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市場調查報告書

美國的行動/非行動家電產品的延長保固與保險市場

Extended Warranties and Insurance for Mobile and Non-Mobile Consumer Products in the USA

出版商 Finaccord Ltd. 商品編碼 264162
出版日期 內容資訊 英文 81 pages
商品交期: 最快1-2個工作天內
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美國的行動/非行動家電產品的延長保固與保險市場 Extended Warranties and Insurance for Mobile and Non-Mobile Consumer Products in the USA
出版日期: 2015年11月01日 內容資訊: 英文 81 pages
簡介

本報告提供美國的行動非行動家電產品的延長保固與保險市場相關分析,5個產品類型的市場最新趨勢和基本結構,今後5年的市場趨勢預測等調查評估現在做。

摘要整理

第1章 簡介

第2章 白色家電

  • 簡介
  • 潛在的市場規模(以數量、金額為準)
  • 製造商保障期間的長度與消費者保護法
  • 製造商的延長保固、延長保險方案
  • 零售業者的延長保固、延長保險方案
  • 廠商及零售業者方案的複合分析
  • 各方案的風險保障範圍
  • 獨立型保險業者的通路
  • 延長保固與保險的市場規模
  • 市場預測(今後5年份)

第3章 黑色家電(影音設備等)

  • 簡介
  • 潛在的市場規模(以數量、金額為準)
  • 製造商保障期間的長度與消費者保護法
  • 製造商的延長保固、延長保險方案
  • 零售業者的延長保固、延長保險方案
  • 廠商及零售業者方案的複合分析
  • 各方案的風險保障範圍
  • 獨立型保險業者的通路
  • 延長保固與保險的市場規模
  • 市場預測(今後5年份)

第4章 灰色家電(電腦、週邊設備等)

  • 簡介
  • 潛在的市場規模(以數量、金額為準)
  • 製造商保障期間的長度與消費者保護法
  • 製造商的延長保固、延長保險方案
  • 零售業者的延長保固、延長保險方案
  • 廠商及零售業者方案的複合分析
  • 各方案的風險保障範圍
  • 獨立型保險業者的通路
  • 延長保固與保險的市場規模
  • 市場預測(今後5年份)

第5章 行動小工具(行動家電:隨身聽等)

  • 簡介
  • 潛在的市場規模(以數量、金額為準)
  • 製造商保障期間的長度與消費者保護法
  • 製造商的延長保固、延長保險方案
  • 零售業者的延長保固、延長保險方案
  • 廠商及零售業者方案的複合分析
  • 各方案的風險保障範圍
  • 獨立型保險業者的通路
  • 延長保固與保險的市場規模
  • 市場預測(今後5年份)

第6章 行動電話

  • 簡介
  • 潛在的市場規模(以數量、金額為準)
  • 製造商保障期間的長度與消費者保護法
  • 製造商的延長保固、延長保險方案
  • 零售業者的延長保固、延長保險方案
  • 廠商及零售業者方案的複合分析
  • 各方案的風險保障範圍
  • 獨立型保險業者的通路
  • 延長保固與保險的市場規模
  • 市場預測(今後5年份)

圖表一覽

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目錄

‘Extended Warranties and Insurance for Mobile and Non-Mobile Consumer Products in the USA’ is about the market for extended warranties and insurance sold in conjunction with white goods, brown goods, grey goods, mobile gadgets and mobile phones (i.e. cellphones) in the US.

The study draws on extensive primary and secondary research covering 233 organisations involved in the production and distribution of mobile and non-mobile consumer products including manufacturers, mainstream mobile network operators, mobile virtual network operators (MVNOs), specialised retailers of consumer electronics, supermarkets and other types of retailer (namely, department stores, DIY / furniture / home outlets, speciality retailers and variety retailers). Hence, it provides a comprehensive overview of this activity across the US, which is the world's largest market for extended warranties and related insurance.

Key features of this publication include:

  • quantification of the market value for extended warranties and insurance linked to mobile and non-mobile consumer products: how much is the market likely to have been worth in the US in 2015, how did it split between white goods, brown goods, grey goods, mobile gadgets and mobile phones, and to what extent did each of these segments grow or decline in value since 2011?
  • analysis of extended warranty underwriters and brokers that have established scheme relationships with manufacturers and retailers of white goods, brown goods, grey goods, mobile gadgets and mobile phones, including their unweighted and weighted share of partnerships;
  • consideration of the potential for cross-selling stand-alone extended warranty and insurance policies through independent channels that are separate from either manufacturers or retailers: to what extent has this form of distribution developed in the US and who are the main competitors in this respect?
  • forecasts for the value of the market for extended warranties and insurance linked to mobile and non-mobile consumer products up to 2019: assuming no significant changes in the number of manufacturer and retailer schemes, what factors will cause this sector to grow or decline in the next few years?

