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市場調查報告書
北美之代管客服中心市場
North American Hosted Contact Center Markets
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本報告已在2011年10月12日停止出版。
更改為出版
North American Hosted Contact Center Markets
出版日期 : 2011年10月
商品編碼: 217637
本報告為，分析北美代管客服中心市場之趨勢、技術評估、市場驅力及阻力、規模別座席數及收益預測等，以下列摘要形式闡述。
北美之代管客服中心市場
- 簡介
- 概要
- 調查範圍及方式
- 產品定義
- 市場現況
- 市場趨勢
- 商業上之優勢及代管平台
- 市場分析
- 市場工程評估
- 產業課題
- 市場驅力
- 市場阻力
- 定義及市場矩陣
- 座席及收益預測(北美代管客服中心）
- 座席及收益預測(小規模發展）
- 座席及收益預測(中規模發展)
- 座席及收益預測(大規模發展）
- 座席及收益預測
- 競合分析
- 供應商簡介(A-G)
- Aastra
- Altitude Software
- Angel.com
- Aspect
- AT&T
- Avaya/Nortel
- BellCanada
- Cincom
- Cisco Systems
- Contactual
- Convergys
- CosmoCom
- Echopass
- EDS (an HP Company)
- Five9
- Genesys Laboratories
- 供應商簡介(I-X)
- ICT Group
- inContact
- Interactive Intelligence
- LiveOps
- Oracle
- Qwest
- Sitel
- Teleperformance Group
- Teletech
- TELUS
- Transera
- Vantage Communications
- Verizon
- West Interactive
- Working Solutions
- XO Interactive
- 策略性建議
Abstract
The market for hosted services in contact centers has been growing quickly in
recent years. The recession has had a positive impact on growth in this
sector, causing some businesses to shift from premises-based systems to hosted
services, responding to limitations in their capital expenditure budgets. This
research study looks at market trends, drivers, and restraints for the North
American hosted contact center market. It also provides market size, market
share, forecasts, pricing analysis, market breakdown by deployment size,
competitive analysis, and recommendations to vendors and end-user
organizations. This study covers over 30 solution providers that offer hosted
contact center solutions in North America.
Table of Contents
1. North American Hosted Contact Center Market
Introduction
- Summary
- Scope and Methodology
- Product Definitions
- State of the Market
- Market Trends
- Business Benefits of Hosted Platforms
Market Analysis
- Market Engineering Measurements
- Industry Challenges
- Market Drivers
- Market Restraints
- Definitions and Market Metrics
- Hosted Contact Center Seat and Revenue Forecasts
- Small Deployment Seat and Revenue Forecasts
- Midsize Deployment Seat and Revenue Forecasts
- Large Deployment Seat and Revenue Forecasts
- Forecasts Summary
Competitive Analysis
Vendor Profiles A - G
- Aastra
- Altitude Software
- Angel.com
- Aspect
- AT&T
- Avaya/Nortel
- BellCanada
- Cincom
- Cisco Systems
- Contactual
- Convergys
- CosmoCom
- Echopass
- EDS (an HP Company)
- Five9
- Genesys Laboratories
Vendor Profiles I - X
- ICT Group
- inContact
- Interactive Intelligence
- LiveOps
- Oracle
- Qwest
- Sitel
- Teleperformance Group
- Teletech
- TELUS
- Transera
- Vantage Communications
- Verizon
- West Interactive
- Working Solutions
- XO Interactive
Strategic Recommendations
- Recommendations for Vendors and Service Providers
- Recommendations for End Users
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