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市場調查報告書 - 214233

歐洲黑色家電的延長保固與保險市場

Extended Warranties and Insurance for Brown Goods in Europe

出版商 Finaccord Ltd.
出版日期 內容資訊 英文 282 Pages
價格
歐洲黑色家電的延長保固與保險市場 Extended Warranties and Insurance for Brown Goods in Europe
出版日期: 2014年10月01日 內容資訊: 英文 282 Pages
簡介

本報告提供歐洲20個國家黑色家電(Brown Goods:家用影音設備,電視,影像播放器等)延長保固與保險的市場相關調查,歐洲整體及各國內部的最新趨勢·市場結構·到2014年為止的市場預測等分析,並將結果概述為以下內容。

執行摘要

第1章 簡介

第2章 歐洲整體概況

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第3章 奧地利

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第4章 比利時

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第5章 捷克

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第6章 丹麥

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第7章 法國

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第8章 芬蘭

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第9章 德國

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第10章 愛爾蘭

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第11章 義大利

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第12章 荷蘭

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第13章 挪威

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第14章 波蘭

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第15章 葡萄牙

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第16章 羅馬尼亞

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第17章 俄羅斯

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第18章 西班牙

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第19章 瑞典

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第20章 瑞士

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第21章 土耳其

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

第22章 英國

  • 簡介
  • 製造商方面的延長保固與保險方案
  • 零售業者方面的延長保固與保險方案
  • 各方案涵蓋的風險對象
  • 延長保固與保險的市場價值
  • 到2014年為止的市場預測

圖表一覽

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目錄

‘Extended Warranties and Insurance for Brown Goods in Europe’ is a report about the market for extended warranties and insurance sold in conjunction with brown goods in 20 countries: Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Turkey, and the UK. Brown goods are defined as in-home consumer electronics including non-mobile home audio and cinema products, televisions and projectors, and video players. Related extended warranties and insurance always cover mechanical and / or technical breakdown with protection for accidental damage and / or theft also incorporated in an increasing number of cases. The report draws on extensive primary and secondary research covering over 800 organisations involved in the production and distribution of brown goods including manufacturers, specialised retailers of consumer electronics, supermarket / hypermarket brands, department stores, variety retailers and other types of retailer (e.g. DIY, furniture and home product outlets and speciality retailers).

Table of Contents

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • What is this report about
  • Rationale
    • Evolving distribution channels both favour and compromise extended warranty provision
  • Methodology
    • Manufacturer and retailer survey
      • The survey's scope covers the vast majority of significant manufacturers and retailers of brown goods
    • Distribution channels for retailers
    • Market data
    • Exchange rates
  • Definitions
    • Extended warranties and insurance
      • Extended warranties and insurance linked to consumer products come in a variety of formats...
      • ...and are frequently marketed to consumers under alternative titles
      • Several parties may be involved in the provision of warranties and insurance to consumers...
      • ... and warranty extensions are sometimes offered at no explicit charge to the consumer
    • Premiums and other revenues
    • Operating models
    • Weighted shares
  • PartnerBASE and market data annexe
  • Finaccord

