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市場調查報告書

整合通訊及合作 (UCC) :技術和全球市場

Unified Communication and Collaboration: Technologies and Global Markets

出版商 BCC Research 商品編碼 348589
出版日期 內容資訊 英文 209 Pages
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整合通訊及合作 (UCC) :技術和全球市場 Unified Communication and Collaboration: Technologies and Global Markets
出版日期: 2016年01月11日 內容資訊: 英文 209 Pages
簡介

全球整合通訊及合作 (UCC) 市場,2014年達226億美元,2015年達265億美元的規模。該市場預計從2015年到2020年期間以18.5%的年複合成長率 (CAGR) 成長,2020年達到近620億美元的規模。

本報告提供全球整合通訊及合作 (UCC) 調查分析、市場概要及相關的技術彙整、該市場的2014年實際成果、2015年估計實際成果與至2020年的預測、主要的各類型/各技術/各用途分析,以及未來趨勢及各種競爭技術分析、市場發展促進,及市場機會等市場動態分析,以及產業上的主要參與企業簡介彙整。

第1章 簡介:序

  • 調查的目標和目的
  • 調查實施理由
  • 調查範圍
  • 主要讀者
  • 資訊來源
  • 分析師的簡歷
  • 相關報告
  • BCC RESEARCH 網站
  • 免責聲明

第2章 摘要

第3章 概要

  • 整合通訊及合作 (UCC) 的歷史
  • 情況發生變化的UCC
  • 技術趨勢
  • UCC市場特徵
  • 政府法規和政策

第4章 UCC市場

  • 各產業部門市場
    • 各產業規模
    • 各地區
    • 各IT部門:硬體設備,軟體及服務

第5章 UCC語音通信

  • 語音解決方案的發展
  • UCC語音通信的市場
  • UCC語音通信市場的各地區分析
  • 各引進類型市場分析
  • 內部部署 (就地部署) UCC語音通信
  • 管理UCC語音通信
  • 託管/雲端基礎UCC語音通信

第6章 UCC會議

  • UCC會議的全球市場分析
  • UCC會議市場各地區分析
    • 北中南美地區
    • 歐洲、中東、非洲地區 (EMEA)
    • 亞太地區
  • 部門分析:UCC網路會議市場
  • UCC網路會議解決方案及供應商
  • UCC網路會議市場的各地區分析
  • 託管網路會議市場
  • 部門分析:UCC視訊會議市場
  • UCC視訊會議技術趨勢
  • UCC視訊會議解決方案供應商的市場分析
  • UCC視訊會議市場上主要收購
  • UCC視訊會議市場的各地區分析
  • 託管UCC視訊會議市場
  • 部門分析:UCC語音會議市場
  • 全球UCC語音會議市場分析
  • UCC語音會議市場的各地區分析
  • 託管UCC語音會議市場

第7章 UC共同應用 (協同應用)

  • UC共同應用市場分析,倒數幾名部門
  • 整合通訊
  • IM及存在感
  • 合作工具及社群網路應用
  • 企業通訊平台的市場分析

第8章 客服中心

  • UCC客服中心解決方案的市場分析
  • UCC客服中心供應商與提供品
  • 各地區UCC客服中心市場
  • 託管UCC客服中心市場

第9章 各地區UCC市場

  • 北中南美地區
  • 語音通信
  • 會議解決方案
  • 歐洲、中東、非洲 (EMEA) 地區
  • 語音通信
  • 會議市場
  • EMEA地區的託管UCC市場
  • 亞太地區
  • 市場發展促進及阻礙因素
  • 亞太地區的商務特徵與UCC引進
  • 語音通信
  • 會議
  • 亞太地區的託管UCC市場

第10章 UCC的各企業規模用途

  • UCC市場分析,各產業規模
  • 美國的UCC解決方案中小規模產業部門

第11章 UCC,各產品部門

  • UCC解決方案的用途,各產品部門
  • 全球UCC市場分析,各產品部門
  • UCC解決方案的各地區市場分析,各產品部門

第12章 UCC市場,各引進類型:內部部署 (就地部署) 或雲端/託管

  • UCC引進類型
  • 內部部署或託管UCC引進的市場分析
  • UCC解決方案的各地區引進趨勢

第13章 託管/雲端UCAAS解決方案的市場分析

  • 雲端基礎引進類型
  • 雲端基礎解決方案的優點/缺點
  • 託管UCC解決方案的市場概要
  • UCAAS部門的市場參與企業分析
  • 主要UCAAS供應商的託管/雲端基礎UCAAS解決方案的市場分析

第14章 UCC的新興技術

  • 團隊合作應用

第15章 產業結構與競爭分析

  • UCC市場結構
  • 市場發展推動因素與課題
  • 競爭要素
  • UCC市場領導
  • 收購及夥伴關係
  • UCC解決方案的價格設定趨勢
  • 對購買UCC解決方案的影響

第16章 企業簡介

第17章 附錄

圖表

目錄
Product Code: IFT125A

REPORT HIGHLIGHTS

The global market for unified communication and collaboration (UC&C) solutions totaled $22.6 billion and $26.5 billion in 2014 and 2015 respectively. The market should reach nearly $62 billion in 2020, demonstrating a compound annual growth rate (CAGR) of 18.5% from 2015 to 2020.

This report provides:

  • An overview of the global markets and related technologies for unified communication and collaboration.
  • Analyses of global market trends, with data from 2014, 2015, and projections of compound annual growth rates (CAGRs) through 2020.
  • A look at market sizes, revenue forecasts, value chain analysis, market & product trends, and the competitive landscape.
  • Breakdowns of the market and analyses presented by type, by technology, and by geography.
  • Discussion covering current and future trends and analysis on a basis of various competitive technologies.
  • Evaluation of the market's dynamics, specifically growth drivers, restraints, and opportunities.
  • Profiles of major players in the industry.

