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市場調查報告書

全球主要國家的道路援助市場

Road Assistance in Major Global Markets

出版商 Finaccord Ltd. 商品編碼 327701
出版日期 內容資訊 英文 200 Pages
商品交期: 最快1-2個工作天內
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全球主要國家的道路援助市場 Road Assistance in Major Global Markets
出版日期: 2015年01月01日 內容資訊: 英文 200 Pages
簡介

全球主要10個國家(澳洲、巴西、加拿大、中國、印度、日本、墨西哥、南非、韓國、美國)的道路援助的市場規模在2014年的當下達到8億美元。主要提供的服務、市場流通管道有司機俱樂部和汽車保險公司、廠商修理廠、其他企業等,提供基本的保固服務和延長保固服務,預付服務等。銷售額約90%來自直銷和汽車保險的配套銷售。就國別來看,美國是全球最大市場,其後依序為日本·中國·澳洲·加拿大。各國市場競爭結構各有不同,有像澳洲·墨西哥是以單獨銷售為主流,也有像日本·韓國那樣以廠商系企業在系列內部營運為主流。

本報告提供全球主要10個國家道路援助 (車輛故障救援服務) 市場相關分析,基於900件以上各種企業·團體──司機俱樂部,汽車保險公司,汽車廠商,獨立型專門業者等──的採訪和統計資料等,提供您全球及各國市場結構和趨勢預測 (今後5年分),各流通管道的詳細趨勢,新加入廠商的動向,彙整相關產業·企業合作動向,及主要企業·團體簡介與市場佔有率等資訊。

摘要整理

第1章 簡介

  • 關於本報告
  • 合理的根據
  • 調查手法
  • 定義
  • PartnerBASE
  • Finaccord

第2章 主要市場概要

  • 簡介
  • 透過主要合作組織的流通管道
  • 競爭情形
  • 與支付卡·銀行帳戶互通形態的流通管道
  • 市場規模及區分
  • 市場預測

第3章 澳洲

  • 簡介
  • 透過主要合作組織的分佈
  • 其他流通管道
  • 市場規模與預測
  • 有代表性的企業

第4章 巴西

第5章 加拿大

第6章 中國

第7章 印度

第8章 日本

第9章 墨西哥

第10章 南非

第11章 韓國

第12章 美國

圖表一覽

目錄

Road Assistance in Major Global Markets is about the market for this type of assistance - sometimes referred to as breakdown recovery insurance - acquired by individual consumers in Australia, Brazil, Canada, China, India, Japan, Mexico, South Africa, South Korea and the US.

With revenues valued at almost USD 10 billion from close to 800 million contracts in force across the ten countries in 2014, this type of cover is distributed in several different ways, including via direct sales by automotive clubs and other providers, motor (auto) insurance policies, automotive manufacturer factory warranties, and extended warranties and prepaid service contracts.

The research is based on a primary survey of just under 900 actual and potential distributors of road assistance in these categories. For each of these organisations, it establishes whether they offer road assistance in any format or not and, if they do, the partner assistance firms with which they work if they do not report managing the service themselves.

You may be able to use this report plus the accompanying PartnerBASE™ dataset and market data annexe in one or more of the following ways:

  • to compare the size, segmentation and future prospects of the market for road assistance for individual consumers across ten major global markets;
  • to appreciate the competitive structure of these markets and the number of challenger assistance firms that are seeking to dislodge the market leaders;
  • to gain access to a single comprehensive source of information detailing partnerships between providers and distributors of road assistance;
  • to understand the presence and impact in each country of international assistance firms such as Allianz Global Assistance, AXA Assistance and MAPFRE Asistencia, traditional automotive clubs such as those belonging to AAA and CAA, plus the relative positions of other competitors focused on this area including Cross Country Group and Innovation Group.

Key findings from the executive summary of the overview report include:

  • almost 90% of the value of the market for road assistance acquired by consumers in the ten countries combined is attributable to direct sales and to packaging or cross-selling with motor insurance policies;
  • the US is comfortably the largest market for road assistance among the ten analysed, followed at some distance by Japan, China, Australia and Canada, and with South Africa the smallest of those reviewed;
  • across the ten countries, Allianz Global Assistance holds the most distribution partnerships for road assistance among the key distributor categories analysed, followed by Cross Country Group and assistance subsidiaries of MAPFRE;
  • however, among actual and potential distributors of road assistance, there is considerable variation in the operating models employed by country with use of single, external partners most widespread in Australia and Mexico, but schemes managed on a purely internal basis most prevalent in South Korea and Japan.

