市場調查報告書 - 214233

歐洲黑色家電的延長保固與保險市場

Extended Warranties and Insurance for Brown Goods in Europe

出版商 Finaccord Ltd.
出版日期 2011年07月01日 內容資訊 英文 239 Pages
價格
歐洲黑色家電的延長保固與保險市場 Extended Warranties and Insurance for Brown Goods in Europe
出版日期: 2011年07月01日 內容資訊: 英文 239 Pages
簡介

本報告提供歐洲20個國家黑色家電(Brown Goods:家用影音設備,電視,影像播放器等)延長保固與保險的市場相關調查,歐洲整體及各國內部的最新趨勢·市場結構·到2014年為止的市場預測等分析,並將結果概述為以下內容。

執行摘要

第1章 簡介

第2章 歐洲整體概況

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第3章 奧地利

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第4章 比利時

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第5章 捷克

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第6章 丹麥

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第7章 法國

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第8章 芬蘭

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第9章 德國

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第10章 愛爾蘭

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第11章 義大利

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第12章 荷蘭

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第13章 挪威

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第14章 波蘭

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第15章 葡萄牙

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第16章 羅馬尼亞

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第17章 俄羅斯

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第18章 西班牙

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第19章 瑞典

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第20章 瑞士

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第21章 土耳其

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第22章 英國

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

圖表一覽

目錄

‘Extended Warranties and Insurance for Brown Goods in Europe’ is a report about the market for extended warranties and insurance sold in conjunction with brown goods in 20 countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Turkey, and the UK. Brown goods are defined as in-home consumer electronics including non-mobile home audio and cinema products, televisions and projectors, and video players. Related extended warranties and insurance usually cover mechanical and / or technical breakdown only although cover for accidental damage can be incorporated in certain cases. The report draws on extensive primary and secondary research covering over 860 organisations involved in the production and distribution of brown goods including manufacturers, specialised retailers of consumer electronics, supermarkets and other types of retailer (namely, department stores, DIY outlets, speciality retailers and variety retailers). You may be able to use this report and the PartnerBASE™ dataset that accompanies it in one or more of the following ways: - appreciate the size of the opportunity in the market for extended warranties and insurance linked to brown goods in Europe: in aggregate, this is a substantial market; - understand how dynamic competitors are helping the sector to grow at a rate in excess of the underlying market for brown goods in a number of countries; - assess the position of national and international competitors such as Actua, AmTrust International, assona, Assurant Solutions, BNP Paribas Assurance, Chartis, Domestic & General, Estendo, HomeServe / SFG, Moderna Forsakringar, Mondial Assistance, Solid Forsakringar, SPB, The Warranty Group, and Wertgarantie; - consider how the value of the market for extended warranties and insurance linked to brown goods in Europe may reasonably be expected to evolve up to 2014.

Table of Contents

0.0 EXECUTIVE SUMMARY

  • The total market was worth approximately EUR 1.12 billion in 2010
  • In relative terms, the UK, Ireland and Austria are Europe' s most developed markets
  • Specialist retailers of consumer electronics are most likely to be running extended warranty programs
  • The value of extended warranties and insurance linked to brown goods will rise modestly by 2014

1.0 INTRODUCTION

  • What is this report about?
  • Rationale
    • Most published data focuses disproportionately on the underlying consumer product markets...
    • ... ignoring the fact that manufacturers and retailers can make large profits from warranty schemes
    • Evolving distribution channels both favour and compromise extended warranty provision
  • Methodology
    • Manufacturer and retailer survey
      • The survey extends to over 870 manufacturers and retailers of brown goods
    • Market data
  • Definitions
    • Extended warranties and insurance
      • Extended warranties and insurance linked to consumer products come in a variety of formats...
      • ... and are frequently marketed to consumers under alternative titles
    • Operating models
  • PartnerBASE™
  • Finaccord