2.0 EUROPEAN OVERVIEW

  • Introduction
  • Underlying market value and volume
    • Across the 20 countries, expenditure on brown goods rose by nearly 5% between 2009 and 2013...
    • ...with France, Germany and the UK accounting for almost a half of the total market value in 2013
  • Provision of extended warranties and insurance by manufacturers and retailers
    • Retailer extended warranty and insurance schemes are far more numerous than manufacturer programs
    • Retailers selling both offline and online are most likely to promote cover for brown goods
  • Manufacturer schemes for extended warranties and insurance
    • Almost 30% of manufacturers of brown goods investigated have a scheme up and running...
    • ... with a minority of these organised in conjunction with a single external partner
    • The most prominent manufacturers are those active across all or most of the 20 countries...
    • ... such as Apple, Samsung, Sony and Toshiba
  • Retailer schemes for extended warranties and insurance
    • Among retailers, the program provision rate surpasses 50% when viewed across all 20 countries
    • Almost two thirds of these initiatives are outsourced entirely to one external partner...
    • ... although internally-managed schemes are most numerous in four countries
    • Domestic & General and SPB hold the most extended warranty partnerships with retail brands
  • Analysis for manufacturer and retailer schemes combined
    • Across all types of scheme, Domestic & General leads by both unweighted and weighted measures...
    • ... with a number of other specialist and multiline insurers occupying high positions in the rankings
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage has increased as a feature of policies protecting brown goods...
    • ... and is especially visible in Austria but much less so in Romania and Switzerland
  • Independent distribution channels
    • Independent providers of stand-alone brown goods cover are active in seven out of the 20 countries
  • Market value for extended warranties and insurance
    • In some countries, extended warranty take-up rates may have declined slightly in recent years...
    • ... and are determined by a number of factors that vary by country
    • The net effect is likely to have been a marginal decrease in the overall market value
    • Nevertheless, growth in the market value is likely to have occurred in 11 countries researched
    • Relative to the value of the underlying brown goods sector, the UK market is the most developed
  • Market forecasts to 2017
    • Steady growth in the underlying market value and volume will continue through to 2017...
    • ... with the strongest rise predicted for Turkey
    • Overall take-up rates for extended warranties for brown goods are unlikely to oscilate greatly...
    • ... in part because the technology of the underlying products will not alter consumer behaviour
    • Thus, the market for extended warranties for brown goods is likely to be fairly stable up to 2017...
    • ... with little change in the segmentation of this market by country
  • Key data tables

3.0 AUSTRIA

  • Introduction
  • Underlying market value and volume
    • The value and volume of sales of brown goods both grew only slightly between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Two-year original guarantees are provided most commonly by manufacturers of brown goods
  • Manufacturer schemes for extended warranties and insurance
    • Extended warranty programs have been introduced by Apple, Sharp, Sony and Toshiba
  • Retailer schemes for extended warranties and insurance
    • Extended warranties are on offer from the vast majority of major retailers of brown goods in Austria...
    • ... with five different external partners involved in this domain
    • Assona was bought by SchneiderGolling & Cie in March 2013
  • Risk coverage of all schemes for extended warranties and insurance
    • With one exception, all extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The underlying brown goods market will continue to rise gently in value up to 2017...
    • ...although the associated market for extended warranties may drift back

4.0 BELGIUM

  • Introduction
  • Underlying market value and volume
    • The value and volume of sales of brown goods was essentially flat between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Two-year original guarantees constitute the norm for brown goods in Belgium...
  • Manufacturer schemes for extended warranties and insurance
    • ... and not many manufacturers have an arrangement for extended warranties...
    • ... albeit Apple, Panasonic, Samsung and Toshiba are all exceptions in this respect
  • Retailer schemes for extended warranties and insurance
    • Over a half of retail chains in Belgium selling brown goods promote related extended warranties...
    • ... among which Van den Borre and Media Markt may be running the largest programs
    • CAP.Protection was acquired by SPB in March 2014 and is being merged into SPB Belgium
  • Risk coverage of all schemes for extended warranties and insurance
    • Few extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Between 2013 and 2017, Belgium's market for brown goods will register a better growth rate
    • ...causing the related extended warranty market to increase modestly in value

5.0 CZECH REPUBLIC

  • Introduction
  • Underlying market value and volume
    • Czech consumers bought around 1.6 million items classifiable as brown goods in 2013
  • Manufacturers' original warranty length and consumer law
    • Two-year manufacturer guarantees are the norm for brown goods in the Czech Republic
  • Manufacturer schemes for extended warranties and insurance
    • Apple, Samsung, Sony and Toshiba all run extended warranty programs for brown goods
  • Retailer schemes for extended warranties and insurance
    • All but one retailer scheme is outsourced to an external extended warranty or insurance company...
    • ... with five such providers visible in total
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is available in a minority of schemes
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Up to 2017, the underlying brown goods market will rise more by volume than by value...
    • ...and it is possible that the related market for extended warranties will fall back somewhat

