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市場調查報告書

歐洲的白色家電延長保固與保險市場

Extended Warranties and Insurance for White Goods in Europe

出版商 Finaccord Ltd. 商品編碼 214235
出版日期 內容資訊 英文 285 pages
商品交期: 最快1-2個工作天內
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歐洲的白色家電延長保固與保險市場 Extended Warranties and Insurance for White Goods in Europe
出版日期: 2014年10月01日 內容資訊: 英文 285 pages
簡介

本報告提供歐洲主要20個國家的白色家電延長保固與保險市場相關調查、白色家電市場規模、製造商與零售業者的延長保固與保險方案、風險保障範圍、延長保固與保險市場的規模與成長預測等彙整資料。

摘要整理

第1章 簡介

第2章 歐洲概要

  • 簡介
  • 基礎市場規模
  • 製造商、零售業者的延長保固與保險的提供
  • 製造商的延長保固與保險方案
  • 零售業者的延長保固與保險方案
  • 全部的延長保固與保險方案的風險保障範圍
  • 獨立型的通路
  • 延長保固與保險市場規模
  • 市場預測

第3-22章 各國市場

  • 奧地利
  • 比利時
  • 捷克
  • 丹麥
  • 芬蘭
  • 法國
  • 德國
  • 愛爾蘭
  • 義大利
  • 荷蘭
  • 挪威
  • 波蘭
  • 葡萄牙
  • 羅馬尼亞
  • 俄羅斯
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 英國
    • 簡介
    • 基礎市場規模(白色家電的銷售額、銷售台數)
    • 製造商通常的保證期間、消費者保護法
    • 製造商的延長保固與保險方案
    • 零售業者的延長保固與保險方案
    • 全部的延長保固與保險方案的風險保障範圍
    • 獨立型的通路
    • 延長保固與保險市場規模
    • 市場預測等

圖表

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目錄

‘Extended Warranties and Insurance for White Goods in Europe’ is a report about the market for extended warranties and insurance sold in conjunction with white goods in 20 countries: Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Turkey, and the UK. White goods are defined as major built-in and free-standing kitchen appliances including large cooking appliances, dishwashers, home laundry appliances and refrigeration appliances. Small appliances such as air treatment products, small cooking and non-cooking appliances, food preparation appliances, heating appliances, personal care appliances and vacuum cleaners are excluded. Related extended warranties and insurance always cover mechanical and / or technical breakdown with protection for accidental damage also incorporated in an increasing number of cases. The report draws on extensive primary and secondary research covering close to 800 organisations involved in the production and distribution of white goods including manufacturers, specialised retailers of consumer electronics, supermarket / hypermarket brands, department stores, variety retailers and other types of retailer (e.g. DIY, furniture and home product outlets and speciality retailers).

Table of Contents

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • What is this report about
  • Rationale
    • Evolving distribution channels both favour and compromise extended warranty provision
  • Methodology
    • Manufacturer and retailer survey
      • The survey's scope covers the vast majority of significant manufacturers and retailers of white goods
    • Distribution channels for retailers
    • Market data
    • Exchange rates
  • Definitions
    • Extended warranties and insurance
      • Extended warranties and insurance linked to consumer products come in a variety of formats...
      • ...and are frequently marketed to consumers under alternative titles
      • Several parties may be involved in the provision of warranties and insurance to consumers...
      • ... and warranty extensions are sometimes offered at no explicit charge to the consumer
    • Premiums and other revenues
    • Operating models
    • Weighted shares
  • PartnerBASE and market data annexe
  • Finaccord