2.0 EUROPEAN OVERVIEW

  • Introduction
  • Underlying market value and volume
    • The aggregate value of the brown goods market in Europe hardly changed between 2006 and 2010...
    • ... although sales volumes fell back
  • Manufacturer schemes for extended warranties and insurance
    • Russia has yet to see the introduction of manufacturer extended warranty programs
    • In four of the countries investigated, external entities are visible as partners of manufacturers
  • Retailer schemes for extended warranties and insurance
    • As a Europe-wide average, slightly over 50% of retailers of brown goods offer extended warranties...
    • ... and this figure approaches 60% in the case of specialist retailers of consumer electronics
    • Use of a single, external partner is most widespread in nine of the 20 countries investigated
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is most widespread in Poland, the UK and Sweden
  • Market value for extended warranties and insurance
    • The total market was worth approximately EUR 1.12 billion in 2010
    • In relative terms, the UK, Ireland and Austria are Europe' s most developed markets
  • Market forecasts to 2014
    • The value of the brown goods market is forecast to stagnate in the years leading up to 2014...
    • ... with a similar outlook predicted if the market is measured in terms of sales volumes
    • The value of extended warranties and insurance linked to brown goods will rise modestly by 2014

3.0 AUSTRIA

  • Introduction
  • Underlying market value and volume
    • The volume of sales of brown goods was more than a fifth higher than in 2010 than in 2006
  • Manufacturer schemes for extended warranties and insurance
    • Four manufacturers operate their own extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • Ten Austrian retailers have deals for extended warranties with external partners
  • Risk coverage of all schemes for extended warranties and insurance
    • Some schemes also provide cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The brown goods market is forecast to increase only slightly over the coming years...
    • ... while the value of the extended warranty market can also be expected to rise by a small amount

4.0 BELGIUM

  • Introduction
  • Underlying market value and volume
    • The market for brown goods struggles in the wake of the global economic crisis
  • Manufacturer schemes for extended warranties and insurance
    • Very few manufacturers offer extended warranties for brown goods
  • Retailer schemes for extended warranties and insurance
    • The vast majority of retailer schemes are run on an internal basis
    • ... with CAP.Protection being the only external partner identified by the research
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes identified by the research cover mechanical and technical breakdown only
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • Modern consumer preferences are set to challenge some aspects of the underlying market...
    • ...and the market for extended warranties is not expected to grow between 2010 and 2014

5.0 CZECH REPUBLIC

  • Introduction
  • Underlying market value and volume
    • The value of sales of brown goods grew by slightly over 30% between 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance
    • Only two manufacturers of brown goods have introduced extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • Only a minority of Czech retailers have developed extended warranty programs
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes provide cover for mechanical or technical breakdown only
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • By 2014, the brown goods market is forecast to have slipped slightly in terms of its value...
    • ... although the value of the extended warranty market is predicted to experience a modest rise

6.0 DENMARK

  • Introduction
  • Underlying market value and volume
    • The volume of sales of brown goods was almost 30% less in 2010 than in 2006
  • Manufacturer schemes for extended warranties and insurance
    • Four major manufacturers of brown goods operate their own extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • At least five non-captive providers are active in the market for extended warranties for brown goods...
    • ...with warranty specialists EDB and Securator filling the gap left by Assurant
  • Risk coverage of all schemes for extended warranties and insurance
    • A majority of schemes provide cover for accidental damage as well as mechanical breakdown
  • Independent distribution channels
    • EDB Forsikring and Securator offer independent warranty options
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The brown goods market is forecast to have made a fairly strong recovery by 2014...
    • ... heralding an equivalent rise in the market for related extended warranties

7.0 FINLAND

  • Introduction
  • Underlying market value and volume
    • The volume of sales of brown goods was over a quarter less in 2010 than in 2006
  • Manufacturer schemes for extended warranties and insurance
    • Four manufacturers operate their own extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • Non-captive competitors include Moderna Forsakringar, Pohjola Vakuutus and Solid Forsakringar
  • Risk coverage of all schemes for extended warranties and insurance
    • Only retailer schemes provide cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The brown goods market is forecast to have made a substantial recovery by 2014...
    • ... helping to spur a concurrent increase in the market for related extended warranties