6.0 DENMARK

  • Introduction
  • Underlying market value and volume
    • The Danish brown goods market was worth over DKK 7 billion in 2013
  • Manufacturers' original warranty length and consumer law
    • No manufacturers offer original guarantees lasting longer than two years in Denmark
  • Manufacturer schemes for extended warranties and insurance
    • ANV and Danrisk both hold partnerships with manufacturers of brown goods
  • Retailer schemes for extended warranties and insurance
    • More than half of retail chains selling brown goods promote related extended warranties...
    • ... with as many as eight providers competing for retailer mandates
    • The acquisition of Securator re-enforces the prominent position of Tryg in this market
  • Risk coverage of all schemes for extended warranties and insurance
    • A majority of extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The underlying brown goods market will continue to rise gently in value up to 2017...
    • ...although it is possible that the related market for extended warranties will diminish slightly

7.0 FINLAND

  • Introduction
  • Underlying market value and volume
    • Finnish consumers spent over EUR 680 million on brown goods in 2013
  • Manufacturers' original warranty length and consumer law
    • Two-year original guarantees represent the mode for brown goods in Finland
  • Manufacturer schemes for extended warranties and insurance
    • Most manufacturers of brown goods have not introduced extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • Extended warranties are on offer from only a minority of brown goods retailers in Finland...
    • ... among which Suomen Takuuvakuutus holds most partnerships
  • Risk coverage of all schemes for extended warranties and insurance
    • Extended warranties for brown goods in Finland mainly cover technical faults only
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Finland's market for brown goods is predicted to experience growth between 2013 and 2017...
    • ... but a falling attachment rate could cause the associated extended warranty market to go backwards

8.0 FRANCE

  • Introduction
  • Underlying market value and volume
    • Sales of brown goods advanced steadily between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
  • More manufacturers of brown goods offer a one-year original warranty than a two-year one
  • Manufacturer schemes for extended warranties and insurance
    • Apple, Sharp, Sony and Toshiba have made arrangements for extended warranty schemes...
    • ...with two external providers involved in these
  • Retailer schemes for extended warranties and insurance
    • The provision rate among retailers of brown goods is far higher...
    • ...with 19 external insurers or brokers involved in this realm...
    • ... and with SPB prominent once again
    • AssurOne, EGA Innoserve, Karapass Courtage, SAV Group and Supporter are other players in this field
    • 13 retail brands operate schemes internally without apparent external assistance
    • When viewed in weighted terms, the supply structure appears less fragmented
    • AssurOne welcomed Anacap Financial Partners as an equity investor in June 2014
  • Risk coverage of all schemes for extended warranties and insurance
    • A narrow majority of extended warranty schemes for brown goods in France cover accidental damage
  • Independent distribution channels
    • Alternative providers include online specialist Direxi through its 'garantie des biens du foyer'
    • Extended warranties are also sometimes available through payment cards and bank accounts
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • France's market for brown goods is predicted to edge up further between 2013 and 2017
    • ...which will probably result in a largely unchanged picture in the related market for extended warranties

9.0 GERMANY

  • Introduction
  • Underlying market value and volume
    • The value and volume of sales of brown goods both grew slightly between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Most manufacturers of brown goods offer a two-year original warranty in Germany
  • Manufacturer schemes for extended warranties and insurance
    • Manufacturer programs for brown goods in Germany are less widespread than those for brown goods
  • Retailer schemes for extended warranties and insurance
    • AlphaTecc, Conrad, Media Markt, Otto and Saturn all run internally-managed schemes...
    • ... with AXA, Domestic & General, ERGO, itonia and Wertgarantie identifiable as external partners
  • Risk coverage of all schemes for extended warranties and insurance
    • A number of extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
    • In this and other areas, Friendsurance-Alecto has introduced the concept of online peer-to-peer insurance
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The underlying brown goods market will continue to rise gently in value up to 2017...
    • ...although it is possible that the related market for extended warranties will fall back somewhat