2.0 EUROPEAN OVERVIEW

  • Introduction
  • Underlying market value and volume
    • Across the 20 countries, expenditure on white goods rose by just over 11% between 2009 and 2013...
    • ...with France, Germany and the UK accounting for almost a half of the total market value in 2013
  • Provision of extended warranties and insurance by manufacturers and retailers
    • Retailer extended warranty and insurance schemes are more numerous than manufacturer programs
    • Retailers selling both offline and online are most likely to promote cover for white goods
  • Manufacturer schemes for extended warranties and insurance
    • Over 40% of manufacturers of white goods investigated have a scheme up and running...
    • ... with almost a third of these organised in conjunction with a single external partner
    • Domestic & General holds the most partnerships with manufacturers of white goods
  • Retailer schemes for extended warranties and insurance
    • Among retailers, the program provision rate surpasses 50% when viewed across all 20 countries
    • Almost two thirds of these initiatives are outsourced entirely to one external partner...
    • ... although internally-managed schemes are most numerous in Belgium, Ireland and Switzerland
  • When viewed at a pan-European level, the supply structure is notably fragmented
  • Analysis for manufacturer and retailer schemes combined
    • Across all types of scheme, Domestic & General leads by both unweighted and weighted measures...
    • ... with a number of other specialist and multiline insurers holding the highest positions in the rankings
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage has increased as a feature of policies protecting white goods...
    • ... and is especially visible in Norway and Sweden but least so in Belgium and Turkey
  • Independent distribution channels
    • Independent providers of stand-alone white goods cover are active in six out of the 20 countries
  • Market value for extended warranties and insurance
    • Take-up rates for extended warranties for white goods may have edged up overall in recent years...
    • ... and are determined by a number of factors that vary by country
    • The net effect is likely to have been an overall increase in the market value, albeit a modest one
    • Growth in the market value is likely to have occurred in all but one of the countries researched
    • Relative to the value of the underlying white goods sector, the UK market is the most developed
  • Market forecasts to 2017
    • Growth in the underlying market value and volume will continue through to 2017
    • Among larger countries, the outlook is most positive in Poland, Russia and Turkey
    • Overall take-up rates for extended warranties for white goods are unlikely to oscilate greatly...
    • ... in part because the technology of the underlying products will not alter consumer behaviour
    • Thus, the outlook for the market for extended warranties for white goods is one of gentle growth...
    • ... with little change in the segmentation of this market by country
  • Key data tables

3.0 AUSTRIA

  • Introduction
  • Underlying market value and volume
    • The value and volume of sales of white goods has increased at a gentle rate in recent years
  • Manufacturers' original warranty length and consumer law
    • One out of five manufacturers offers an original warranty lasting longer than two years
  • Manufacturer schemes for extended warranties and insurance
    • Domestic & General claims two partnerships with manufacturers of white goods
  • Retailer schemes for extended warranties and insurance
    • More than 80% of retailers investigated operate an extended warranty scheme for white goods...
    • ...with assona, AXA and itonia claiming the most partnerships with them
    • Assona was bought by SchneiderGolling & Cie in March 2013
    • Wertgarantie sold more than 50,000 new policies in 2013 relative to new sales in the previous year
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes provide cover for accidental damage as well as mechanical or technical breakdown
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The white goods market will edge up further between 2013 and 2017...
    • ...which will also generate a moderate rise in the market for related extended warranties

4.0 BELGIUM

  • Introduction
  • Underlying market value and volume
    • Belgium's white goods has increased modestly in recent years in terms of both value and volume
  • Manufacturers' original warranty length and consumer law
    • Almost all manufacturers offer a standard two-year warranty for white goods...
  • Manufacturer schemes for extended warranties and insurance
    • ... and a significant proportion also run extended warranty schemes
    • Whirlpool's weighted ranking is boosted by its acquisition of Indesit
  • Retailer schemes for extended warranties and insurance
    • Almost all retailers with an extended warranty scheme manage these on an internal basis...
    • ... although CAP.Protection provides an alternative for them
  • Risk coverage of all schemes for extended warranties and insurance
    • Extended warranties for white goods are focused almost entirely on technical failure
  • Independent distribution channels
  • Market value for extended warranties and insurance
    • The market value for extended warranties for white goods is likely to have grown quite substantially
  • Market forecasts to 2017
    • The white goods market is forecast to record limited growth through to 2017...
    • ... helping to push through a modest rise in the associated extended warranty market

5.0 CZECH REPUBLIC

  • Introduction
  • Underlying market value and volume
    • The value of the Czech white goods market increased by more than CZK 1 billion from 2009 to 2013
  • Manufacturers' original warranty length and consumer law
    • Two-year factory warranties are universally offered by manufacturers of white goods
  • Manufacturer schemes for extended warranties and insurance
    • Most manufacturer programs are run internally although one external insurer claims a partnership
  • Retailer schemes for extended warranties and insurance
    • Nine major retail brands operate an extended warranty scheme for white goods
    • Allianz claims the most partnerships but BNP Paribas Cardif the highest weighted share
  • Risk coverage of all schemes for extended warranties and insurance
    • The cover in most programs is limited to extended warranty only, not accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Between 2013 and 2017, the Czech white goods market is expected to advance further in value...
    • ...which will also generate an increase in the market for related extended warranties

