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市場調查報告書
北美的聯合客服中心市場
North American Hosted Contact Center Markets
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北美的聯合客服中心市場 是由出版商Frost & Sullivan在2011年10月所出版的。
這份英文市場調查報告書包含66 Pages 價格從美金6000起跳。
本報告提供北美合委外客服中心市場現況與預測相關調查分析，彙整主要市場趨勢，推動及阻礙市場成長要素、客服中心各功能市場規模實際成果與預測，競爭環境，主要供應商的市場佔有率，簡介等資料，為您概述為以下內容。
第1章 聯合客服中心應用軟體
- 調查結果
- 簡介
- 調查範圍·調查手法
- 市場定義
- 市場趨勢
- 市場工程評估
- 推動市場成長要素
- 市場阻礙成長要素
- 市場規模·市場預測
- 收益預測:聯合委外IVR
- 收益預測:聯合委外ACD
- 收益預測:聯合委外客戶聯繫
- 收益預測:聯合委外顧客對話
- 收益預測:聯合委外APO應用程式
- 收益預測:聯合客服中心市場
- 市場佔有率
- 聯合委外IVR
- 聯合委外ACD
- 聯合委外客戶聯繫
- 聯合委外顧客對話
- 聯合委外APO應用程式
- 聯合客服中心市場
- 業者簡介(A-L)
- 聯合客服中心服務供應商提供的服務
- Aastra
- Angel
- AT&T
- Contact Solutions
- Contactual
- Conversive
- CSG Systems
- Echopass
- Five9
- Hyperquality
- inContact
- Interactive Intelligence
- LiveOps
- LivePerson
- LiveVox
- 業者簡介(M-Z)
- Microsoft/Tellme
- Nexidia
- NICE Systems
- Noble Systems
- Nuance
- Soundbite
- Teleperformance
- TeleTech
- Varolii
- Verizon Business
- VoltDelta
- West Interactive
- 策略性建議
- 策略性考察:大規模企業
- 策略性考察:中小規模的客服中心
Abstract
This research service covers the state of the North American hosted contact
center market. Market segments covered include hosted IVR, hosted ACD, hosted
chat, hosted outbound customer contact, and hosted agent performance
optimization (APO) applications. The study discusses market trends, drivers
and restraints, demand and supply, and strategic considerations. Market size
and forecasts are provided for the individual market segments. In addition, an
in-depth analysis of the vendor landscape, including vendor market shares, is
given, along with the profiles of the leading vendors in the market.
Table of Contents
1. Hosted Contact Center Applications
Summary of Findings
- Introduction
- Scope and Methodology
- Market Definitions
- Market Trends
- Market Engineering Measurements
- Market Drivers
- Market Restraints
Market Size and Forecast
- Revenue Forecast for Hosted IVR
- Revenue Forecast for Hosted ACD
- Revenue Forecast for Hosted Outbound Customer Contact
- Revenue Forecast for Hosted Customer Chat
- Revenue Forecast for Hosted APO Applications
- Revenue Forecast for Hosted Contact Center Market
Market Shares
- Market Shares for Hosted IVR
- Market Shares for Hosted ACD
- Market Shares for Hosted Outbound Customer Contact
- Market Shares for Hosted Customer Chat
- Market Shares for Hosted APO Applications
- Market Shares for Hosted Contact Center Market
Vendor Profiles A - L
- Services Offered by Hosted Contact Center Service Providers
- Aastra
- Angel
- AT&T
- Contact Solutions
- Contactual
- Conversive
- CSG Systems
- Echopass
- Five9
- Hyperquality
- inContact
- Interactive Intelligence
- LiveOps
- LivePerson
- LiveVox
Vendor Profiles M - Z
- Microsoft/Tellme
- Nexidia
- NICE Systems
- Noble Systems
- Nuance
- Soundbite
- Teleperformance
- TeleTech
- Varolii
- Verizon Business
- VoltDelta
- West Interactive
Strategic Recommendations
- Strategic Considerations for Large Enterprises
- Strategic Considerations for SMB Contact Centers
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