Records and Information Management (RIM) leaders today face multiple
challenges, both in adopting new technologies and extending their services to
encompass electronic records formats. To evaluate their progress in meeting
these challenges, RIM executives need to understand whether their
organizations are keeping pace with those at similar companies.
This new report will provide RIM leaders with key, multi-industry operational metrics for:
Organizational Structure and Service Delivery
RIM Activities Scope
Staffing Levels
Program Expenditures and Associated Allocations
Process Productivity (e.g., volumes per FTE)
Unit Costs (e.g., cost per record, cost per record series, cost per
employee, cost per FTE, and many others)
Relationships with Information Technology
Policies and Processes for Electronic Records
Adoption of New Technologies
Best Practices of Leading RIM Programs
Key metrics include:
Average number of and primary records management activities
FTE hours allocated by process
Average total RIM cost for most recently completed budget year
Average spending per records series in the retention schedule
Cost allocation by budget category (e.g. labor)
Level of RIM spending per company employee
Average number of RIM FTEs
Average allocation of hours by RIM process (e.g. administration of
inactive records)
Percentage of benchmark participants managing email as record
Table of Contents
STUDY OVERVIEW
KEY FINDINGS
SURVEY DEFINITIONS
BENCHMARK CLASS
Participating Companies
Participant Industry Profile
Participant Company Size
Corporate Complexity
Additional Complexity Factors
COMPANY PROFILE: STRUCTURE & ACTIVITIES
Organizational Structure
Scope of Survey Responses
Average Number of Records Management Responses
Primary Activities
Additional Activities
STAFF AND BUDGET RESOURCES
Total Records & Information Management Program Cost
Segmentation of Programs by Amount of Cost
Cost Allocation by Budget Category
Total Number of FTEs
FTE Hours Allocated by Process
VOLUME METRICS AND EFFICIENCY RATIOS
Records & Information Management Volume Metrics
Records & Information Management Cost per Company Employee
RIM Program Cost per RIM FTE
RIM Program Cost per $100 Million in Corporate Revenue
Cost per Records Series
Cost per Individual Active Record Supported
Cost per Carton of Inactive Records
Company Employees per FTE
Number of Employees with Records Access per RIM FTE
