第7章 大趨勢與產業的預期整合

  • 通訊產業大趨勢的託管IP電話及UCC服務對市場的影響
  • 大趨勢對託管IP電話及UCC服務市場的影響

第8章 結論

  • 預測
  • 對服務供應商的建議
  • 對終端用戶的建議
  • 法律上的免責聲明

第9章 附屬資料

目錄
Product Code: NDE1-01-00-00-00

Innovative Business Models Boost Adoption

The North American hosted IP telephony and UCC services market continues to present considerable growth opportunities for service providers and platform vendors who offer compelling hosted communications services and solutions. This study offers service providers, platform vendors, resellers, IT decision makers and other market participants with a detailed analysis of the trends and challenges in the evolving and rapidly growing North American hosted IP telephony and UCC services market. It identifies key market drivers and restraints and provides user and revenue forecasts for the period 2014 to 2020. The study also provides a detailed competitive analysis and provider market share estimates.

Key Questions This Study Will Answer

  • What is the market potential for hosted IP telephony and UCC services in terms of users and revenue?
  • What factors are driving and restraining market growth?
  • How are technologies and business models evolving and what are the implications for vendors, service providers, and end customers?
  • What features and capabilities are customers looking for in hosted IP communications solutions and what are some of the key purchasing factors?
  • Who are the key market participants and how are they positioned for growth and success?
  • What criteria should end-user organizations apply when evaluating different solutions and providers?

Table of Contents

1. EXECUTIVE SUMMARY

  • 1. Key Findings
  • 2. Key Findings (continued)
  • 3. Measurements
  • 4. Measurements (continued)
  • 5. Executive Summary-CEO's Perspective

2. MARKET OVERVIEW

  • 1. Market Definitions
  • 2. Market Definitions (continued)
  • 3. Market Definitions (continued)
  • 4. Market Definitions (continued)
  • 5. Market Definitions (continued)
  • 6. Market Definitions (continued)
  • 7. Market Definitions (continued)
  • 8. Key Questions This Study Will Answer
  • 9. Market Distribution Channels
  • 10. Market Distribution Channels Discussion
  • 11. Market Distribution Channels Discussion (continued)
  • 12. Channel SWOT
  • 13. Channel SWOT (continued)
  • 14. Market Readiness
  • 15. Market Overview-Hosted IP Telephony and UCC Services Ecosystem
  • 16. Market Overview-Segmentation by Country
  • 17. Market Overview-Segmentation by Customer Size
  • 18. Market Overview-Segmentation by Type of Access

3. DRIVERS AND RESTRAINTS-TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

  • 1. Market Drivers
  • 2. IT Challenges
  • 3. IT Challenge: Supporting New Business Needs is Driving Up Costs
  • 4. Barriers to Advanced UCC Tools Adoption Among SMBs
  • 5. Attitudes toward Hosted Communications
  • 6. The Overall Impact of the Workforce on IT
  • 7. The Overall Impact of the Workforce on IT (continued)
  • 8. Attitudes toward Cloud Computing
  • 9. Perceived Effectiveness of Cloud Computing Technologies
  • 10. The Big Picture of IT Budgets
  • 11. Market Restraints

4. FORECASTS AND TRENDS-TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

  • 1. Forecast Assumptions
  • 2. Forecast Assumptions (continued)
  • 3. Total Hosted IP Telephony and UCC Services Market-Installed Users and Revenue Forecast
  • 4. Installed Users and Revenue Forecast Discussion
  • 5. Hosted IP Telephony and UCC Services Market-Pricing Trends and Forecast
  • 6. Pricing Trends and Forecast Discussion
  • 7. Pricing Trends and Forecast Discussion (continued)
  • 8. Pricing Trends and Forecast Discussion (continued)
  • 9. Typical Hosted IPT/UC Offerings
  • 10. Percent Installed Users Forecast by Country
  • 11. Percent Installed Users Forecast Discussion by Country

