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市場調查報告書

巴西客服中心的客戶經驗

Contact Center's Customer Experience in Brazil

出版商 Frost & Sullivan 商品編碼 296953
出版日期 內容資訊 英文 47 Pages
商品交期: 最快1-2個工作天內
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巴西客服中心的客戶經驗 Contact Center's Customer Experience in Brazil
出版日期: 2014年02月20日 內容資訊: 英文 47 Pages
簡介

本報告提供巴西客服中心客戶服務的相關調查,公共消費者保護團體PROCON實行的地方政府、州層級的國家政策,民營企業營運的索賠網站ReclameAQUI等相關研究,為您概述為以下內容。

摘要整理

市場概要

市場趨勢、分析

客服中心客戶經驗案例研究

策略性建議

總論

關於Frost & Sullivan

目錄
Product Code: 9857-00-47-00-00

An Overview of the Market's Current Scenario and Recommendations for Companies on Customer Experience Management

The study covers the quality of Brazilian contact center customer service. For example, PROCON state consumer protection bodies are executing national policies at municipal and state levels, while corporate complaint Web sites ReclameAQUI function to provide customers relief in the network world of LinkedIn, Twitter, and Facebook. While a lot has been done, a lot remains in the way of truly reviving the Brazilian consumer belief that companies mean well, because it has become a custom for many to make dissatisfaction public on social media.

Table of Contents

  • Executive Summary
  • Market Overview
  • Market Trends and Analysis
  • Contact Centers' Customer Experience Case Studies
  • Strategic Recommendations
  • The Last Word
  • The Frost & Sullivan Story
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