歐洲的桌上型電腦及電腦週邊的保證延長・延長保險市場 是由出版商Finaccord Ltd.在2011年07月所出版的。
這份英文市場調查報告書包含252 Pages 價格從美金2962起跳。
本報告提供歐洲主要20國的桌上型電腦及電腦週邊的保證延長・延長保險市場相關調查分析，彙整桌上型電腦及電腦週邊市場規模，製造商·零售業者的保證延長・延長保險方案，保證風險範圍，保證延長・延長保險市場的規模與成長預測(∼2014年)等資料，為您概述為以下內容。
摘要整理
第1章 簡介
第2章 歐洲概要
- 簡介
- 基礎市場規模
- 製造商的保證延長・延長保險方案
- 零售業者的保證延長・延長保險方案
- 全部的保證延長・延長保險方案的保證風險範圍
- 保證延長・延長保險市場規模
- 市場預測(∼2014年)
第3-22章 各國市場
- 奧地利
- 比利時
- 捷克
- 丹麥
- 芬蘭
- 法國
- 德國
- 愛爾蘭
- 義大利
- 荷蘭
- 挪威
- 波蘭
- 葡萄牙
- 羅馬尼亞
- 俄羅斯
- 西班牙
- 瑞典
- 瑞士
- 土耳其
- 英國
- 簡介
- 基礎市場規模(銷售額·銷售台數)
- 製造商的保證延長・延長保險方案
- 零售業者的保證延長・延長保險方案
- 全部的保證延長・延長保險方案的保證風險範圍
- 獨立型的通路
- 保證延長・延長保險市場規模
- 市場預測(∼2014年)等
圖表
Abstract
‘Extended Warranties and Insurance for Grey Goods in Europe’ is a report about
the market for extended warranties and insurance sold in conjunction with grey
goods in 20 countries: Austria, Belgium, Czech Republic, Denmark, Finland,
France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal,
Romania, Russia, Spain, Sweden, Switzerland, Turkey, and the UK. Grey goods
are defined as desktop computers and computer peripherals such as non-mobile
games consoles, printers and scanners. Related extended warranties and
insurance usually cover mechanical and / or technical breakdown only although
cover for accidental damage can be incorporated in certain cases. The report
draws on extensive primary and secondary research covering over 960
organisations involved in the production and distribution of grey goods
including manufacturers, specialised retailers of consumer electronics,
supermarkets and other types of retailer (namely, department stores, DIY
outlets, speciality retailers and variety retailers). You may be able to use
this report and the PartnerBASE™ dataset that accompanies it in one or more
of the following ways: - appreciate the size of the opportunity in the
market for extended warranties and insurance linked to grey goods in Europe:
in aggregate, this is a substantial market; - understand how dynamic
competitors in several countries are helping the sector to expand in spite of
the decline in the underlying market for grey goods; - assess the position
of national and international competitors such as Actua, AmTrust
International, Aon, assona, Assurant Solutions, BNP Paribas Assurance,
Domestic & General, Estendo, Moderna Forsakringar, Mondial Assistance, NEW
Asurion, SFG, Solid Forsakringar, SPB, The Warranty Group, and Wertgarantie;
- consider how the value of the market for extended warranties and insurance
linked to grey goods in Europe may reasonably be expected to evolve up to 2014.
Table of Contents
0.0 EXECUTIVE SUMMARY
- The total market was worth approximately EUR 377 million in 2010...
- ... which was equivalent to 2.05% of the value of the underlying market
for grey goods
- Well over a half of manufacturers and specialist retailers operate
extended warranty programs
- The value of extended warranties and insurance linked to grey goods seems
likely to decrease
1.0 INTRODUCTION
- What is this report about?
- Rationale
- Most published data focuses disproportionately on the underlying
consumer product markets...
- ... ignoring the fact that manufacturers and retailers can make large
profits from warranty schemes
- Evolving distribution channels both favour and compromise extended
warranty provision
- Methodology
- Manufacturer and retailer survey
- The survey extends to over 960 manufacturers and retailers of grey
goods
- Market data
- Definitions
- Extended warranties and insurance
- Extended warranties and insurance linked to consumer products come
in a variety of formats...