Table of Contents

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • What is this report about?
  • Rationale
    • A number of factors are causing dynamics to change in the extended warranty and insurance sector....
    • .... including shifts in consumer behaviour....
    • .... especially in relation to their use of distribution channels
  • Methodology
    • Manufacturer and retailer survey
      • The survey's scope covers well over 200 manufacturers and retailers of the consumer products in scope
    • Market data
    • Distribution channels for retailers
  • Definitions
    • Extended warranties and insurance
      • Extended warranties and insurance linked to consumer products come in a variety of formats....
      • ....and are frequently marketed to consumers under alternative titles
    • Premiums and other revenues
    • Operating models
    • Weighted shares
  • PartnerBASE and market data annexe
  • Finaccord

2.0 WHITE GOODS

  • Introduction
  • Underlying market value and volume
    • Around 174.5 million items classifiable as white goods were sold in 2015
  • Manufacturers' original warranty length and consumer law
    • Most manufacturers offer only one-year original warranties for white goods....
  • Manufacturer schemes for extended warranties and insurance
    • .... and a half of them have set up extended warranty programs....
    • .... most of which are run in conjunction with external partners....
    • ....with Assurant especially prominent in the weighted analysis of partnerships
  • Retailer schemes for extended warranties and insurance
    • The vast majority of retailers of white goods operate an associated extended warranty scheme....
    • ... with AmTrust's Warrantech claiming the highest number of retailer partnerships....
    • .... followed by New Leaf Service....
    • ... albeit Asurion and SquareTrade are ranked most highly in the weighted analysis
  • Combined analysis for manufacturer and retailer schemes
    • Across all schemes, Assurant is likely to be the market leader for extended warranties for white goods
  • Risk coverage of all schemes for extended warranties and insurance
    • Few extended warranty schemes for white goods incorporate cover for accidental damage
  • Independent distribution channels
    • Independent options include Assurant's ProtectYourBubble brand plus Securranty and Upsie
    • Home warranties are important in the context of the US market for extended warranties for white goods
    • ‘Fixed by Assurant' has been introduced as a way of repairing out-of-warranty appliances
  • Market value for extended warranties and insurance
  • Market forecasts to 2019
    • The white goods market is forecast to experience stronger growth through to 2019....
    • ...which will help boost the market for related extended warranties

3.0 BROWN GOODS

  • Introduction
  • Underlying market value and volume
    • Both the value and volume of sales of brown goods increased between 2011 and 2015
  • Manufacturers' original warranty length and consumer law
    • A few manufacturers of brown goods offer original warranties of more than one year....
  • Manufacturer schemes for extended warranties and insurance
    • .... but extended warranties are only on offer from around one third of them....
    • ...with AIG's Service Net and The Warranty Group the only external providers in the category
  • Retailer schemes for extended warranties and insurance
    • Over three quarters of retailers selling brown goods promote related extended warranties...
    • ....with an even wider range of providers identified for brown goods than for white goods
    • Asurion and SquareTrade seem likely to claim the most significant partnerships
  • Combined analysis for manufacturer and retailer schemes
    • In the combined analysis, three external providers are shown to account for over 50% of the market
  • Risk coverage of all schemes for extended warranties and insurance
    • Over 20% of extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
    • Independent providers for cover linked to brown goods are the same as those for white goods cover
  • Market value for extended warranties and insurance
  • Market forecasts to 2019
    • By 2019, around 134 million items classifiable as brown goods will be sold in the US....
    • .... which will help to support continuing growth in the associated extended warranty market

4.0 GREY GOODS

  • Introduction
  • Underlying market value and volume
    • The value of the grey goods market slipped back between 2011 and 2015
  • Manufacturers' original warranty length and consumer law
    • A quarter of grey goods manufacturers offer original warranties lasting three years
  • Manufacturer schemes for extended warranties and insurance
    • Most manufacturers offering extended warranties do so through internally-managed schemes....
    • .... albeit AmTrust and The Warranty Group are both active as external providers
  • Retailer schemes for extended warranties and insurance
    • The supply structure for retailers' extended warranties for grey goods is similar to that for brown goods
    • SquareTrade and Asurion rank first and second, respectively, in both unweighted and weighted terms
    • Best Buy has introduced a policy incorporating cover for accidental damage for the first time
  • Combined analysis for manufacturer and retailer schemes
    • Multiple internally-managed programs produce a fragmented overall market
  • Risk coverage of all schemes for extended warranties and insurance
    • 21 out of 55 extended warranty programs for grey goods include cover for accidental damage
  • Independent distribution channels
    • Worth Ave. Group offers an additional independent buying option for device owners
  • Market value for extended warranties and insurance
  • Market forecasts to 2019
    • The value of the market for grey goods is forecast to continue declining between 2015 and 2019...
    • ....which is likely to translate into a further contraction of the associated extended warranty market