8.0 FRANCE

  • Introduction
  • Underlying market value and volume
    • France' s underlying market for brown goods has declined in recent years
  • Manufacturer schemes for extended warranties and insurance
    • Several manufacturer schemes are underwritten by Domestic & General
  • Retailer schemes for extended warranties and insurance
    • Brokers SFG and SPB together account for around half of the schemes identified by the research...
    • ...whilst insurers AXA and Domestic & General are also highly visible in this market
    • Although working more in the background, Supporter is another significant specialist in this sector
  • Risk coverage of all schemes for extended warranties and insurance
    • Some retailers' extended warranty programs also include cover for accidental damage
  • Independent distribution channels
    • Specialist online suppliers include GarantiePrivee.com and monSAV.com
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • Both the volume and value of the underlying brown goods market are likely to decline...
    • ...whilst rising uptake is expected to keep the extended warranty market growing

9.0 GERMANY

  • Introduction
  • Underlying market value and volume
    • The value of sales of brown goods was almost a quarter higher in 2010 than in 2006
  • Manufacturer schemes for extended warranties and insurance
    • A substantial minority of manufacturers operate their own extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • There are several competitors to Domestic & General and Wertgarantie in Germany
    • Having previously acted as a tied agent for AXA, assona now operates as a broker
    • Domestic & General laid claim to a portfolio of 1.8 million contracts in Germany by March 2011
    • ERGO Direkt started an affinity partnership with Amazon in April 2011
    • SPB Garant possesses co-operation agreements with around 10,000 retailer outlets in Germany
    • Wertgarantie grew its revenues by more than 10% during 2010
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes provide cover for mechanical or technical breakdown only
  • Independent distribution channels
    • Distribution is not limited to manufacturers and retailers of brown goods
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The brown goods market is forecast to remain virtually static in value terms between 2010 and 2014...
    • ...while the value of the extended warranty market will register a modest increase

10.0 IRELAND

  • Introduction
  • Underlying market value and volume
    • The volume of sales of brown goods dropped by more than half between 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance
    • Most manufacturers running schemes do so on an internal basis
  • Retailer schemes for extended warranties and insurance
    • Chartis and Domestic & General are the only external partners used for extended warranties
  • Risk coverage of all schemes for extended warranties and insurance
    • Over half of schemes provide cover for accidental damage as well as technical fault
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • Ireland' s brown goods market is forecast to make a modest recovery only by 2014...
    • ... with the value of the extended warranty market posting a similarly slight gain

11.0 ITALY

  • Introduction
  • Underlying market value and volume
    • The volume of sales of brown goods declined by almost 20% between 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance
    • Seven manufacturers operate their own extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • Estendo is Italy' s most prolific partner of retailers for extended warranties linked to brown goods...
    • ... in spite of having been founded as recently as 2004
    • Among other competitors are Anovo, Assurant Solutions and Business Company
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes provide cover for mechanical or technical breakdown only
  • Independent distribution channels
    • Estendo also markets extended warranty cover to consumers directly through its website
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The brown goods market is forecast to have slipped further by 2014...
    • ... although the value of the extended warranty market is predicted to remain stable

12.0 NETHERLANDS

  • Introduction
  • Underlying market value and volume
    • The Dutch market for brown goods continues to grow, and prices are also rising
  • Manufacturer schemes for extended warranties and insurance
    • Where they exist, Dutch manufacturer schemes are run on an internal basis
  • Retailer schemes for extended warranties and insurance
    • Actua Verzekeren accounts for around 70% of non-captive partnerships
  • Risk coverage of all schemes for extended warranties and insurance
    • The majority of schemes cover mechanical and technical breakdown only
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The number of goods sold will continue to rise, whereas average prices are expected to fall...
    • ...and consumer uptake of the related warranty products is also expected to increase

13.0 NORWAY

  • Introduction
  • Underlying market value and volume
    • Norway' s brown goods market contracted between 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance
    • Extended warranty programs have been set up by just three manufacturer brands
  • Retailer schemes for extended warranties and insurance
    • Comparatively few retailers of brown goods in Norway bother with extended warranties
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is incorporated in some extended warranties
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The brown goods market is forecast to pick up between 2010 and 2014...
    • ... triggering a modest increase in the small market for extended warranties

14.0 POLAND

  • Introduction
  • Underlying market value and volume
    • The value of Poland' s brown goods market moved up strongly between 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance
    • Four manufacturers operate their own extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • There are at least seven non-captive partners in Poland' s expanding extended warranty market
  • Risk coverage of all schemes for extended warranties and insurance
    • A relatively large number of schemes also offer cover for accidental damage
  • Independent distribution channels
    • Extended warranties are also available through Zagiel, a consumer finance company
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The brown goods market is forecast to have increased by 2014...
    • ... boosting the value of the extended warranty market