SCOPE OF REPORT

This report analyzes unified communication and collaboration technologies and their markets. To understand how the UC&C market will grow and the trends impacting its adoption, this report will analyze the technologies and markets that are evolving.

An overview of the UC&C industry precedes later chapters that review the main UC&C categories, discuss top provider market share, new technologies, and the regional markets for UC&C. Five-year forecasts follow, segmented by UC&C categories, as well as new deployment trends that will shape future markets.

Succeeding chapters discuss new developments in technologies, and their advantages to the UC&C industry. Regulatory and security issues will also be discussed as they affect UC&C adoption in the high-risk information industries of healthcare, finance and government.

The appendix contains an overview of recent patent grants.

The data provided for revenues is based on the calendar year beginning January 1st and ending December 31st of that year. For companies that report their financial results for different reporting periods, BCC Research has analyzed the data using a calendar year time frame as opposed to region-specific fiscal year. This is to maintain a common base period of data reporting and facilitate our understanding and comparison of revenues and market size estimation.

The revenues reported for each of the market players include revenue from UC&C solutions (on premise-based or hosted) including all hardware, software and services directly linked to the implementation of the solution as well as the recurring revenues from service agreements and maintenance support. It does not include professional services provided to evaluate client systems or costs related to consultation services for UC&C provisioning or training of personnel.

ANALYST'S CREDENTIALS

Nandita Bhotika is a freelance market research professional with a strong market research background. She has worked as a senior analyst in the information technology group for Frost & Sullivan, India and the U.S. She also developed data-driven market research for its global IT research markets. She has also worked on data analysis projects for companies such as Samsung.

Her strength is in analyzing new markets and technology trends especially in information technology and has worked as a market consultant to service providers, especially in the Internet service provider segment. She also has deep knowledge of the composite industry and its application in the wind energy market.

Table of Contents

CHAPTER 1 - INTRODUCTION

  • STUDY GOALS AND OBJECTIVES
  • REASONS FOR DOING THE STUDY
  • SCOPE OF REPORT
  • INTENDED AUDIENCE
  • INFORMATION SOURCES
  • ANALYST'S CREDENTIALS
  • RELATED BCC RESEARCH REPORTS
  • BCC RESEARCH WEBSITE
  • DISCLAIMER

CHAPTER 2 - SUMMARY

  • SUMMARY TABLE: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS)
  • SUMMARY FIGURE: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS)

CHAPTER 3 - OVERVIEW

  • HISTORY OF UC&C SOLUTIONS
  • CHANGING FACE OF UC&C
    • COLLABORATIVE SOLUTIONS GAINING IN ADOPTION
    • UCAAS, THE NEXT GROWTH FRONTIER
    • MOBILITY DRIVING GROWTH OF UC&C
  • TECHNOLOGY TRENDS
    • FIGURE 1 UC &C TECHNOLOGY CONTINUUM CURVE
  • UC&C MARKET CHARACTERISTICS
    • LOW AWARENESS OF UC&C TECHNOLOGY AMONG IT MANAGERS
    • FRAGMENTED MARKET
    • CLOUD/HOSTED MODEL IS GAINING POPULARITY
    • CONCERNS OVER DATA SECURITY AND PRIVACY STILL A KEY ISSUE
  • GOVERNMENT REGULATIONS AND POLICY
    • GOVERNMENT REGULATIONS FOR CLOUD-BASED TELECOMMUNICATION PROVIDERS IN THE U.S.
    • UC&C AND HEALTHCARE INDUSTRY REGULATIONS
    • REGULATIONS IN THE BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) AND GOVERNMENT SECTORS

CHAPTER 4 - UC&C MARKETS

  • TABLE 1 GLOBAL UC &C MARKET BY SOLUTION SEGMENT, THROUGH 2020 ($ MILLIONS)
  • FIGURE 2 GLOBAL UC&C MARKET BY SOLUTION SEGMENT, 2014-2020 ($ MILLIONS)
  • MARKET BY BUSINESS SEGMENTS
    • BY BUSINESS SIZE
      • TABLE 2 GLOBAL UC &C MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS)
      • FIGURE 3 GLOBAL UC &C MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS)
    • BY REGION
      • TABLE 3 GLOBAL UC &C MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($ MILLIONS)
      • FIGURE 4 GLOBAL UC &C MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($ MILLIONS)
    • BY IT SEGMENT: HARDWARE, SOFTWARE AND SERVICES
      • TABLE 4 GLOBAL UC &C MARKET BY INFORMATION TECHNOLOGY SEGMENT, THROUGH 2020 ($ MILLIONS)
      • FIGURE 5 GLOBAL UC &C MARKET BY INFORMATION TECHNOLOGY SEGMENT, 2014-2020 ($ MILLIONS)