6.0 DENMARK

  • Introduction
  • Underlying market value and volume
    • Danish consumers spent around DKK 500 million more on white goods in 2013 than they did in 2009
  • Manufacturers' original warranty length and consumer law
    • Most manufacturers of white goods offer two-year factory warranties
  • Manufacturer schemes for extended warranties and insurance
    • Few manufacturers of white goods have introduced an extended warranty scheme in Denmark
  • Retailer schemes for extended warranties and insurance
    • All retailers with extended warranty programs use external providers for this purpose
    • The combination of Securator and Topdanmark leads the field by weighted share of partnerships
    • The acquisition of Securator re-enforces the prominent position of Tryg in this market
  • Risk coverage of all schemes for extended warranties and insurance
    • Accidental damage is insurable in three out of seven schemes
  • Independent distribution channels
    • Consumers can acquire extended warranties separately from two independent sources
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The value of the white goods market will edge up further between 2013 and 2017...
    • ...which will also facilitate a gradual rise in the market for related extended warranties

7.0 FINLAND

  • Introduction
  • Underlying market value and volume
    • Over 1.3 million products classifiable as white goods were sold in Finland in 2013
  • Manufacturers' original warranty length and consumer law
    • Most white goods manufacturers in Finland offer a two-year factory warranty...
  • Manufacturer schemes for extended warranties and insurance
    • ... but an extended warranty is only available from one - Samsung
  • Retailer schemes for extended warranties and insurance
    • A handful of retailers promote extended warranties on white goods in Finland...
    • ...with Moderna Försäkringar holding the largest share of partnerships once brand weighting is applied
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is sometimes embedded in extended warranties for white goods
  • Independent distribution channels
  • Market value for extended warranties and insurance
    • The market value for extended warranties for white goods is likely to have stagnated from 2009 to 2013
  • Market forecasts to 2017
    • The white goods market is forecast to grow by more than 10% up to 2017...
    • ... although the outlook is probably less propitious for related warranty extensions

8.0 FRANCE

  • Introduction
  • Underlying market value and volume
    • The white goods market in France has grown in recent years in both value and volume terms
  • Manufacturers' original warranty length and consumer law
    • The vast majority of manufacturers of white goods offer two-year original warranties
  • Manufacturer schemes for extended warranties and insurance
    • Several manufacturers of white goods in France run extended warranty programs
    • Domestic & General and SFG both claim significant relationships with manufacturers
  • Retailer schemes for extended warranties and insurance
    • Retailers of white goods in France are far more likely than manufacturers to offer extended warranties...
    • ...with a wide range of underwriters and brokers utilised to run these schemes
    • SPB is the most commonly named broker, administering schemes for several high-profile retailers...
    • ...though various other intermediaries are also active in this diverse market
    • Carrefour's CARMA joint venture with Covéa and subsidiaries of AXA are relatively prominent in this field
    • A significant number of retailers operate schemes on an internal basis
    • AssurOne is ranked third in the weighted analysis of retailer partnerships...
    • ... and welcomed Anacap Financial Partners as an equity investor in June 2014
  • Risk coverage of all schemes for extended warranties and insurance
    • A fairly high proportion of schemes cover accidental damage as well as mechanical breakdown
  • Independent distribution channels
    • Specialist online providers include Garantie-Privée.com, magarantie.fr and monSAV.com
    • Extended warranties are also sometimes available through payment cards and bank accounts
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The white goods market is forecast to experience further modest growth through to 2017...
    • ...which will help support the market for related extended warranties

9.0 GERMANY

  • Introduction
  • Underlying market value and volume
    • The value and volume of sales of white goods has increased modestly in recent years
  • Manufacturers' original warranty length and consumer law
    • A majority of manufacturers offer factory warranties lasting for two years
  • Manufacturer schemes for extended warranties and insurance
    • Domestic & General and Wertgarantie both possess partnerships with manufacturers in Germany
    • Domestic & General's revenues in Germany have been expanding quite rapidly
    • Wertgarantie sold more than 50,000 new policies in 2013 relative to new sales in the previous year
  • Retailer schemes for extended warranties and insurance
    • Exactly one third of retailers researched operate an extended warranty scheme for white goods
    • Media Markt's internally-managed scheme is likely to be the leader when viewed in weighted terms
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes provide cover for mechanical or technical breakdown only
  • Independent distribution channels
    • ARAG and Schutzbrief24 (working with AXA) offer an independent alternative to consumers
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The white goods market will edge up further between 2013 and 2017...
    • ...which will also facilitate an increase in the market for related extended warranties