15.0 PORTUGAL

  • Introduction
  • Underlying market value and volume
    • The volume of sales of brown goods was over a quarter less in 2010 than in 2006
  • Manufacturer schemes for extended warranties and insurance
    • Only two manufacturers operate their own extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • Four non-captive partners are active in Portugal' s market for extended warranties for brown goods
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes provide cover for mechanical or technical breakdown only
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The brown goods market is forecast to have slipped further by 2014...
    • ... although the value of the extended warranty market may rise slightly

16.0 ROMANIA

  • Introduction
  • Underlying market value and volume
    • There has been a trend for Romanian consumers to buy higher value brown goods than in the past
  • Manufacturer schemes for extended warranties and insurance
    • Few manufacturers have launched extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • BNP Paribas Assurance takes its first steps Romania' s extended warranty market
  • Risk coverage of all schemes for extended warranties and insurance
    • Two schemes reportedly provide cover for accidental damage in addition to technical breakdown
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The brown goods market is likely to achieve modest growth up to 2014...
    • ... which will help Romania' s very small extended warranty market to evolve further

17.0 RUSSIA

  • Introduction
  • Underlying market value and volume
    • Changes in market value and volume are indicative of a sustained period of high inflation
  • Manufacturer schemes for extended warranties and insurance
    • In Russia, manufacturers do not appear to offer extended warranties in relation to brown goods
  • Retailer schemes for extended warranties and insurance
    • Retailing giant El Dorado makes use of its own captive provider
  • Risk coverage of all schemes for extended warranties and insurance
    • Only one scheme covered by the Russian research includes cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • Russia' s expanding middle classes will help to support steady growth in underlying product sales...
    • ...and uptake of extended warranties is also expected to rise steadily in the coming years

18.0 SPAIN

  • Introduction
  • Underlying market value and volume
    • The volume of sales of brown goods was almost a quarter less in 2010 than in 2006
  • Manufacturer schemes for extended warranties and insurance
    • Only three manufacturers of brown goods have introduced their own program in Spain
  • Retailer schemes for extended warranties and insurance
    • A variety of partners and configurations are found in Spain for extended warranties for brown goods
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes provide cover for mechanical or technical breakdown only
  • Independent distribution channels
    • Garante, a broker, offers stand-alone coverage for all types of consumer electronics
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • Spain' s brown goods market is likely to stagnate between 2010 and 2014...
    • ... although the value of the extended warranty market may rise slightly

19.0 SWEDEN

  • Introduction
  • Underlying market value and volume
    • The volume of sales of brown goods declined by well over a quarter from 2006 to 2010
  • Manufacturer schemes for extended warranties and insurance
    • One third of manufacturers operate their own extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • Four non-captive partners are active in Sweden' s market for extended warranties for brown goods
    • Moderna Forsakringar leads a select group of Scandinavian insurers
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes provide cover for accidental damage as well as technical faults
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The brown goods market is forecast to have partially recovered by 2014...
    • ... causing the value of the extended warranty market to rise very slightly

20.0 SWITZERLAND

  • Introduction
  • Underlying market value and volume
    • Both the value and volume of sales of brown goods rose steadily between 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance
    • A handful of manufacturers have introduced their own extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • Three non-captive extended warranty providers are identifiable in Switzerland
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes provide cover for mechanical or technical breakdown only
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The brown goods market is forecast to remain virtually static between 2010 and 2014...
    • ... with the same comment applying to the associated market for extended warranties

21.0 TURKEY

  • Introduction
  • Underlying market value and volume
    • There has been a trend for Turkish consumers to buy higher value brown goods
  • Manufacturer schemes for extended warranties and insurance
    • Less than a half of manufacturers investigated offer extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • Electro World collaborates with Chartis as its provider of extended warranties
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes are focused purely on cover for technical breakdown
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The volume of brown goods sold is forecast to reach six million by 2014
    • ... meaning that the value of related extended warranties may be close to 1% of the underlying market value

