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市場調查報告書
阿根廷與智利客服中心外包服務市場：2010年
Argentinean and Chilean Contact Center Outsourcing Services Markets 2010
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阿根廷與智利客服中心外包服務市場：2010年 是由出版商Frost & Sullivan在2011年04月所出版的。
這份英文市場調查報告書包含77 Pages 價格從美金7000起跳。
本報告針對阿根廷與智利客服中心外包服務市場進行調查，提供產業動向、市場需求預測、國內與國外市場動向、離境市場分析、競爭環境等，目錄介紹如下。
摘要整理
市場概要
- 市場概要
- 市場工程評價
- 出貨與員工模式
- 產業課題
- 市場促進因素
- 市場阻礙因素
市場分析與預測
- 現在市場情況：阿根廷
- 現在市場情況：智利
- 市場預測
外包服務
離境外包
競爭環境
Abstract
This study examines trends in Argentina and Chile Contact Center Outsourcing
Services industry and forecasts market demand. We provide an extensive
coverage of services delivered both in each of the local markets and those
provided from these countries to others overseas. The study only shows data
for outsourcing offshore services, therefore excluding those offshore
operations in house. In this study, revenues have been defined as the revenues
received by outsourcing companies for the provision of customer-agent
interaction services in Argentina and Chile.
Table of Contents
Executive Summary
Market Overview
- Market Overview
- Market Engineering Measurements
- Delivery and Staffing Models
- Industry Challenges
- Market Drivers
- Market Restraints
Market Analysis and Forecasts
- Current Market Scenario - Argentina
- Current Market Scenario - Chile
- Market Forecasts
Outsourcing Services
- Trends in Outsourcing Services
- Types of Services
Offshore Outsourcing
- Argentina Offshore Market
- Chile Offshore Market
Competitive Environment
- Competitive Structure
- Competitive Structure Analysis
- Market Share Analysis
About Frost & Sullivan
List of Figures
- Contact Center Outsourcing Services Market: Impact of Top Industry
Challenges (Latin America), 2010-201519
- Contact Center Outsourcing Services Market: Market Drivers Ranked in the
Order of Impact (Latin America), 2010-201520
- Contact Center Outsourcing Services Market: Market Restraints Ranked in
the Order of Impact (Latin America), 2010-201521
- Contact Center Outsourcing Services Market: Revenues Forecasts
(Argentina), 2009-201529
- Contact Center Outsourcing Services Market: Revenues Forecasts (Chile),
2009-201535
- Contact Center Outsourcing Services Market: Outsourced Positions Forecasts
(Argentina), 2009-201542
- Contact Center Outsourcing Services Market: Outsourced Positions Forecasts
(Chile), 2009-201543
- Contact Center Outsourcing Services Market: Revenues Forecasts by Service
Type (Argentina), 2009-201549
- Contact Center Outsourcing Services Market: Percent of Revenues by Service
Type (Argentina), 2009-201550
- Contact Center Outsourcing Services Market: Revenues Forecasts by Service
Type (Chile), 2009-201551
- Contact Center Outsourcing Services Market: Percent of Revenues by Service
Type (Chile), 2009-201552
- Contact Center Outsourcing Services Market: Offshore Revenues Forecasts
(Argentina), 2009-201557
- Contact Center Outsourcing Services Market: Offshore Revenues Forecasts
(Chile), 2009-201560
- Contact Center Outsourcing Services Market: Competitive Structure
(Argentina), 200964
- Contact Center Outsourcing Services Market: Competitive Structure (Chile),
200965
- Contact Center Outsourcing Services Market: Percent of Revenues by Tier of
Competition (Argentina), 200967
- Contact Center Outsourcing Services Market: Percent of Revenues by Tier of
Competition (Chile), 200968
List of Charts
- Contact Center Outsourcing Services Market: Market Engineering
Measurements (Argentina), 200916
- Contact Center Outsourcing Services Market: Market Engineering
Measurements (Chile), 200917
- Contact Center Outsourcing Services Market: Revenue Forecasts (Argentina),
2009-201530
- Contact Center Outsourcing Services Market: Percent of Revenues by Origin
(Argentina), 2009-201531
- Contact Center Outsourcing Services Market: Domestic Revenue Forecasts
(Argentina), 2009-201532
- Contact Center Outsourcing Services Market: Percent of Revenues by
Provider Type (Argentina), 200933
- Contact Center Outsourcing Services Market: Percent of Revenues by Major
Industry Vertical (Argentina), 200934
- Contact Center Outsourcing Services Market: Revenue Forecasts (Chile),
2009-201536
- Contact Center Outsourcing Services Market: Percent of Revenues by Origin
(Chile), 2009-201537
- Contact Center Outsourcing Services Market: Domestic Revenue Forecasts
(Chile), 2009-201538
- Contact Center Outsourcing Services Market: Percent of Revenues by
Provider Type (Chile), 200939
- Contact Center Outsourcing Services Market: Percent of Revenues by Major
Industry Vertical (Chile), 200940
- Contact Center Outsourcing Services Market: Percent of Activities by
Contact Center Medium Type (Argentina), 200944
- Contact Center Outsourcing Services Market: Percent of Activities by
Contact Center Medium Type (Chile), 200945
- Contact Center Outsourcing Services Market: Percent of Revenues by
Automated vs. Live Agent (Argentina), 200946
- Contact Center Outsourcing Services Market: Percent of Revenues by
Automated vs. Live Agent (Chile), 200947
- Contact Center Outsourcing Services Market: Percent of Revenues by Service
Provided (Argentina), 200954
- Contact Center Outsourcing Services Market: Percent of Revenues by Service
Provided (Chile), 200955
- Contact Center Outsourcing Services Market: Offshore Revenue Forecasts
(Argentina), 2009-201558
- Contact Center Outsourcing Services Market: Percent of Offshore Revenues
by Origin (Argentina), 2009-201559
- Contact Center Outsourcing Services Market: Offshore Revenue Forecasts
(Chile), 2009-201561
- Contact Center Outsourcing Services Market: Percent of Offshore Revenues
by Origin (Chile), 2009-201562
- Contact Center Outsourcing Services Market: Company Market Share by
Revenues (Argentina), 200969
- Contact Center Outsourcing Services Market: Company Market Share by
Revenues (Chile), 200971
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