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市場調查報告書

寵物產業的標準:英國寵物保險的消費者方法

Pet Metrics: Consumer Approaches to Pet Insurance in the UK

出版商 Finaccord Ltd. 商品編碼 315513
出版日期 內容資訊 英文 25 Pages
商品交期: 最快1-2個工作天內
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寵物產業的標準:英國寵物保險的消費者方法 Pet Metrics: Consumer Approaches to Pet Insurance in the UK
出版日期: 2014年07月01日 內容資訊: 英文 25 Pages
簡介

本報告提供英國的寵物擁有者對寵物保險的態度相關分析,購買寵物保險的寵物擁有者的比例,購買的保險單種類,保險涵蓋的風險,利用的獨立型寵物保險的流通管道與介面,及保險金申請的頻率等,有益的資料合計。

摘要整理

第1章 簡介

第2章 調查分析

  • 簡介
  • 擁有寵物理由
  • 擁有1隻以上寵物的受訪者比例
  • 區分:各年齡層
  • 區分:各年度家庭所得帶
  • 加入寵物保險
  • 加入寵物保險的寵物擁有者的比例
  • 區分:各年齡層
  • 區分:各年度家庭所得帶
  • 最常加入寵物保險的消費者類型
  • 寵物保險的特徵
  • 寵物保險單的類型
  • 成為寵物保險對象的風險
  • 寵物保險的流通
  • 獨立型寵物保險所採用的流通管道
  • 獨立型寵物保險所採用的流通介面
  • 流通管道、獨立型保險契約所採用的介面的組合分類
  • 獨立型寵物保險的獲得時期
  • 寵物保險金申請
  • 寵物保險金申請的頻率、結果
  • 寵物保險金申請主要理由

第3章 附錄

圖表清單

目錄

Finaccord's report titled ‘Pet Metrics: Consumer Approaches to Pet Insurance in the UK’ offers detailed and up-to-date insights into the behaviour of pet owners in the context of pet insurance in the UK. Based on a primary survey of over 1,000 consumers in the UK carried out in the second quarter of 2014, the research provides valuable data describing the extent to which owners of cats, dogs and other animals take out insurance for their pets.

In addition to calculating the percentage of UK pet owners that buys pet insurance, the investigation also analyses the types of policy that they buy (i.e. stand-alone policies or cover packaged within household insurance or personal liability insurance), whether they hold cover for liabilities associated with pet ownership only or also for other risks (most notably veterinary expenses), which distribution channel and interface they use to take out stand-alone pet insurance and whether they buy cover within a week or a month of acquiring their pet or at a later stage.

Finally, the report measures the degree to which insured pet owners have used their cover to file a claim in the 12 months leading up to the survey and, if so, the reason for making the claim and whether the claim was accepted or not.

Indeed, key features of this report include:

  • analyses showing the percentage of cat owners, dog owners and owners of different types of pet that acquire pet insurance in the UK and the potential for this proportion to grow further;
  • data describing the percentage of pet owners covered for expenses associated with veterinary treatment (in the event or accident or illness) and other broader pet-related risks in addition to pet liability;
  • statistics illustrating the extent to which alternative distribution channels, such as aggregators, banks, cashback websites, charities, supermarkets / other retailers and vets are eroding the share of conventional insurance distributors, including direct sales by pet insurance underwriters;
  • information depicting whether pet owners prefer to buy pet insurance online, by phone or by post, as opposed to in person on a face-to-face basis, and how these distribution interfaces cross-tabulate with the aforementioned distribution channels;
  • insights into claims frequency and claims acceptance rates for pet insurance in the UK.

Table of Contents

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • What is this report about
  • Rationale
  • Global consumer research

2.0 SURVEY ANALYSIS

  • Introduction
  • Underlying pet ownership
  • Proportion of respondents who own one or more types of pet
  • Segmentation by age group
  • Segmentation by annual household income band
  • Uptake of pet insurance
  • Proportion of pet owners who have pet insurance
  • Segmentation by age group
  • Segmentation by annual household income band
  • Types of consumers most likely to have pet insurance
  • Characteristics of pet insurance
  • Types of pet insurance policy
  • Risks covered by pet insurance
  • Distribution of pet insurance
  • Distribution channels used for stand-alone pet insurance
  • Distribution interfaces used for stand-alone pet insurance
  • Cross-tabulation of distribution channels and interfaces used for stand-alone policies
  • Time of acquisition of stand-alone pet insurance
  • Pet insurance claims
  • Frequency and outcome of pet insurance claims
  • Main reasons for pet insurance claims

3.0 APPENDIX

  • Research sample statistics
  • Research structure

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

2.0 SURVEY ANALYSIS

  • % of respondents in the UK who own one or more types of pet, 2014
  • % of respondents in the UK who own each particular type of pet, 2014
  • % of respondents in the UK who own each particular type of pet, segmented by age, 2014
  • % of respondents in the UK who own each particular type of pet, segmented by annual household income, 2014
  • % of pet owners in the UK who have pet insurance, segmented by type of pet, 2014
  • % of pet owners in the UK who have any type of pet insurance, segmented by type of pet and by age, 2014
  • % of pet owners in the UK who have any type of pet insurance, segmented by type of pet and by annual household income, 2014
  • % of respondents in the UK who have any type of pet insurance, segmented by age and by annual household income, 2014
  • % of respondents in the UK who have any type of pet insurance, segmented by age and by annual household income, 2014 (table)
  • Types of pet insurance policy held in the UK, 2014
  • Risks covered by pet insurance in the UK, 2014
  • Distribution channels used for stand-alone pet insurance in the UK, 2014
  • Distribution interfaces used for stand-alone pet insurance in the UK, 2014
  • Online sales of stand-alone pet insurance in the UK, segmented by type of device used, 2014
  • Cross-tabulation of distribution channels and interfaces used for stand-alone pet insurance in the UK, 2014
  • Time of acquiring stand-alone pet insurance in the UK relative to time of acquiring pet, 2014
  • Frequency and outcome of pet insurance claims in the UK, 2014
  • Main reasons for pet insurance claims in the UK, 2014

3.0 APPENDIX

  • UK survey sample, segmented by geographical region
  • UK survey sample, segmented by age group and by annual household income band
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