10.0 IRELAND

  • Introduction
  • Underlying market value and volume
    • The Irish brown goods market was essentially static between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Most brown goods manufacturers offer an original warranty lasting just one year
  • Manufacturer schemes for extended warranties and insurance
    • Extended warranties are available from Apple, Samsung, Sharp, Sony and Toshiba...
  • Retailer schemes for extended warranties and insurance
    • ... and from Argos, Currys, DID Electrical, Expert, Littlewoods and PC World among retail brands
  • Risk coverage of all schemes for extended warranties and insurance
    • Over a half of extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The underlying brown goods market will edge up in value in the years leading up to 2017...
    • ...although the related market for extended warranties is forecast to stagnate

11.0 ITALY

  • Introduction
  • Underlying market value and volume
    • The value of brown goods grew slightly while sales volumes fell between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Two-year original warranties are ubiquitous among manufacturers of brown goods in Italy
  • Manufacturer schemes for extended warranties and insurance
    • Manufacturer programs for brown goods in Italy are less common than those for brown goods
  • Retailer schemes for extended warranties and insurance
    • More than 70% of retail chains researched selling brown goods promote related extended warranties...
    • ... with the same external partners in evidence as for extended warranties for brown goods
    • Estendo achieved revenue growth of over 40% in 2013
    • Business Company has begun expanding its extended warranty brand outside of Italy
  • Risk coverage of all schemes for extended warranties and insurance
    • A half of extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • By 2017, the brown goods market is forecast to have increased in value by around EUR 200 million...
    • ...which should simultaneously drive progress in the related market for extended warranties

12.0 NETHERLANDS

  • Introduction
  • Underlying market value and volume
    • The value and volume of sales of brown goods both increased modestly between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Over half of brown goods manufacturers offer a two-year original guarantee in the Netherlands
  • Manufacturer schemes for extended warranties and insurance
    • Extended warranties offered by manufacturers of brown goods are not especially widespread
  • Retailer schemes for extended warranties and insurance
    • Most retailers selling extended warranties for brown goods do so via external partners...
    • ... although two utilise a captive provider...
    • ... and eight apparently manage their schemes on a purely internal basis
    • Actua Assurantiën holds the highest weighted share of partnerships in this sphere...
    • ... and combined its product protection propositions under one brand in 2012
    • EWP is a sister company to Germany-based Wertgarantie within AEGIDIUS Rückversicherung
  • Risk coverage of all schemes for extended warranties and insurance
    • Over two thirds of extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The Dutch market for brown goods is predicted to continue modest growth through to 2017...
    • ...feeding through to a similar rise in the associated extended warranty market

13.0 NORWAY

  • Introduction
  • Underlying market value and volume
    • Both the value and volume of sales of brown goods moved up between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • A half of manufacturers of brown goods offer a two-year original warranty in Norway...
  • Manufacturer schemes for extended warranties and insurance
    • ... and several have introduced extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • Four external providers are apparent in the analysis of retailer schemes
  • Risk coverage of all schemes for extended warranties and insurance
    • Most extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • By 2017, expenditure on brown goods by Norwegian consumers is predicted to exceed NOK 7.5 billion
    • The value of the extended warranty market will also rise, but only by a small amount

14.0 POLAND

  • Introduction
  • Underlying market value and volume
    • In terms of its value, the Polish market for brown goods was virtually static between 2013 and 2017
  • Manufacturers' original warranty length and consumer law
    • Almost all manufacturers of brown goods offer a two-year original warranty
  • Manufacturer schemes for extended warranties and insurance
    • Extended warranties for brown goods are on offer from a handful of manufacturers
  • Retailer schemes for extended warranties and insurance
    • The vast majority of retailer programs have been set up with a single, external insurance company...
    • Ergo Hestia claims the most retailer partnerships...
    • ... followed by Europ Assistance and Warta...
    • ... with three other insurers and one broker (SPB Polska) also involved in this arena
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is commonly embedded in extended warranties for brown goods
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Poland's market for brown goods is forecast to rise gently between 2013 and 2017...
    • ... helping to support the extended warranty market in spite of a slight fall in take-up rates