- ... and are frequently marketed to consumers under alternative
titles
- Operating models
- PartnerBASE™
- Finaccord
2.0 EUROPEAN OVERVIEW
- Introduction
- Underlying market value and volume
- The value of Europe' s grey goods market experienced a significant
decline between 2006 and 2010...
- ... although the actual volume of sales managed modest growth
- Manufacturer schemes for extended warranties and insurance
- Comfortably in excess of a half of manufacturers of grey goods in
Europe offer extended warranties
- Acer and Dell both run international schemes that include insurance
as well as extended warranty cover
- Retailer schemes for extended warranties and insurance
- As a Europe-wide average, slightly over 50% of retailers of grey
goods offer extended warranties...
- ... and this figure is even higher in the case of specialist retailers of
consumer electronics
- Use of a single, external partner is most widespread in ten of the 20
countries investigated
- Risk coverage of all schemes for extended warranties and insurance
- Cover for accidental damage is most widespread in the UK and least
common in Italy
- Market value for extended warranties and insurance
- The total market was worth approximately EUR 377 million in 2010...
- ... which was equivalent to 2.05% of the value of the underlying
market for grey goods
- Market forecasts to 2014
- The value of the grey goods market is forecast to decline further in
the years leading up to 2014...
- ... with growth in the volume of sales likely to be very limited in
most countries
- The value of extended warranties and insurance linked to grey goods
seems likely to decrease
3.0 AUSTRIA
- Introduction
- Underlying market value and volume
- The increase in sales volume fails to offset a decline in market
value between 2006 and 2010
- Manufacturer schemes for extended warranties and insurance
- Close to a half of manufacturers surveyed operate their own extended
warranty program
- Retailer schemes for extended warranties and insurance
- Retailers in Austria commonly employ external partners when offering
extended warranties for grey goods
- Risk coverage of all schemes for extended warranties and insurance
- Almost a half of schemes provider cover for accidental damage in
addition to breakdown
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is forecast to have slipped
further by 2014...
- ... while the value of the extended warranty market is forecast to
stagnate
4.0 BELGIUM
- Introduction
- Underlying market value and volume
- The volume of grey goods sold in Belgium is still rising
- Manufacturer schemes for extended warranties and insurance
- Acer and Dell are the only manufacturers to use an external
underwriter
- Retailer schemes for extended warranties and insurance
- Less than a quarter of retailers have their own extended warranty
program
- Risk coverage of all schemes for extended warranties and insurance
- Several schemes offer protection against accidental damage
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the underlying market is likely to shrink, as older
technologies become cheaper...
- ...and consumer uptake of extended warranties is forecast to remain
unchanged
5.0 CZECH REPUBLIC
- Introduction
- Underlying market value and volume
- The market for grey goods in the Czech Republic has fallen both in
terms of value and volume
- Manufacturer schemes for extended warranties and insurance
- Eight of the manufacturers surveyed operate their own extended
warranty program
- Retailer schemes for extended warranties and insurance
- Few retailers in the Czech Republic have introduced an extended
warranty scheme for grey goods
- Risk coverage of all schemes for extended warranties and insurance
- Some scheme providers also offer cover for accidental damage
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is forecast to have slipped
further by 2014...
- ... albeit the value of extended warranties as a proportion of the
underlying market is expected to grow
6.0 DENMARK
- Introduction
- Underlying market value and volume
- The value of sales of grey goods fell precipitously between 2006 and
2010
- Manufacturer schemes for extended warranties and insurance
- A majority of manufacturers of grey goods have introduced an extended
warranty program
- Retailer schemes for extended warranties and insurance
- Multiple organisations and configurations populate the Danish
extended warranty market...
- ...with warranty specialists EDB and Securator competing to fill the
gap left by Assurant
- Risk coverage of all schemes for extended warranties and insurance
- Cover for accidental damage is provided with 13 of the 22 schemes
identified
- Independent distribution channels
- EDB Forsikring and Securator offer independent warranty options
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is forecast to have slipped
further by 2014...