10.0 IRELAND

  • Introduction
  • Underlying market value and volume
    • Growth in the value of the Irish white goods market has been very modest in recent years
  • Manufacturers' original warranty length and consumer law
    • Five-year factory warranties are on offer from several manufacturers of white goods in Ireland
  • Manufacturer schemes for extended warranties and insurance
    • Domestic & General claims several significant partnerships with manufacturers of white goods
  • Retailer schemes for extended warranties and insurance
    • Half a dozen retailer extended warranty programs are in place for white goods...
    • ... with four of these managed by the retailers themselves
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes provide cover for mechanical or technical breakdown only
  • Independent distribution channels
    • Generic extended warranty cover is available through a Gold MasterCard issued by one bank
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The white goods market is set to rise in value by nearly EUR 30 million between 2013 and 2017...
    • ...which will also occasion an increase in the market for associated extended warranties

11.0 ITALY

  • Introduction
  • Underlying market value and volume
    • The value and volume of sales of white goods in Italy has increased slightly in recent years
  • Manufacturers' original warranty length and consumer law
    • The vast majority of manufacturers offer a two-year original warranty for white goods
  • Manufacturer schemes for extended warranties and insurance
    • Over a half of manufacturers of white goods surveyed have an extended warranty program in place
    • Domestic & General holds the most partnerships in this field
  • Retailer schemes for extended warranties and insurance
    • Close to 80% of retailers investigated operate an extended warranty scheme for white goods
    • External partners are Allianz Global Assistance, Estendo, GARANZIA3 and SPB
    • Estendo achieved revenue growth of over 40% in 2013
    • Business Company has begun expanding its extended warranty brand outside of Italy
  • Risk coverage of all schemes for extended warranties and insurance
    • A significant proportion of schemes provide cover for accidental damage as well as mechanical failure
  • Independent distribution channels
    • Independent providers include Covercare (via the CNA) and Estendo
    • Some payment cards in Italy carry generic extended warranty cover
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The white goods market is expected to continue its modest growth trajectory up to 2017...
    • ... causing a similarly gentle rise in the related market for extended warranties

12.0 NETHERLANDS

  • Introduction
  • Underlying market value and volume
    • The value of the white goods market edged up by around EUR 130 million between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Provision of two-year original warranties is ubiquitous among white goods manufacturers...
  • Manufacturer schemes for extended warranties and insurance
    • ... but only a minority have set up an extended warranty program...
    • ... including Bosch, Electrolux, Miele, Samsung and Whirlpool
  • Retailer schemes for extended warranties and insurance
    • Well over a half of retailers of white goods in the Netherlands promote extended warranties
    • Actua Assurantiën and EWP hold the most partnerships among retailers of white goods...
    • ...with the relationships of the former company scoring highly in weighted terms
    • Actua Assurantiën combined its product protection propositions under one brand in 2012
  • EWP is a sister company to Germany-based Wertgarantie within AEGIDIUS Rückversicherung
  • Risk coverage of all schemes for extended warranties and insurance
    • Most extended warranties for white goods in the Netherlands also cover accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The white goods market is forecast to experience slightly stronger growth through to 2017...
    • ...which means that the outlook for the related market for extended warranties is quite positive

13.0 NORWAY

  • Introduction
  • Underlying market value and volume
    • Norway's white goods market rose by 6.3% in terms of the volume of items sold between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Norwegian consumers benefit from greater legal protection than that in place in EU countries
  • Manufacturer schemes for extended warranties and insurance
    • Most manufacturers of white goods in Norway do not promote extended warranties...
  • Retailer schemes for extended warranties and insurance
    • ... although the reverse applies to retailers
    • Moderna Försäkringar and Vardia Forsikring each claim two retailer partnerships
  • Risk coverage of all schemes for extended warranties and insurance
    • All schemes provide cover for technical breakdown and accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Norway's white goods market will make further steady progress between 2013 and 2017...
    • ... generating a modest increase in the value of the associated extended warranty market