22.0 UNITED KINGDOM

  • Introduction
  • Underlying market value and volume
    • The volume of sales of brown goods was more than 10% less in 2010 than in 2006
  • Manufacturer schemes for extended warranties and insurance
    • In the UK, over a half of major manufacturers of brown goods run extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • Most retail brands outsource their extended warranty programs to external partners...
    • ...with a variety of specialised brokers and underwriters in evidence in this context
    • Dixons Retail Group generates a significant stream of revenue from extended warranties
    • Although its international revenues have grown strongly, the UK remains central for Domestic & General
    • HomeServe is continuing its mission to expand its warranty market share in the UK...
    • ...and Warranty Direct is growing profitably, although only partially from consumer electronics
  • Risk coverage of all schemes for extended warranties and insurance
    • Most schemes provide cover for accidental damage as well as technical breakdown
  • Independent distribution channels
    • A number of providers in the UK offer extended warranties directly to consumers...
    • ... albeit the OFT continues investigations into the competitive structure of the market
  • Market value for extended warranties and insurance
  • Market forecasts to 2014
    • The UK' s brown goods market may have retreated further still by 2014...
    • ...with the value of the related extended warranty market falling in tandem

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY

  • Together, the UK, Germany, France and Italy combined accounted for over three quarters of the total European market in 2010
  • On average, sales of extended warranties were worth 2.62% of the value of the underlying market for brown goods in 2010
  • Less than a third of manufacturers of brown goods in Europe are running their own schemes for extended warranties
  • Finaccord predicts that the market for extended warranties linked to brown goods will grow at an annual average of 0.5% up to 2014

1.0 INTRODUCTION

  • Organisations researched segmented by country and by type

2.0 EUROPEAN OVERVIEW

  • Value of sales of brown goods in Europe segmented by country, 2006 and 2010
  • Value of sales of brown goods in Europe segmented by country, 2006 and 2010 (data)
  • Volume of sales of brown goods in Europe segmented by country, 2006 and 2010
  • Volume of sales of brown goods in Europe segmented by country, 2006 and 2010 (data)
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Europe: provision rates segmented by country, 2011
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Europe: operating models segmented by country, 2011
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Europe: operating models segmented by country, 2011 (data)
  • Retailer schemes for extended warranties and insurance linked to brown goods in Europe: provision rates segmented by country, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Europe: provision rates segmented by type of retailer, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Europe: operating models segmented by country, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Europe: operating models segmented by country, 2011 (data)
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Europe segmented by country, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Europe segmented by country, 2010
  • Approximate market value for extended warranties and insurance linked to brown goods in Europe plotted against this value as a percentage of the value of the underlying market for brown goods, segmented by country, 2010
  • Approximate market value for extended warranties and insurance linked to brown goods in Europe and this value as a percentage of the value of the underlying market for brown goods, segmented by country, 2010 (data)
  • Value of sales of brown goods in Europe segmented by country, 2010 and 2014 (forecast)
  • Value of sales of brown goods in Europe segmented by country, 2010 and 2014 (forecast) (data)
  • Volume of sales of brown goods in Europe segmented by country, 2010 and 2014 (forecast)
  • Volume of sales of brown goods in Europe segmented by country, 2010 and 2014 (forecast) (data)
  • Approximate market value for extended warranties and insurance linked to brown goods in Europe segmented by country, 2010 and 2014 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Europe segmented by country, 2010 and 2014 (forecast) (data)

3.0 AUSTRIA

  • Value and volume of sales of brown goods in Austria, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Austria: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Austria: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Austria, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Austria, 2010
  • Value and volume of sales of brown goods in Austria, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Austria, 2014

4.0 BELGIUM

  • Value and volume of sales of brown goods in Belgium, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Belgium: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Belgium: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Belgium, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Belgium, 2010
  • Value and volume of sales of brown goods in Belgium, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Belgium, 2014

5.0 CZECH REPUBLIC

  • Value and volume of sales of brown goods in the Czech Republic, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in the Czech Republic: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in the Czech Republic: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in the Czech Republic, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in the Czech Republic, 2010
  • Value and volume of sales of brown goods in the Czech Republic, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in the Czech Republic, 2014

6.0 DENMARK

  • Value and volume of sales of brown goods in Denmark, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Denmark: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Denmark: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Denmark, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Denmark, 2010
  • Value and volume of sales of brown goods in Denmark, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Denmark, 2014