- ... simultaneously reducing the value of the associated extended
warranty market
7.0 FINLAND
- Introduction
- Underlying market value and volume
- The market lost over half its value between 2006 and 2010
- Manufacturer schemes for extended warranties and insurance
- Most manufacturers of grey goods operate an extended warranty scheme
in Finland
- Retailer schemes for extended warranties and insurance
- Some retailers manage schemes themselves while others have outsourced
to external partners
- Risk coverage of all schemes for extended warranties and insurance
- 11 of the 21 programs identified include cover for accidental damage
in addition to breakdown
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is forecast to have slipped
further by 2014...
- ... which is likely to occasion a fall in the value of the market for
related extended warranties
8.0 FRANCE
- Introduction
- Underlying market value and volume
- The value of France' s underlying market for grey goods is falling
- Manufacturer schemes for extended warranties and insurance
- More than 60% of manufacturer schemes are configured on an internal
basis
- Retailer schemes for extended warranties and insurance
- Two brokers account for more than half of the schemes identified by
the research
- Brokers SFG and SPB together account for over half of the schemes
identified by the research...
- ...with underwriters AXA and Domestic & General also being visible in
this market
- Supporter is active in the extended warranty sector and a variety of
related fields
- Risk coverage of all schemes for extended warranties and insurance
- Around a third of extended warranty schemes also insure against
accidental damage
- Independent distribution channels
- Specialist online suppliers include GarantiePrivee.com and monSAV.com
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of this sector will continue to fall, in spite of the
increase in volume of sales...
- ...and the uptake of extended warranties is also forecast to decline
9.0 GERMANY
- Introduction
- Underlying market value and volume
- The volume of sales grew significantly between 2006 and 2010
- Manufacturer schemes for extended warranties and insurance
- More than a half of manufacturers surveyed operate their own extended
warranty program
- Retailer schemes for extended warranties and insurance
- In terms of its number of relationships with major retailers,
Domestic & General is the market leader
- Having previously acted as a tied agent for AXA, assona now operates
as a broker
- Domestic & General laid claim to a portfolio of 1.8 million contracts
in Germany by March 2011
- ERGO Direkt started an affinity partnership with Amazon in April
2011
- SPB Garant possesses co-operation agreements with around 10,000
retailer outlets in Germany
- Wertgarantie grew its revenues by more than 10% during 2010
- Risk coverage of all schemes for extended warranties and insurance
- 12 schemes provide cover for accidental damage in addition to
mechanical or technical breakdown
- Independent distribution channels
- Consumers in Germany can take out stand-alone extended warranties via
a number of websites
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is forecast to have slipped
further by 2014...
- ... with the value of related extended warranties and insurance also
falling back
10.0 IRELAND
- Introduction
- Underlying market value and volume
- The market lost almost a half its value and a third of its volume
between 2006 and 2010
- Manufacturer schemes for extended warranties and insurance
- Most manufacturer programs are managed on a purely internal basis
- Retailer schemes for extended warranties and insurance
- A narrow majority of large retailers of grey goods in Ireland do not
have an extended warranty program
- Risk coverage of all schemes for extended warranties and insurance
- Over half of schemes provider cover for accidental damage in addition
to breakdown
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is forecast to remain fairly
constant between 2010 and 2014...
- ... resulting in a stagnant outlook for sales of related extended
warranties
11.0 ITALY
- Introduction
- Underlying market value and volume
- The increase in sales volume fails to offset a rapid decline in
market value between 2006 and 2010
- Manufacturer schemes for extended warranties and insurance
- Almost two thirds of manufacturers surveyed operate their own
extended warranty program
- Retailer schemes for extended warranties and insurance
- Around two thirds of major retailers of grey goods in Italy offer
associated extended warranties
- Both Europ Assistance and Mondial Assistance possess very significant
retailer partnerships
- In spite of having been founded as recently as 2004, Estendo has
built up a substantial book of deals
- Among other competitors are Anovo, Assurant Solutions and Business
Company
- Risk coverage of all schemes for extended warranties and insurance
- Only a minority of extended warranty schemes cover accidental damage
in addition to breakdown
- Independent distribution channels
- Estendo also markets extended warranty cover to consumers directly
through its website
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is forecast to have slipped
further by 2014...