14.0 POLAND

  • Introduction
  • Underlying market value and volume
    • The Polish white goods market has experienced relatively strong growth in recent years
  • Manufacturers' original warranty length and consumer law
    • Provision of two-year original warranties is universal among manufacturers of white goods in Poland
  • Manufacturer schemes for extended warranties and insurance
    • Indesit, Samsung and Whirlpool all run extended warranty programs for white goods
  • Retailer schemes for extended warranties and insurance
    • Far more retailers than manufacturers offer extended warranties for white goods in Poland...
    • ...with a broad range of insurers involved in backing these schemes
    • Ergo Hestia claims the most retailer partnerships...
    • ... followed by Europ Assistance and Warta...
    • ... with three other insurers and one broker (SPB Polska) also involved in this arena
  • Risk coverage of all schemes for extended warranties and insurance
    • Most policies for white goods cover accidental damage as well as technical faults
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Further growth is predicted for the white goods market through to 2017...
    • ...which will help to boost the related market for extended warranties

15.0 PORTUGAL

  • Introduction
  • Underlying market value and volume
    • The Portuguese white goods market has made little progress since 2009
  • Manufacturers' original warranty length and consumer law
    • Panasonic is unusual in offering a factory warranty lasting up to five years on selected white goods
  • Manufacturer schemes for extended warranties and insurance
    • Domestic & General claims two fairly significant partnerships with manufacturers in Portugal
  • Retailer schemes for extended warranties and insurance
    • All but one major retailer of white goods in Portugal are running extended warranty programs
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes provide cover for mechanical or technical breakdown only
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Better growth is forecast for the white goods market from 2013 to 2017 compared to 2009 to 2013...
    • ...which will help sustain the performance of the associated extended warranty market

16.0 ROMANIA

  • Introduction
  • Underlying market value and volume
    • Around 150,000 more items classifiable as white goods were bought in 2013 than had been in 2009
  • Manufacturers' original warranty length and consumer law
    • Romanian consumer law implies that manufacturers should offer two-year original warranties...
  • Manufacturer schemes for extended warranties and insurance
    • ... but several exceed that and several also promote extended warranties
    • Manufacturer brands controlled by two groups are dominant in the weighted analysis of partnerships
  • Retailer schemes for extended warranties and insurance
    • Five major retailers of white goods have introduced extended warranty programs...
    • ...with two of these managed by the Romanian branch of BNP Paribas Cardif
  • Risk coverage of all schemes for extended warranties and insurance
    • Extended warranties for white goods are focused mostly on cover for technical breakdown
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The white goods market is forecast to experience continued growth through to 2017...
    • ...which will help to boost the market for related extended warranties

17.0 RUSSIA

  • Introduction
  • Underlying market value and volume
    • Russia's white goods market has advanced slowly in value in recent years
  • Manufacturers' original warranty length and consumer law
    • A substantial number of manufacturers offer only one-year warranties for white goods...
  • Manufacturer schemes for extended warranties and insurance
    • ... and seven have set up an extended warranty program...
    • ... with all such programs managed internally rather than outsourced to an external provider
  • Retailer schemes for extended warranties and insurance
    • Retailer extended warranties are sometimes run in association with external providers...
    • ... such as Extra Service, a specialist competitor in this field
    • HiTechnic is the captive provider used by the El Dorado retail chain...
    • ... and is ranked third in the weighted analysis behind two internally-managed schemes
  • Risk coverage of all schemes for extended warranties and insurance
    • A significant proportion of extended warranty schemes include cover for accidental damage
  • Independent distribution channels
    • Generic extended warranty cover can also be acquired through certain high-end payment cards
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The white goods market is forecast to experience stronger growth through to 2017...
    • ...which will help boost the market for extended warranties

18.0 SPAIN

  • Introduction
  • Underlying market value and volume
    • Spain's weak economy held back progress in the white goods market from 2009 to 2013
  • Manufacturers' original warranty length and consumer law
    • Two-year original warranties are the standard among manufacturers of white goods in Spain
  • Manufacturer schemes for extended warranties and insurance
    • Domestic & General and London General Insurance are the two external providers in this sphere...
    • ... with the former having achieved rapid growth in its Spanish revenues in recent times
  • Retailer schemes for extended warranties and insurance
    • Two thirds of retailers investigated operate an extended warranty scheme for white goods
    • By weighted share of partnerships, El Corte Inglés is leader in this field
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is available from a half of schemes analysed
  • Independent distribution channels
    • Garante offers an independent option for consumers buying extended warranties for white goods
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The white goods market will edge up further in value between 2013 and 2017...
    • ...which will bring about an increase in the value of associated extended warranties