7.0 FINLAND

  • Value and volume of sales of brown goods in Finland, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Finland: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Finland: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Finland, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Finland, 2010
  • Value and volume of sales of brown goods in Finland, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Finland, 2014

8.0 FRANCE

  • Value and volume of sales of brown goods in France, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in France: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in France: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in France, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in France, 2010
  • Value and volume of sales of brown goods in France, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in France, 2014

9.0 GERMANY

  • Value and volume of sales of brown goods in Germany, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Germany: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Germany: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Germany, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Germany, 2010
  • Value and volume of sales of brown goods in Germany, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Germany, 2014

10.0 IRELAND

  • Value and volume of sales of brown goods in Ireland, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Ireland: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Ireland: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Ireland, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Ireland, 2010
  • Value and volume of sales of brown goods in Ireland, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Ireland, 2014

11.0 ITALY

  • Value and volume of sales of brown goods in Italy, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Italy: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Italy: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Italy, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Italy, 2010
  • Value and volume of sales of brown goods in Italy, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Italy, 2014

12.0 NETHERLANDS

  • Value and volume of sales of brown goods in the Netherlands, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in the Netherlands: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in the Netherlands: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in the Netherlands, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in the Netherlands, 2010
  • Value and volume of sales of brown goods in the Netherlands, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in the Netherlands, 2014

13.0 NORWAY

  • Value and volume of sales of brown goods in Norway, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Norway: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Norway: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Norway, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Norway, 2010
  • Value and volume of sales of brown goods in Norway, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Norway, 2014

14.0 POLAND

  • Value and volume of sales of brown goods in Poland, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Poland: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Poland: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Poland, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Poland, 2010
  • Value and volume of sales of brown goods in Poland, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Poland, 2014

15.0 PORTUGAL

  • Value and volume of sales of brown goods in Portugal, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Portugal: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Portugal: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Portugal, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Portugal, 2010
  • Value and volume of sales of brown goods in Portugal, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Portugal, 2014

16.0 ROMANIA

  • Value and volume of sales of brown goods in Romania, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Romania: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Romania: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Romania, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Romania, 2010
  • Value and volume of sales of brown goods in Romania, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Romania, 2014

17.0 RUSSIA

  • Value and volume of sales of brown goods in Russia, 2006 and 2010
  • Retailer schemes for extended warranties and insurance linked to brown goods in Russia: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Russia, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Russia, 2010
  • Value and volume of sales of brown goods in Russia, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Russia, 2014

18.0 SPAIN

  • Value and volume of sales of brown goods in Spain, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Spain: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Spain: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Spain, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Spain, 2010
  • Value and volume of sales of brown goods in Spain, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Spain, 2014

19.0 SWEDEN

  • Value and volume of sales of brown goods in Sweden, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Sweden: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Sweden: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Sweden, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Sweden, 2010
  • Value and volume of sales of brown goods in Sweden, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Sweden, 2014

20.0 SWITZERLAND

  • Value and volume of sales of brown goods in Switzerland, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Switzerland: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Switzerland: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Switzerland, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Switzerland, 2010
  • Value and volume of sales of brown goods in Switzerland, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Switzerland, 2014

21.0 TURKEY

  • Value and volume of sales of brown goods in Turkey, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Turkey: provision rates and operating models, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in Turkey: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Turkey, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in Turkey, 2010
  • Value and volume of sales of brown goods in Turkey, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in Turkey, 2014

22.0 UNITED KINGDOM

  • Value and volume of sales of brown goods in the UK, 2006 and 2010
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in the UK: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Retailer schemes for extended warranties and insurance linked to brown goods in the UK: provision rates, operating models and provider share of non-captive partnerships, 2011
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in the UK, 2011
  • Approximate market value for extended warranties and insurance linked to brown goods in the UK, 2010
  • Value and volume of sales of brown goods in the UK, 2010 and 2014 (forecast)
  • Forecast market value for extended warranties and insurance linked to brown goods in the UK, 2014

歐洲黑色家電的延長保固與保險市場是由出版商Finaccord Ltd.在2011年07月01日所出版的。這份市場調查報告書包含239 Pages 價格從美金3292起跳。

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