變化中語音應用工具市場之收益

本報告已在2011年07月19日停止出版。

簡介

在變化激烈的語音應用工具市場中，製造業者與服務提供業者由既有的通訊結構逐漸轉向更具彈性的網路服務模式。

專門從事多種市場領域調查分析的英國調查公司 Datamonitor Corporation（總公司 ：倫敦），針對語音應用工具市場進行調查分析，並整理出版成報告書 "Profiting from the Changing Tools Market for Speech Applications" 。

報告書內容包括：全球的語音應用開發工具市場的最新趨勢、今後的商業機會、銷售量提昇的可能性、市場競爭情況調查分析結果等。此外，還包括 Voice-XML等 IVR 平台的技術分析結果。

第1章 實施概要

• 何謂語音應用發展工具
• Datamonitor 的語音事業價值鏈
• 市場參與者與產品
• 對生產部門的關注
• 競爭趨勢
• 競爭結構
• 應採取的行動

第2章 序論

• 何謂語音應用發展工具
• Datamonitor 的語音事業價值鏈
• 關於此報告書
• 目標讀者
• 此報告書的利用方法

第3章 市場參與者及產品

• 序
• 驅動因素與趨勢
• 市場規模
• 結論

第4章 對生產部門的關注

• 序
• 生產部門市場區隔
• 生產部門市場驅動因素
• 結論

第5章 競爭趨勢

• 競爭結構
• 競爭之預測

第6章 應採取的行動

• 語音應用開發工具供應商應與 Eclipse、Visual Studio 整合
• 供應商應將具新附加價值內涵加到各語音工具中
• 顧客應與整合多頻道的 CRM 策略整合

第7章 附錄

目錄

Abstract

Overview

Introduction

'The times are a changin' in the IVR landscape. Enterprise and service provider infrastructures are shifting away from legacy telephony architectures to more flexible web services deployment models. This is helping drive change in IVR investment philosophy.

Scope

• Describing the trends of the global tools market for speech application development.
• Segmenting the tools market by region and vertical market.
• Determining the total value of the tools market for speech application development.
• Understanding key players that provide feature/function rich speech application development tools.

Report Highlights

By 2009, Voice-XML will become the dominant IVR platform, in terms of annual shipments, as traditional IVR slowly phases out through the next decade. This will help drive the need for speech application development tools in the market.

As the Voice-XML and SALT standards mature and the number of pre-built modules increase in the market, investment in speech application development tools will grow. And as the value accrues up the stack in the voice business value chain, tools will begin differentiating themselves across multiple features and functions.

Reasons to Purchase

• Gain an understanding of the global speech application development tools market and its opportunities.
• Understand the addressable market and revenue potential for speech tools.
• Learn of the competitive nature of the tools market for speech.

Table of Contents

• CHAPTER 1 EXECUTIVE SUMMARY
  • What is a speech application development tool?
  • Datamonitor's voice business value chain
  • Market context
  • Vertical focus
  • Competitive dynamics
  • Competitive structure
  • Action points
    • Vendors providing tools for speech application development should integrate with Eclipse and/or Visual Studio...
    • Vendors should introduce new value-add components to their respective tools...
    • Clients should integrate speech with their unified multi-channel CRM strategy...
• CHAPTER 2 INTRODUCTION
  • What is a speech application development tool?
  • Datamonitor's voice business value chain
  • What is this report about?
  • Who is the target reader?
    • All readers
    • Platform, speech-enabling software, applications and professional services companies
    • Resellers and system integrators
  • How to use this report
• CHAPTER 3 MARKET CONTEXT
  • Introduction
  • Drivers and trends
  • Market size
  • Conclusions
• CHAPTER 4 VERTICAL FOCUS
  • Introduction
  • Vertical market segmentation
  • Vertical market drivers
    • Financial services
    • Communications
    • Healthcare
    • Travel and tourism
  • Conclusions
• CHAPTER 5 COMPETITIVE DYNAMICS
  • Introduction
  • Competitive structure
  • Competitive landscape
    • Platform vendors
      • Edify (acquired by Intervoice)
      • Envox
      • Genesys
      • IBM
      • Intervoice
      • Nortel
    • Tool vendors
      • Audium
      • Pronexus
      • VoiceObjects
    • Application vendors
      • Datria
      • Metaphor Solutions
      • Tuvox
      • Voxify
• CHAPTER 6 ACTION POINTS
  • Vendors providing tools for speech application development should integrate with Eclipse and/or Visual Studio...
  • Vendors should introduce new value-add components to their respective tools...
  • Clients should integrate speech with their unified multi-channel CRM strategy..
• CHAPTER 7 APPENDIX
  • Vertical markets
  • Research methodology
  • A note on revenue figures
    • Yearly figures
    • Compound annual growth rate
    • Rounding errors
  • Future readings
  • SPP writing team
  • How to contact experts in your industry
  • List of Tables
    • Table 1: Global spending on speech application development tools, 2004-2009
    • Table 2: Proportion of spending on speech tools by region, 2004-2009
    • Table 3: Vertical market segmentation of revenue for speech application development tools, 2004 & 2009
    • Table 4: Spending on speech application development tools by vertical market, 2004 & 2009
  • List of Figures
    • Figure 1: Datamonitor's voice business value chain: technologies and services
    • Figure 2: Global spending on speech application development tools, 2004-2009
    • Figure 3: Vertical market segmentation of revenue for speech application development tools, 2004
    • Figure 4: Standard features/functions of speech application development tools
    • Figure 5: Speech application development lifecycle
    • Figure 6: Datamonitor's voice business value chain: technologies and services
    • Figure 7: Global spending on speech application development tools, 2004-2009
    • Figure 8: Proportions for spending on speech application development tools by region, 2004
    • Figure 9: Proportions for spending on speech application development tools by region, 2009
    • Figure 10: Vertical market segmentation of revenue for speech application development tools, 2004
    • Figure 11: Vertical market segmentation of revenue for speech application development tools, 2009
    • Figure 12: Spending on speech application development tools by vertical market, 2004 & 2009
    • Figure 13: Standard features/functions of speech application development tools
    • Figure 14: High-level comparison of tools vendors vs. platform vendors
    • Figure 15: Datamonitor's view of the speech application development environment in 2009

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