歐洲、中東、非洲客服人員最佳化應用市場

歐洲、中東、非洲客服人員最佳化應用市場 是由出版商Frost & Sullivan在2010年09月所出版的。 這份英文市場調查報告書包含161 Pages 價格從美金6000起跳。

簡介

本報告針對歐洲、中東、非洲客服人員最佳化應用市場進行調查，提供品質監督系統市場與勞工管理軟體市場的業界課題、市場促進因素・阻礙因素分析、國家分類收益預測、競爭分析、主要供應商分析，目錄介紹如下。

主要調查結果摘要

• 介紹
• 調查領域與調查方法
• 市場定義
• 市場動向

品質監視系統市場

• 市場工程測定
• 業界課題
• 市場促進因素
• 市場阻礙因素

品質監視系統市場分析

• 收益預測：歐洲、中東、非洲
• 國家・地區分類收益構成
• 收益預測：英國
• 收益預測：德國
• 收益預測：法國
• 收益預測：西班牙
• 收益預測：義大利
• 收益預測：葡萄牙
• 收益預測：盧比荷
• 收益預測：斯堪的那維亞半島
• 收益預測：東歐與俄羅斯
• 收益預測：其他歐洲國家
• 收益預測：中東與非洲

品質監視系統市場競爭分析

• 市場佔有率
• 2009年市場產品

勞工管理軟體市場

• 市場工程測定
• 業界課題
• 市場促進因素
• 市場阻礙因素

勞工管理軟體市場分析

• 收益預測：歐洲、中東、非洲
• 國家・地區分類收益構成
• 收益預測：英國
• 收益預測：德國
• 收益預測：法國
• 收益預測：西班牙
• 收益預測：義大利
• 收益預測：葡萄牙
• 收益預測：盧比荷
• 收益預測：斯堪的那維亞半島
• 收益預測：東歐與俄羅斯
• 收益預測：其他歐洲國家
• 收益預測：中東與非洲

勞工管理軟體市場競爭分析

• 市場佔有率
• 2009年市場產品

供應商分析

• Aspect Software
• Autonomy
• Envision Telephony
• Genesys
• InVision Software
• NICE Systems
• Teleopti
• Verint Systems
• 其他供應商
  • Astute Solutions
  • CallCopy
  • Calabrio
  • CyberTech
  • GMT
  • HigherGround
  • Holy-dis
  • Interactive Intelligence
  • Magnetic North
  • Monet Software
  • OAISYS
  • Voice Print International
  • XLScheduler

策略建議

• 成長策略建議

關於Frost & Sullivan

圖表

目錄

Abstract

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) contact centre applications. The EMEA region is segmented as UK, Germany, France, Spain, Italy, Portugal, Benelux, Scandinavia, Eastern Europe, Rest-of-Europe, and Middle East and Africa. This study provides market size, market shares, forecasts and regional revenue breakdown. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

Table of Contents

Summary of Major Findings

• Introduction
• Scope and Methodology
• Market Definitions
• Market Trends

Quality Monitoring Systems Market

• Market Engineering Measurements
• Industry Challenges
• Market Drivers
• Market Restraints

Quality Monitoring Systems Market Analysis

• Revenue Forecasts - EMEA
• Revenue Contribution by Country/Region
• Revenue Forecasts - United Kingdom
• Revenue Forecasts - Germany
• Revenue Forecasts - France
• Revenue Forecasts - Spain
• Revenue Forecasts - Italy
• Revenue Forecasts - Portugal
• Revenue Forecasts - Benelux
• Revenue Forecasts - Scandinavia
• Revenue Forecasts - Eastern Europe and Russia
• Revenue Forecasts - Rest-of-Europe
• Revenue Forecasts - Middle East and Africa

Quality Monitoring Systems Competitive Analysis

• Competitive Analysis - Market Shares
• Competitive Analysis - Products Offered in EMEA in 2009

Workforce Management Software Market

• Market Engineering Measurements
• Industry Challenges
• Market Drivers
• Market Restraints