Table of Contents

0.0 EXECUTIVE SUMMARY

  • More than 750 million road assistance policies are in force through six separate distribution channels
  • meaning that there are more road assistance policies in force than private cars on the road
  • Across the ten countries, expenditure on road assistance was almost USD 10 billion in 2014
  • of which 70% came from direct sales and automobile clubs
  • The most rapid future growth is predicted for Brazil, China, India and Mexico
  • Almost all car manufacturer brands have an arrangement for offering road assistance
  • Operating models for partners offering road assistance vary greatly from country to country
  • Allianz (Global Assistance) holds the highest number of partnerships across the ten countries
  • In total, eight groups are active in two or more of the ten countries researched

1.0 INTRODUCTION

  • What is this report about?
  • Rationale
    • The road assistance markets of these ten countries are collectively worth nearly USD 10 billion
    • but the complexity of their distribution landscapes makes this the first ever study of its kind
  • Methodology
    • Primary research
    • The survey covers almost 900 organisations that are relevant to the distribution of road assistance
    • Market data
    • Competitor data
    • External sources
  • Definitions
    • Terms and abbreviations
    • Operating models
    • Currencies, exchange rates and inflation
  • PartnerBASE
  • Finaccord

2.0 MAJOR MARKET OVERVIEW

  • Introduction
  • Distribution through key partner organisations
    • Provision rates
      • Car manufacturer brands: in five markets, road assistance is available from every brand surveyed
      • Motor insurance brands: provision by motor insurers is fairly high in all but two countries
      • Independent warranty providers: this channel is used in all countries except India and South Korea
      • Automotive clubs: road assistance remains a core activity for the majority of these organisations
    • Operating models
      • Almost a half of the schemes identified by the research involve the use of a single external provider
      • Internally-managed initiatives are most apparent in China, Japan and South Korea
  • Competitive landscape
    • In terms of distribution agreements, India and South Korea have the most concentrated markets
      • 80 partnerships in five countries are attributable to Allianz Global Assistance and 59 in six to assistance subsidiaries of MAPFRE
      • More than 20 distribution partnerships are also attributable to several other providers
    • Cross-border activity of leading competitors
      • Road assistance markets are largely dominated by organisations that are active only in their home market
      • Both Allstate and Cross Country Group earn the vast majority of their revenues from the US
      • China is the leading market for the assistance arms of both Allianz and MAPFRE
      • Other providers involved in more than one country include AXA Assistance and Innovation Group
  • Distribution linked to payment cards and bank accounts
    • Packaging road assistance with credit cards occurs most commonly in Mexico and the US
    • whereas distribution with value-added bank accounts is limited to a couple of cases in South Africa
  • Market size and segmentation
    • Underlying private passenger car parc
      • The passenger car parc of the US is more than twice that of any other country investigated
    • Policy numbers and value of premiums
      • Finaccord's analysis segments the distribution of road assistance into six categories the importance of which varies from country to country
      • Overall, the motor insurance channel accounts for around one fifth of all road assistance policies
      • The US market is by far the largest of the ten researched
      • The strength of direct sales in Australia means it ranks much higher by value than by volume
      • As a ten-country average, direct sales generate roughly 70% of all road assistance revenues
    • Market metrics
      • Penetration rates exceed 100% of passenger cars in four countries, thanks to packaged cover
      • Many consumers seek to obtain more comprehensive cover in the form of a second policy
      • Australia and Mexico are characterised by comparatively low rates of penetration
      • Average revenues per car are highest in Australia and Canada and lowest in India and Mexico
  • Market forecast
    • The underlying passenger car parc is expected to growth by 5% a year or more in four countries
    • Across the ten countries, the market will rise in value by more than USD 2 billion by 2018 with real-terms growth peaking at 11% per annum in India and 10% in China

3.0 AUSTRALIA

  • Introduction
  • Distribution through key partner organisations
    • Summary of organisations researched
    • Provision rates
      • Just over a half of motor insurance brands are distributors of road assistance and many only offer it as a stand-alone product
    • Operating models
      • A number of insurance brands and warranty providers make use of captive assistance firms
    • Partnerships with car manufacturer brands
      • Only three assistance firms hold mandates in this very concentrated market
      • AGA Assistance Australia benefits from a mixture of individual and group-level contracts with Assist Australia its most significant competitor in this segment
    • Partnerships with motor insurance brands
      • Ultra Tune and International SOS each hold a number of partnerships in this area
      • A number of assistance firms have captive distribution partners
    • Partnerships with independent warranty providers
      • Some independent warranty providers operate captive road assistance firms
    • Partnerships with automotive clubs
      • Australia's mainstream automotive clubs all operate their own road assistance services for members while several specialist clubs use the same broker for cover bundled in motor insurance including NACC, which offers its members the NACC Benefits Card
  • Other distribution channels
    • Direct distribution and other online brands
      • Beyond the traditional automotive clubs, several providers and online brands sell direct to the public
    • Payment cards and bank accounts
      • Packaging with banking products is not a significant distribution channel for road assistance in Australia
    • Online aggregators and brokers
      • Few online aggregators intermediate road assistance, and some that do favour particular providers
    • Other types of distributor
  • Market size and forecast
    • Direct sales by assistance firms and automotive clubs account for the vast majority of the market value with most of the rest due to cover bundled within motor insurance policies
  • Leading competitors
    • The largest two automotive clubs are likely to account for over 50% of the market value whilst leading commercial providers include AGA Assistance Australia, International SOS and Ultra Tune