- ... limiting the potential for growth in the market for related
extended warranties
12.0 NETHERLANDS
- Introduction
- Underlying market value and volume
- The average prices paid for many types of grey good are decreasing
over time
- Manufacturer schemes for extended warranties and insurance
- London General Insurance partners with two key manufacturers
- Retailer schemes for extended warranties and insurance
- Commonly used external partners include Actua Verzekeren and Harmony
Financial Services
- Risk coverage of all schemes for extended warranties and insurance
- More than a third of schemes include cover for accidental damage
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- Revenue from the sale of grey goods is forecast to continue
falling...
- ...and competition from other insurable products will also have a
negative effect on premiums
13.0 NORWAY
- Introduction
- Underlying market value and volume
- The market value dropped by over 50% between 2006 and 2010
- Manufacturer schemes for extended warranties and insurance
- Over half of manufacturers surveyed operate their own extended
warranty program
- Retailer schemes for extended warranties and insurance
- Little consistency is evident in Norway' s market for extended
warranties for grey goods
- Risk coverage of all schemes for extended warranties and insurance
- Less than half of schemes provide cover for accidental damage in
addition to technical breakdown
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is forecast to have slipped
further by 2014...
- ... with the value of the extended warranty market declining
concurrently
14.0 POLAND
- Introduction
- Underlying market value and volume
- The increase in sales volume fails to offset a decline in market
value between 2006 and 2010
- Manufacturer schemes for extended warranties and insurance
- Over a half of manufacturers surveyed have introduced an extended
warranty program
- Retailer schemes for extended warranties and insurance
- An increasing number of retailers of grey goods in Poland cross-sell
extended warranties
- Risk coverage of all schemes for extended warranties and insurance
- More than half of all schemes provide cover for accidental damage in
addition to breakdown
- Independent distribution channels
- Extended warranties are also available through Zagiel, a consumer
finance company
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is expected to have fallen further
by 2014...
- ... causing a small reduction in the value of the associated extended
warranty market
15.0 PORTUGAL
- Introduction
- Underlying market value and volume
- The increase in sales volume fails to offset a decline in market
value between 2006 and 2010
- Manufacturer schemes for extended warranties and insurance
- A half of manufacturers surveyed operate their own extended warranty
program
- Retailer schemes for extended warranties and insurance
- Five non-captive partners are active in Portugal' s market for
extended warranties for grey goods
- Risk coverage of all schemes for extended warranties and insurance
- Almost a half of schemes provider cover for accidental damage in
addition to breakdown
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is forecast to have slipped
further by 2014...
- ... although the value of the extended warranty market may rise
slightly
16.0 ROMANIA
- Introduction
- Underlying market value and volume
- The value of the grey goods market fell by over 12% between 2006 and
2010
- Manufacturer schemes for extended warranties and insurance
- Seven manufacturers of grey goods operate extended warranty programs
in Romania
- Retailer schemes for extended warranties and insurance
- BNP Paribas Assurance takes its first steps Romania' s extended
warranty market
- Risk coverage of all schemes for extended warranties and insurance
- Four schemes reportedly provide cover for accidental damage in
addition to technical breakdown
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The grey goods market is forecast to have shrunk further by 2014...
- ... although a higher overall take-up rate may result in growth in
the small extended warranty market
17.0 RUSSIA
- Introduction
- Underlying market value and volume
- Newer and quicker technologies contribute to falling prices for many
types of grey good
- Manufacturer schemes for extended warranties and insurance
- One third of manufacturers have a scheme, and these are run on an
internal basis
- Retailer schemes for extended warranties and insurance
- External underwriters identified by the research include RINCO and
Rosgosstrakh...
- ...whereas retailing giant El Dorado makes use of its own captive
provider
- Risk coverage of all schemes for extended warranties and insurance
- Half of the schemes identified by the research include protection for
accidental damage
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The rise of mobile computing and communications will limit future
sales of traditional grey goods...
