This IDC Financial Insights report reiterates the core topics discussed by the industry CIOs and their deputies at our annual Hong Kong Banking Roundtable. Held in August 2011, this meeting forms part of our Bankers' Boardroom Roundtable Series of high-level peer discussions for senior practitioners across various cities in Asia. The report concludes with findings from a poll of the respondents to decipher what were their forward-looking business and technology endeavors for the near to the medium term.
"Attending issues the Hong Kong bankers are facing center around channel delivery and the rise of Web 2.0, customer centricity and business analytics, risk management in the context of our new financial landscape, and innovation and new paradigms in technology delivery," revealed Li-May Chew, CFA, associate research director, Asia/Pacific Financial Advisory Service. "The inertia in mobility investments continues into 2011, partly a resultant from the lack of advocacy from regulators for banks to invest on mobile platforms. Interestingly, however, the consensus viewpoint was that social media is now too ubiquitous for bankers to ignore, so most are starting to leverage Web 2.0 technologies to connect to consumers, drive greater corporate awareness, and monitor online customer conversations."
Table of Contents
IDC Financial Insights Opinion
In This Study
Spending Budgets and Areas of Investment
Pain Points of the Bankers
New Trends on the Horizon
Table: Budget Growth in IT Spending at Asia/Pacific Banks, 2012 Forecast Versus 2010
Figure: Social Networking Reach and Engagement in Asia/Pacific Markets
Figure: Importance Level of Strategic Banking Imperatives in the Next 12 Months