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市場調查報告書

對於在英國的旅遊保險、援助服務的消費者途徑

Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in the UK

出版商 Finaccord Ltd. 商品編碼 207663
出版日期 內容資訊 英文 40 Pages
商品交期: 最快1-2個工作天內
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對於在英國的旅遊保險、援助服務的消費者途徑 Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in the UK
出版日期: 2014年06月01日 內容資訊: 英文 40 Pages
簡介

本報告提供英國國內的旅遊保險、援助服務市場現狀相關訪談、旅遊保險的加入情形、通路、保險商品的內容(一般商品(單發、年度、包裝商品等)、特殊商品(學生用、既往病史患者等))、對旅遊中的風險的消費者意識、申請頻率等相關資訊。

摘要整理

第1章 簡介

  • 本報告概要
  • 調查的理由
  • 全球消費者的調查
  • 旅遊保險、援助業務相關,其他國際調查報告

第2章 調查分析

  • 簡介
  • 國內、海外旅行市場概況
    • 旅遊的頻率
    • 旅遊的頻率:各年齡
    • 旅遊的頻率:各年收入
  • 旅遊保險、援助服務拿進來
    • 加入了旅遊保險的旅客的比例
    • 加入了旅遊保險的旅客的比例:各年齡
    • 加入了旅遊保險的旅客的比例:各年收入
    • 旅遊保險可能性最高的消費者類型
  • 旅遊保險、援助服務的特徵
    • 旅遊保險的用戶數
    • 旅遊保險商品一般的種類
    • 旅遊保險用戶:各年齡
    • 旅遊保險用戶:各年收入
    • 特殊形態的旅遊保險商品
    • 旅遊保險涵蓋的危險
    • 旅遊保險的供給業者
  • 旅遊保險、援助服務的流通
    • 單體式旅遊保險的通路
    • 單體式旅遊保險的購買窗口
    • 通路、購買窗口的交叉表列
  • 旅遊保險、援助服務的申請
    • 旅遊保險的申請頻率和結果
    • 申請頻率:各年齡
    • 申請頻率:各年收入
    • 申請頻率:一般保險商品的情況
    • 申請頻率:特殊保險商品的情況
    • 申請旅遊保險主要理由

第3章 附錄

  • 調查樣品的統計
  • 調查結構

圖表一覽

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目錄

Finaccord's report titled Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in the UK offers detailed and unique insights into the behaviour of UK consumers in the context of travel insurance and assistance. This publication follows on from Finaccord's previous ground-breaking studies about the same subject in 2006 and 2010, and is based on a survey of over 1,000 consumers in the UK carried out in the second quarter of 2014.

The research quantifies the proportion of UK consumers who undertake insurable travel and the proportion that acquire travel insurance, segmented by age and annual household income. It also investigates and quantifies the following important metrics:

  • the general types of policy that consumers acquire (i.e. annual policies, single-trip policies or packaged policies such as those bundled with a travel ticket or payment card);
  • the specific types of policy that consumers acquire (differentiating between standard cover and non-standard products such as policies designed especially for business travellers, gap-year or student travellers, travellers with pre-existing medical conditions etc.);
  • consumer perceptions with regards to the risks covered and assistance services provided by their policy;
  • and the distribution channels and interfaces that consumers use to take out travel insurance and, for those buying online, the type of device used (i.e. a laptop or desktop computer, a tablet or a mobile phone).

Finally, the report analyses claims frequency for travel insurance, including data for the types of claim submitted and for acceptance rates, and ranks major providers of insurance and assistance according to the frequency with which they are identified by consumers as the provider of their policy. Furthermore, many of the results from the latest research are compared with those of Finaccord's previous studies, thereby showing significant trends over time.

You may be able to use this report in one or more of the following ways:

  • to understand the extent to which UK travellers acquire travel insurance and the types of policy that they are most likely to buy;
  • to identify the most important demographic segments for travel insurance;
  • to evaluate the opportunities for distributing travel insurance through channels other than the travel trade such as airlines, banks, insurance aggregators, the Post Office, supermarkets and direct purchase from insurers;
  • to assess the apparent consumer awareness and utilisation of major providers of travel insurance in the UK;
  • to understand claims experience for travel insurance in the UK, how this varies by type of policy and customer and what this might mean for the profitability of your activities in this sector.

