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市場調查報告書

南美的客服中心外包市場最新趨勢

Update on the Contact Center Outsourcing Markets in Latin America, 2014

出版商 Frost & Sullivan 商品編碼 259138
出版日期 內容資訊 英文 48 Pages
商品交期: 最快1-2個工作天內
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南美的客服中心外包市場最新趨勢 Update on the Contact Center Outsourcing Markets in Latin America, 2014
出版日期: 2014年12月16日 內容資訊: 英文 48 Pages
簡介

南美各國的客服中心外包市場,一般認為到2014年末維持正成長。哥倫比亞、墨西哥、中美與加勒比海各國、秘魯國家的大幅度業績提高,為其要素。各國內部的市場成長率預計僅限於緩慢的水準,不過,預計南美各國發信方式的境外服務(特別是美國)將急速成長。

本報告提供南美各國的客服中心外包市場最新趨勢相關分析、市場結構和促進、阻礙因素、最新的市場規模資料和其詳細結構(各產業、服務內容、各聯繫/互動流通管道等)、短期(今後1年份)的市場趨勢預測等調查資料、預測。

摘要整理

  • 摘要整理
  • 摘要整理:市場工程評量

市場概要

  • 調查範圍及定義
  • 服務提供、人員配置模式
  • 本報告處理的主要問題事項

未來展望:推動因素、阻礙因素

  • 推動及阻礙市場要素

市場現狀

  • 南美的客服中心外包服務市場:各國收益額明細
  • 南美的客服中心外包服務市場:收益額預測
  • 南美的客服中心外包服務市場:工作站、外包市場預測
  • 南美的客服中心外包服務市場:收益額預測(各產生源的)
  • 南美的客服中心外包服務市場:收益額的明細(各產生源的)
  • 南美的客服中心外包服務市場:海上市場收益額預測(各地區)
  • 南美的客服中心外包服務市場:委外市場相關討論

市場佔有率及競爭分析

  • 競爭分析:市場佔有率
  • 競爭分析:競爭的階段

客服中心、外包服務

  • 南美的客服中心外包服務市場:收益額的明細(各產業)
  • 南美的客服中心外包服務市場:收益額的明細(各聯繫流通管道)
  • 南美的客服中心外包服務市場:收益額的明細(各互動流通管道)
  • 南美的客服中心外包服務市場:收益額的預測(服務的各類型)
  • 南美的客服中心外包服務市場:收益額的明細(各類服務)

彙整

  • 結論:5大預測
  • 法律上的免責聲明

關於Frost&Sullivan

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目錄
Product Code: 9AC4-00-06-00-00

Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru. While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Latin America have been forecast to exhibit impressive growth rates, especially from the United States. This MI provides a first glance and estimations for 2014 and 2015 of the contact center outsourcing services market in Latin America. The base year used for analysis is 2014.

Table of Contents

Executive Summary

  • 1. Executive Summary
  • 2. Executive Summary (continued)
  • 3. Executive Summary-Market Engineering Measurements

Market Overview

  • 1. Research Scope and Definitions
  • 2. Research Scope and Definitions (continued)
  • 3. Research Scope and Definitions (continued)
  • 4. Delivery and Staffing Models
  • 5. Key Questions This Study Will Answer

Looking Ahead: Drivers and Restraints

  • 1. Drivers and Restraints
  • 2. Drivers Explained
  • 3. Drivers Explained (continued)
  • 4. Restraints Explained
  • 5. Restraints Explained (continued)

Market Status

  • 1. Latin American Contact Center Outsourcing Services Market-Revenue Breakdown by Country
  • 2. Latin American Contact Center Outsourcing Services Market-Revenue Forecast
  • 3. Latin American Contact Center Outsourcing Services Market-Outsourced Workstations Forecast
  • 4. Latin American Contact Center Outsourcing Services Market-Revenue Forecast by Origin
  • 5. Latin American Contact Center Outsourcing Services Market-Revenue Breakdown by Origin
  • 6. Latin American Contact Center Outsourcing Services Market-Revenue Forecast for Offshoring Markets by Region
  • 7. Latin American Contact Center Outsourcing Services Market-Offshoring Markets Discussion

Market Share and Competitive Analysis

  • 1. Competitive Analysis-Market Share
  • 2. Competitive Analysis-Market Share (continued)
  • 3. Competitive Analysis-Market Share (continued)
  • 4. Competitive Environment-Tier of Competition

Outsourced Contact Center Services

  • 1. Latin American Contact Center Outsourcing Services Market-Revenue Breakdown by Vertical Market
  • 2. Latin American Contact Center Outsourcing Services Market-Revenue by Channel of Contact
  • 3. Latin American Contact Center Outsourcing Services Market-Revenue by Interaction Channel
  • 4. Latin American Contact Center Outsourcing Services Market-Revenue Forecast by Service Type
  • 5. Latin American Contact Center Outsourcing Services Market-Revenue Breakdown by Service

The Last Word

  • 1. The Last Word-5 Big Predictions
  • 2. Legal Disclaimer

The Frost & Sullivan Story

  • 1. The Frost & Sullivan Story
  • 2. Value Proposition: Future of Your Company & Career
  • 3. Global Perspective
  • 4. Industry Convergence
  • 5. 360° Research Perspective
  • 6. Implementation Excellence
  • 7. Our Blue Ocean Strategy
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