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市場調查報告書

商務策略:消費者取向付款的調查結果(2011年)

Business Strategy: Results from the 2011 Consumer Payments Survey

出版商 IDC Financial Insights
出版日期 2011年11月 商品編碼 225296
內容資訊 英文 Pages: 17
價格
US $ 4500 PDF by E-mail (Single user license)


商務策略:消費者取向付款的調查結果(2011年) 是由出版商IDC Financial Insights在2011年11月所出版的。 這份英文市場調查報告書包含Pages: 17 價格從美金4500起跳。

簡介

本報告提供2011年3月,以美國消費者為對象所進行的電話訪問調查,得出新的付款技術利用相關概況、線上帳單的支付、預付卡(尤其是支付卡)、利潤(報酬)計畫的卡片選擇影響等驗証,彙整現況與未來展望,為您概述為以下內容。

IDC Financial Insights的見解

關於本調查

  • 調查手法

概況

  • 新付款技術的利用:2011年
    • 長期性的趨勢
      • 工資及福利卡的分化
      • 線上付費進步,不過,請款者是主要的推動因素
    • 利潤(報酬)點更加有力
  • 行動裝置受到關注
    • 以行動電話購買

方法

未來展望

主要的建議

  • 應該考慮的行動

參考資料

  • 相關調查
  • 摘要

圖表

目錄

This IDC Financial Insights report discusses the results of a nationally representative Web survey of U.S. consumers focused on usage of emerging payment technologies. The most recent survey, conducted in March 2011, showed strong growth in online bill payment, prepaid cards, and mobile payments for digital content. The influence of reward points on consumer choice of payment instrument also increased dramatically.

According to Aaron McPherson, practice director, Financial Services at IDC Financial Insights and the principal author of this report, "Despite the cost pressures facing the financial industry, banks and credit unions must continue to invest in their payment products to take advantage of the many promising growth trends we have seen in this year's survey. Otherwise, they risk leaving money on the table for nonbanks to pick up."

Table of Contents


IDC Financial Insights Opinion



In This Study


  • Methodology

Situation Overview

  • Usage of Emerging Payment Technologies in 2011

    • Long-Term Trends

      • Payroll and Benefit Cards Diverge

      • Online Bill Payment Advances, But Billers Are the Primary Drivers

    • Reward Points Have Become Much More Influential

  • Focus on Mobile

    • Purchasing with a Mobile Phone

The Approach

Future Outlook


Essential Guidance


  • Actions to Consider

Learn More

  • Related Research

  • Synopsis

Figure: Payment Technologies Used in the Past Three Months

Figure: Usage of Closed-Loop and Open-Loop Gift Cards in the Past Three Months, 2003, 2005-2009, and 2011


Figure: Usage of Benefit and Payroll Cards in the Past Three Months, 2003, 2005-2009, and 2011


Figure: Usage of Online Payment Technologies in the Past Three Months, 2003-2009 and 2011


Figure: Reward Program Influence on Credit or Debit Card Usage, 2009 and 2011


Figure: Reward Program Influence on Credit or Debit Card Usage by Household Income


Figure: Respondents' Mobile Phone Status


Figure: Mobile Phone Usage for Bank or Credit Union Interaction


Figure: Physical Point-of-Sale Purchases with Mobile Phones


Figure: Online Purchases with Mobile Phones


Figure: Mobile Payment Services Usage


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