4.0 BRAZIL

  • Introduction
  • Distribution through key partner organisations
    • Summary of organisations researched
    • Provision rates
      • Road assistance is available from all motor insurers and independent warranty provider plus all but two car manufacturer brands
    • Operating models
      • Use of a single external road assistance provider constitutes the most regular operating model
      • Three of the largest insurance groups have established captive assistance firms in this area and one in every five schemes identified is managed on a purely internal basis
    • Partnerships with car manufacturer brands
      • Three providers are prominent in this relatively concentrated sector with Europ Assistance Brasil the leader in terms of number of partnerships
      • Tempo Assist claims just one relatively important manufacturer brand partnership and Fácil Assist one relatively unimportant one
    • Partnerships with motor insurance brands
      • Two assistance companies account for almost a half of partnerships with six others dividing the rest between them
    • Partnerships with independent warranty providers
      • The potential also exists to bundle road assistance with extended warranties
    • Partnerships with automotive clubs
      • Several small automotive clubs are also active in the Brazilian market
  • Other distribution channels
    • Direct distribution and other online brands
      • A significant number of assistance firms sell directly to consumers in Brazil including automotive services companies and dedicated assistance firms
    • Payment cards and bank accounts
      • Where available, road assistance can usually be taken out as an optional upgrade
    • Online aggregators and brokers
      • A number of insurance brokers have selected a particular provider for road assistance
    • Other types of distributor
      • 'Associaçãos de proteção veicular' provide an alternative to insurance and include road assistance
      • Road assistance is also available from Vivo, the country's largest mobile network operator
  • Market size and forecast
    • Finaccord expects that the market will deliver fairly robust growth in real terms with cover included in motor insurance accounting for the majority of this diverse market
  • Leading competitors
    • The two leading firms claim roughly equal shares of the Brazilian road assistance market and are followed by two other assistance specialists
    • The fifth-ranked provider is an insurer rather than a specialised assistance firm

5.0 CANADA

  • Introduction
  • Distribution through key partner organisations
    • Summary of organisations researched
    • Provision rates
      • Road assistance is available from all major car manufacturer brands and independent warranty providers and also from many motor insurers where it is invariably embedded in a wider policy
    • Operating models
      • Use of a single external road assistance provider constitutes the most regular operating model
      • Several large insurance groups have established captive assistance firms in this area
    • Partnerships with car manufacturer brands
      • Only three providers hold mandates in this very concentrated market with Sykes Assistance Services the leader in terms of number of partnerships
    • Partnerships with motor insurance brands
      • Most motor insurance brands provide limited cover organised on an internal or captive basis with the drivers themselves sometimes required to contact tow truck drivers independently
    • Partnerships with independent warranty providers
      • Nation Safe Drivers benefits from distribution agreements with several warranty providers
    • Partnerships with automotive clubs
      • Road Canada has secured a partnership with a specialist club for owners of recreational vehicles
  • Other distribution channels
    • Direct distribution and other online brands
      • A significant number of assistance firms sell directly to consumers in Canada
    • Payment cards and bank accounts
      • Two providers have secured particularly significant partnerships with major banks
    • Online aggregators and brokers
    • Other types of distributor
      • Road assistance is also available in Canada from mobile phone providers major retail brands and various other associations and companies including automotive parts and servicing franchises
  • Market size and forecast
    • In spite of its maturity, Finaccord expects that the market value will grow in real terms with direct sales continuing to account for the majority of this diverse market
  • Leading competitors
    • Together, clubs belonging to the CAA account for a very large share of the total market and even more when Club Auto Roadside Services is included in the equation
    • Driven Solutions (the parent of the DAA) was acquired by Innovation Group in September 2014
    • Sykes Assistance Services is another significant competitor as are Agero, Allstate Roadside Services, AXA Assistance, Nation Safe Drivers and Road Canada

6.0 CHINA

  • Introduction
  • Distribution through key partner organisations
    • Summary of organisations researched
    • Provision rates
      • Road assistance is available from more than 90% of motor insurance and car manufacturer brands
    • Operating models
      • Over 40% of active distributors work with one or more external partners for road assistance
    • Partnerships with car manufacturer brands
      • Allianz Global Assistance claims the most partnerships with car manufacturer brands in China albeit many claim to organise road assistance on an internal basis in which case assistance is provided on a pay-as-you-use basis rather than as an automatic benefit
    • Partnerships with motor insurance brands
      • Road China Assistance is slightly ahead of Allianz Global Assistance in terms of number of partnerships with this duo followed by AA China, An Ji, AXA Assistance, CAA and PAAC
    • Partnerships with independent warranty providers
    • Partnerships with automotive clubs
  • Other distribution channels
    • Direct distribution and other online brands
      • Apart from the automotive clubs, only two providers sell directly to consumers
    • Payment cards and bank accounts
      • Road assistance is quite often packaged with credit cards in China
    • Online aggregators and brokers
    • Other types of distributor
  • Market size and forecast
    • Finaccord expects this market to grow at 13% per annum in nominal terms between 2014 and 2018
    • Road assistance cover sold through motor insurance firms makes up most of the market value
  • Leading competitors
    • The largest two providers jointly account for around half of the market and a further five competitors hold most of the other half between them

