英國財富管理產業的變化 是由出版商Datamonitor在2009年09月所出版的。
這份英文市場調查報告書包含30 pages 價格從美金4495起跳。
本報告書內容包括：英國財富管理產業的調查分析、大型企業及中小型企業的競爭定位及其變化、運用資產金額・顧客人數動向、富裕階層的財富管理相關認知・方向・偏好及其變化、財富管理企業課題、給財富管理企業的策略建議等。內容綱要摘記如下：
實施概要
英國財富管理市場的競爭變化
- 英國財富管理市場中的最大型企業：考驗期・排名變化
- 前25大企業的可運用總資產減少：2008年
- 配合AUM動向的員工人數增減
- 大型企業的地盤被小型企業奪走
- 大型財富管理企業的不順利
- 大型財富管理企業的問題：對財務穩定性的認知薄弱・品牌關係、等
- 大型財富管理企業顧客關係管理經理的過度負荷、等
英國財富管理市場與顧客相關的變化
- 受到經濟危機的影響，HNW層尋求與銀行有更多的接觸，希望避免失敗
- 有希望從景氣復甦中獲利的大型HNW層
- 避免失敗：留住HNW客戶的關鍵
- 「錢包佔有率」擴大：增加面對面接觸的機會是關鍵
給英國財富管理企業的策略建議
- 大型財富管理企業：減輕顧客關係管理經理的過度負荷
- 小型財富管理企業：靈活運用關鍵性的大好機會
- 關鍵行動1：避免減少給員工的支援・不忽視員工的重要性
- 關鍵行動2：雇用優秀的顧客關係管理經理
- 關鍵行動3：分析對品牌・印象・評價造成的傷害、釐清問題
附錄
圖表
Abstract
Introduction
The UK wealth management market has been turned on its head as events have
changed the nature of Britain' s high net worths (HNWs) and altered the
competitiveness of private banks. This report describes the nature of the
competitive and customer changes that have taken place, and provides
recommendations as to what wealth managers need to do to succeed in this new
environment.
Scope
- Analyzes the data contained in Private Asset Managers 2009
- Draws on the results of Datamonitor' s Wealth Management Market Leaders
Survey
Highlights
In 2008, significant numbers of British HNWs moved their business away from
the larger wealth managers toward the small and medium providers. Damaged
brands, images and reputations and questions over the financial stability of
the larger providers partly account for this shift, but the overloading of
relationship managers also played a part.
The crisis has resulted in important attitudinal shifts in the UK' s HNW
population. HNWs are more demanding in general, and seeking greater contact
with their relationship managers. There are significant numbers looking to
participate in the market recovery and these individuals want their bankers to
be proactive with investment suggestions.
Going forward, the larger players will need to address several areas of
weaknesses, especifically the relative shortage of relationship managers
within their organizations. The smaller and medium-sized players need to focus
on taking clients in the short term, and holding onto them and growing their
share of wallet in the longer term.
Reasons to Purchase
- Understand the changing competitive landscape in the UK, and the reasons
underlying this
- Gain insight into the shifting attitudes of HNWs and what this means for
wealth managers
- Learn what wealth managers need to do in the short, medium and long term
to keep and capture clients
Table of Contents
Overview
Catalyst
Summary
Methodology
Executive Summary
Large players have lost ground to their smaller competitors, and there is
plenty for them to be worried about going forward
In the wake of the crisis, HNWs are wanting more banker contact and less
mistakes
Larger wealth managers need to address the overloading of relationship
managers, while smaller wealth managers need to exploit the window of
opportunity
Table of Contents
Table of figures
Table of tables
COMPETITIVE CHANGES IN THE UK WEALTH MANAGEMENT MARKET
- The largest players in the UK wealth management market have been severely
tested and the rankings are changing
- The total assets under management by the top 25 providers fell in 2008
- For many wealth managers, the changes in AUM and total clients in 2008
went in opposite directions
- The total number of staff has swollen and contracted in line with the
movements of AUM
- The larger players have lost ground to their smaller competitors, and
there is plenty for them to be worried about going forward
- Large wealth managers were soundly beaten in 2008 by the medium and
small-sized players
- Fundamental weaknesses around perceived financial stability, brand and
personal relationships are contributing to the larger wealth managers' problems
- The larger wealth managers appear to be overloading their relationship
managers with clients
- The relative overloading of relationship managers within larger wealth
manager is not likely to ease in the near future
CUSTOMER CHANGES IN THE UK WEALTH MANAGEMENT MARKET
- In the wake of the crisis, HNWs are wanting more banker contact and less
mistakes
- There is a large group of HNWs wanting to profit from recovery
- Not making errors is seen as being key in retaining HNW clients
- Increased face-to-face contact is the key to increasing share of wallet
STRATEGIC RECOMMENDATIONS FOR UK WEALTH MANAGERS
- Larger wealth managers need to address the overloading of relationship
managers and work on quality, while smaller wealth managers need to exploit
this window of opportunity
- Key action one: avoid cutting support staff-do not underestimate their
importance
- Key action two: Recruit good relationship managers and get client loading
ratios to an acceptable level
- Key action three: Assess damage to brands, images and reputations and seek
to rectify problems
APPENDIX
- Methodology
- Private Asset Managers (PAM) 2009
- Wealth Management Market Leaders Survey 2009
- Bibliography
- Further reading
- Ask the analyst
- Datamonitor consulting
- Disclaimer
List of Tables
- Table 1: AUM within UK wealth managers in 2007 and 2008
- Table 2: Changes in AUM and total clients in 2008
- Table 3: Changes in total staff and relationship manager compared with AUM
growth
- Table 4: Changes in 2008 AUM, client base and discretionary/advisory split
- Table 5: What will determine HNWs' choice of wealth management service
over the next two years?
- Table 6: Relationship managers within large providers do appear to be
stretched compared with those in smaller providersTable 7: In 2008, small and
medium-sized players were strong recruiters
- Table 8: What are HNWs demanding today?
- Table 9: What is the best way to retain clients today?
- Table 10: What is the most effective means of increasing share of wallet
today?
- Table 11: Large wealth managers would have to vastly increase the number
of relationship managers to reach the client loading factors of the smaller
players
- Table 12: Large wealth managers would have to vastly increase their
numbers of relationship managers to reach the loading factors of the smaller
players
List of Figures
- Figure 1: UK HNWs are most influenced by personal relationships in their
choice of wealth manager
- Figure 2: UK HNWs are looking to ways to profit in the current environment
- Figure 3: The best way for wealth managers in the UK to retain HNW
investors is not to make errors
- Figure 4: The best way for wealth managers in the UK to increase share of
wallet is by increasing face-to-face contact
- Figure 5: The relative client loading of the different sized players in
the UK market and its impact on quality of service
- Figure 6: Large wealth managers contact clients on the telephone less
frequently than smaller players
- Figure 7: The larger the wealth manager, the less frequently their
relationship managers meet up with HNW clients