5.0 MOBILE GADGETS

  • Introduction
  • Underlying market value and volume
    • The value of the US mobile gadget market almost doubled between 2011 and 2015
  • Manufacturers' original warranty length and consumer law
    • Only a handful of mobile gadget manufacturers offer a guarantee of more than one year
  • Manufacturer schemes for extended warranties and insurance
    • Almost a quarter of manufacturer schemes involve external underwriters....
    • .... leaving 20 manufacturers reportedly managing their arrangements on a purely internal basis
    • The Warranty Group benefits from its relationships in this sphere with Motorola, Nook and VIZIO
  • Retailer schemes for extended warranties and insurance
    • Retailer extended warranty or insurance programs are more likely to be run through external partners....
    • .... among which Asurion and SquareTrade claim the most relationships
    • .... although AIG, AmTrust and Assurant are also significant competitors in this market....
    • .... and TPG Capital has become a player through its acquisition of The Warranty Group
    • Several other smaller competitors are also visible....
    • .... in addition to a clutch of retailers with internally-managed schemes
  • Combined analysis for manufacturer and retailer schemes
    • The top five providers in the combined analysis are all external insurance underwriters
  • Risk coverage of all schemes for extended warranties and insurance
    • A majority of mobile gadget schemes offer cover for insurable risks, most commonly accidental damage
  • Independent distribution channels
    • Multiple third-party protection schemes are found for mobile gadgets in the US....
    • ... and the concept of personal possessions insurance is also present
  • Market value for extended warranties and insurance
  • Market forecasts to 2019
    • Both the value and volume of the mobile gadget market will carry on expanding through to 2019...
    • ....although growth in the related insurance and extended warranty market is likely to be more modest

6.0 MOBILE PHONES

  • Introduction
  • Underlying market volumes
    • Mobile subscriptions per capita are likely to have reached 1.08 by the end of 2015
    • ... with close to 250 million individuals owning at least one cellphone
  • Manufacturers' original warranty length and consumer law
    • Only one mobile phone manufacturer offers an original warranty of longer than one year....
  • Manufacturer schemes for extended warranties and insurance
    • .... although eight out of 17 investigated offer some type of insurance or extended warranty cover....
    • ...with three external partners active in this field
    • AmTrust and Apple hold the highest weighted share of partnerships
    • The Warranty Group secured a new relationship with Motorola in July 2015
    • HTC offers 'Uh-Oh' as a complimentary service plan on its smartphones
  • Retailer schemes for extended warranties and insurance
    • Cellphone insurance programs are widespread among network operators and retailers in the US
    • The market appears more fragmented when viewed in unweighted rather than weighted terms...
    • ...with the top eight providers taking under three quarters of unweighted partnerships....
    • ...but well over 90% of them in the weighted analysis
  • Combined analysis for manufacturer and retailer schemes
    • Asurion and AmTrust hold the top two positions in the combined analysis across all schemes
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for theft and / or loss is available with a significant proportion of cellphone policies
  • Independent distribution channels
    • The substantial value of this market in the US has attracted a variety of independent providers
  • Market value for extended warranties and insurance
  • Market forecasts to 2019
    • The number of cellphone subscriptions will continue rising between 2015 and 2019...
    • ...which would equate to a cellphone penetration rate reaching over 82% of the total population
    • Both the value and volume of cellphone insurance sales will increase up to 2019

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY

  • Approximate market value for extended warranties and insurance linked to mobile and non-mobile consumer products in the US, 2011, 2015 and 2019 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile and non-mobile consumer products in the US, 2011, 2015 and 2019 (forecast) (table)

1.0 INTRODUCTION

  • Organisations researched in the US, segmented by type, 2015
  • Retailers researched in the US segmented by distribution channel, 2015