CHAPTER 5 - UC&C VOICE TELEPHONY

  • EVOLUTION OF VOICE SOLUTIONS
    • TABLE 5 GLOBAL TDM AND IP PBX SYSTEM SHIPMENTS MARKET SHARE BY REGION, 2014 AND 2015 (%)
  • MARKET FOR UC&C VOICE TELEPHONY
    • TABLE 6 GLOBAL TDM AND IP PBX UC &C MARKET BY VOICE TELEPHONY, THROUGH 2020 ($ MILLIONS)
    • FIGURE 6 GLOBAL TDM AND IP PBX UC &C MARKET BY VOICE TELEPHONY, 2014-2020 ($ MILLIONS)
    • TABLE 7 GLOBAL UC &C VOICE TELEPHONY MARKET BY TOP VENDORS, 2014 ($ MILLIONS)
    • FIGURE 7 GLOBAL UC &C VOICE TELEPHONY MARKET SHARE BY TOP VENDORS, 2014 (%)
  • REGIONAL ANALYSIS OF UC&C VOICE TELEPHONY MARKET
    • TABLE 8 GLOBAL UC &C VOICE TELEPHONY MARKET BY REGION, 2014 ($ MILLIONS)
    • FIGURE 8 GLOBAL UC &C VOICE TELEPHONY MARKET SHARE BY REGION, 2014 (%)
    • AMERICAS REGION
    • EUROPE, MIDDLE EAST, AND AFRICA (EMEA) REGION
    • ASIA-PACIFIC REGION
  • MARKET ANALYSIS BY DEPLOYMENT TYPE
    • TABLE 9 GLOBAL UC&C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, THROUGH 2020 (%)
    • FIGURE 9 GLOBAL UC &C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, 2014-2020 (%)
  • ON-PREMISE UC&C VOICE TELEPHONY
  • MANAGED UC&C VOICE TELEPHONY
  • HOSTED/CLOUD-BASED UC&C VOICE TELEPHONY
    • Regional Markets for Hosted Voice Telephony
      • TABLE 10 GLOBAL HOSTED/CLOUD UC &C VOICE TELEPHONY MARKET BY REGION, 2014 ($ MILLIONS)
      • FIGURE 10 GLOBAL HOSTED/CLOUD UC&C VOICE TELEPHONY MARKET SHARE BY REGION, 2014 (%)

CHAPTER 6 - UC&C CONFERENCING

  • ANALYSIS OF THE GLOBAL UC&C CONFERENCING MARKET
    • TABLE 11 GLOBAL UC &C CONFERENCING MARKET BY SEGMENT, THROUGH 2020 ($ MILLIONS)
    • FIGURE 11 GLOBAL UC &C CONFERENCING MARKET BY SEGMENT, 2014-2020 ($ MILLIONS)
    • TABLE 12 GLOBAL UC &C CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS)
    • FIGURE 12 GLOBAL UC &C CONFERENCING MARKET SHARE BY VENDOR, 2014 (%)
  • REGIONAL ANALYSIS OF THE UC&C CONFERENCING MARKET
    • TABLE 13 GLOBAL UC &C CONFERENCING MARKET BY SEGMENT AND REGION, 2014 ($ MILLIONS)
    • FIGURE 13 GLOBAL UC &C CONFERENCING MARKET BY SEGMENT AND REGION, 2014 ($ MILLIONS)
  • AMERICAS REGION
    • EUROPE, MIDDLE EAST AND AFRICA REGION (EMEA)
    • ASIA-PACIFIC REGION
  • SEGMENT ANALYSIS: UC&C WEB CONFERENCING MARKET
    • TABLE 14 GLOBAL UC &C WEB CONFERENCING MARKET, THROUGH 2020 ($ MILLIONS)
    • FIGURE 14 GLOBAL UC &C WEB CONFERENCING MARKET, 2014-2020 ($ MILLIONS)
  • UC&C WEB CONFERENCING SOLUTIONS AND VENDORS
    • TABLE 15 GLOBAL UC &C WEB CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS)
    • FIGURE 15 GLOBAL UC &C WEB CONFERENCING MARKET SHARE BY VENDOR, 2014 (%)
  • REGIONAL ANALYSIS OF UC&C WEB CONFERENCING MARKET
    • TABLE 16 GLOBAL UC &C WEB CONFERENCING MARKET BY REGION, 2014 ($ MILLIONS)
    • FIGURE 16 GLOBAL UC &C WEB CONFERENCING MARKET SHARE BY REGION, 2014 (%)
    • Americas Region
    • EMEA Region
    • Asia-Pacific Region
  • HOSTED WEB CONFERENCING MARKET
    • TABLE 17 GLOBAL UC &C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS)
    • FIGURE 17 GLOBAL UC &C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS)
  • SEGMENT ANALYSIS: THE UC&C VIDEOCONFERENCING MARKET
    • TRENDS IN UC&C VIDEOCONFERENCING TECHNOLOGIES
    • WEBRTC
    • VIDEOCONFERENCING AND MOBILITY
    • MARKET ANALYSIS
      • TABLE 18 GLOBAL UC &C VIDEOCONFERENCING MARKET, THROUGH 2020 ($ MILLIONS)
      • FIGURE 18 GLOBAL UC &C VIDEOCONFERENCING MARKET, 2014-2020 ($ MILLIONS)
    • MARKET ANALYSIS OF UC&C VIDEOCONFERENCING SOLUTION VENDORS
      • TABLE 19 GLOBAL UC &C VIDEOCONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS)
      • FIGURE 19 GLOBAL UC &C VIDEOCONFERENCING MARKET SHARE BY VENDOR, 2014 (%)
      • Cisco
      • Polycom
      • Huawei
      • Avaya
      • Lifesize
      • Vidyo
      • Telepresence Solutions
    • KEY ACQUISITIONS IN THE UC&C VIDEOCONFERENCING MARKET
    • REGIONAL ANALYSIS OF UC&C VIDEOCONFERENCING MARKET
      • TABLE 20 GLOBAL UC &C VIDEOCONFERENCING MARKET BY REGION, 2014 ($ MILLIONS)
      • FIGURE 20 GLOBAL UC &C VIDEOCONFERENCING MARKET SHARE BY REGION, 2014 (%)
      • Americas Region
      • EMEA Region
      • Asia-Pacific Region
    • HOSTED UC&C VIDEOCONFERENCING MARKET
      • TABLE 21 GLOBAL UC &C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS)
      • FIGURE 21 GLOBAL UC &C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS)
      • TABLE 22 PRODUCT FEATURES OF POPULAR HOSTED VIDEOCONFERENCING SOLUTIONS
      • New Technologies Driving the Cloud/Hosted Transition for Videoconferencing
      • Challenges for Hosted Videoconferencing Adoption
    • SEGMENT ANALYSIS: UC&C AUDIO CONFERENCING MARKET
    • MARKET ANALYSIS OF THE GLOBAL UC&C AUDIO CONFERENCING MARKET
      • TABLE 23 GLOBAL UC&C AUDIO CONFERENCING MARKET, THROUGH 2020 ($ MILLIONS)
      • FIGURE 22 GLOBAL UC &C AUDIO CONFERENCING MARKET, 2014-2020 ($ MILLIONS)
      • TABLE 24 GLOBAL AUDIO CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS)
      • FIGURE 23 GLOBAL AUDIO CONFERENCING MARKET SHARE BY VENDOR, 2014 (%)
    • REGIONAL ANALYSIS OF UC&C AUDIO CONFERENCING MARKET
      • TABLE 25 GLOBAL UC &C AUDIO CONFERENCING MARKET BY REGION, 2014 ($ MILLIONS)
      • FIGURE 24 GLOBAL UC &C AUDIO CONFERENCING MARKET SHARE BY REGION, 2014 (%)
      • Americas Region
      • EMEA Region
      • Asia-Pacific Region
    • HOSTED UC&C AUDIO CONFERENCING MARKET