- ...although the market for extended warranties for these products is
still forecast to grow
18.0 SPAIN
- Introduction
- Underlying market value and volume
- The increase in sales volume fails to offset a decline in market
value between 2006 and 2010
- Manufacturer schemes for extended warranties and insurance
- Acer, Dell and Packard Bell are the only manufacturers to deviate
from a purely internal operating model
- Retailer schemes for extended warranties and insurance
- Caser and Domestic & General each possess multiple retailer
partnerships in this field
- Risk coverage of all schemes for extended warranties and insurance
- Only one third of extended warranty programs cover accidental damage
in addition to breakdown
- Independent distribution channels
- Garante, a broker, offers stand-alone coverage for all types of
consumer electronics
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is forecast to have retreated
further by 2014...
- ... simultaneously reducing the value of the market for related
extended warranties
19.0 SWEDEN
- Introduction
- Underlying market value and volume
- The value of sales of grey goods fell back precipitously during the
five years to the end of 2010
- Manufacturer schemes for extended warranties and insurance
- Manufacturer programs for extended warranty schemes are reasonably
widespread in Sweden
- Retailer schemes for extended warranties and insurance
- Non-captive partnerships dominate Sweden' s market for extended
warranties for grey goods...
- ...with Moderna Forsakringar leading a select group of Scandinavian
insurers
- Risk coverage of all schemes for extended warranties and insurance
- 17 out of 27 schemes identified cover accidental damage in addition
to technical breakdown
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is forecast to decline further in
the years leading up to 2014...
- ... which will also occasion a further contraction in the size of the
related extended warranty market
20.0 SWITZERLAND
- Introduction
- Underlying market value and volume
- The increase in sales volume fails to offset a decline in market
value between 2006 and 2010
- Manufacturer schemes for extended warranties and insurance
- A half of manufacturers surveyed operate their own extended warranty
program
- Retailer schemes for extended warranties and insurance
- Three non-captive extended warranty providers are identifiable in
Switzerland
- Risk coverage of all schemes for extended warranties and insurance
- Almost a half of schemes provider cover for accidental damage in
addition to breakdown
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is forecast to have slipped
further by 2014...
- ... which is likely to also bring down expenditure on related
extended warranties
21.0 TURKEY
- Introduction
- Underlying market value and volume
- While the volume of grey goods sold remained largely stable, the
market value has declined since 2006
- Manufacturer schemes for extended warranties and insurance
- Ten out of 20 manufacturers investigated offer extended warranty
programs
- Retailer schemes for extended warranties and insurance
- MediaMarkt collaborates with Mondial Assistance as its provider of
extended warranties
- Risk coverage of all schemes for extended warranties and insurance
- Most schemes are focused purely on cover for technical breakdown
- Independent distribution channels
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The volume of grey goods sold is forecast to decline by almost 12%
between 2006 and 2010...
- ... although a higher overall take-up rate may result in growth in
the small extended warranty market
22.0 UNITED KINGDOM
- Introduction
- Underlying market value and volume
- The UK' s grey goods market value declined by almost a third between
2006 and 2010
- Manufacturer schemes for extended warranties and insurance
- Several manufacturers collaborate with external extended warranty or
insurance providers
- Retailer schemes for extended warranties and insurance
- Several providers compete for retailer partnerships with Domestic &
General and The Warranty Group
- Dixons Retail Group generates a significant stream of revenue from
extended warranties
- Although its international revenues have grown strongly, the UK
remains central for Domestic & General
- HomeServe is continuing its mission to expand its warranty market
share in the UK...
- ...and Warranty Direct is growing profitably, although only partially
from consumer electronics
- Risk coverage of all schemes for extended warranties and insurance
- Two thirds of schemes provide cover for accidental damage in addition
to technical breakdown
- Independent distribution channels
- A number of providers in the UK offer extended warranties directly to
consumers...
- ... albeit the OFT continues investigations into the competitive
structure of the market
- Market value for extended warranties and insurance
- Market forecasts to 2014
- The value of the grey goods market is likely to decline further
between 2006 and 2010...