7.0 INDIA

  • Introduction
  • Distribution through key partner organisations
    • Summary of organisations researched
    • Provision rates
      • Road assistance is available through all of the car manufacturer brands surveyed in India
    • Operating models
      • In India, just under half of distributors make use of one or more external road assistance partners
    • Partnerships with car manufacturer brands
      • Allianz Global Assistance holds the highest number of partnerships with manufacturer brands in India followed by MyTVS, Europ Assistance and India Assistance
    • Partnerships with motor insurance brands
      • MyTVS and India Assistance claim the most partnerships with motor insurance brands with eight reportedly managing their own road assistance services
    • Partnerships with independent warranty providers
      • The Warranty Group has initiated a joint venture with TVS Automobile Solutions
    • Partnerships with automotive clubs
      • The Western India Automobile Association is the largest of four automotive clubs
  • Other distribution channels
    • Direct distribution and other online brands
      • Beyond the traditional automotive clubs, only MyTVS sells directly to the public
    • Payment cards and bank accounts
      • ICICI Bank packages road assistance automatically with some of its banking products
    • Online aggregators and brokers
    • Other types of distributor
  • Market size and forecast
    • In real terms, the value of the market could grow at 11% annually between 2014 and 2018
    • Well over 80% of the total market value is accounted for by two distribution channels
  • Leading competitors
    • MyTVS is likely to claim the highest share of the market ahead of a variety of competitors from different sectors

8.0 JAPAN

  • Introduction
  • Distribution through key partner organisations
    • Summary of organisations researched
    • Provision rates
      • The vast majority of motor insurance brands act as distributors of road assistance as do most car manufacturers, albeit usually on an additional-fee basis
    • Operating models
      • The majority of distributors in Japan organise their schemes on a purely internal basis which means that less than a fifth of all arrangements involve one or more external assistance firms
    • Partnerships with car manufacturer brands
      • The majority of car manufacturer brands operate their own road assistance schemes albeit several have one or more direct or indirect partnerships for this product
      • Toyota has arrangements with multiple motor insurance providers for the provision of road assistance
      • Both JAF and JRS are also present in this part of the market
    • Partnerships with motor insurance brands
      • Captive provider Anshin Dial holds the greatest number of partnerships in this area
      • Other firms working with motor insurance brands include Prestige International and Times Rescue
      • At least eight motor insurance brands organise road assistance on a purely internal basis
    • Partnerships with independent warranty providers
      • Several warranty companies provide road assistance, either internally or via an external partner
    • Partnerships with automotive clubs
      • JAF has a customer base that is more than four times the size of that of JRS
  • Other distribution channels
    • Direct distribution and other online brands
      • Beyond the automotive clubs, certain other brands also sell directly to the public
    • Payment cards and bank accounts
      • A significant minority of credit card products feature road assistance, which is often included by default
    • Online aggregators and brokers
      • Japanese aggregators do not compare road assistance as a distinct product
    • Other types of distributor
  • Market size and forecast
    • This market is expected to grow at more than 3% per year in nominal terms between 2014 and 2018
    • Direct sales by automotive clubs and assistance firms account for the bulk of the total market value and bundled cover with banking products is also quite significant
  • Leading competitors
    • JAF leads this sector and its road assistance revenues are rising in spite of the maturity of the market
    • Other prominent providers include Anshin Dial, JAWS and JRS