CHAPTER 7 - UC COLLABORATIVE APPLICATIONS

  • TABLE 26 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, THROUGH 2020 ($ MILLIONS)
  • FIGURE 25 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, 2014-2020 ($ MILLIONS)
  • MARKET ANALYSIS OF UC COLLABORATIVE APPLICATIONS BY SUBSEGMENT
    • TABLE 27 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY SEGMENT, 2014 ($ MILLIONS)
    • FIGURE 26 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY SEGMENT, 2014 (%)
  • UNIFIED MESSAGING
    • TABLE 28 KEY FEATURES OF TOP UC&C SOLUTIONS WITH UNIFIED MESSAGING FEATURES BY VENDOR
  • IM AND PRESENCE
    • TABLE 29 KEY FEATURES OF TOP UC &C SOLUTIONS WITH IM/PRESENCE FUNCTIONALITY BY VENDOR
  • COLLABORATION TOOLS AND SOCIAL NETWORKING APPLICATIONS
    • MOBILITY APPS
      • TABLE 30 GLOBAL MOBILITY APPS MARKET, THROUGH 2020 ($ MILLIONS)
      • FIGURE 27 GLOBAL MOBILITY APPS MARKET, 2014-2020 ($ MILLIONS)
      • TABLE 31 KEY FEATURES OF TOP UC &C SOLUTIONS WITH MOBILITY FEATURES BY VENDOR
    • MARKET ANALYSIS FOR UC COLLABORATIVE APPLICATIONS
      • TABLE 32 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY VENDOR, 2014 ($ MILLIONS)
      • FIGURE 28 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY VENDOR, 2014 (%)
  • MARKET ANALYSIS FOR ENTERPRISE MESSAGING PLATFORMS
    • HOSTED UC COLLABORATIVE APPLICATIONS MARKET
      • TABLE 33 GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014 ($ MILLIONS)
      • FIGURE 29 GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014 ($ MILLIONS)

CHAPTER 8 - CONTACT CENTER

  • MARKET ANALYSIS FOR UC&C CONTACT CENTER SOLUTIONS
    • TABLE 34 GLOBAL UC &C CONTACT CENTER MARKET, THROUGH 2020 ($ MILLIONS)
    • FIGURE 30 GLOBAL UC &C CONTACT CENTER MARKET, 2014-2020 ($ MILLIONS)
    • TABLE 35 GLOBAL UC &C CONTACT CENTER MARKET BY VENDOR, 2014 ($ MILLIONS)
    • FIGURE 31 GLOBAL UC &C CONTACT CENTER MARKET SHARE BY VENDOR, 2014 (%)
  • UC&C CONTACT CENTER VENDORS AND THEIR OFFERINGS
    • Avaya
    • Cisco
    • Genesys
    • Interactive Intelligence
    • Huawei
    • Unify
    • Mitel
  • REGIONAL UC&C CONTACT CENTER MARKETS
    • TABLE 36 GLOBAL UC &C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS)
    • FIGURE 32 GLOBAL UC &C CONTACT CENTER MARKET SHARE BY REGION, 2014 (%)
  • HOSTED UC&C CONTACT CENTER MARKET
    • Regional Markets for Hosted/Cloud-based UC Contact Center Solutions
      • TABLE 37 GLOBAL HOSTED/CLOUD-BASED UC&C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS)
      • FIGURE 33 GLOBAL HOSTED/CLOUD-BASED UC &C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS)
    • Hosted UC&C Contact Center Solutions - An Overview of Key Offerings
    • Genesys
    • Cisco
    • Interactive Intelligence
    • Mitel
    • Avaya

CHAPTER 9 - REGIONAL UC&C MARKETS

  • TABLE 38 GLOBAL UC &C MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS)
  • FIGURE 34 GLOBAL UC &C MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS)
  • AMERICAS REGION
    • TABLE 39 AMERICAS UC &C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS)
    • FIGURE 35 AMERICAS UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS)
  • VOICE TELEPHONY
  • CONFERENCING SOLUTIONS
    • Web Conferencing
    • Videoconferencing
    • Audio Conferencing
  • EUROPE, MIDDLE EAST AND AFRICA (EMEA) REGION
    • TABLE 40 EMEA UC&C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS)
    • FIGURE 36 EMEA UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS)
  • VOICE TELEPHONY
  • CONFERENCING MARKET
    • Audio Conferencing
    • Videoconferencing
    • Web Conferencing
  • HOSTED UC&C MARKET IN THE EMEA REGION
    • TABLE 41 EMEA UC &C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($ MILLIONS)
    • FIGURE 37 EMEA UC &C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($ MILLIONS)
  • ASIA-PACIFIC REGION
    • TABLE 42 ASIA-PACIFIC UC&C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS)
    • FIGURE 38 ASIA-PACIFIC UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS)
  • DRIVERS AND CHALLENGES
  • ASIA-PACIFIC BUSINESS CHARACTERISTICS AND UC&C ADOPTION
  • VOICE TELEPHONY
  • CONFERENCING
    • Web Conferencing
    • Videoconferencing
    • Audio Conferencing
  • HOSTED UC&C MARKET IN ASIA-PACIFIC
    • TABLE 43 ASIA-PACIFIC VENDORS OF UC&C SOLUTIONS, 2014

