本報告已在2011年07月19日停止出版。
本報告書內容包括:全球主要地區高級個人美容護理用品市場調查、各地區富裕階層資料、消費者支出資料、消費者對高級品的認知、價值觀、新產品研發動向、建議等等,內容綱要摘記如下:
概要
未來觀察
- 前言:個人美容護理用品高級化的影響因素
- 動向:經濟狀況、「大眾階層」的增加促進改買高級品
- 動向:高級產品取得的容易性與價值摸索
- 動向:形象與外貌的重要成為高級化的牽引因素
- 動向:觀察顯示未來高級化將特別在新興市場發展
- 考察:消費者對產品的感情與產品高級化
- 考察:包裝大幅影響消費者對品質的判斷
- 考察:消費者對產品的使用與體驗
- 考察:可信賴的品質
- 考察:對於滿足狀需求的產品,其支付寬容度
- 考察:獨特與特殊的重要
- 考察:享樂主義是改買高級品的影響因素
- 考察:對強化自我認同的對品牌的支付寬容度
- 考察:高齡消費者是重要的,但富裕者有廣泛的高級化持有趨勢
行動ン
- 行動:把握從自己開始的市場
- 行動:不可妥協產品品質
- 行動:高級品牌有自己的個性,必須和目標消費者的理念一致
- 行動:根據經驗強調品牌的高級實績
- 行動:強調高級個性開拓各種通路
- 行動:在不景氣下也要維持行銷支出
- 行動:在新興市場摸索擴充現有產品與引進新產品的機會
附錄
圖表
Abstract
Overview
Introduction
Growth opportunities in premium personal care are most apparent in Asia
Pacific. In particular, double-digit year-on-year growth has characterized the
Chinese and Indian premium personal care market from 2002 to 2007. Though
starting from a low base, this is indicative of how the emerging markets can
help offset difficulties that are likely to be encountered in the next 12-18
months.
Scope
- The first in a series of three sector specific reports designed to help
FMCG companies capitalize on consumers' desire to trade up
- Asia Pacific, Western European and US consumer wealth group data and
premium personal care spend data by category and country
- A comprehensive analysis of how consumers form their perceptions of what
constitutes a luxury/ premium proposition
- NPD analysis and detailed recommendations offering practical strategies
based on the trends and insights uncovered throughout the report
Highlights
- The rise of the so-called global middle class has been a major factor in
facilitating trading up (or premiumization) across the globe. From 2002 to
2007, Hong Kong, China, and India witnessed the highest growth in the number
of Mass Affluent Individuals. The latter two nations are also showing the most
growth in premium personal care products
Perceptions of what is considered to be a luxury/ premium brand are dependant
upon five key factors which make up what Datamonitor refers to as the ' Premium
Price Index' . By using this as a reference, personal care manufacturers and
retailers can show consumers that their goods represent value for money in
more than just price
Consumers will increasingly ask questions about what brands/ products stand
for and how they match their own values. Basing a campaign around a strong
ideological belief held by a target audience can be effective in building
brand relevance and increasing shoppers' willingness to pay (WTP) a price
premium
Reasons to Purchase
- Mitigate the threats posed by an uncertain economic environment by
understanding how consumers perceive and judge upscale beauty brands
- Access unique consumer wealth and premium personal care data spanning Asia
Pacific, Western Europe and the US
- Understand the most pertinent opportunities to drive brand and market
growth in the personal care sector
Table of Contents
- Overview
- Catalyst
- Summary
- CONTENTS
- Table of figures
- Table of tables
- THE FUTURE DECODED
- INTRODUCTION: A number of factors are influencing premiumization in
personal care
- TREND: Economic conditions and the growing ' mass class' have a major
impact on trading up and luxury purchases in personal care
- Favorable conditions have led to considerable up-trading in personal
care among mass market consumers
- Many countries have seen economic growth but personal care products
have not fully benefited
- The number of high net worth individuals (HNWI) is growing steadily
worldwide and is a driving force behind high-end luxury personal care
purchases
- There are more mass affluent individuals but the rate of growth is
slower than among HNWI
- Higher income shoppers are less likely to shop on a budget
- It is important to not be complacent even if you are targeting core
luxury shoppers
- Key takeouts and implications: a growing economy has facilitated
premiumization in personal care, but the current downturn threatens to
limit growth
- TREND: The search for value is widespread especially since
luxury/premium products have become more accessible
- Luxury/premium is becoming more relevant to mass-market consumers
leading to higher expectations
- Additional access to better quality products has created a sense of
entitlement among many consumers
- Price-led value is a hugely important factor in purchase decisions and
store selection and will become increasingly influential in personal care
- Bargain hunting gives consumers a sense of satisfaction and
increasingly has status value
- Rapidly declining consumer confidence will further re-enforce the
allure of ' good value' but does not necessarily equate to wholesale
changes in FMCG consumption
- Key takeouts and implications: industry players will have to work
