亞太地區客服中心市場：2010年評價 是由出版商Frost & Sullivan在2011年02月所出版的。
這份英文市場調查報告書價格從美金18000起跳。
本報告針對亞太地區六個地區客服中心產業評價，提供各地區市場規模、市場預測、主要市場動向、市場成長促進因素・抑制因素分析，目錄介紹如下。
摘要整理
市場定義與調查方法
亞太地區客服中心市場評價
澳洲與紐西蘭客服中心市場評價
大中華圈客服中心市場評價
印度客服中心市場評價
日本客服中心市場評價
韓國客服中心市場評價
ASEAN客服中心市場評價
關於Frost & Sullivan
圖表
Abstract
This study is an assessment of the contact center industry across 6 regions in
APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and
Japan. It contains market sizing and forecasting in terms of number of contact
centers, number of agents as well as number of agent positions at an overall
Asia Pacific level, as well as by region. Key market trends and market drivers
and restraints are also discussed for each region. Trends are examined in
terms of contact center model, verticals as well as by country serviced.
Labour trends in terms of salary are also listed.
Table of Contents
Executive Summary
Market Definitions and Research Methodolog
Assessment of the Asia Pacific Contact CenterMarket
Assessment of the Australia and New Zealand Contact Center Market
Assessment of the Greater China Contact Center Market
Assessment of the India Contact Center Market
Assessment of the Japan Contact Center Market
Assessment of the South Korea Contact Center Market
Assessment of the ASEAN Contact Center Market
About Frost & Sullivan
List of Figures
- Contact Center Market: Market Drivers Ranked in Order of Impact (Asia
Pacific), 2010-2017
- Contact Center Market: Market Restraints Ranked in Order of Impact (Asia
Pacific), 2010-2017
- Contact Center Market: Trends by Contact Center Model (Asia Pacific),
CY2010
- Contact Center Market: Trends by Vertical (Asia Pacific), CY2010
- Contact Center Market: Trends by Country Serviced (Asia Pacific), CY2010
- Contact Center Market: Labor Trends (Asia Pacific), CY2010
- Contact Center Market: Salary Trend (Asia Pacific), CY2010
- Contact Center Market: Market Drivers and Restraints(ANZ), 2010-2017
- Contact Center Market: Trends by Contact Center Model and Verticals (ANZ),
CY2010
- Contact Center Market: Trends by Country Serviced and Labor (ANZ), CY2010
- Contact Center Market: Salary Trend (ANZ), CY2010
- Contact Center Market: Market Drivers and Restraints(Greater China),
2010-2017
- Contact Center Market: Trends by Contact Center Model and Verticals
(Greater China), CY2010
- Contact Center Market: Trends by Country Serviced and Labor (Greater
China), CY2010
- Contact Center Market: Salary Trend (Greater China), CY2010
- Contact Center Market: Market Drivers and Restraints (India), 2010-2017
- Contact Center Market: Trends by Contact Center Model and Verticals
(India), CY2010
- Contact Center Market: Trends by Country Serviced and Labor (India), CY2010
- Contact Center Market: Salary Trend (India), CY2010
- Contact Center Market: Market Drivers and Restraints(Japan), 2010-2017
- Contact Center Market: Trends by Contact Center Model and Verticals
(Japan), CY2010
- Contact Center Market: Trends by Country Serviced and Labor (Japan), CY2010
- Contact Center Market: Salary Trend (Japan), CY2010
- Contact Center Market: Market Drivers and Restraints(South Korea),
2010-2017
- Contact Center Market: Trends by Contact Center Model and Verticals (South
Korea), CY2010
- Contact Center Market: Trends by Country Serviced and Labor (South Korea),
CY2010
- Contact Center Market: Salary Trend (South Korea), CY2010
- Contact Center Market: Market Drivers and Restraints (ASEAN), 2010-2017
- Contact Center Market: Trends by Contact Center Model and Verticals
(ASEAN), CY2010
- Contact Center Market: Trends by Country Serviced and Labor (ASEAN), CY2010
- Contact Center Market: Salary Trend (ASEAN), CY2010
List of Charts
- Contact Center Market: Market Engineering Measurements (Asia Pacific), CY
2010
- Contact Center Market: Number of Contact Centers (Asia Pacific), 2009-2017
- Contact Center Market: Seat Distribution by Contact Center Model (Asia
Pacific), CY 2010
- Contact Center Market: Contact Centers Distribution by Region (Asia
Pacific), 2010 and 2017
- Contact Center Market: Market Forecasts by Number of Seats (Asia Pacific),
2009-2017
- Contact Center Market: Market Forecasts by Number of Agents (Asia
Pacific), 2009-2017
- Contact Center Market Forecast: Contact Centers Seat Distribution by