CHAPTER 10 - APPLICATION OF UC&C BY ENTERPRISE SIZE

  • ANALYSIS OF UC&C MARKET BY SIZE OF BUSINESS
    • TABLE 44 GLOBAL ENTERPRISE UC &C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014 ($ MILLIONS)
    • FIGURE 39 GLOBAL ENTERPRISE UC &C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014 ($ MILLIONS)
    • TABLE 45 GLOBAL UC &C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014 (%)
    • FIGURE 40 GLOBAL UC &C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014 (%)
  • U.S. SMALL-MEDIUM BUSINESS SECTOR FOR UC&C SOLUTIONS
    • Factors Driving Growth in UC&C for SMBs

CHAPTER 11 - UC&C BY INDUSTRY SECTORS

  • APPLICATION OF UC&C SOLUTIONS BY INDUSTRY SEGMENT
    • HEALTHCARE INDUSTRY
      • TABLE 46 UC &C SOLUTIONS FOR THE HEALTHCARE INDUSTRY
  • FINANCIAL SERVICES INDUSTRY
  • MANUFACTURING INDUSTRY
  • FINANCE/STOCK TRADING
  • HOSPITALITY INDUSTRY
    • TABLE 47 UC &C SOLUTIONS FOR THE HOSPITALITY INDUSTRY
  • PUBLIC SECTOR (GOVERNMENT)
    • EDUCATION SECTOR
      • TABLE 48 UC &C SOLUTIONS FOR THE EDUCATION SECTOR
    • ANALYSIS OF GLOBAL UC&C MARKET BY INDUSTRY SECTOR
      • TABLE 49 GLOBAL UC&C MARKET REVENUE BY INDUSTRY SECTOR, 2014 ($ MILLIONS)
      • FIGURE 41 GLOBAL UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%)
  • REGIONAL MARKET ANALYSIS FOR UC&C SOLUTIONS BY INDUSTRY SECTOR
    • AMERICAS REGION
      • TABLE 50 AMERICAS UC &C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS)
      • FIGURE 42 AMERICAS UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%)
    • EMEA REGION
      • TABLE 51 EMEA UC &C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS)
      • FIGURE 43 EMEA UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%)
    • ASIA-PACIFIC
      • TABLE 52 ASIA-PACIFIC UC&C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS)
      • FIGURE 44 ASIA-PACIFIC UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%)

CHAPTER 12 - MARKET FOR UC&C BY TYPE OF DEPLOYMENT: ON-PREMISE OR CLOUD/HOSTED

  • TYPES OF UC&C DEPLOYMENT
    • ON-PREMISE UC&C DEPLOYMENT
    • HOSTED/CLOUD-BASED DEPLOYMENTS
    • HYBRID DEPLOYMENT
  • MARKET ANALYSIS FOR ON-PREMISE OR HOSTED UC&C DEPLOYMENT
    • TABLE 53 GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS)
    • FIGURE 45 GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS)
  • REGIONAL DEPLOYMENT TRENDS FOR UC&C SOLUTIONS
    • TABLE 54 GLOBAL UC &C MARKET BY DEPLOYMENT TYPE AND REGION, 2014 ($ MILLIONS)
    • FIGURE 46 GLOBAL UC &C MARKET BY DEPLOYMENT TYPE AND REGION, 2014 (%)

CHAPTER 13 - MARKET ANALYSIS FOR HOSTED/CLOUD-BASED UCAAS SOLUTIONS

  • TYPES OF CLOUD-BASED DEPLOYMENT
    • PUBLIC CLOUD UCAAS
    • PRIVATE CLOUD UCAAS
    • HYBRID CLOUD UCAAS
  • ADVANTAGES/DISADVANTAGES OF A CLOUD-BASED SOLUTION
    • ADVANTAGES
    • DISADVANTAGES
  • MARKET OVERVIEW OF HOSTED UC&C SOLUTIONS
    • TABLE 55 GLOBAL UCAAS MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS)
    • FIGURE 47 GLOBAL UCAAS MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS)
    • HOSTED VOICE TELEPHONY
    • HOSTED WEB CONFERENCING
    • HOSTED UC COLLABORATIVE APPLICATIONS
  • ANALYSIS OF MARKET PLAYERS IN THE UCAAS SEGMENT
    • TABLE 56 GLOBAL UCAAS MARKET BY SERVICE PROVIDER, 2014 ($ MILLIONS)
    • FIGURE 48 GLOBAL UCAAS MARKET SHARE BY SERVICE PROVIDER, 2014 (%)
  • ANALYSIS OF CLOUD/HOSTED OFFERINGS OF TOP UCAAS VENDORS
    • ANALYSIS OF STAND-ALONE UCAAS VENDORS
      • Microsoft
      • Citrix
      • Avaya
      • Cisco
      • NTT/Arkadin
      • Orange Business Services
      • Google
      • AT&T
      • HP
      • Telefonica
      • Verizon
    • BUSINESS SUITE FOR UCAAS
      • TABLE 57 GLOBAL BUSINESS SUITE MARKET BY UCAAS VENDOR, 2014 ($ MILLIONS/%)
    • ADDITIONAL UCAAS PROVIDERS
      • RingCentral
      • 8X8
      • ShoreTel Sky
      • Vonage
      • West IP Communications
      • PGi
      • Fonality
      • Mitel
        • TABLE 58 SUBSCRIBERS TO BUSINESS SUITE UCAAS CLOUD SEATS, DECEMBER 2014 (UNITS/%)
    • PUBLIC AND PRIVATE BUSINESS SUITE UCAAS
      • TABLE 59 BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (UNITS)
      • FIGURE 49 BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (%)
    • REGIONAL ANALYSIS OF UCAAS MARKETS
      • TABLE 60 GLOBAL UCAAS SOLUTIONS MARKET BY REGION, THROUGH 2020 ($ MILLIONS)
      • FIGURE 50 GLOBAL UCAAS SOLUTIONS MARKET BY REGION, 2014-2020 ($ MILLIONS)

