最佳實踐：公共事業與其ICT(通信技術)預算的趨勢

此報告書針對公共事業的ICT預算動向進行調查分析，並統整ICT預算的推移，削減IT支出的方法、LOB／商業戰略／IT的預算分配、IT投資的目的（各種公共事業）、雲端計算的導入狀況。

Energy Insights

關於本調查

• 調查方法
• 實用的CIO調查
• 「IDC Vertical Research Annual Survey」
• 2009年北美對於智能電網的投資預測

概述

• 對於智能電網投資的趨勢
  • 關於顧客的不滿
• 商業需求
• 管理上的問題
• 現今實施狀況
• 2008、2009年之公共事業ICT預算與投資額
  • 公共事業對於不景氣所做出的對策：人員削減
• 支援商業活動的IT技術
• 公共事業撥給IT的預算：2010年
  • 提高IT的信賴性／效率性／生產性是在2010年必須優先改善的重點項目
• 公共事業 ICT之分配：2010年

未來期許

• 關注雲端運算的發展
• 新技術與新ICT技術人員的必要性

主要建議

• 需要考慮採取行動

參考資料

• 相關調查

圖表

Abstract

This IDC Energy Insights report provides findings from three surveys recently conducted by IDC Energy Insights and IDC Vertical Group that provide insight on utility information and communications technology (ICT) spending and budgets. The report examines what actions utility CIOs have taken to address the impact of the recession and how they are approaching budgets for 2010 given recent impetus for implementing the intelligent grid. The report concludes with a look ahead and provides recommendations to utility CIOs.

According to Jill Feblowitz, IDC Energy Insights practice director, "The recession hit utilities, with companies in 2009 taking action to reduce expenses. ICT budgets and spending are expected to recover in 2010 with IT efficiency and reliability, along with productivity driving IT investments for 2010. IDC Energy Insights believes that the pockets of customer backlash to smart metering may slow, but not stop, investment in intelligent grid technologies — a substantial portion of these investments are in ICT."

Table of Contents

• IDC Energy Insights Opinion
• In This Study
• Methodology
• Utility CIO Survey
• IDC Vertical Research Annual Survey
• North American Intelligent Grid Spending Forecast, 2009
• Situation Overview
• Momentum for Intelligent Grid Investments
• A Note on Customer Backlash
• Business Needs
• Management Challenges
• Current Practices
• Utility ICT Budgets and Spending, 2008 and 2009
• Utilities Responded to the Recession by Making Personnel Reductions
• IT Supporting the Business
• Utility IT Budgets, 2010
• IT Reliability and Efficiency and Increasing Productivity: Priorities for 2010
• Utility ICT Allocations, 2010
• Future Outlook
• Utilities Approach Cloud with Caution
• New Technology Requires New ICT Stacks
• Essential Guidance
• Actions to Consider
• Learn More
• Related Research
• Synopsis
• Appendix
• Utility CIO Survey Demographics
• Table 4 shows the details Utility CIO Survey demographics.
• IDC Vertical Research Annual Survey
• North American Intelligent Grid Spending Forecast, 2009
• Table: Expected Amount of Federal Funding for Intelligent Grid (% of Respondents)
• Table: IT Total Budget and Operating Expenses, 2008
• Table: IT Total Budget and Spending, 2008 and 2009
• Table: Utility CIO Survey Demographics
• Figure: Expected Change in Intelligent Grid Budget for 2011
• Figure: IT Spending Reduction Methods, 2009
• Figure: IT Budget Share by Line of Business, 2009
• Figure: IT Budget Share by Business Strategy, 2008 and 2009
• Figure: Expected IT Spending Reduction Methods by Utility Type, 2010
• Figure: IT Investment Drivers over the Next 12 Months by Utility Type
• Figure: IT Budget Share by IT Area, 2010
• Figure: Cloud Computing Adoption Status
• Figure: Respondents by Company Revenue: Utility CIO Survey
• Figure: Respondents by Ownership Structure: Utility CIO Survey
• Figure: Respondents by Utility Services Provided: Utility CIO Survey
• Figure: Respondents by Company Structure: Utility CIO Survey
• Figure: Respondents by Utility Type: Vertical Group Survey
• Figure: Respondents by Company Revenue: Vertical Group Survey
• Figure: Respondents by Utility Ownership Structure
• Figure: Respondents by Utility Services
• Figure: Respondents by Customer Base