15.0 PORTUGAL

  • Introduction
  • Underlying market value and volume
    • Both the value and volume of sales of brown goods fell slightly between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • All manufacturers of brown goods offer a two-year original warranty in Portugal...
  • Manufacturer schemes for extended warranties and insurance
    • ... and a few have arrangements for extending these
  • Retailer schemes for extended warranties and insurance
  • Five external providers compete for extended warranty partnerships with retailers
  • Risk coverage of all schemes for extended warranties and insurance
    • Six out of 12 extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • A modest rise is predicted for the value of the underlying brown goods market up to 2017...
    • ...and this will also filter through to the related market for extended warranties

16.0 ROMANIA

  • Introduction
  • Underlying market value and volume
    • Between 2009 and 2013, both the value and volume of sales of brown goods moved up somewhat
  • Manufacturers' original warranty length and consumer law
    • The vast majority of manufacturers of brown goods offer a two-year original warranty
  • Manufacturer schemes for extended warranties and insurance
    • All manufacturers with extended warranty schemes administer these internally..
  • Retailer schemes for extended warranties and insurance
    • ... as do most retailers with involvement in this arena
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is rarely included in extended warranties for brown goods
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The value of the Romanian market for brown goods will soon break the RON 2 billion threshold
    • In a relatively young market, it is reasonable to assume a slightly higher overall take-up rate for 2017

17.0 RUSSIA

  • Introduction
  • Underlying market value and volume
    • The value and volume of sales of brown goods both increased between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
  • Most manufacturers of brown goods offer only a one-year guarantee in Russia...
  • Manufacturer schemes for extended warranties and insurance
    • ... and comparatively few have set up an extended warranty scheme
  • Retailer schemes for extended warranties and insurance
    • Retailers offering extended warranties do so by means of three operating models
    • AlfaStrakhovanie obtains the highest ranking among external providers in the weighted analysis
  • Risk coverage of all schemes for extended warranties and insurance
    • More than a half of extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
    • The value of the extended warranty market is likely to have risen quite strongly between 2009 and 2013
  • Market forecasts to 2017
    • Russia's market for brown goods is predicted to experience fair growth between 2013 and 2017...
    • ...with an increase in the attachment rate also contributing to growth in the extended warranty market

18.0 SPAIN

  • Introduction
  • Underlying market value and volume
    • The Spanish brown goods market was almost entirely stagnant between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • All manufacturers offer two-year original warranties
  • Manufacturer schemes for extended warranties and insurance
    • Manufacturer programs for brown goods in Spain are less common than those for brown goods
  • Retailer schemes for extended warranties and insurance
    • Extended warranties are quite commonly available from retailers of brown goods in Spain
    • GARANTíA3 claims the most partnerships with retailers among those researched...
    • ... although it falls back in the weighted analysis
  • Risk coverage of all schemes for extended warranties and insurance
    • Most extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
    • Garante offers an independent option for consumers buying extended warranties for brown goods
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The performance of the brown goods market is predicted to improve in the years to 2017...
    • ...which should simultaneously drive progress in the related market for extended warranties

19.0 SWEDEN

  • Introduction
  • Underlying market value and volume
    • The expenditure on brown goods of consumers in Sweden exceeded SEK 10 billion in 2013
  • Manufacturers' original warranty length and consumer law
    • The vast majority of manufacturers of brown goods offer a two-year factory warranty
  • Manufacturer schemes for extended warranties and insurance
    • ANV claims a significant manufacturer partnership
  • Retailer schemes for extended warranties and insurance
    • By weighted share of partnerships, Moderna Försäkringar and Solid Försäkringar are most prominent...
    • ... although a relatively new competitor has emerged in the shape of Vardia Försäkring
  • Risk coverage of all schemes for extended warranties and insurance
    • Almost all extended warranty schemes for brown goods cover accidental damage
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • By 2017, the value of the brown goods market is forecast to have risen by another SEK 500 million...
    • ... although this will not necessarily flow through to growth in the related extended warranty market