CHAPTER 14 - EMERGING TECHNOLOGY TRENDS IN UC&C

  • TEAM COLLABORATION APPLICATIONS
    • WEBRTC
      • TABLE 61 FEATURES OF KEY WEBRTC APPLICATIONS IN THE UC&C MARKET
    • OTT APPLICATIONS
    • MOBILITY APPLICATIONS
    • IT AND MOBILITY TRENDS BY BUSINESS SIZE
    • MOBILITY TRENDS IN THE U.S.
    • VIRTUALIZATION
    • FEDERATION
    • NEW STANDARDS FOR UC&C SOLUTIONS
    • VOICE TELEPHONY SEGMENT
    • UC COLLABORATIVE APPLICATIONS STANDARDS
    • VIDEO AND AUDIO CONFERENCING STANDARDS
    • WEBRTC FOR VIDEOCONFERENCING
    • CONTACT CENTER SOLUTION STANDARDS
      • TABLE 62 NEW STANDARDS FOR UC &C SOLUTIONS BY TECHNOLOGY
    • UC&C FORUMS FOR STANDARDS DEVELOPMENT

CHAPTER 15 - INDUSTRY STRUCTURE AND COMPETITIVE ANALYSIS

  • UC&C MARKET STRUCTURE
  • MARKET DRIVERS AND CHALLENGES
  • COMPETITIVE FACTORS
    • COMPETING ON THE VOICE TELEPHONY OR COLLABORATIVE APPS FRONT
    • STRATEGIC INVESTMENTS BY VENDORS
    • TECHNOLOGY AS A COMPETITIVE ADVANTAGE
    • CLOUD-HOSTED UCAAS CAPABILITY
    • MOBILITY APPLICATIONS BECOME INTEGRAL TO UCC SOLUTIONS
    • MARKET ANALYSIS
    • MARKET SHARE OF UC&C SOLUTION PROVIDERS
      • TABLE 63 GLOBAL UC &C SOLUTIONS MARKET BY PROVIDER, 2014 ($ MILLIONS)
      • FIGURE 51 GLOBAL UC &C SOLUTIONS MARKET SHARE BY PROVIDER, 2014 (%)
  • UC&C MARKET LEADERS
    • CISCO
    • MICROSOFT CORP.
    • AVAYA
    • INTERCALL
    • IBM
    • MITEL
    • SHORETEL
  • ACQUISITIONS AND PARTNERSHIPS
    • TABLE 64 ANALYSIS OF KEY ACQUISITIONS IN THE UC&C MARKET, 2003-2015
  • PRICING TRENDS FOR UC&C SOLUTIONS
  • PURCHASING INFLUENCES FOR UC&C SOLUTIONS

CHAPTER 16 - COMPANY PROFILES

  • 8X8 INC.
  • ALCATEL-LUCENT ENTERPRISE
  • AT&T
  • AVAYA
  • BLUE JEANS NETWORKS
  • BT GLOBAL SERVICES
  • CISCO SYSTEMS INC.
  • CITRIX SYSTEMS INC.
  • HEWLETT PACKARD (HP)
  • HUAWEI TECHNOLOGIES CO. LTD.
  • IBM
  • INTERACTIVE INTELLIGENCE
  • INTERCALL
  • LIFESIZE
  • MICROSOFT
  • MITEL NETWORKS
  • NEC
  • NTT COMMUNICATIONS
  • ORANGE BUSINESS SERVICES
  • PANTERRA NETWORKS
  • POLYCOM INC.
  • RINGCENTRAL INC.
  • SHORETEL INC.
  • TELSTRA CORP. LTD.
  • TELEFONICA
  • UNIFY INC.
  • VERIZON COMMUNICATIONS
  • WEST CORP.