9.0 MEXICO

  • Introduction
  • Distribution through key partner organisations
    • Summary of organisations researched
    • Provision rates
      • Road assistance is available through all distributors researched
    • Operating models with most making use of a single, external partner for this purpose
    • Partnerships with car manufacturer brands
      • Iké Asistencia holds the highest number of partnerships with manufacturer brands in Mexico in a highly concentrated market featuring only two other competitors
    • Partnerships with motor insurance brands
      • Beneficia claims nearly a quarter of partnerships with motor insurance brands
      • Other players in this area include AMA, ANA, AXA Assistance, MAPFRE Asistencia and Multiasistencia
    • Partnerships with independent warranty providers
      • Independent warranty providers also act as intermediaries of road assistance in Mexico
    • Partnerships with automotive clubs
      • Mexico's two automotive clubs both offer internally-managed road assistance to their members
  • Other distribution channels
    • Direct distribution and other online brands
      • Beyond the traditional automotive clubs, no road assistance provider sells directly to the public
    • Payment cards and bank accounts
      • Road assistance is frequently offered with credit cards either automatically or for an additional fee
    • Online aggregators and brokers
      • Road assistance is rarely available as a stand-alone product from aggregators or brokers
    • Other types of distributor
      • Alternative distributors of road assistance in Mexico include mobile network operators and retailers with both AXA Assistance and Club de Asistencia active in the latter segment
  • Market size and forecast
    • In real terms, the value of the market could grow at 8.0% per annum between 2014 and 2018
    • Almost a half of the total market value is accounted for by a single distribution channel and over 20% by another
  • Leading competitors
    • Iké Asistencia is likely to be the market leader by revenues by a fairly comfortable margin although both AMA and ANA have been active in the market for far longer
    • Spanish bank BBVA is the owner of one competitor in the Mexican road assistance market

10.0 SOUTH AFRICA

  • Introduction
  • Distribution through key partner organisations
    • Summary of organisations researched
    • Provision rates
      • Road assistance is seemingly available from all car manufacturer and motor insurance brands
    • Operating models
      • A majority of distributors make use of external road assistance providers although more than a quarter of all schemes are run on a purely internal basis
    • Partnerships with car manufacturer brands
      • The AA holds nearly half of all distribution partnerships with car manufacturer brands with Tracker also having several distribution partners in this segment of the market
      • Other external providers active here include Europ Assistance and First Road Emergency
      • 18 car manufacturer brands operate road assistance schemes internally
    • Partnerships with motor insurance brands
      • Europ Assistance distributes road assistance via a number of significant motor insurers as does the AA
      • Other providers in this segment include Allianz, AutAssist, Club McCarthy and Izinga Access
    • Partnerships with independent warranty providers
      • The AA is also strong as a road assistance supplier to independent warranty providers
    • Partnerships with automotive clubs
      • The AA has amassed around 2.2 million corporate and personal members
      • A few specialist clubs provide road assistance only as part of regular motor insurance policies
  • Other distribution channels
    • Direct distribution and other online brands
      • In addition to the AA, a number of South African assistance providers sell direct to the public including vehicle tracking companies Matrix and Tracker
    • Payment cards and bank accounts
      • Only a small proportion of banking products feature optional road assistance
    • Online aggregators and brokers
      • South African aggregators do not compare road assistance as a distinct product
    • Other types of distributor
      • Vodacom offers road assistance to its customers as part of a combined assistance package
  • Market size and forecast
    • The rising popularity of vehicle trackers continues to benefit South Africa's road assistance market
    • Three segments make up the bulk of the market between them, led by the motor insurance channel
  • Leading competitors
    • The AA leads the South African market through direct sales and partnerships and there is then a long tail of other smaller competitors of various types

11.0 SOUTH KOREA

  • Introduction
  • Distribution through key partner organisations
    • Summary of organisations researched
    • Provision rates
      • All motor insurers in South Korea offer road assistance to their customers and the cost of this optional upgrade is typically linked to the price of the underlying policy
    • Operating models
      • Many road assistance distributors organise their schemes on a purely internal basis and only a quarter of all arrangements involve one or more external assistance firms
    • Partnerships with car manufacturer brands
      • Most of the large car manufacturer brands operate their own road assistance schemes although GM's high-selling Chevrolet brand has two indirect partnerships for this product
    • Partnerships with motor insurance brands
      • Master and SK Speed Mate each hold a number of partnerships in this area but several large motor insurance brands organise road assistance themselves
    • Partnerships with independent warranty providers
    • Partnerships with automotive clubs
      • South Korea is unusual in not having a national automotive club that offers road assistance
  • Other distribution channels
    • Direct distribution and other online brands
      • South Korean drivers can subscribe to SK Speed Mate's 'Happy Auto' product directly
    • Payment cards and bank accounts
      • Banking products are not used as a conduit for providing road assistance
  • Online aggregators and brokers and nor are aggregators (apart from indirect provision via motor insurance)
    • Other types of distributor
  • Market size and forecast
    • South Korea's market is expected to grow well due to a sizable increase in its passenger car parc
    • The vast majority of road assistance revenues are generated via motor insurance policies
  • Leading competitors
    • The 'big four' non-life insurers jointly account for between 62% and 70% of road assistance revenues leaving SK Speed Mate and Master as the leading providers not owned by insurers

