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市場調查報告書

南美控制中心之託管/雲端解決方案市場分析

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

出版商 Frost & Sullivan 商品編碼 296995
出版日期 內容資訊 英文 98 Pages
商品交期: 最快1-2個工作天內
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南美控制中心之託管/雲端解決方案市場分析 Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America
出版日期: 2014年02月25日 內容資訊: 英文 98 Pages
簡介

南美各國現在,控制中心之託管/雲端服務成為傳統的公司內部安裝型(內部部署)客服中心、應用的替代解決方案。這些服務由第三方企業擁有、營運,客服中心變得更具生產性,比傳統模式容易提供服務並抑制資本支出。

本報告提供南美(LATAM)各國的控制中心託管/雲端解決方案的市場相關分析、整體市場趨勢和最新的市場形勢、主要的推動及阻礙市場要素、供需趨勢預測、最適合的企業策略、主要供應商/服務供應商的產品與服務結構等調查,並將結果概述為以下內容。

本報告提供以下問題的答案。

  • 南美控制中心之託管/雲端解決方案市場現況為何?
  • 南美控制中心之託管/雲端解決方案的趨勢和促進/阻礙因素為何?
  • 該市場主要企業為何?各企業的市場進入模式為何?
  • 各企業如何構築自家公司的服務?
  • 南美控制中心之託管/雲端解決方案的引進趨勢為何?
  • 給有興趣進入該市場的企業的建議

第1章 摘要整理

第2章 市場概況和定義

第3章 控制中心之託管/雲端解決方案市場

  • 外部的影響:推動及阻礙市場要素
  • 市場趨勢
  • 需求分析
  • 經營模式
  • 市場結構(生態系統)分析

第4章 策略性建議

第5章 結論

第6章 關於Frost&Sullivan

目錄
Product Code: ND81-01-00-00-00

Improving Business Productivity Quickly and at a Lower Cost

In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when compared with an on-premises implementation model. This market insight analyzes the current hosted and cloud solutions for contact centers market in Latin America. It examines key drivers and restraints, supply and demand, strategic considerations, and provides ecosystem analysis by vendors and service providers, identifying leading trends and available solutions in the region.

Key Questions This Study Will Answer

  • What is the status of the hosted and cloud solutions market for contact centers in LATAM today?
  • What are the trends, drivers, and restraints impacting the hosted and cloud solutions for contact centers in LATAM?
  • Which companies are the main participants in this market, and what is the go-to-market model they are using for their hosted and cloud solutions?
  • How are companies structuring their offers of hosted and cloud solutions for contact centers in LATAM?
  • What are the main adoption trends of the hosted and cloud solutions market for contact centers in LATAM?
  • What are the recommendations for companies that are interested in this market?

Table of Contents

1. Executive Summary

2. Market Overview and Definitions

3. Hosted and Cloud Solutions for Contact Centers Market

  • External Challenges: Drivers and Restraints
  • Trends
  • Demand Analysis
  • Business Models
  • Ecosystem Analysis

4. Strategic Recommendations

5. The Last Word

6. The Frost & Sullivan Story

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