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市場調查報告書

決策組合：語音／資料整合方案銷售企業的選擇（競爭企業分析）

Decision Matrix: Selecting a Voice/Data Convergence Vendor (Competitor Focus)

出版商 Datamonitor
出版日期 2007年12月 商品編碼 59577
內容資訊 英文 38 pages
價格
本報告書已不再販售

本報告已在2011年07月19日停止出版。

目錄

Abstract

Overview

Introduction

Voice/data convergence technologies are beginning to mature and are becoming more widely adopted by enterprises. At the same time vendors are consolidating in order to gain a stronger market position. This report aims to help enterprises select a vendor based on its technology strength, reputation among customers, and impact in the market.

Scope

  • Provides an overview of the most important trends affecting the voice/data convergence market and influencing its competitive dynamics.
  • Delivers a comprehensive comparison of voice/data convergence vendors in terms of their technology offerings, user sentiment and market impact.
  • Presents a detailed view of each vendor' s voice/data convergence capabilities, as well as providing advice on the suitability of these offerings.
  • Includes an assessment of: Alcatel-Lucent, Avaya, Cisco, Ericsson, Interactive Intelligence, NEC, Nortel, ShoreTel, Siemens Enterprise, Teleware.

Highlights

Demand is increasing for a better range of features for the unified communications aspect of voice/data convergence due to changing workforce patterns and staff becoming more mobile. At the same time IP telephony solutions continue to mature and vendors are now offering a variety of IP PBX based solutions.

Adoption of voice/data convergence is increasing, albeit gradually, and traditional telephony and TDM PBXs are slowly being phased out. Datamonitor' s Technology Trends survey shows that 60% of the 1,000 enterprises interviewed in 2007 have deployed some form of IP telephony, with 40% having an IP PBX in place.

Although there has been much consolidation in the voice/data convergence market, there is still room for innovation and non-traditional communications vendors to play a part in any developments. Both IBM and Microsoft have entered the market and are likely to pose a threat to the other vendors with their unified communications solutions.

Reasons to Purchase

  • Gain detailed knowledge of the leading voice/data convergence vendors' strengths with regards to their technology, user sentiment and market impact.
  • Voice/data convergence vendors can benchmark their own performance in various key criteria against their competitors.
  • Enterprise IT managers will gain valuable insight to improve their voice/data convergence purchasing decisions.

Table of Contents

  • DATAMONITOR VIEW
    • CATALYST
    • SUMMARY
  • ANALYSIS
    • Market Trends
      • Adoption is increasing steadily and enterprises are migrating in stages
      • Mergers and acquisitions are rife
      • The focus has shifted from hardware to software and services
    • Microsoft and IBM have burst into the unified communications market
      • IBM
      • Microsoft
    • The Voice/Data Convergence Competitors
    • Voice/Data Convergence Decision Matrix
      • Market leaders: Avaya, Cisco, Nortel, Siemens (SEC)
      • The challengers: Alcatel-Lucent, ShoreTel and Ericsson
  • MARKET LEADERS
    • Market leaders: technology
    • Market leaders: user sentiment
    • Market leaders: impact
  • VENDOR ANALYSIS
    • Alcatel-Lucent: voice/data convergence radars
      • Recommendation: consider
    • Avaya: voice/data convergence radars
      • Recommendation: shortlist
    • Cisco: voice/data convergence radars
      • Recommendation: shortlist
    • Ericsson: voice/data convergence radars
      • Recommendation: consider
    • Interactive Intelligence: voice/data convergence radars
      • Recommendation: explore
    • NEC: voice/data convergence radars
      • Recommendation: explore
    • Nortel: voice/data convergence radars
      • Recommendation: shortlist
    • ShoreTel: voice/data convergence radars
      • Recommendation: consider
    • Siemens Enterprise Communications: voice/data convergence radars
      • Recommendation: shortlist
    • Teleware: voice/data convergence radars
      • Recommendation: explore
  • SUMMARY
    • Consolidation has led to the four largest vendors taking the leading positions
  • APPENDIX
    • Summary scores
    • Definitions
    • Datamonitor Ratings
    • Extended Methodology
      • Technology Assessment
      • End-User Sentiment
      • Market Impact
    • Methodology
    • Further reading
    • Ask the analyst
    • Datamonitor consulting
    • Disclaimer
    • List of Tables
      • Table 1: Voice/data convergence Decision Matrix*
      • Table 2: Voice/data convergence Decision Matrix - vendor scores summary
    • List of Figures
      • Figure 1: Voice/data convergence Decision Matrix
      • Figure 2: Market leaders: technology
      • Figure 3: Market leaders: end-user sentiment
      • Figure 4: Market leaders: market impact
      • Figure 5: The Alcatel-Lucent voice/data convergence radars
      • Figure 6: The Avaya voice/data convergence radars
      • Figure 7: The Cisco voice/data convergence radars
      • Figure 8: The Ericsson voice/data convergence radars
      • Figure 1: The Interactive Intelligence voice/data convergence radars
      • Figure 10: The NEC voice/data convergence radars
      • Figure 11: The Nortel voice/data convergence radars
      • Figure 12: The ShoreTel voice/data convergence radars
      • Figure 13: The Siemens voice/data convergence radars
      • Figure 14: The Teleware voice/data convergence radars
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