harder to convince consumers that price premiums are worth it amid a
strong desire for good value and declining consumer confidence
- TREND: The importance of image and appearance is a key premiumization
driver in personal care
- Consumers' considerable interest in looking and feeling good is
heavily tied to self-esteem enhancement
- Consumers' interest in looking good is arguably exacerbated by modern
society
- ' Personal branding' and the growing industry supporting this concept
exemplifies the emphasis that individuals place on image
- The growing proportion of individuals having cosmetic surgery, or
considering and having cosmetic surgery, reflects an image conscious
society
- Consumers' interest in glamour has assured the longevity of
advertising with ' beautiful people'
- Attitudes to looking good vary by country across Europe, North America
and Asia Pacific
- Key takeouts and implications: image conscious consumers create
premiumization opportunities for manufacturers and retailers even in the
context of a difficult economic environment
- TREND: Premiumization in personal care is expected to continue to drive
market value especially in the emerging markets
- The recessionary environment will make mid-market positioning even
more precarious
- Emotionally involving personal care categories will see less down
trading if recession occurs because consumers will pay more for a product
of service that they are passionate about
- An increase in private label personal care purchases is also expected
in the years ahead
- Consumers are more likely to revert to home personal care solutions
products if recession hits
- The emerging markets will offer protection against potential
weaknesses in market performance in developed western markets
- Consumers already have established patterns of buying premium
fragrances
- Consumers are looking for multiple benefits from make-up products and
this has facilitated additional prestige in the category
- Consumers' trading up in haircare is influenced the growing popularity
of professional products
- Skincare is an emotionally involving category for many consumers and
is becoming synonymous with premiumization
- Premiumization in personal and oral hygiene is less established than
other categories
- Key takeouts and implications: consumers are still willing to spend
premiums for products that make them look and feel better
- INSIGHT: Premiumization is influenced by the consumers' emotional
involvement with the product and a number of important product
characteristics
- Premium is still a high price related to extraordinary factors
perceived and experienced by consumers
- Consumers are skeptical of the product quality benefits offered by
premium/luxury brands
- Key takeouts and implications: establishing a luxury/premium
positioning involves a strong understanding of how consumers perceive
brands according to five key criteria
- INSIGHT: Packaging is the most pertinent extrinsic quality cue and can
significantly impact consumers' quality judgments of personal care products
- Color is an important intrinsic and extrinsic attribute shaping
consumers' quality judgments
- Packaging creates and enhances product positioning and creates
preconceptions of quality standards
- Product appearance judgments can also be influenced by the retail
outlet from which it is purchased
- Consumers' perception of ' premiumness' can also be influenced by the
provision of product information including word of mouth
- Numerous examples illustrate personal care brands leveraging
' intrinsic and extrinsic quality' cues to facilitate a more premium
positioning
- Key takeouts and implications: industry players must establish whether
the intrinsic and extrinsic quality attributes of brands/products are
perceived favorably, especially in comparison to competition
- INSIGHT: How consumers use and experience personal care products has
additional weighting especially as luxury becomes ' experiential'
- The experience of scent is extremely powerful in shaping perceptions
and forging an emotional connection with personal care consumers
- Product efficacy is a vital route to premiumization in personal care
- Though consumers expect convenience as a matter of course, it can
still be a route to premiumization
- Consumer trends indicate that more emotional rather than material
forms of consumption may be emerging as consumers become more pre-occupied
by experiences
- Numerous examples illustrate personal care brands offering ' experience
quality' based benefits to facilitate a premium positioning
- Key takeouts and implications: experience based quality will become
even more important in creating a luxury/premium positioning