- ... which means that the value of sales of associated extended
warranties will also retreat
LIST OF GRAPHICS / TABLES
0.0 EXECUTIVE SUMMARY
- Together, the UK, Germany, and Italy combined accounted for over a half of
the total European market in 2010
- On average, sales of extended warranties were worth 2.05% of the value of
the underlying market for brown goods in 2010
- In comparison to their counterparts in white and brown goods,
manufacturers of grey goods are quite likely to run extended warranty schemes
- Finaccord predicts that the market for extended warranties linked to grey
goods will fall at an annual average of -2.4% up to 2014
1.0 INTRODUCTION
- Organisations researched segmented by country and by type
2.0 EUROPEAN OVERVIEW
- Value of sales of grey goods in Europe segmented by country, 2006 and 2010
- Value of sales of grey goods in Europe segmented by country, 2006 and 2010
(data)
- Volume of sales of grey goods in Europe segmented by country, 2006 and 2010
- Volume of sales of grey goods in Europe segmented by country, 2006 and
2010 (data)
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Europe: provision rates segmented by country, 2011
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Europe: operating models segmented by country, 2011
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Europe: operating models segmented by country, 2011 (data)
- Retailer schemes for extended warranties and insurance linked to grey
goods in Europe: provision rates segmented by country, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Europe: provision rates segmented by type of retailer, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Europe: operating models segmented by country, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Europe: operating models segmented by country, 2011 (data)
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Europe segmented by country, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Europe segmented by country, 2010
- Approximate market value for extended warranties and insurance linked to
grey goods in Europe plotted against this value as a percentage of the value
of the underlying market for grey goods, segmented by country, 2010
- Approximate market value for extended warranties and insurance linked to
grey goods in Europe and this value as a percentage of the value of the
underlying market for grey goods, segmented by country, 2010 (data)
- Value of sales of grey goods in Europe segmented by country, 2010 and 2014
(forecast)
- Value of sales of grey goods in Europe segmented by country, 2010 and 2014
(forecast) (data)
- Volume of sales of grey goods in Europe segmented by country, 2010 and
2014 (forecast)
- Volume of sales of grey goods in Europe segmented by country, 2010 and
2014 (forecast) (data)
- Approximate market value for extended warranties and insurance linked to
grey goods in Europe segmented by country, 2010 and 2014 (forecast)
- Approximate market value for extended warranties and insurance linked to
grey goods in Europe segmented by country, 2010 and 2014 (forecast) (data)
3.0 AUSTRIA
- Value and volume of sales of grey goods in Austria, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Austria: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Austria: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Austria, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Austria, 2010
- Value and volume of sales of grey goods in Austria, 2010 and 2014
(forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Austria, 2014
4.0 BELGIUM
- Value and volume of sales of grey goods in Belgium, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Belgium: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Belgium: provision rates and operating models, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Belgium, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Belgium, 2010
- Value and volume of sales of grey goods in Belgium, 2010 and 2014
(forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Belgium, 2014
5.0 CZECH REPUBLIC
- Value and volume of sales of grey goods in the Czech Republic, 2006 and
2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in the Czech Republic: provision rates, operating models and provider
share of non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in the Czech Republic: provision rates, operating models and provider
share of non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in the Czech Republic, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in the Czech Republic, 2010
- Value and volume of sales of grey goods in the Czech Republic, 2010 and
2014 (forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in the Czech Republic, 2014
6.0 DENMARK
- Value and volume of sales of grey goods in Denmark, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Denmark: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Denmark: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Denmark, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Denmark, 2010
- Value and volume of sales of grey goods in Denmark, 2010 and 2014
(forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Denmark, 2014
7.0 FINLAND
- Value and volume of sales of grey goods in Finland, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Finland: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Finland: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Finland, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Finland, 2010
- Value and volume of sales of grey goods in Finland, 2010 and 2014
(forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Finland, 2014
8.0 FRANCE
- Value and volume of sales of grey goods in France, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in France: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in France: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in France, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in France, 2010
- Value and volume of sales of grey goods in France, 2010 and 2014 (forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in France, 2014
9.0 GERMANY
- Value and volume of sales of grey goods in Germany, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Germany: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Germany: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Germany, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Germany, 2010
- Value and volume of sales of grey goods in Germany, 2010 and 2014
(forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Germany, 2014
10.0 IRELAND
