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市場調查報告書
北美的客服中心市場
North American Contact Center Systems Market
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北美的客服中心市場 是由出版商Frost & Sullivan在2011年06月所出版的。
這份英文市場調查報告書包含126 Pages 價格從美金7500起跳。
本報告提供北美的客服中心市場相關資料，各市場區隔分析，市場及技術趨勢，促進市場成長要素·阻礙因素，收益預測，市場佔有率分析等等，同時包含主要業者簡介，為您概述為以下內容。
主要的調查結果摘要
- 摘要整理
- 調查範圍與手法
- 產品的定義
- 市場及技術趨勢
- 促進市場成長要素
- 阻礙市場成長要素
對內連絡路由系統市場
- 市場概要
- 市場工程測量
- 收益預測
- 各產業分類
- 客服中心各規模分類
- 市場佔有率分析
IVR與語音入口系統市場
- 市場概要
- 市場工程測量
- 收益預測
- 各產業分類
- 客服中心各規模分類
- 市場佔有率分析
外撥系統市場
- 市場概要
- 市場工程測量
- 收益預測
- 各產業分類
- 客服中心各規模分類
- 市場佔有率分析
品質監控系統市場
- 市場概要
- 市場工程測量
- 收益預測
- 各產業分類
- 客服中心各規模分類
- 市場佔有率分析
工作流程管理軟體市場
- 市場概要
- 市場工程測量
- 收益預測
- 各產業分類
- 客服中心各規模分類
- 市場佔有率分析
客服中心分析市場
- 市場概要
- 市場工程測量
- 收益預測
- 各產業分類
- 客服中心各規模分類
- 市場佔有率分析
客服中心的綜合市場
- 收益預測
- 各產業分類
- 客服中心各規模分類
- 市場佔有率分析
- 主要供應商提供的產品
供應商簡介
策略性建議
Abstract
This research service covers the state of the North American contact center
systems market. Market segments covered include inbound contact routing
systems, IVR/voice portal systems, outbound dialer systems, quality monitoring
systems, workforce management software, and contact center analytics. The
study discusses the drivers and restraints for growth and pricing,
distribution, technology, demand, and market trends. The vertical market
segments' growth is forecasted. In addition, an in-depth analysis of the
competitive landscape, including vendor market shares, is given, along with
the profiles of the leading vendors in the market. Strategies for success and
growth in the market are also given.
Table of Contents
1. North American Contact Center Systems Market
Summary of Major Findings
- Executive Summary
- Scope and Methodology
- Product Definitions
- Market and Technology Trends
- Market Drivers
- Market Restraints
Inbound Contact Routing Systems Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
IVR and Voice Portal Systems Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Outbound Dialer Systems Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Quality Monitoring Systems Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Workforce Management Software Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Contact Center Analytics Market
- Market Overview
- Definitions and Trends
- Market Engineering Measurements
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Total Contact Center Systems Market
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
- Products Offered by Leading Vendors
Vendor Profiles
- Aastra Technologies
- Altitude Software
- Alcatel-Lucent/Genesys
- Aspect
- Autonomy
- Avaya
- Calabrio
- CallCopy
- CallMiner
- Cisco Systems
- Clickfox
- Convergys
- CosmoCom
- Enkata
- Envision Telephony
- GMT
- HigherGround
- Interactive Intelligence
- Merced Systems
- Mitel
- NEC
- Nexidia
- NICE Systems
- Noble Systems
- SAP
- Siemens Enterprise Communications
- Syntellect
- Upstream Works Software
- UTOPY
- Verint Witness Actionable Solutions
- Voxeo
- VPI
- Zeacom
Strategic Recommendations
- Strategic Growth Recommendations
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