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市場調查報告書
哥倫比亞及祕魯的客服中心委外服務市場(2010年)
Colombian and Peruvian Contact Center Outsourcing Services Markets 2010
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哥倫比亞及祕魯的客服中心委外服務市場(2010年) 是由出版商Frost & Sullivan在2011年05月所出版的。
這份英文市場調查報告書包含77 Pages 價格從美金7000起跳。
本報告書內容包括:哥倫比亞及祕魯的客服中心之委外服務市場為焦點、各地區分類的市場及國外專用所提供的服務種類、市場促進因素及阻礙因素、收益、市場預測、競爭情況、境外委外的趨勢等分析彙整、內容綱要摘記如下:
實施摘要
市場概要
- 市場概要
- 市場工程學評價
- 配送及工作人員配屬模式
- 產業的課題
- 市場促進因素
- 市場阻礙因素
市場分析和預測
- 目前的市場發展情境-哥倫比亞
- 目前的市場發展情境-秘魯
- 市場預測
委外服務
境外・委外
競爭環境
關於Frost & Sullivan
Abstract
This study examines the trends in the Colombian and Peruvian contact center
outsourcing services market and forecasts the market demand. It provides an
extensive coverage of the services delivered in each of the local markets and
those provided from these countries to others overseas. The study shows the
data for outsourcing offshore services alone, thereby excluding those offshore
operations performed in house. In this study, revenues have been defined as
the revenues received by outsourcing companies for the provision of customer
agent interaction services in Colombia and Peru.
Table of Contents
- Market Overview
- Market Overview
- Market Engineering Measurements
- Delivery and Staffing Models
- Industry Challenges
- Market Drivers
- Market Restraints
- Market Analysis and Forecasts
- Current Market Scenario - Colombia
- Current Market Scenario - Peru
- Market Forecasts
- Outsourcing Services
- Trends in OutsourcingServices
- Types of Services
- Offshore Outsourcing
- Colombian Offshore Market
- Peruvian Offshore Market
- Competitive Environment
- Competitive Structure
- Competitive Structure Analysis
- Market Share Analysis
List of Figures
- Contact Center Outsourcing Services Market: Impact of Top 6 Industry
Challenges (Latin America), 2010-2015
- Contact Center Outsourcing Services Market: Market Drivers Ranked in Order
of Impact (Latin America), 2010-2015
- Contact Center Outsourcing Services Market: Market Restraints Ranked in
Order of Impact (Latin America), 2010-2015
- Contact Center Outsourcing Services Market: Revenues Forecasts (Colombia),
2009-2015
- Contact Center Outsourcing Services Market: Revenues Forecasts (Peru),
2009-2015
- Contact Center Outsourcing Services Market: Outsourced Position Forecasts
( (Colombia), 2009-2015
- Contact Center Outsourcing Services Market: Outsourced Position Forecasts
( (Peru), 2009-2015
- Contact Center Outsourcing Services Market: Revenue Forecasts by Service
Type (Colombia), 2009-2015
- Contact Center Outsourcing Services Market: Percent of Revenues by Service
Type (Colombia), 2009-2015
- Contact Center Outsourcing Services Market: Revenue Forecasts by Service
Type (Peru), 2009-2015
- Contact Center Outsourcing Services Market: Percent of Revenues by Service
Type (Peru), 2009-2015
- Contact Center Outsourcing Services Market: Offshore Service Revenues
(Colombia), 2009-2015
- Contact Center Outsourcing Services Market: Offshore Service Revenues
(Peru), 2009-2015
- Contact Center Outsourcing Services Market: Competitive Structure
(Colombia), 2009
- Contact Center Outsourcing Services Market: Competitive Structure (Peru),
2009
- Contact Center Outsourcing Services Market: Percent of Revenues by Tier of
Competition (Colombia), 2009
- Contact Center Outsourcing Services Market: Percent of Revenues by Tier of
Competition (Peru), 2009
List of Charts
- Contact Center Outsourcing Services Market: Market Engineering
Measurements (Colombia), 2009
- Contact Center Outsourcing Services Market: Market Engineering
Measurements (Peru), 2009
- Contact Center Outsourcing Services Market: Revenue Forecasts (Colombia),
2009-2015
- Contact Center Outsourcing Services Market: Percent of Revenues by Origin
(Colombia), 2009-2015
- Contact Center Outsourcing Services Market: Forecasts for Domestic
Revenues (Colombia), 2009-2015
- Contact Center Outsourcing Services Market: Percent of Revenues by
Provider Type (Colombia), 2009
- Contact Center Outsourcing Services Market: Percent of Revenues by Major
Industry Vertical (Colombia), 2009
- Contact Center Outsourcing Services Market: Revenue Forecasts (Peru),
2009-2015
- Contact Center Outsourcing Services Market: Percent of Revenues by Origin
(Peru), 2009-2015
- Contact Center Outsourcing Services Market: Forecasts for Domestic
Revenues (Peru), 2009-2015
- Contact Center Outsourcing Services Market: Percent of Revenues by
Provider Type (Peru), 2009
- Contact Center Outsourcing Services Market: Percent of Revenues by Major
Industry Vertical (Peru), 2009
- Contact Center Outsourcing Services Market: Percent of Activities by
Contact Center Medium Type (Colombia), 2009
- Contact Center Outsourcing Services Market: Percent of Activities by
Contact Center Medium Type (Peru), 2009
- Contact Center Outsourcing Services Market: Percent of Revenues by
Automated Versus Live Agent (Colombia), 2009
- Contact Center Outsourcing Services Market: Percent of Revenues by
Automated Versus Live Agent (Peru), 2009
- Contact Center Outsourcing Services Market: Percent of Revenues by
Services Provided (Colombia), 2009
- Contact Center Outsourcing Services Market: Percent of Revenues by
Services Provided (Peru), 2009
- Contact Center Outsourcing Services Market: Forecasts for Offshore
Revenues (Colombia), 2009-2015
- Contact Center Outsourcing Services Market: Percent of Offshore Revenues
by Origin (Colombia), 2009-2015
- Contact Center Outsourcing Services Market: Forecasts for Offshore
Revenues (Peru), 2009-2015
- Contact Center Outsourcing Services Market: Percent of Offshore Revenues
by Origin (Peru), 2009-2015
- Contact Center Outsourcing Services Market: Company Market Share by
Revenues (Colombia), 2009
- Contact Center Outsourcing Services Market: Company Market Share by
Revenues (Peru), 2009
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