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市場調查報告書

南美的客服中心外包服務市場更新

Update on the Contact Center Outsourcing Services Market in Latin America

出版商 Frost & Sullivan 商品編碼 296951
出版日期 內容資訊 英文 46 Pages
商品交期: 最快1-2個工作天內
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南美的客服中心外包服務市場更新 Update on the Contact Center Outsourcing Services Market in Latin America
出版日期: 2014年02月20日 內容資訊: 英文 46 Pages
簡介

南美的客服中心外包服務市場,2012-2013年主要在國內市場上大幅成長。南美市場與其他地區比較極為集中化。

本報告提供南美的客服中心外包服務市場相關調查、市場規模、收益、海上目的地及市場佔有率相關標準、服務類型、提供服務、競爭的層級及各產業每個市場的收益明細彙整、主要的促進要素、阻礙要素分析,為您概述為以下內容。

摘要整理

市場概要

客服中心外包服務市場

  • 促進要素、阻礙要素
  • 市場情況
  • 市場佔有率、競爭分析
  • 外包客服中心服務

總論

關於Frost & Sullivan

目錄
Product Code: 9857-00-44-00-00

Domestic Business Drives Growth in a Highly Concentrated Market

The Latin American contact center outsourcing services market experienced high growth during 2012 and 2013, mostly in domestic markets. The Latin American market is highly concentrated compared with other regions. This research service will provide metrics regarding market size, revenues by origin, offshoring destinations, and market share. Revenue breakdowns will be given by type of service, services provided, tier of competition and industry verticals. Drivers and restraints and main trends will be examined. The base year for this study is 2013.

Table of Contents

Executive Summary

Market Overview

Total Contact Center Outsourcing Services Market

  • Drivers and Restraints
  • Market Status
  • Market Share and Competitive Analysis
  • Outsourcing and Contact Center Services

The Last Word

The Frost & Sullivan Story

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