12.0 USA

  • Introduction
  • Distribution through key partner organisations
    • Summary of organisations researched
      • Most AAA motor clubs operate full-service insurance agencies
    • Provision rates
      • Road assistance is available from most car manufacturer and motor insurance brands
    • Operating models
      • Use of a single external road assistance provider constitutes the most regular operating model
      • Several large insurance groups have established captive assistance firms in this area
    • Partnerships with car manufacturer brands
      • Comparatively few providers hold mandates in this quite concentrated market with Cross Country Motor Club (Agero) the leader in terms of number of partnerships followed by three assistance brands backed by Allstate Roadside Services
    • Partnerships with motor insurance brands
      • Most motor insurance brands provide road assistance arranged with an external partner with a supply structure that fragments rapidly in the wake of category leader Cross Country Motor Club
      • Some motor insurance brands organise towing and labour cover themselves on an internal basis
    • Partnerships with independent warranty providers
      • Road America and Nation Safe Drivers claim the most partnerships with independent warranty providers in a field populated by nine assistance firms that hold mandates with such providers
    • Partnerships with automotive clubs
      • Driven Solutions distributes road assistance cover through several captive automotive clubs as does Fortegra (which has been acquired by Tiptree Financial)
      • Most automotive clubs organise and administer their assistance services on an internal basis
  • Other distribution channels
    • Direct distribution and other online brands
      • Only one assistance provider has developed a purely direct-to-consumer proposition although Auto Advantage has set up AutoRoadService.com as an online brand
    • Payment cards and bank accounts
      • Three providers have secured particularly significant partnerships with major payment card issuers and Fortegra's Auto Knight Motor Club is used by an organisation serving credit union members
    • Online aggregators and brokers
    • Other types of distributor
      • Road assistance is also available in the US from mobile network operators and through various GPS systems such as OnStar FMV
      • A number of substantial trade unions market road assistance services to their members as do various membership clubs serving senior citizens
      • A number of car servicing companies foster customer loyalty through road assistance schemes
  • Market size and forecast
    • In spite of its maturity, Finaccord expects that the market value will grow in real terms
    • A burgeoning connected car market has the potential to disrupt traditional distribution models although direct sales will continue to account for the majority of this market
  • Leading competitors
    • AAA-affiliated automotive clubs account for over half of the total market
    • Agero and Allstate Roadside Services are the leading for-profit providers of road assistance
    • Motor Club of America, the largest single motor club by number of members, makes its way into the top ten
    • Driven Solutions was acquired by Innovation Group in September 2014

LIST OF GRAPHICS / TABLES

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0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • Number of distributors of road assistance covered by the research, segmented by country and by type of organisation

2.0 MAJOR MARKET OVERVIEW

  • Provision rates for road assistance, segmented by country, 2014: car manufacturer brands
  • Provision rates for road assistance, segmented by country, 2014: motor insurance brands
  • Provision rates for road assistance, segmented by country, 2014: independent warranty providers
  • Provision rates for road assistance, segmented by country, 2014: automotive clubs
  • Operating models used by key partner organisations for road assistance, segmented by country, 2014 23
  • Operating models used by key partner organisations for road assistance, segmented by country, 2014 (table)
  • Market concentration of partners used by key partner organisations for road assistance, segmented by country, 2014
  • Market concentration of partners used by key partner organisations for road assistance, segmented by country, 2014 (table)
  • Leading providers used by key partner organisations for road assistance, 2014
  • Partnerships and estimated market shares by revenue of assistance providers active internationally, 2014
  • Provision rates for road assistance linked to credit cards, segmented by country, 2013
  • Estimated size of the private passenger car parc, segmented by country, 2014
  • Estimated number of road assistance policies in force, segmented by distribution channel and by country, 2014
  • Estimated number of road assistance policies in force, segmented by distribution channel and by country, 2014 (table)
  • Estimated gross written premiums and other revenues from road assistance, segmented by country, 2014
  • Estimated gross written premiums and other revenues from road assistance, segmented by distribution channel and by country, 2014
  • Estimated gross written premiums and other revenues from road assistance, segmented by distribution channel and by country, 2014 (table)
  • Penetration rates for road assistance policies as a proportion of the private passenger car parc, segmented by country, 2014
  • Average revenues for road assistance policies per private passenger car, segmented by country, 2014 40
  • Forecast compound annual growth in the private passenger car parc, segmented by country, 2014 to 2018
  • Forecast size of the private passenger car parc, segmented by country, 2018 (table)
  • Forecast compound annual growth in gross written premiums and other revenues from road assistance, segmented by country, 2014 to 2018 (table)
  • Forecast compound annual growth in gross written premiums and other revenues from road assistance, segmented by country, 2014 to 2018

3.0 AUSTRALIA

  • Summary of potential distributor organisations researched in Australia, segmented by type, 2014
  • Provision rates for road assistance in Australia, segmented by type of organisation, 2014
  • Operating models used for road assistance in Australia, segmented by type of organisation, 2014
  • Operating models used for road assistance in Australia, segmented by type of organisation, 2014 (table)
  • Competitor share of partnerships for road assistance in Australia, 2014: car manufacturer brands
  • Competitor share of partnerships for road assistance in Australia, 2014: motor insurance brands
  • Competitor share of partnerships for road assistance in Australia, 2014: independent warranty providers
  • Estimated gross written premiums and other revenues from road assistance in Australia, 2014, plus forecast for 2018
  • Estimated gross written premiums and other revenues from road assistance in Australia, segmented by distribution channel, 2014
  • Estimated number of policies and gross written premiums and other revenues from road assistance in Australia, segmented by distribution channel, 2014, plus forecast for 2018 (table)
  • Individual competitors' estimated market shares of gross written premiums and other revenues for road assistance in Australia, 2014