Workforce Management Market Analysis

• Revenue Forecasts - EMEA
• Revenue Contribution by Country/Region
• Revenue Forecasts - United Kingdom
• Revenue Forecasts - Germany
• Revenue Forecasts - France
• Revenue Forecasts - Spain
• Revenue Forecasts - Italy
• Revenue Forecasts - Portugal
• Revenue Forecasts - Benelux
• Revenue Forecasts - Scandinavia
• Revenue Forecasts - Eastern Europe and Russia
• Revenue Forecasts - Rest-of-Europe
• Revenue Forecasts - Middle East and Africa

WFM Market Competitive Analysis

• Competitive Analysis - Market Shares
• Competitive Analysis - Products Offered in EMEA in 2009

Vendor Profiles

• Aspect Software
• Autonomy
• Envision Telephony
• Genesys
• InVision Software
• NICE Systems
• Teleopti
• Verint Systems

• Other Vendors
• Astute Solutions
• CallCopy
• Calabrio
• CyberTech
• GMT
• HigherGround
• Holy-dis
• Interactive Intelligence
• Magnetic North
• Monet Software
• OAISYS
• Voice Print International
• XLScheduler
• Strategic Recommendations
• Strategic Growth Recommendations
• About Frost & Sullivan

List of Figures

• Quality Monitoring Systems Market: Impact of Top Industry Challenges (EMEA), 2010-2016
• Quality Monitoring Systems Market: Market Drivers Ranked in Order of Impact (EMEA), 2010-2016
• Quality Monitoring Systems Market: Market Restraints Ranked in Order of Impact (EMEA), 2010-2016
• Quality Monitoring Systems Market: Revenue Forecasts (EMEA), 2008-2016
• Quality Monitoring Systems Market: Revenue Contribution by Country/Region (EMEA), 2009-2016
• Quality Monitoring Systems Market: Revenue Forecasts (United Kingdom), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Germany), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (France), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Spain), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Italy), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Portugal), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Benelux), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Scandinavia), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Eastern Europe and Russia), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Rest-of-Europe), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Middle East and Africa), 2008-2016
• Quality Monitoring Systems Market: Company Market Share by Product Revenues (EMEA), 2008 and 2009
• Quality Monitoring Systems Market: Products Offered by Major Vendors (EMEA), 2009
• Workforce Management Software Market: Impact of Top Industry Challenges (EMEA), 2010-2016
• Workforce Management Software Market: Market Drivers Ranked in Order of Impact (EMEA), 2010-2016
• Workforce Management Software Market: Market Restraints Ranked in Order of Impact (EMEA), 2010-2016
• Workforce Management Software Market: Revenue Forecasts (EMEA), 2008-2016
• Workforce Management Software Market: Revenue Contribution by Country/Region (EMEA), 2009-2016
• Workforce Management Software Market: Revenue Forecasts (United Kingdom), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Germany), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (France), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Spain), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Italy), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Portugal), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Benelux), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Scandinavia), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Eastern Europe and Russia), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Rest-of-Europe), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Middle East and Africa), 2008-2016
• Workforce Management Software Market: Company Market Share by Product Revenues (EMEA), 2008 and 2009
• Workforce Management Software Market: Products Offered by Major Vendors (EMEA), 2009

List of Charts

• Quality Monitoring Systems Market: Market Engineering Measurements (EMEA), 2009
• Quality Monitoring Systems Market: Revenue Forecasts (EMEA), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (United Kingdom), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Germany), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (France), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Spain), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Italy), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Portugal), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Benelux), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Scandinavia), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Eastern Europe and Russia), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Rest-of-Europe), 2008-2016
• Quality Monitoring Systems Market: Revenue Forecasts (Middle East and Africa), 2008-2016
• Quality Monitoring Systems Market: Company Market Share by Product Revenues (EMEA), 2008 and 2009
• Workforce Management Software Market: Market Engineering Measurements (EMEA), 2009
• Workforce Management Software Market: Revenue Forecasts (EMEA), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (United Kingdom), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Germany), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (France), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Spain), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Italy), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Portugal), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Benelux), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Scandinavia), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Eastern Europe and Russia), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Rest-of-Europe), 2008-2016
• Workforce Management Software Market: Revenue Forecasts (Middle East and Africa), 2008-2016
• Workforce Management Software Market: Company Market Share by Product Revenues (EMEA), 2008 and 2009

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