- INSIGHT: Credence quality influences trust, involvement and willingness
to pay for premium personal care products
- Details surrounding ingredients and production methods are
particularly important because of the crossroads characterizing personal
consumption trends more generally
- ' Professional quality' and ' professionally recommended' credentials
are linked to efficacy and therefore an enhanced willingness to pay price
premiums
- Alternatives to cosmetic surgery are becoming increasingly credible to
attract luxury/premium consumers
- Regionalism, origin and authenticity form a basis for premiumization
in personal care
- Socially responsible personal care products have the potential to
command price premiums
- Numerous examples illustrate personal care brands offering added value
' credence quality' benefits to facilitate a premium positioning
- Key takeouts and implications: ' credence quality' reflects myriad
consumer trends impacting consumer markets in general, not just in the
personal care industry
- INSIGHT: Many consumers will pay more for products satisfying status
needs
- Product conspicuousness is related to two similar but distinct
patterns of consumption: ' status consumption' and ' conspicuous consumption'
- Ethical/sustainability led consumption behavior increasingly has
status value
- The cult of celebrity has imbued many personal care brands with added
status and popularity
- Numerous examples illustrate personal care brands offering status
enhancing benefits for appearance and brand conscious personal care
shoppers
- Key takeouts and implications: status conscious shoppers are more
willing to pay premium prices so industry players need to understand what
status means to a target consumer
- INSIGHT: Uniqueness and specificity is equated with quality and brand
cachet as well as the emerging needs of ' Generation C'
- Premium personal care consumers want products that are unique and
evoke a feeling of individuality
- ' Premium fatigue' is a threat as consumer expectations continually
increase in line with market dynamics
- A commonplace way to ensure uniqueness in any product market is to
raise prices
- Individuals are looking for more customization possibilities and
opportunities for self-expression
- Numerous examples illustrate personal care brands providing unique
benefits, especially through personalization/customization benefits
- Key takeouts and implications: enhancing the exclusivity of certain
premium personal care products is another way to encourage consumers to
believe in the value proposition on offer
- INSIGHT: Hedonism is a major driver of trading up which means brands
must leverage hedonic benefits of personal care product usage
- Pleasure is highly linked with emotions and emotions are linked to
loyalty and WTP price premiums
- Satisfying personal care consumers' desire for enjoyment and pleasure
is best served through multi-sensory marketing tactics
- Research indicates that consumers associate higher priced products
with additional pleasure
- Consumers may seek to de-stress from financial pressures with premium
personal care products
- Numerous examples illustrate personal care brands providing added
sensual benefits to appeal to hedonistic consumers
- Key takeouts and implications: linking beauty products with escapism
and indulgence adds another dimension to products especially in a
recessionary environment
- INSIGHT: Consumers are more likely to pay a premium for brands
re-enforcing their self identify
- Consumers' desire to choose products that reflect their self identity
is particularly relevant to personal care
- A consumers' self concept is multidimensional and will be heavily
influenced by cultural differences
- Consumers use natural and ethical personal care consumption as a means
to express their values and beliefs
- Key takeouts and implications: the health and beauty industry is
particularly well placed to capitalize on consumers' desire to choose
products reflecting their self identity
- INSIGHT: Aging consumers have become important consumers of premium
personal care products but premiumization is a trend with broad demographic
reach
- Older consumers have considerable personal wealth which makes them a
potentially important target group for premium products
- Younger consumers are also an important driver of trading up in
personal care
- Key takeouts and implications: the desire to trade up to premium
personal care has broad demographic relevance which creates targeting
challenges but broadens the market opportunity
- ACTIONS
- ACTION: Research to determine how much of a discretionary purchase your
brand is and make preparations in recognition that some people are currently