CHAPTER 17 - APPENDIX

  • TABLE 65 SUMMARY OF KEY PATENTS IN THE UC &C MARKET

LIST OF TABLES

  • SUMMARY TABLE: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS) 7
    • TABLE 1: GLOBAL UC &C MARKET BY SOLUTION SEGMENT, THROUGH 2020 ($ MILLIONS) 20
    • TABLE 2: GLOBAL UC &C MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS) 22
    • TABLE 3: GLOBAL UC &C MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($ MILLIONS) 23
    • TABLE 4: GLOBAL UC &C MARKET BY INFORMATION TECHNOLOGY SEGMENT, THROUGH 2020 ($ MILLIONS) 25
    • TABLE 5: GLOBAL TDM AND IP PBX SYSTEM SHIPMENTS MARKET SHARE BY REGION, 2014 AND 2015 (%) 28
    • TABLE 6: GLOBAL TDM AND IP PBX UC &C MARKET BY VOICE TELEPHONY, THROUGH 2020 ($ MILLIONS) 29
    • TABLE 7: GLOBAL UC &C VOICE TELEPHONY MARKET BY TOP VENDORS, 2014 ($ MILLIONS) 31
    • TABLE 8: GLOBAL UC &C VOICE TELEPHONY MARKET BY REGION, 2014 ($ MILLIONS) 33
    • TABLE 9: GLOBAL UC&C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, THROUGH 2020 (%) 36
    • TABLE 10: GLOBAL HOSTED/CLOUD UC &C VOICE TELEPHONY MARKET BY REGION, 2014 ($ MILLIONS) 39
    • TABLE 11: GLOBAL UC &C CONFERENCING MARKET BY SEGMENT, THROUGH 2020 ($ MILLIONS) 43
    • TABLE 12: GLOBAL UC &C CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS) 45
    • TABLE 13: GLOBAL UC &C CONFERENCING MARKET BY SEGMENT AND REGION, 2014 ($ MILLIONS) 47
    • TABLE 14: GLOBAL UC &C WEB CONFERENCING MARKET, THROUGH 2020 ($ MILLIONS) 49
    • TABLE 15: GLOBAL UC &C WEB CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS) 51
    • TABLE 16: GLOBAL UC &C WEB CONFERENCING MARKET BY REGION, 2014 ($ MILLIONS) 53
    • TABLE 17: GLOBAL UC &C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS) 56
    • TABLE 18: GLOBAL UC &C VIDEOCONFERENCING MARKET, THROUGH 2020 ($ MILLIONS) 60
    • TABLE 19: GLOBAL UC &C VIDEOCONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS) 61
    • TABLE 20: GLOBAL UC &C VIDEOCONFERENCING MARKET BY REGION, 2014 ($ MILLIONS) 66
    • TABLE 21: GLOBAL UC &C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS) 68
    • TABLE 22: PRODUCT FEATURES OF POPULAR HOSTED VIDEOCONFERENCING SOLUTIONS 69
    • TABLE 23: GLOBAL UC&C AUDIO CONFERENCING MARKET, THROUGH 2020 ($ MILLIONS) 72
    • TABLE 24: GLOBAL AUDIO CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS) 73
    • TABLE 25: GLOBAL UC &C AUDIO CONFERENCING MARKET BY REGION, 2014 ($ MILLIONS) 75
    • TABLE 26: GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, THROUGH 2020 ($ MILLIONS) 80
    • TABLE 27: GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY SEGMENT, 2014 ($ MILLIONS) 81
    • TABLE 28: KEY FEATURES OF TOP UC&C SOLUTIONS WITH UNIFIED MESSAGING FEATURES BY VENDOR 83
    • TABLE 29: KEY FEATURES OF TOP UC &C SOLUTIONS WITH IM/PRESENCE FUNCTIONALITY BY VENDOR 84
    • TABLE 30: GLOBAL MOBILITY APPS MARKET, THROUGH 2020 ($ MILLIONS) 87
    • TABLE 31: KEY FEATURES OF TOP UC &C SOLUTIONS WITH MOBILITY FEATURES BY VENDOR 89
    • TABLE 32: GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY VENDOR, 2014 ($ MILLIONS) 90
    • TABLE 33: GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014 ($ MILLIONS) 92
    • TABLE 34: GLOBAL UC &C CONTACT CENTER MARKET, THROUGH 2020 ($ MILLIONS) 95
    • TABLE 35: GLOBAL UC &C CONTACT CENTER MARKET BY VENDOR, 2014 ($ MILLIONS) 97
    • TABLE 36: GLOBAL UC &C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS) 100
    • TABLE 37: GLOBAL HOSTED/CLOUD-BASED UC&C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS) 102
    • TABLE 38: GLOBAL UC &C MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS) 106
    • TABLE 39: AMERICAS UC &C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS) 108
    • TABLE 40: EMEA UC&C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS) 112
    • TABLE 41: EMEA UC &C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($ MILLIONS) 117
    • TABLE 42: ASIA-PACIFIC UC&C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS) 119
    • TABLE 43: ASIA-PACIFIC VENDORS OF UC&C SOLUTIONS, 2014 124
    • TABLE 44: GLOBAL ENTERPRISE UC &C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014 ($ MILLIONS) 129
    • TABLE 45: GLOBAL UC &C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014 (%) 130
    • TABLE 46: UC &C SOLUTIONS FOR THE HEALTHCARE INDUSTRY 135
    • TABLE 47: UC &C SOLUTIONS FOR THE HOSPITALITY INDUSTRY 137
    • TABLE 48: UC &C SOLUTIONS FOR THE EDUCATION SECTOR 139
    • TABLE 49: GLOBAL UC&C MARKET REVENUE BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 140
    • TABLE 50: AMERICAS UC &C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 143
    • TABLE 51: EMEA UC &C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 145
    • TABLE 52: ASIA-PACIFIC UC&C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 147
    • TABLE 53: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS) 152
    • TABLE 54: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE AND REGION, 2014 ($ MILLIONS) 154
    • TABLE 55: GLOBAL UCAAS MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS) 161
    • TABLE 56: GLOBAL UCAAS MARKET BY SERVICE PROVIDER, 2014 ($ MILLIONS) 163
    • TABLE 57: GLOBAL BUSINESS SUITE MARKET BY UCAAS VENDOR, 2014 ($ MILLIONS/%) 171
    • TABLE 58: SUBSCRIBERS TO BUSINESS SUITE UCAAS CLOUD SEATS, DECEMBER 2014 (UNITS/%) 174
    • TABLE 59: BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (UNITS) 175
    • TABLE 60: GLOBAL UCAAS SOLUTIONS MARKET BY REGION, THROUGH 2020 ($ MILLIONS) 177
    • TABLE 61: FEATURES OF KEY WEBRTC APPLICATIONS IN THE UC&C MARKET 181
    • TABLE 62: NEW STANDARDS FOR UC &C SOLUTIONS BY TECHNOLOGY 187
    • TABLE 63: GLOBAL UC &C SOLUTIONS MARKET BY PROVIDER, 2014 ($ MILLIONS) 197
    • TABLE 64: ANALYSIS OF KEY ACQUISITIONS IN THE UC&C MARKET, 2003-2015 204
    • TABLE 65: SUMMARY OF KEY PATENTS IN THE UC &C MARKET 226