4.0 BRAZIL

  • Summary of potential distributor organisations researched in Brazil, segmented by type, 2014
  • Provision rates for road assistance in Brazil, segmented by type of organisation, 2014
  • Operating models used for road assistance in Brazil, segmented by type of organisation, 2014
  • Operating models used for road assistance in Brazil, segmented by type of organisation, 2014 (table)
  • Competitor share of partnerships for road assistance in Brazil, 2014: car manufacturer brands
  • Competitor share of partnerships for road assistance in Brazil, 2014: motor insurance brands
  • Competitor share of partnerships for road assistance in Brazil, 2014: independent warranty providers
  • Estimated gross written premiums and other revenues from road assistance in Brazil, 2014, plus forecast for 2018
  • Estimated gross written premiums and other revenues from road assistance in Brazil, segmented by distribution channel, 2014
  • Estimated number of policies and gross written premiums and other revenues from road assistance in Brazil, segmented by distribution channel, 2014, plus forecast for 2018 (table)
  • Individual competitors' estimated market shares of gross written premiums and other revenues for road assistance in Brazil, 2014

5.0 CANADA

  • Summary of potential distributor organisations researched in Canada, segmented by type, 2014
  • Provision rates for road assistance in Canada, segmented by type of organisation, 2014
  • Operating models used for road assistance in Canada, segmented by type of organisation, 2014
  • Operating models used for road assistance in Canada, segmented by type of organisation, 2014 (table) 82
  • Competitor share of partnerships for road assistance in Canada, 2014: car manufacturer brands
  • Competitor share of partnerships for road assistance in Canada, 2014: motor insurance brands
  • Competitor share of partnerships for road assistance in Canada, 2014: independent warranty providers 85
  • Estimated gross written premiums and other revenues from road assistance in Canada, 2014, plus forecast for 2018
  • Estimated gross written premiums and other revenues from road assistance in Canada, segmented by distribution channel, 2014
  • Estimated number of policies and gross written premiums and other revenues from road assistance in Canada, segmented by distribution channel, 2014, plus forecast for 2018 (table)
  • Individual competitors' estimated market shares of gross written premiums and other revenues for road assistance in Canada, 2014

6.0 CHINA

  • Summary of potential distributor organisations researched in China, segmented by type, 2014
  • Provision rates for road assistance in China, segmented by type of organisation, 2014
  • Operating models used for road assistance in China, segmented by type of organisation, 2014
  • Operating models used for road assistance in China, segmented by type of organisation, 2014 (table)
  • Competitor share of partnerships for road assistance in China, 2014: car manufacturer brands
  • Competitor share of partnerships for road assistance in China, 2014: motor insurance brands
  • Estimated gross written premiums and other revenues from road assistance in China, 2014, plus forecast for 2018
  • Estimated gross written premiums and other revenues from road assistance in China, segmented by distribution channel, 2014
  • Estimated number of policies and gross written premiums and other revenues from road assistance in China, segmented by distribution channel, 2014, plus forecast for 2018 (table)
  • Individual competitors' estimated market shares of gross written premiums and other revenues for road assistance in China, 2014

7.0 INDIA

  • Summary of potential distributor organisations researched in India, segmented by type, 2014
  • Provision rates for road assistance in India, segmented by type of organisation, 2014
  • Operating models used for road assistance in India, segmented by type of organisation, 2014
  • Operating models used for road assistance in India, segmented by type of organisation, 2014 (table)
  • Competitor share of partnerships for road assistance in India, 2014: car manufacturer brands
  • Competitor share of partnerships for road assistance in India, 2014: motor insurance brands
  • Estimated gross written premiums and other revenues from road assistance in India, 2014, plus forecast for 2018
  • Estimated gross written premiums and other revenues from road assistance in India, segmented by distribution channel, 2014
  • Estimated number of policies and gross written premiums and other revenues from road assistance in India, segmented by distribution channel, 2014, plus forecast for 2018 (table)
  • Individual competitors' estimated market shares of gross written premiums and other revenues for road assistance in India, 2014

