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市場調查報告書

南非的管理服務市場

Managed Services Market in South Africa

出版商 Frost & Sullivan 商品編碼 230098
出版日期 內容資訊 英文 40 Pages
商品交期: 最快1-2個工作天內
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南非的管理服務市場 Managed Services Market in South Africa
出版日期: 2016年05月27日 內容資訊: 英文 40 Pages
簡介

ICT市場管理服務,涵蓋廣範圍的解決方案。但,很多解決方案的,依據產業的本質與其競爭情形的變化,受到了影響。

本報告提供南非的管理服務市場相關調查分析,計劃概要,全球形勢等系統性資訊。

第1章 摘要整理

第2章 計劃概要

  • 為了回應客戶的要求的變化,解決方案應該進化
  • 主要8產業上管理服務分析
  • 定義

第3章 全球管理服務情勢

  • 管理服務的提供預計大幅度增加
  • 管理服務完成了大幅度的演進
  • 新優點是課責,擴充性,技術的存取等
  • 客戶履歷的管理重要必要條件

第4章 調查結果

  • 產業比較
  • 應用
  • 管理服務市場競爭
  • 服務供應商
  • 對客戶的供應商的不滿
  • 目前管理服務支出的明細
  • 管理服務支出的增加
  • 比較各產業不同的服務領域
  • 主要成功因素

第5章 結論

第6章 附錄

第7章 關於Frost&Sullivan

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目錄
Product Code: MB47-01-00-00-00

Analysis of the Growth Opportunity and Indicators of the Customer Experience

Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even more important, with providers facing severe scrutiny on both qualifying and differentiating services. The greatest chance of success in this landscape will come to enterprises that anticipate changing market expectations across different industries and adjust their services proactively, thus helping their clients optimise their use of ICT.

Table of Contents

1. EXECUTIVE SUMMARY

  • 1. Managed Services Have Undergone a Significant Evolution
  • 2. Breakdown of Current Managed Services Pending
  • 3. Key Enablers Include Access to Expertise and Cost Reduction

2. PROJECT OVERVIEW

  • 1. Solutions Must Evolve to Meet Changing Customer Requirements
  • 2. Managed Services were Analysed across 8 Key Industries
  • 3. Definitions
  • 4. Definitions (continued)

3. THE GLOBAL MANAGED SERVICES LANDSCAPE

  • 1. The Provision of Managed Services Is Expected to Grow Significantly
  • 2. Managed Services Have Undergone a Significant Evolution
  • 3. New Benefits Include Accountability, Scalability, and Access to Skills
  • 4. Managing the Customer Journey Is a Key Requirement

4. RESEARCH FINDINGS

  • 1. Industry Comparisons Reveal Key Growth Opportunities
  • 2. Applications are Recognised as the Key Area of Growth
  • 3. Competition in the Managed Services Market has Exploded
  • 4. Service Providers are Separated by Segment Expertise
  • 5. Customers have Voiced Widespread Dissatisfaction with their Providers
  • 6. Breakdown of Current Managed Services Spending
  • 7. Growth in Managed Services Spending
  • 8. Comparing Different Service Areas per Industry
  • 9. Key Enablers Include Access to Expertise and Cost Reduction

5. CONCLUSIONS

  • 1. Consulting Providers Provided the Best Customer Experience
  • 2. Customers Value Service Providers that Offer Strategic Input
  • 3. Enterprises are Reluctant to Entrust All ICT Needs to One Provider

6. APPENDIX

  • 1. Customer Experience Matrix Methodology

7. THE FROST & SULLIVAN STORY

  • 1. The Frost & Sullivan Story
  • 2. Value Proposition: Future of Your Company & Career
  • 3. Global Perspective
  • 4. Industry Convergence
  • 5. 360° Research Perspective
  • 6. Implementation Excellence
  • 7. Our Blue Ocean Strategy
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