20.0 SWITZERLAND

  • Introduction
  • Underlying market value and volume
    • The Swiss brown goods market has effectively been stagnant in recent times
  • Manufacturers' original warranty length and consumer law
    • All manufacturers of brown goods researched provide a two-year guarantee in Switzerland...
  • Manufacturer schemes for extended warranties and insurance
    • ... and just two have introduced extended warranty programs
  • Retailer schemes for extended warranties and insurance
    • In contrast, availability of extended warranties is quite high among retailers...
    • ... and Sertronics is ranked first by both unweighted and weighted share of partnerships
    • In Switzerland, Sertronics reportedly handles around 125,000 service claims a year
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is rarely available in extended warranties for brown goods
  • Independent distribution channels
  • Market value for extended warranties and insurance
    • A flat brown goods market has translated into a flat extended warranty market...
  • Market forecasts to 2017
    • ... although modest growth is forecast for the period from 2013 to 2017...
    • ... in both the underlying market and the extended warranty sector itself

21.0 TURKEY

  • Introduction
  • Underlying market value and volume
    • Well over 8 million products classifiable as brown goods were sold in Turkey in 2013
  • Manufacturers' original warranty length and consumer law
    • Two-year original warranties represent the mode among manufacturers of brown goods in Turkey
  • Manufacturer schemes for extended warranties and insurance
    • Both Sony and Toshiba have introduced extended warranty programs for their brown goods
  • Retailer schemes for extended warranties and insurance
    • Many more retailers than manufacturers provide extended warranties for brown goods...
    • ... with Cepkask and ServisPlus two of the specialist companies operating in this field...
    • ... along with a couple of multi-line insurers that are also active in it
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage is available in a minority of cases
  • Independent distribution channels
    • One company provides an independent option for brown goods cover
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Between 2013 and 2017, Turkey's brown goods market will rise in value by nearly TRY 1 billion...
    • ...which should also result in a quite significant rise in the related market for extended warranties

22.0 UK

  • Introduction
  • Underlying market value and volume
    • The value and volume of sales of brown goods both increased between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Two thirds of brown goods manufacturers offer only a one-year guarantee in the UK
  • Manufacturer schemes for extended warranties and insurance
    • More than half of manufacturers of brown goods offer some form of extended warranty...
    • ...with Domestic & General the only provider working with more than one manufacturer
    • Summit Insurance Services holds an established relationship with Toshiba
  • Retailer schemes for extended warranties and insurance
    • A significant proportion of retail chains selling brown goods promote related extended warranties...
    • ...with an even wider range of providers identified for brown goods than for brown goods...
    • ...although many of the partnerships are similar
    • SquareTrade (working with UK General and Ageas) is clearly a significant entrant to the market
    • Domestic & General's UK revenues continue to grow at a healthy rate
    • Onex Partners has sold The Warranty Group to TPG Capital, another private equity firm
    • The annual turnover of Corporate Support Solutions now exceeds GBP 20 million
    • The merger of Carphone Warehouse and Dixons Retail unites two key players in consumer goods
  • Services remain an important revenue generator for Dixons Retail
  • Risk coverage of all schemes for extended warranties and insurance
    • Just under a half of extended warranty schemes for brown goods include cover for accidental damage
  • Independent distribution channels
    • Consumers can acquire extended warranties from a variety of different sources...
    • ... including multi-appliance warranty specialists such as Warranty Direct...
    • ... although aggregators appear to be lukewarm about participating in this market...
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The UK's market for brown goods is predicted to experience modest growth between 2013 and 2017...
    • ... which will help to support the related extended warranty market

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • Organisations offering brown goods researched in Europe, segmented by country, type and retailer operating model, 2014