19.0 SWEDEN

  • Introduction
  • Underlying market value and volume
    • Around 2.3 million items classifiable as white goods were acquired by consumers in Sweden in 2013
  • Manufacturers' original warranty length and consumer law
    • Two manufacturers of white goods defy convention by offering original warranties lasting ten years...
  • Manufacturer schemes for extended warranties and insurance
    • ... and few have set up schemes for extended warranties to be paid for separately
  • Retailer schemes for extended warranties and insurance
    • Elgiganten, Media Markt and Tretti run extended warranty programs with external partners...
    • ...with each scheme backed by a different insurer
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is always included in extended warranties for white goods
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Absolute growth of 11.7% is forecast for the value of the Swedish white goods market up to 2017...
    • ... with the extended warranty market also expected to advance steadily

20.0 SWITZERLAND

  • Introduction
  • Underlying market value and volume
    • The value of the Swiss white goods market rose by only around CHF 60 million between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • A majority of manufacturers offer a standard two-year warranty for white goods
  • Manufacturer schemes for extended warranties and insurance
    • AEG Electrolux, Bosch, Candy, Miele and Samsung all promote extended warranties in Switzerland
  • Retailer schemes for extended warranties and insurance
    • Half a dozen major retailers of white goods have established extended warranty programs...
    • ... with the largest of these likely to be run by the retailers themselves
  • Risk coverage of all schemes for extended warranties and insurance
    • Most extended warranties for white goods are focused purely on cover for technical failure
  • Independent distribution channels
  • Market value for extended warranties and insurance
    • The market value for extended warranties increased by nearly 15% between 2009 and 2013
  • Market forecasts to 2017
    • Growth will remain modest although it will accelerate slightly relative to the period from 2009 to 2013
    • The value of the market for extended warranties related to white goods will appreciate gently

21.0 TURKEY

  • Introduction
  • Underlying market value and volume
    • The value of the Turkish white goods market advanced by more than 25% between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Three-year factory warranties are commonly on offer from manufacturers of white goods...
  • Manufacturer schemes for extended warranties and insurance
    • ... and a significant number are also able to extend these for one or more additional years...
    • ... with almost all of these schemes managed on an internal basis
  • Retailer schemes for extended warranties and insurance
    • Extended warranties are on offer from nine out of 25 retail chains selling white goods
    • Cepkask and ServisPlus are two of the specialist companies operating in this field...
    • ... although several multi-line insurers are also active in it...
    • ... the most prominent of which by weighted share of partnerships is AIG
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover is usually limited to protection in the event of technical breakdown
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Consumers are likely to be spending an additional TRY 1.25 billion more on white goods by 2017...
    • ...which is one factor that will help drive up the value of the associated extended warranty market

22.0 UK

  • Introduction
  • Underlying market value and volume
    • The value and volume of sales of white goods has increased modestly in recent years
  • Manufacturers' original warranty length and consumer law
    • A third of manufacturers offer only one-year original warranties for white goods
  • Manufacturer schemes for extended warranties and insurance
    • Three quarters of manufacturers of white goods maintain an extended warranty scheme...
    • ...with the great majority making use of Domestic & General as an external partner
  • Retailer schemes for extended warranties and insurance
    • Over a half of retailers of white goods operate an associated extended warranty scheme...
    • ... with Domestic & General again claiming the largest number of partnerships...
    • ... although with SquareTrade and The Warranty Group providing strong competition
    • Pacifica Group is active via both Corporate Support Solutions and UK Warranty, which it co-owns
    • Domestic & General's UK revenues continue to grow at a healthy rate
    • Onex Partners has sold The Warranty Group to TPG Capital, another private equity firm
    • The annual turnover of Corporate Support Solutions now exceeds GBP 20 million
    • The merger of Carphone Warehouse and Dixons Retail unites two key players in consumer goods
    • Services remain an important revenue generator for Dixons Retail
  • Risk coverage of all schemes for extended warranties and insurance
    • A number of extended warranty schemes for white goods also incorporate cover for accidental damage
  • Independent distribution channels
    • Consumers can acquire extended warranties from a variety of different sources...
    • ... including multi-appliance warranty specialists such as Warranty Direct...
    • ... although aggregators appear to be lukewarm about participating in this market...
    • ... and bundled cover with credit cards and AVAs is likely to be a declining market
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The white goods market is forecast to experience stronger growth through to 2017...
    • ...which will help boost the market for related extended warranties

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • Organisations offering white goods researched in Europe, segmented by country, type and retailer operating model, 2014

