Managed Services Market in South Africa
|出版商||Frost & Sullivan||商品編碼||230098|
|出版日期||內容資訊||英文 40 Pages
Analysis of the Growth Opportunity and Indicators of the Customer Experience
Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even more important, with providers facing severe scrutiny on both qualifying and differentiating services. The greatest chance of success in this landscape will come to enterprises that anticipate changing market expectations across different industries and adjust their services proactively, thus helping their clients optimise their use of ICT.