LIST OF FIGURES

  • SUMMARY FIGURE: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS) 7
    • FIGURE 1: UC &C TECHNOLOGY CONTINUUM CURVE 14
    • FIGURE 2: GLOBAL UC&C MARKET BY SOLUTION SEGMENT, 2014-2020 ($ MILLIONS) 21
    • FIGURE 3: GLOBAL UC &C MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS) 22
    • FIGURE 4: GLOBAL UC &C MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($ MILLIONS) 23
    • FIGURE 5: GLOBAL UC &C MARKET BY INFORMATION TECHNOLOGY SEGMENT, 2014-2020 ($ MILLIONS) 25
    • FIGURE 6: GLOBAL TDM AND IP PBX UC &C MARKET BY VOICE TELEPHONY, 2014-2020 ($ MILLIONS) 30
    • FIGURE 7: GLOBAL UC &C VOICE TELEPHONY MARKET SHARE BY TOP VENDORS, 2014 (%) 31
    • FIGURE 8: GLOBAL UC &C VOICE TELEPHONY MARKET SHARE BY REGION, 2014 (%) 33
    • FIGURE 9: GLOBAL UC &C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, 2014-2020 (%) 36
    • FIGURE 10: GLOBAL HOSTED/CLOUD UC&C VOICE TELEPHONY MARKET SHARE BY REGION, 2014 (%) 39
    • FIGURE 11: GLOBAL UC &C CONFERENCING MARKET BY SEGMENT, 2014-2020 ($ MILLIONS) 43
    • FIGURE 12: GLOBAL UC &C CONFERENCING MARKET SHARE BY VENDOR, 2014 (%) 45
    • FIGURE 13: GLOBAL UC &C CONFERENCING MARKET BY SEGMENT AND REGION, 2014 ($ MILLIONS) 47
    • FIGURE 14: GLOBAL UC &C WEB CONFERENCING MARKET, 2014-2020 ($ MILLIONS) 50
    • FIGURE 15: GLOBAL UC &C WEB CONFERENCING MARKET SHARE BY VENDOR, 2014 (%) 51
    • FIGURE 16: GLOBAL UC &C WEB CONFERENCING MARKET SHARE BY REGION, 2014 (%) 53
    • FIGURE 17: GLOBAL UC &C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS) 56
    • FIGURE 18: GLOBAL UC &C VIDEOCONFERENCING MARKET, 2014-2020 ($ MILLIONS) 60
    • FIGURE 19: GLOBAL UC &C VIDEOCONFERENCING MARKET SHARE BY VENDOR, 2014 (%) 61
    • FIGURE 20: GLOBAL UC &C VIDEOCONFERENCING MARKET SHARE BY REGION, 2014 (%) 66
    • FIGURE 21: GLOBAL UC &C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS) 68
    • FIGURE 22: GLOBAL UC &C AUDIO CONFERENCING MARKET, 2014-2020 ($ MILLIONS) 72
    • FIGURE 23: GLOBAL AUDIO CONFERENCING MARKET SHARE BY VENDOR, 2014 (%) 74
    • FIGURE 24: GLOBAL UC &C AUDIO CONFERENCING MARKET SHARE BY REGION, 2014 (%) 76
    • FIGURE 25: GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, 2014-2020 ($ MILLIONS) 80
    • FIGURE 26: GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY SEGMENT, 2014 (%) 81
    • FIGURE 27: GLOBAL MOBILITY APPS MARKET, 2014-2020 ($ MILLIONS) 87
    • FIGURE 28: GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY VENDOR, 2014 (%) 90
    • FIGURE 29: GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014 ($ MILLIONS) 92
    • FIGURE 30: GLOBAL UC &C CONTACT CENTER MARKET, 2014-2020 ($ MILLIONS) 96
    • FIGURE 31: GLOBAL UC &C CONTACT CENTER MARKET SHARE BY VENDOR, 2014 (%) 97
    • FIGURE 32: GLOBAL UC &C CONTACT CENTER MARKET SHARE BY REGION, 2014 (%) 100
    • FIGURE 33: GLOBAL HOSTED/CLOUD-BASED UC &C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS) 102
    • FIGURE 34: GLOBAL UC &C MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS) 106
    • FIGURE 35: AMERICAS UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 108
    • FIGURE 36: EMEA UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 112
    • FIGURE 37: EMEA UC &C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($ MILLIONS) 117
    • FIGURE 38: ASIA-PACIFIC UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 119
    • FIGURE 39: GLOBAL ENTERPRISE UC &C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014 ($ MILLIONS) 129
    • FIGURE 40: GLOBAL UC &C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014 (%) 130
    • FIGURE 41: GLOBAL UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 141
    • FIGURE 42: AMERICAS UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 143
    • FIGURE 43: EMEA UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 145
    • FIGURE 44: ASIA-PACIFIC UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 147
    • FIGURE 45: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS) 152
    • FIGURE 46: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE AND REGION, 2014 (%) 154
    • FIGURE 47: GLOBAL UCAAS MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 161
    • FIGURE 48: GLOBAL UCAAS MARKET SHARE BY SERVICE PROVIDER, 2014 (%) 165
    • FIGURE 49: BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (%) 175
    • FIGURE 50: GLOBAL UCAAS SOLUTIONS MARKET BY REGION, 2014-2020 ($ MILLIONS) 177
    • FIGURE 51: GLOBAL UC &C SOLUTIONS MARKET SHARE BY PROVIDER, 2014 (%) 197
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