8.0 JAPAN

  • Summary of potential distributor organisations researched in Japan, segmented by type, 2014
  • Provision rates for road assistance in Japan, segmented by type of organisation, 2014
  • Operating models used for road assistance in Japan, segmented by type of organisation, 2014
  • Operating models used for road assistance in Japan, segmented by type of organisation, 2014 (table) 125
  • Competitor share of partnerships for road assistance in Japan, 2014: car manufacturer brands
  • Competitor share of partnerships for road assistance in Japan, 2014: motor insurance brands
  • Estimated gross written premiums and other revenues from road assistance in Japan, 2014, plus forecast for 2018
  • Estimated gross written premiums and other revenues from road assistance in Japan, segmented by distribution channel, 2014
  • Estimated number of policies and gross written premiums and other revenues from road assistance in Japan, segmented by distribution channel, 2014, plus forecast for 2018 (table)
  • Individual competitors' estimated market shares of gross written premiums and other revenues for road assistance in Japan, 2014

9.0 MEXICO

  • Summary of potential distributor organisations researched in Mexico, segmented by type, 2014
  • Provision rates for road assistance in Mexico, segmented by type of organisation, 2014
  • Operating models used for road assistance in Mexico, segmented by type of organisation, 2014
  • Operating models used for road assistance in Mexico, segmented by type of organisation, 2014 (table)
  • Competitor share of partnerships for road assistance in Mexico, 2014: car manufacturer brands
  • Competitor share of partnerships for road assistance in Mexico, 2014: motor insurance brands
  • Competitor share of partnerships for road assistance in Mexico, 2014: independent warranty providers143
  • Estimated gross written premiums and other revenues from road assistance in Mexico, 2014, plus forecast for 2018
  • Estimated gross written premiums and other revenues from road assistance in Mexico, segmented by distribution channel, 2014
  • Estimated number of policies and gross written premiums and other revenues from road assistance in Mexico, segmented by distribution channel, 2014, plus forecast for 2018 (table)
  • Individual competitors' estimated market shares of gross written premiums and other revenues for road assistance in Mexico, 2014

10.0 SOUTH AFRICA

  • Summary of potential distributor organisations researched in South Africa, segmented by type, 2014
  • Provision rates for road assistance in South Africa, segmented by type of organisation, 2014
  • Operating models used for road assistance in South Africa, segmented by type of organisation, 2014
  • Operating models used for road assistance in South Africa, segmented by type of organisation, 2014 (table)
  • Competitor share of partnerships for road assistance in South Africa, 2014: car manufacturer brands
  • Competitor share of partnerships for road assistance in South Africa, 2014: motor insurance brands
  • Estimated gross written premiums and other revenues from road assistance in South Africa, 2014, plus forecast for 2018
  • Estimated gross written premiums and other revenues from road assistance in South Africa, segmented by distribution channel, 2014
  • Estimated number of policies and gross written premiums and other revenues from road assistance in South Africa, segmented by distribution channel, 2014, plus forecast for 2018 (table)
  • Individual competitors' estimated market shares of gross written premiums and other revenues for road assistance in South Africa, 2014

11.0 SOUTH KOREA

  • Summary of potential distributor organisations researched in South Korea, segmented by type, 2014
  • Provision rates for road assistance in South Korea, segmented by type of organisation, 2014
  • Operating models used for road assistance in South Korea, segmented by type of organisation, 2014 169
  • Operating models used for road assistance in South Korea, segmented by type of organisation, 2014 (table)
  • Competitor share of partnerships for road assistance in South Korea, 2014: car manufacturer brands
  • Competitor share of partnerships for road assistance in South Korea, 2014: motor insurance brands
  • Estimated gross written premiums and other revenues from road assistance in South Korea, 2014, plus forecast for 2018
  • Estimated gross written premiums and other revenues from road assistance in South Korea, segmented by distribution channel, 2014
  • Estimated number of policies and gross written premiums and other revenues from road assistance in South Korea, segmented by distribution channel, 2014, plus forecast for 2018 (table)
  • Individual competitors' estimated market shares of gross written premiums and other revenues for road assistance in South Korea, 2014

12.0 USA

  • Summary of potential distributor organisations researched in the US, segmented by type, 2014
  • Provision rates for road assistance in the US, segmented by type of organisation, 2014
  • Operating models used for road assistance in the US, segmented by type of organisation, 2014
  • Operating models used for road assistance in the US, segmented by type of organisation, 2014 (table)
  • Competitor share of partnerships for road assistance in the US, 2014: car manufacturer brands
  • Competitor share of partnerships for road assistance in the US, 2014: motor insurance brands
  • Competitor share of partnerships for road assistance in the US, 2014: independent warranty providers 189
  • Competitor share of partnerships for road assistance in the US, 2014: automotive clubs
  • Estimated gross written premiums and other revenues from road assistance in the US, 2014, plus forecast for 2018
  • Estimated gross written premiums and other revenues from road assistance in the US, segmented by distribution channel, 2014
  • Estimated number of policies and gross written premiums and other revenues from road assistance in the US, segmented by distribution channel, 2014, plus forecast for 2018 (table)
  • Individual competitors' estimated market shares of gross written premiums and other revenues for road assistance in the US, 2014
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