2.0 EUROPEAN OVERVIEW

  • Value and volume of sales of brown goods in Europe, 2009 and 2013
  • Value of sales of brown goods in Europe, segmented by country, 2013
  • Value of sales of brown goods in Europe, segmented by country, 2009 and 2013
  • Volume of sales of brown goods in Europe, segmented by country, 2009 and 2013
  • Schemes for extended warranties and insurance linked to brown goods in Europe: unweighted and weighted segmentation between manufacturers and retailers, 2014
  • Provision rates for extended warranties and insurance linked to brown goods in Europe, segmented between manufacturers and retailers and, for retailers, by retailer category and distribution model, 2014
  • Provision rates for extended warranties and insurance linked to brown goods offered by manufacturers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to brown goods offered by manufacturers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to brown goods offered by manufacturers in Europe, segmented by country, 2014 (table)
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Europe: unweighted and weighted provider share of partnerships, 2014
  • Provision rates for extended warranties and insurance linked to brown goods offered by retailers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to brown goods offered by retailers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to brown goods offered by retailers in Europe, segmented by country, 2014 (table)
  • Retailer schemes for extended warranties and insurance linked to brown goods in Europe: unweighted and weighted provider share of partnerships, 2014
  • Manufacturer and retailer schemes for extended warranties and insurance linked to brown goods in Europe: combined unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Europe, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Europe, segmented by country, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Europe, segmented by country, 2014 (table)
  • Assumed take-up rates for extended warranties and insurance linked to brown goods in Europe segmented by country, 2009 and 2013
  • Approximate market value for extended warranties and insurance linked to brown goods in Europe, 2009 and 2013
  • Approximate market value for extended warranties and insurance linked to brown goods in Europe segmented by country, 2013
  • Approximate market value for extended warranties and insurance linked to brown goods in Europe segmented by country, 2009 and 2013
  • Value of extended warranties and insurance linked to brown goods as a percentage of the underlying market for brown goods in Europe segmented by country, 2013
  • Value of extended warranties and insurance as a percentage of the underlying market for brown goods in Europe segmented by country, 2013 (table)
  • Value and volume of sales of brown goods in Europe, 2013 and 2017 (forecast)
  • Value of sales of brown goods in Europe, segmented by country, 2013 and 2017 (forecast)
  • Volume of sales of brown goods in Europe, segmented by country, 2013 and 2017 (forecast)
  • Assumed take-up rates for extended warranties and insurance linked to brown goods in Europe segmented by country, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Europe, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Europe segmented by country, 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Europe segmented by country, 2013 and 2017 (forecast)
  • Approximate underlying market value for brown goods in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)
  • Approximate underlying market volume for brown goods in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)
  • Approximate market value for extended warranties and insurance linked to brown goods in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)

3.0 AUSTRIA

  • Value and volume of sales of brown goods in Austria, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Austria, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Austria: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Austria: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Austria: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Austria: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Austria, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Austria, 2009 and 2013
  • Value and volume of sales of brown goods in Austria, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Austria, 2013 and 2017 (forecast)

4.0 BELGIUM

  • Value and volume of sales of brown goods in Belgium, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Belgium, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Belgium: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Belgium: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Belgium: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Belgium: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Belgium, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Belgium, 2009 and 2013
  • Value and volume of sales of brown goods in Belgium, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Belgium, 2013 and 2017 (forecast)

5.0 CZECH REPUBLIC

  • Value and volume of sales of brown goods in the Czech Republic, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in the Czech Republic, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in the Czech Republic: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in the Czech Republic: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in the Czech Republic: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in the Czech Republic: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in the Czech Republic, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in the Czech Republic, 2009 and 2013
  • Value and volume of sales of brown goods in the Czech Republic, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in the Czech Republic, 2013 and 2017 (forecast)

6.0 DENMARK

  • Value and volume of sales of brown goods in Denmark, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Denmark, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Denmark: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Denmark: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Denmark: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Denmark: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Denmark, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Denmark, 2009 and 2013
  • Value and volume of sales of brown goods in Denmark, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Denmark, 2013 and 2017 (forecast)

7.0 FINLAND

  • Value and volume of sales of brown goods in Finland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Finland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Finland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Finland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Finland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Finland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Finland, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Finland, 2009 and 2013
  • Value and volume of sales of brown goods in Finland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Finland, 2013 and 2017 (forecast)

8.0 FRANCE

  • Value and volume of sales of brown goods in France, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in France, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in France: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in France: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in France: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in France: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in France, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in France, 2009 and 2013
  • Value and volume of sales of brown goods in France, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in France, 2013 and 2017 (forecast)

9.0 GERMANY

  • Value and volume of sales of brown goods in Germany, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Germany, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Germany: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Germany unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Germany: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Germany: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Germany, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Germany, 2009 and 2013
  • Value and volume of sales of brown goods in Germany, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Germany, 2013 and 2017 (forecast)