2.0 EUROPEAN OVERVIEW

  • Value and volume of sales of white goods in Europe, 2009 and 2013
  • Value of sales of white goods in Europe, segmented by country, 2013
  • Value of sales of white goods in Europe, segmented by country, 2009 and 2013
  • Volume of sales of white goods in Europe, segmented by country, 2009 and 2013
  • Schemes for extended warranties and insurance linked to white goods in Europe: unweighted and weighted segmentation between manufacturers and retailers, 2014
  • Provision rates for extended warranties and insurance linked to white goods in Europe, segmented between manufacturers and retailers and, for retailers, by retailer category and distribution model, 2014
  • Provision rates for extended warranties and insurance linked to white goods offered by manufacturers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to white goods offered by manufacturers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to white goods offered by manufacturers in Europe, segmented by country, 2014 (table)
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Europe: unweighted and weighted provider share of partnerships, 2014
  • Provision rates for extended warranties and insurance linked to white goods offered by retailers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to white goods offered by retailers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to white goods offered by retailers in Europe, segmented by country, 2014 (table)
  • Retailer schemes for extended warranties and insurance linked to white goods in Europe: unweighted and weighted provider share of partnerships, 2014
  • Manufacturer and retailer schemes for extended warranties and insurance linked to white goods in Europe: combined unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Europe, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Europe, segmented by country, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Europe, segmented by country, 2014 (table)
  • Assumed take-up rates for extended warranties and insurance linked to white goods in Europe segmented by country, 2009 and 2013
  • Approximate market value for extended warranties and insurance linked to white goods in Europe, 2009 and 2013
  • Approximate market value for extended warranties and insurance linked to white goods in Europe segmented by country, 2013
  • Approximate market value for extended warranties and insurance linked to white goods in Europe segmented by country, 2009 and 2013
  • Value of extended warranties and insurance linked to white goods as a percentage of the underlying market for white goods in Europe segmented by country, 2013
  • Value of extended warranties and insurance as a percentage of the underlying market for white goods in Europe segmented by country, 2013 (table)
  • Value and volume of sales of white goods in Europe, 2013 and 2017 (forecast)
  • Value of sales of white goods in Europe, segmented by country, 2013 and 2017 (forecast)
  • Volume of sales of white goods in Europe, segmented by country, 2013 and 2017 (forecast)
  • Assumed take-up rates for extended warranties and insurance linked to white goods in Europe segmented by country, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Europe, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Europe segmented by country, 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Europe segmented by country, 2013 and 2017 (forecast)
  • Approximate underlying market value for white goods in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)
  • Approximate underlying market volume for white goods in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)
  • Approximate market value for extended warranties and insurance linked to white goods in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)

3.0 AUSTRIA

  • Value and volume of sales of white goods in Austria, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Austria, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Austria: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Austria: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Austria: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Austria: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Austria, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Austria, 2009 and 2013
  • Value and volume of sales of white goods in Austria, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Austria, 2013 and 2017 (forecast)

4.0 BELGIUM

  • Value and volume of sales of white goods in Belgium, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Belgium, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Belgium: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Belgium: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Belgium: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Belgium: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Belgium, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Belgium, 2009 and 2013
  • Value and volume of sales of white goods in Belgium, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Belgium, 2013 and 2017 (forecast)

5.0 CZECH REPUBLIC

  • Value and volume of sales of white goods in the Czech Republic, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in the Czech Republic, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in the Czech Republic: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in the Czech Republic: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in the Czech Republic: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in the Czech Republic: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in the Czech Republic, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in the Czech Republic, 2009 and 2013
  • Value and volume of sales of white goods in the Czech Republic, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in the Czech Republic, 2013 and 2017 (forecast)

6.0 DENMARK

  • Value and volume of sales of white goods in Denmark, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Denmark, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Denmark: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Denmark: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Denmark: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Denmark unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Denmark, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Denmark, 2009 and 2013
  • Value and volume of sales of white goods in Denmark, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Denmark, 2013 and 2017 (forecast)

7.0 FINLAND

  • Value and volume of sales of white goods in Finland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Finland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Finland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Finland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Finland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Finland, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Finland, 2009 and 2013
  • Value and volume of sales of white goods in Finland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Finland, 2013 and 2017 (forecast)

8.0 FRANCE

  • Value and volume of sales of white goods in France, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in France, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in France: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in France: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in France: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in France: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in France, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in France, 2009 and 2013
  • Value and volume of sales of white goods in France, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in France, 2013 and 2017 (forecast)