Region (Asia Pacific), 2010 and 2017
- Contact Center Market: Trends by Contact Center Model (Asia Pacific),
2010, 2014 and 2017
- Contact Center Market: Hosted Opportunity (Asia Pacific), 2009 and 2017
- Contact Center Market: Trends by Vertical (Asia Pacific), 2010-2017
- Contact Center Market: Trends by Country Serviced (Country), 2010, 2014
and 2017
- Contact Center Market: Market Engineering Measurements (ANZ), CY 2010
- Contact Center Market: Number of Contact Centers (ANZ), 2010-2017
- Contact Center Market: Seat Distribution by Contact Center Model (ANZ), CY
2010
- Contact Center Market: Market Forecasts by Number of Seats (ANZ), 2009-2017
- Contact Center Market: Market Forecasts by Number of Agents (ANZ),
2009-2017
- Contact Center Market: Trends by Contact Center Model (ANZ), 2010, 2014
and 2017
- Contact Center Market: Trends by Vertical (ANZ), 2010, 2014 and 2017
- Contact Center Market: Trends by Country Serviced (ANZ), 2010, 2014 and
2017
- Contact Center Market: Market Engineering Measurements (Greater China), CY
2010
- Contact Center Market: Number of Contact Centers (Greater China), 2010-2017
- Contact Center Market: Seat Distribution by Contact Center Model (Greater
China), CY 2010
- Contact Center Market: Market Forecasts by Number of Seats (Greater
China), 2009-2017
- Contact Center Market: Market Forecasts by Number of Agents (Greater
China), 2009 -2017
- Contact Center Market: Trends by Contact Center Model (Greater China),
2010, 2014 and 2017
- Contact Center Market: Trends by Vertical (Greater China), 2010, 2014 and
2017
- Contact Center Market: Trends by Country Serviced (Greater China), 2010,
2014 and 2017
- Contact Center Market: Market Engineering Measurement Analysis (India), CY
2010
- Contact Center Market: Number of Contact Centers (India), 2010-2017
- Contact Center Market: Seat Distribution by Contact Center Model (India),
CY 2010
- Contact Center Market: Market Forecasts by Number of Seats (India),
2009-2017
- Contact Center Market: Market Forecasts by Number of Agents (India),
2009-2017
- Contact Center Market: Trends by Contact Center Model (India), 2010, 2014
and 2017
- Contact Center Market: Trends by Vertical (India), 2010, 2014 and 2017
- Contact Center Market: Trends by Country Serviced (India), 2010, 2014 and
2017
- Contact Center Market: Market Engineering Measurements (Japan), CY 2010
- Contact Center Market: Number of Contact Centers (Japan), 2010-2017
- Contact Center Market: Seat Distribution by Contact Center Model Japan),
CY 2010
- Contact Center Market: Market Forecasts by Number of Seats (Japan),
2009-2017
- Contact Center Market: Market Forecasts by Number of Agents (Japan),
2009-2017
- Contact Center Market: Trends by Contact Center Model (Japan), 2010, 2014
and 2017
- Contact Center Market: Trends by Vertical (Japan), 2010, 2014 and 2017
- Contact Center Market: Trends by Country Serviced (Japan), 2010, 2014 and
2017
- Contact Center Market: Market Engineering Measurement Analysis (South
Korea), CY 2010
- Contact Center Market: Number of Contact Centers (South Korea), 2010-2017
- Contact Center Market: Seat Distribution by Contact Center Model (South
Korea), CY 2010
- Contact Center Market: Market Forecasts by Number of Seats (South Korea),
2009-2017
- Contact Center Market: Market Forecasts by Number of Agents (South Korea),
2009-2017
- Contact Center Market: Trends by Contact Center Model (South Korea), 2010,
2014 and 2017
- Contact Center Market: Trends by Vertical (South Korea), 2010, 2014 and
2017
- Contact Center Market: Trends by Country Serviced (South Korea), 2010,
2014 and 2017
- Contact Center Market: Market Engineering Measurements (ASEAN), CY 2010
- Contact Center Market: Number of Contact Centers (ASEAN), 2010-2017
- Contact Center Market: Seat Distribution by Contact Center Model (ASEAN),
CY 2010
- Contact Center Market: Market Forecasts by Number of Seats (ASEAN),
2009-2017
- Contact Center Market: Market Forecasts by Number of Agents (ASEAN),
2009-2017
- Contact Center Market: Trends by Contact Center Model (ASEAN), 2010, 2014
and 2017
- Contact Center Market: Trends by Vertical (ASEAN), 2010, 2014 and 2017
- Contact Center Market: Trends by Country Serviced (ASEAN), 2010, 2014 and
2017
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