trading down
- Use Datamonitor' s Premium Price Index to help frame your market and
consumer assessment
- Embrace new strategies in recognition that some beauty consumers are
going to trade down
- ACTION: Adopt a ' no-compromises' approach to product quality through
formulation and positioning of a premium brand
- Use the best, most effective ingredients to elevate functionality
using natural and technologically advanced formulations
- Adopt a ' tiered' approach to branding in order to meet demand for both
natural and technologically advanced ingredients
- Protect the long term growth opportunities by making credible
functionality claims
- Source natural ingredients/products from a guaranteed specific area to
boost authenticity credentials
- Leverage heritage and tradition credentials wherever possible
- Retailers should embrace a more holistic approach to beauty
merchandizing and the development of product lines
- ACTION: Ensure that a luxury/premium brand has an identity that is
consistent with a target consumers' self concept
- Embrace the philosophy of ' lifestyle/attitude branding' to empower
premium brands and promote the idea of ' expressive beauty' and self
confidence
- Give consumers opportunities to express their self concept through
products and services
- ACTION: Emphasize the experience associated with a brand' s premium
credentials
- Encourage consumers to consider a premium personal care product
occasion as a special time
- Sell consumers the idea of time
- ACTION: Continually explore avenues for emphasizing the uniqueness of a
premium proposition
- ACTION: Maintain marketing spend, especially in the current recessionary
environment, to justify premium prices
- Maintain advertising efforts to help maintain differentiation of
premium branded personal care products
- The nuance of the premium personal care product advertising message
might have to change during this period of economic uncertainty
- Be wary of over-reliance on price reductions
- Maintain a strong focus on innovation and R&D during times of
economic uncertainty
- Use Datamonitor' s strategic reports outlining the key innovation
opportunities that arise from consumer mega-trends
- ACTION: Look for opportunities to extend pre-existing products or launch
new premium products into emerging markets
- Explore opportunities for basic market entry, store expansion and
distribution expansion in the emerging markets
- Use acquisitions and alliances as a means of improving local market
understanding
- Do not assume emerging market consumers to be a large homogenous group
- Use local personalities as brand spokespeople when expanding into the
emerging markets
- Release products in smaller sizes with correspondingly smaller price
tags to target the lower incomes apparent in the emerging markets
- APPENDIX
- Definitions
- Methodology
- Further reading and references
- Ask the analyst
- Datamonitor consulting
- Disclaimer
- List of Tables
- Table 1: Per capita GDP, constant, ($), 1995 prices by country, Asia
Pacific, Europe and US, 2002-2012
- Table 2: Personal care spending as a percentage of gross domestic
product (GDP), by country Asia Pacific, Europe and US, 2002-2012
- Table 3: Personal care spending as percentage of private final
consumption expenditure (PFCE), by country, Asia Pacific, Europe and US,
2002-2012
- Table 4: High net worth individuals (000s) (HNWI)* by country, Asia
Pacific, Europe and the US, 2002-2012
- Table 5: High net worth individuals (HNWI)* as a proportion of overall
population by country, Asia Pacific, Europe and the US, 2002-2012
- Table 6: Mass affluent individuals (000s) (MAI)* by country, Asia
Pacific, Europe and the US, 2002-2012
- Table 7: Mass affluent individuals (MAI)* as a proportion of overall
population by country, Asia Pacific, Europe and the US, 2002-2012
- Table 8: The percentage of consumers who seek discounts and express
satisfaction from value, by country
- Table 9: Premium fragrance* market ($ millions) in western Europe,
Asia Pacific and the US, by country, 2002-2012
- Table 10: Premium make-up* market ($ millions) in western Europe, Asia
Pacific and the US, by country, 2002-2012
- Table 11: Premium haircare* market ($ millions) in western Europe,
Asia Pacific and the US, by country, 2002-2012
- Table 12: Premium skincare* market ($ millions) in western Europe,
Asia Pacific and the US, by country, 2002-2012
- Table 13: Premium personal hygiene* market ($ millions) in western
Europe, Asia Pacific and the US, by country, 2002-2012
- Table 14: Proportion of consumers (%) who have, "chosen higher
quality food/drink/cosmetics or toiletries for extra indulgence and
enjoyment" in the preceding 12 months, Europe and US, 2005-2006