9.0 GERMANY

  • Value and volume of sales of white goods in Germany, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Germany, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Germany: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Germany: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Germany: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Germany unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Germany, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Germany, 2009 and 2013
  • Value and volume of sales of white goods in Germany, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Germany, 2013 and 2017 (forecast)

10.0 IRELAND

  • Value and volume of sales of white goods in Ireland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Ireland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Ireland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Ireland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Ireland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Ireland unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Ireland, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Ireland, 2009 and 2013
  • Value and volume of sales of white goods in Ireland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Ireland, 2013 and 2017 (forecast)

11.0 ITALY

  • Value and volume of sales of white goods in Italy, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Italy, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Italy: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Italy: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Italy: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Italy: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Italy, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Italy, 2009 and 2013
  • Value and volume of sales of white goods in Italy, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Italy, 2013 and 2017 (forecast)

12.0 NETHERLANDS

  • Value and volume of sales of white goods in the Netherlands, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in the Netherlands, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in the Netherlands: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in the Netherlands: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in the Netherlands: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in the Netherlands: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in the Netherlands, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in the Netherlands, 2009 and 2013
  • Value and volume of sales of white goods in the Netherlands, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in the Netherlands, 2013 and 2017 (forecast)

13.0 NORWAY

  • Value and volume of sales of white goods in Norway, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Norway, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Norway: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Norway: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Norway: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Norway, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Norway, 2009 and 2013
  • Value and volume of sales of white goods in Norway, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Norway, 2013 and 2017 (forecast)

14.0 POLAND

  • Value and volume of sales of white goods in Poland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Poland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Poland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Poland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Poland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Poland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Poland, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Poland, 2009 and 2013
  • Value and volume of sales of white goods in Poland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Poland, 2013 and 2017 (forecast)

15.0 PORTUGAL

  • Value and volume of sales of white goods in Portugal, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Portugal, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Portugal: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Portugal: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Portugal: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Portugal: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Portugal, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Portugal, 2009 and 2013
  • Value and volume of sales of white goods in Portugal, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Portugal, 2013 and 2017 (forecast)

16.0 ROMANIA

  • Value and volume of sales of white goods in Romania, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Romania, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Romania: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Romania: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Romania: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Romania: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Romania, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Romania, 2009 and 2013
  • Value and volume of sales of white goods in Romania, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Romania, 2013 and 2017 (forecast)

17.0 RUSSIA

  • Value and volume of sales of white goods in Russia, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Russia, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Russia: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Russia: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Russia: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Russia: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Russia, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Russia, 2009 and 2013
  • Value and volume of sales of white goods in Russia, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Russia, 2013 and 2017 (forecast)

18.0 SPAIN

  • Value and volume of sales of white goods in Spain, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Spain, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Spain: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Spain: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Spain: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Spain: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Spain, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Spain, 2009 and 2013
  • Value and volume of sales of white goods in Spain, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Spain, 2013 and 2017 (forecast)

19.0 SWEDEN

  • Value and volume of sales of white goods in Sweden, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Sweden, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Sweden: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Sweden: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Sweden: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Sweden: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Sweden, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Sweden, 2009 and 2013
  • Value and volume of sales of white goods in Sweden, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Sweden, 2013 and 2017 (forecast)

20.0 SWITZERLAND

  • Value and volume of sales of white goods in Switzerland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Switzerland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Switzerland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Switzerland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Switzerland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Switzerland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Switzerland, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Switzerland, 2009 and 2013
  • Value and volume of sales of white goods in Switzerland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Switzerland, 2013 and 2017 (forecast)

21.0 TURKEY

  • Value and volume of sales of white goods in Turkey, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in Turkey, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Turkey: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in Turkey: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Turkey: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in Turkey: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in Turkey, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in Turkey, 2009 and 2013
  • Value and volume of sales of white goods in Turkey, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in Turkey, 2013 and 2017 (forecast)

22.0 UK

  • Value and volume of sales of white goods in the UK, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of white goods in the UK, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in the UK: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to white goods in the UK: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in the UK: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to white goods in the UK: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to white goods in the UK, 2014
  • Approximate market value for extended warranties and insurance linked to white goods in the UK, 2009 and 2013
  • Value and volume of sales of white goods in the UK, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to white goods in the UK, 2013 and 2017 (forecast)
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