5. DEMAND ANALYSIS-TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

  • 1. Demand Analysis
  • 2. Demand Analysis Discussion
  • 3. Demand Analysis Discussion (continued)
  • 4. Demand Analysis Discussion (continued)
  • 5. Demand Analysis Discussion (continued)
  • 6. Demand Analysis Discussion (continued)
  • 7. Demand Analysis Discussion (continued)
  • 8. Cloud Adoption on the Rise
  • 9. Enterprise Communications Technologies Planned to be Used in the Future by Region
  • 10. Enterprise Communications Technologies Planned to be Used in the Future by Region (continued)
  • 11. Current Percent of Enterprise Communication Solutions Moved to the Cloud by Region
  • 12. Most Prevalent Enterprise Communications Solutions Moved to the Cloud by Region
  • 13. Least Prevalent Enterprise Communications Solutions Moved to the Cloud by Region
  • 14. Plans to Move Enterprise Communications Solutions to the Cloud
  • 15. Expected Percent of Enterprise Communications Solutions to be Moved to the Cloud by Region
  • 16. Expected Percent of Enterprise Communication Solutions to be Moved to the Cloud by Industry
  • 17. Expected Percent of Enterprise Communication Solutions to be Moved to the Cloud by Company Size
  • 18. The Best Fit

6. MARKET SHARE AND COMPETITIVE ANALYSIS- TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

  • 1. Competitive Analysis-Market Share
  • 2. Competitive Analysis-Market Share (continued)
  • 3. Competitive Environment
  • 4. Competitive Environment (continued)
  • 5. Top Competitors
  • 6. Top Competitors (continued)
  • 7. Top Competitors (continued)
  • 8. Top Competitors (continued)
  • 9. Top Competitors (continued)
  • 10. Top Competitors (continued)
  • 11. Top Competitors (continued)
  • 12. Top Competitors (continued)
  • 13. Top Competitors (continued)
  • 14. Top Competitors (continued)
  • 15. Top Competitors (continued)
  • 16. Top Competitors (continued)
  • 17. Top Competitors (continued)
  • 18. Top Competitors (continued)
  • 19. Top Competitors (continued)
  • 20. Top Competitors (continued)
  • 21. Top Competitors (continued)
  • 22. Top Competitors (continued)
  • 23. Top Competitors (continued)
  • 24. Top Competitors (continued)
  • 25. Top Competitors (continued)
  • 26. Top Competitors (continued)
  • 27. Top Competitors (continued)
  • 28. Top Competitors (continued)
  • 29. Top Competitors (continued)
  • 30. Top Competitors (continued)
  • 31. Top Competitors (continued)
  • 32. Top Competitors (continued)
  • 33. Top Competitors (continued)
  • 34. Top Competitors (continued)
  • 35. Top Competitors (continued)
  • 36. Top Competitors (continued)
  • 37. Top Competitors (continued)
  • 38. Competitive Factors and Assessment
  • 39. Competitive Factors and Assessment (continued)
  • 40. Competitive Factors and Assessment (continued)
  • 41. Competitive Factors and Assessment (continued)
  • 42. Cloud Computing Provider Competitive Attributes

7. MEGA TRENDS AND INDUSTRY CONVERGENCE IMPLICATIONS

  • 1. Impact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services Market
  • 2. Impact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services Market (continued)
  • 3. Mega Trend Impact on the Hosted IP Telephony and UCC Services Market

8. THE LAST WORD

  • 1. The Last Word-Predictions
  • 2. The Last Word-Recommendations to Service Providers
  • 3. The Last Word-Recommendations to End Customers
  • 4. Legal Disclaimer

9. APPENDIX

  • 1. Methodology
  • 2. Measurements
  • 3. Measurements (continued)
  • 4. Measurements (continued)
  • 5. Additional Sources of Information on Hosted IP Telephony and UCC Services
  • 6. Partial List of Other Service Providers
  • 7. Partial List of Companies Interviewed
  • 8. Learn More-Next Steps
  • 9. Table of Acronyms Used
  • 10. List of Exhibits
  • 11. List of Exhibits (continued)
  • 12. List of Exhibits (continued)
  • 13. List of Exhibits (continued)
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