- Value and volume of sales of grey goods in Ireland, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Ireland: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Ireland: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Ireland, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Ireland, 2010
- Value and volume of sales of grey goods in Ireland, 2010 and 2014
(forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Ireland, 2014
11.0 ITALY
- Value and volume of sales of grey goods in Italy, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Italy: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Italy: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Italy, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Italy, 2010
- Value and volume of sales of grey goods in Italy, 2010 and 2014 (forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Italy, 2014
12.0 NETHERLANDS
- Value and volume of sales of grey goods in the Netherlands, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in the Netherlands: provision rates, operating models and provider share
of non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in the Netherlands: provision rates, operating models and provider share
of non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in the Netherlands, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in the Netherlands, 2010
- Value and volume of sales of grey goods in the Netherlands, 2010 and 2014
(forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in the Netherlands, 2014
13.0 NORWAY
- Value and volume of sales of grey goods in Norway, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Norway: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Norway: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Norway, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Norway, 2010
- Value and volume of sales of grey goods in Norway, 2010 and 2014 (forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Norway, 2014
14.0 POLAND
- Value and volume of sales of grey goods in Poland, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Poland: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Poland: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Poland, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Poland, 2010
- Value and volume of sales of grey goods in Poland, 2010 and 2014 (forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Poland, 2014
15.0 PORTUGAL
- Value and volume of sales of grey goods in Portugal, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Portugal: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Portugal: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Portugal, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Portugal, 2010
- Value and volume of sales of grey goods in Portugal, 2010 and 2014
(forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Portugal, 2014
16.0 ROMANIA
- Value and volume of sales of grey goods in Romania, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Romania: provision rates and operating models, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Romania: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Romania, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Romania, 2010
- Value and volume of sales of grey goods in Romania, 2010 and 2014
(forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Romania, 2014
17.0 RUSSIA
- Value and volume of sales of grey goods in Russia, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Russia: provision rates and operating models, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Russia: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Russia, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Russia, 2010
- Value and volume of sales of grey goods in Russia, 2010 and 2014 (forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Russia, 2014
18.0 SPAIN
- Value and volume of sales of grey goods in Spain, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Spain: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Spain: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Spain, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Spain, 2010
- Value and volume of sales of grey goods in Spain, 2010 and 2014 (forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Spain, 2014
19.0 SWEDEN
- Value and volume of sales of grey goods in Sweden, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Sweden: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Sweden: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Sweden, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Sweden, 2010
- Value and volume of sales of grey goods in Sweden, 2010 and 2014 (forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Sweden, 2014
20.0 SWITZERLAND
- Value and volume of sales of grey goods in Switzerland, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Switzerland: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Switzerland: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Switzerland, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Switzerland, 2010
- Value and volume of sales of grey goods in Switzerland, 2010 and 2014
(forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Switzerland, 2014
21.0 TURKEY
- Value and volume of sales of grey goods in Turkey, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in Turkey: provision rates and operating models, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in Turkey: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in Turkey, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in Turkey, 2010
- Value and volume of sales of grey goods in Turkey, 2010 and 2014 (forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in Turkey, 2014
22.0 UNITED KINGDOM
- Value and volume of sales of grey goods in the UK, 2006 and 2010
- Manufacturer schemes for extended warranties and insurance linked to grey
goods in the UK: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Retailer schemes for extended warranties and insurance linked to grey
goods in the UK: provision rates, operating models and provider share of
non-captive partnerships, 2011
- Risk coverage of all schemes for extended warranties and insurance linked
to grey goods in the UK, 2011
- Approximate market value for extended warranties and insurance linked to
grey goods in the UK, 2010
- Value and volume of sales of grey goods in the UK, 2010 and 2014 (forecast)
- Forecast market value for extended warranties and insurance linked to grey
goods in the UK, 2014
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