Table of Contents

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • What is this report about?
  • Rationale
  • Global consumer research
  • Other international research reports about travel insurance and assistance

2.0 SURVEY ANALYSIS

  • Introduction
  • Underlying foreign and domestic travel markets
  • Frequency of travel
  • Segmentation by age group
  • Segmentation by annual household income band
  • Uptake of travel insurance and assistance
  • Proportion of travellers who are covered by travel insurance
  • Segmentation by age group
  • Segmentation by annual household income band
  • Types of consumers most likely to be covered by travel insurance
  • Characteristics of travel insurance and assistance
  • Number of persons covered by travel insurance
  • General types of travel insurance policy
  • Segmentation by age group
  • Segmentation by annual household income band
  • Specific types of travel insurance policy
  • Risks covered by travel insurance
  • Providers of travel insurance
  • Distribution of travel insurance and assistance
  • Distribution channels used for stand-alone travel insurance
  • Distribution interfaces used for stand-alone travel insurance
  • Cross-tabulation of distribution channels and interfaces used for stand-alone policies
  • Travel insurance and assistance claims
  • Frequency and outcome of travel insurance claims
  • Segmentation by age group
  • Segmentation by annual household income band
  • Segmentation by general type of policy
  • Segmentation by specific type of policy
  • Main reasons for travel insurance claims

3.0 APPENDIX

  • Research sample statistics
  • Research structure

LIST OF GRAPHICS / TABLES

  • % of respondents in the UK undertaking significant travel during the preceding 24 months, 2006, 2010 and 2014
  • % of respondents in the UK undertaking significant travel during the preceding 24 months, segmented by type of travel and by age, 2014
  • % of respondents in the UK undertaking significant travel during the preceding 24 months, segmented by type of travel and by annual household income, 2014
  • % of travellers in the UK who were covered by travel insurance, 2006, 2010 and 2014
  • % of travellers in the UK who were covered by travel insurance, segmented by type of travel and by age, 2014
  • % of travellers in the UK who were covered by travel insurance, segmented by type of travel and by annual household income, 2014
  • % of respondents in the UK who were covered by travel insurance, segmented by age and by annual household income, 2014
  • % of respondents in the UK who were covered by travel insurance, segmented by age and by annual household income, 2014 (table)
  • Number of persons covered by each travel insurance policy in the UK, 2014
  • General types of insurance policy held by insured travellers in the UK, 2010 and 2014
  • General types of insurance policy held by insured travellers in the UK, 2010 and 2014 (table)
  • General types of insurance policy held by insured travellers in the UK, segmented by age, 2014
  • General types of insurance policy held by insured travellers in the UK, segmented by annual household income, 2014
  • General types of insurance policy held by insured travellers in the UK, segmented by age and by annual household income, 2014 (table)
  • Specific types of travel insurance policy held in the UK, 2014
  • Risks covered by travel insurance in the UK, 2014 Travel insurance providers identified by respondents in the UK, 2014
  • General distribution channels used for stand-alone travel insurance in the UK, 2010 and 2014
  • Specific distribution channels used for stand-alone travel insurance in the UK, 2014
  • Distribution interfaces used for stand-alone travel insurance in the UK, 2010 and 2014
  • Online sales of stand-alone travel insurance in the UK, segmented by type of device used, 2014
  • Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in the UK, 2014
  • Frequency and outcome of travel insurance claims in the UK, 2010 and 2014
  • Frequency and outcome of travel insurance claims in the UK, 2010 and 2014 (table)
  • Frequency of travel insurance claims in the UK, segmented by age, 2014
  • Frequency of travel insurance claims in the UK, segmented by annual household income, 2014
  • Frequency of travel insurance claims in the UK, segmented by general type of policy, 2014
  • Frequency of travel insurance claims in the UK, segmented between standard and non-standard policies, 2014
  • Main reasons for travel insurance claims in the UK, 2014
  • Survey sample, segmented by geographical region
  • Survey sample, segmented by age group and by annual household income band
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