- List of Figures
- Figure 1: There are important drivers and inhibitors impacting
premiumization in personal care
- Figure 2: The ' democratization of luxury' is both an opportunity and a
threat for luxury/premium personal care providers
- Figure 3: Good value for money has become the most important influence
over grocery store choice globally while price exerts considerable
influence in personal care purchases
- Figure 4: Consumers use personal care products to feel better about
themselves
- Figure 5: Many women associate a desirable image/appearance with
additional opportunities and attention
- Figure 6: Consumers feel under ever increasing pressure to adopt
' appearance management behaviors'
- Figure 7: Personal branding is a concept that has built momentum in
the last 10 years
- Figure 8: Glamorous advertising remains pervasive in personal care
categories
- Figure 9: Consumer slowdown should compel personal care brands to
reconsider their approach
- Figure 10: Body odor is a key concern for all consumers
- Figure 11: Manufacturers looking to capitalize of premiumization in
personal care must excel more than their competitors in the provision of
factors associated with the Premium Price Index (PPI)
- Figure 12: Premium products being offered at ' discount prices' is an
emerging reality in developed markets
- Figure 13: Packaging design plays a big part in shaping quality
expectations, especially when making personal care purchases
- Figure 14: Brands can be effective ' curators' of wellness advice with
well-designed, informative websites
- Figure 15: Manufacturers and retailers can manipulate intrinsic and
extrinsic attributes to help facilitate a premium positioning and/or
achieve differentiation
- Figure 16: Scent can be classified by its ambience and congruency
- Figure 17: Offering time and effort saving benefits, combined with
science-led and natural ingredient efficacy, can help insulate from the
escalating private label threat add value to personal care market growth
- Figure 18: There are various examples of brands offering added value
' experience quality' through scent, improved performance and convenience
to facilitate a premium positioning
- Figure 19: Beauty innovation is at a crossroads between
technologically advanced science led products and natural formulations and
there is increasingly a convergence between the two
- Figure 20: Consumers will pay a premium for authenticity as they seek
to ' re-connect with the real'
- Figure 21: Products offering the combined benefits of natural and
technologically advanced ingredients appears to be a growing trend as does
the proliferation of professionally positioned products
- Figure 22: Status and conspicuous consumption are equally valid themes
in premiumization but require different approaches
- Figure 23: Status and conspicuous consumption are equally valid but
require different approaches
- Figure 24: Collaborations with celebrities, fashion designers and
co-branding are common routes to inflating the status of personal care
brands
- Figure 25: Four key personal benefits as well as the additional ease
of customizing have driven the trend toward more personalized consumer
packaged goods
- Figure 26: Offering consumers additional possibilities by which they
can co-create and self-customize will be more commonplace and will come to
be an expected product feature by shoppers themselves
- Figure 27: Sensory attributes have a significant impact on hedonistic
positioning
- Figure 28: Consumers are embracing brands that reflect their self
concept while many global women embrace the philosophy that beauty can be
achieved through interpersonal factors, not just appearance
- Figure 29: A consumers' self concept is multidimensional and will be
heavily influenced by cultural differences
- Figure 30: A consumers' self concept is multidimensional and will be
heavily influenced by cultural
- Figure 31: Premium image and high functionality are irresistible
propositions
- Figure 32: Using the best ingredients to elevate functionality
involves resolving the crossroads between preferences for natural and
technologically advanced ingredients
- Figure 33: If regional links are used to position a product, the
connection should be clear
- Figure 34: Sunsilk' s ' Life Can' t Wait' campaign helps to establish a
stronger personality for the brand
- Figure 35: Spa treatment-type products offer consumers a relaxing
premium personal care experience
- Figure 36: Convenience can be incorporated into premium personal care
- Figure 37: Situational and personally adaptive beauty solutions is an
emerging area in personal care
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