2.0 WHITE GOODS

  • Value and volume of sales of white goods in the US, 2011 and 2015
  • Comparative length of original warranties offered by manufacturers of white goods in the US, 2015
  • Manufacturer schemes for extended warranties and insurance linked to white goods in the US: provision rates and operating models, 2015
  • Manufacturer schemes for extended warranties and insurance linked to white goods in the US: unweighted and weighted provider share of partnerships, 2015
  • Retailer schemes for extended warranties and insurance linked to white goods in the US: provision rates and operating models, 2015
  • Retailer schemes for extended warranties and insurance linked to white goods in the US: unweighted and weighted provider share of partnerships, 2015
  • Manufacturer and retailer schemes for extended warranties and insurance linked to white goods in the US: combined analysis of weighted provider share of partnerships, 2015
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in the US, 2015
  • Approximate market value for extended warranties and insurance linked to white goods in the US, 2011 and 2015
  • Value and volume of sales of white goods in the US, 2015 and 2019 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in the US, 2015 and 2019 (forecast)

3.0 BROWN GOODS

  • Value and volume of sales of brown goods in the US, 2011 and 2015
  • Comparative length of original warranties offered by manufacturers of brown goods in the US, 2015
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in the US: provision rates and operating models, 2015
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in the US: unweighted and weighted provider share of partnerships, 2015
  • Retailer schemes for extended warranties and insurance linked to brown goods in the US: provision rates and operating models, 2015
  • Retailer schemes for extended warranties and insurance linked to brown goods in the US: unweighted and weighted provider share of partnerships, 2015
  • Manufacturer and retailer schemes for extended warranties and insurance linked to brown goods in the US: combined analysis of weighted provider share of partnerships, 2015
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in the US, 2015
  • Approximate market value for extended warranties and insurance linked to brown goods in the US, 2011 and 2015
  • Value and volume of sales of brown goods in the US, 2015 and 2019 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in the US, 2015 and 2019 (forecast)

4.0 GREY GOODS

  • Value and volume of sales of grey goods in the US, 2011 and 2015
  • Comparative length of original warranties offered by manufacturers of grey goods in the US, 2015
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in the US: provision rates and operating models, 2015
  • Manufacturer schemes for extended warranties and insurance linked to grey goods in the US: unweighted and weighted provider share of partnerships, 2015
  • Retailer schemes for extended warranties and insurance linked to grey goods in the US: provision rates and operating models, 2015
  • Retailer schemes for extended warranties and insurance linked to grey goods in the US: unweighted and weighted provider share of partnerships, 2014
  • Manufacturer and retailer schemes for extended warranties and insurance linked to grey goods in the US: combined analysis of weighted provider share of partnerships, 2015
  • Risk coverage of all schemes for extended warranties and insurance linked to grey goods in the US, 2015
  • Approximate market value for extended warranties and insurance linked to grey goods in the US, 2011 and 2015
  • Value and volume of sales of grey goods in the UK, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to grey goods in the US, 2015 and 2019 (forecast)

5.0 MOBILE GADGETS

  • Value and volume of sales of mobile gadgets in the US, 2011 and 2015
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in the US, 2015
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in the US: provision rates and operating models, 2015
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in the US: unweighted and weighted provider share of partnerships, 2015
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in the US: provision rates and operating models, 2015
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in the US: unweighted and weighted provider share of partnerships, 2015
  • Manufacturer and retailer schemes for extended warranties and insurance linked to mobile gadgets in the US: combined analysis of weighted provider share of partnerships, 2015
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in the US, 2015
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in the US, 2011 and 2015
  • Value and volume of sales of mobile gadgets in the US, 2015 and 2019 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in the US, 2015 and 2019 (forecast)

6.0 MOBILE PHONES

  • Volume of mobile phone subscriptions and subscriptions per capita in the US, 2011 and 2015
  • Number of individuals owning a mobile phone in the US and their weighting within the total population, 2011 and 2015
  • Comparative length of original warranties offered by manufacturers of mobile phones in the US, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in the US: provision rates and operating models, 2015
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in the US: unweighted and weighted provider share of partnerships, 2015
  • Retailer schemes for extended warranties and insurance linked to mobile phones in the US: provision rates and operating models, 2015
  • Retailer schemes for extended warranties and insurance linked to mobile phones in the US: unweighted and weighted provider share of partnerships, 2015
  • Manufacturer and retailer schemes for extended warranties and insurance linked to mobile phones in the US: combined analysis of weighted provider share of partnerships, 2015
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in the US, 2015
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in the US, 2011 and 2015
  • Volume of mobile phone subscriptions and subscriptions per capita in the US, 2015 and 2019 (forecast)
  • Number of individuals owning a mobile phone in the US and their weighting within the total population, 2015 and 2019 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in the US, 2015 and 2019 (forecast)
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