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市場調查報告書

客戶的觀點所見的,企業用通訊技術的未來性

The Future of Enterprise Communications from a Customer Perspective

出版商 Frost & Sullivan 商品編碼 293353
出版日期 內容資訊 英文 66 Pages
商品交期: 最快1-2個工作天內
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客戶的觀點所見的,企業用通訊技術的未來性 The Future of Enterprise Communications from a Customer Perspective
出版日期: 2014年01月10日 內容資訊: 英文 66 Pages
簡介

根據Frost & Sullivan調查結果,多數企業的IT管理者未理解「整合通訊(UC)」和「整合通訊&合作(UCC)」的意義。為此,各供應商繼續市場的宣導活動,在努力銷售中加強諮詢方面,著重在非技術本身而是業務上的需求、價值。如果能減輕在法規方面的課題,由於那是各企業的IT部門中的一大障礙,可望進一步擴大。

本報告提供美國、歐洲的IT相關技術(電話會議、商務用/個人軟體電話、頭戴式耳機、IP電話、TDM電話、UC客戶、影音/Web會議等的)目前使用概況和今後的引進預測相關分析,並將結果概述為以下內容。

摘要整理

IT相關課題的想法

為求達成產業目的IT活用:影響企業效率性的因素

企業用通訊技術:現在/未來的使用情形

通訊基礎設施

可利用的IT預算

IT對員工的影響

簡介

附錄

關於Frost&Sullivan

目錄
Product Code: ND16-01-00-00-00

Opportunities in the 5 Key Markets in the United States and Europe

The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing. It turns out that many IT managers do not understand the meaning of “UC” and “UCC.” Vendors must continue to educate the market and take a more consultative approach to their sales efforts, focusing on business needs and value instead of the technology itself. If they can help reduce regulatory challenges, so much the better, as this is the top roadblock for IT departments today.

Table of Contents

  • 1. Executive Summary
  • 2. Attitudes toward IT Challenges
  • 3. Influential Factors on a Company's Effectiveness at Utilizing IT to Achieve Business Objectives
  • 4. Current Versus Future Use of Enterprise Communications Technologies
  • 5. Communications Infrastructure
  • 6. Available IT Budgets
  • 7. Impact of the Workforce on IT
  • 8. Profile
  • 9. Appendices
  • 10. The Frost & Sullivan Story
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