10.0 IRELAND

  • Value and volume of sales of brown goods in Ireland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Ireland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Ireland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Ireland unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Ireland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Ireland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Ireland, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Ireland, 2009 and 2013
  • Value and volume of sales of brown goods in Ireland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Ireland, 2013 and 2017 (forecast)

11.0 ITALY

  • Value and volume of sales of brown goods in Italy, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Italy, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Italy: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Italy: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Italy: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Italy: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Italy, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Italy, 2009 and 2013
  • Value and volume of sales of brown goods in Italy, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Italy, 2013 and 2017 (forecast)

12.0 NETHERLANDS

  • Value and volume of sales of brown goods in the Netherlands, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in the Netherlands, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in the Netherlands: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in the Netherlands: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in the Netherlands: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in the Netherlands: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in the Netherlands, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in the Netherlands, 2009 and 2013
  • Value and volume of sales of brown goods in the Netherlands, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in the Netherlands, 2013 and 2017 (forecast)

13.0 NORWAY

  • Value and volume of sales of brown goods in Norway, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Norway, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Norway: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Norway: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Norway: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Norway: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Norway, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Norway, 2009 and 2013
  • Value and volume of sales of brown goods in Norway, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Norway, 2013 and 2017 (forecast)

14.0 POLAND

  • Value and volume of sales of brown goods in Poland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Poland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Poland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Poland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Poland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Poland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Poland, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Poland, 2009 and 2013
  • Value and volume of sales of brown goods in Poland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Poland, 2013 and 2017 (forecast)

15.0 PORTUGAL

  • Value and volume of sales of brown goods in Portugal, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Portugal, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Portugal: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Portugal: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Portugal: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Portugal: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Portugal, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Portugal, 2009 and 2013
  • Value and volume of sales of brown goods in Portugal, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Portugal, 2013 and 2017 (forecast)

16.0 ROMANIA

  • Value and volume of sales of brown goods in Romania, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Romania, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Romania: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Romania: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Romania: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Romania: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Romania, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Romania, 2009 and 2013
  • Value and volume of sales of brown goods in Romania, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Romania, 2013 and 2017 (forecast)

17.0 RUSSIA

  • Value and volume of sales of brown goods in Russia, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Russia, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Russia: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Russia: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Russia: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Russia: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Russia, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Russia, 2009 and 2013
  • Value and volume of sales of brown goods in Russia, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Russia, 2013 and 2017 (forecast)

18.0 SPAIN

  • Value and volume of sales of brown goods in Spain, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Spain, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Spain: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Spain: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Spain: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Spain: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Spain, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Spain, 2009 and 2013
  • Value and volume of sales of brown goods in Spain, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Spain, 2013 and 2017 (forecast)

19.0 SWEDEN

  • Value and volume of sales of brown goods in Sweden, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Sweden, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Sweden: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Sweden: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Sweden: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Sweden: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Sweden, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Sweden, 2009 and 2013
  • Value and volume of sales of brown goods in Sweden, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Sweden, 2013 and 2017 (forecast)

20.0 SWITZERLAND

  • Value and volume of sales of brown goods in Switzerland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Switzerland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Switzerland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Switzerland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Switzerland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Switzerland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Switzerland, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Switzerland, 2009 and 2013
  • Value and volume of sales of brown goods in Switzerland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Switzerland, 2013 and 2017 (forecast)

21.0 TURKEY

  • Value and volume of sales of brown goods in Turkey, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in Turkey, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Turkey: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in Turkey: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Turkey: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in Turkey: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Turkey, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in Turkey, 2009 and 2013
  • Value and volume of sales of brown goods in Turkey, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in Turkey, 2013 and 2017 (forecast)

22.0 UK

  • Value and volume of sales of brown goods in the UK, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of brown goods in the UK, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in the UK: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to brown goods in the UK: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in the UK: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to brown goods in the UK: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to brown goods in the UK, 2014
  • Approximate market value for extended warranties and insurance linked to brown goods in the UK, 2009 and 2013
  • Value and volume of sales of brown goods in the UK, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to brown goods in the UK, 2013 and 2017 (forecast)
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