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市場調查報告書
快速成長之中國客服中心：2011年市場機會及2015年止展望
China's Booming Call Center Market Opportunities in 2011 and Outlook to 2015
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快速成長之中國客服中心：2011年市場機會及2015年止展望 是由出版商Asia Pacific Research Group (APRG)在2011年03月所出版的。
這份英文市場調查報告書包含34 Pages, 12 Exhibits 價格從美金1295起跳。
中國客服中心反映其快速之經濟成長，據點、規模及收益皆迅速發展。因此，客服中心之解決方案需求也維持在兩位數之成長率。
本報告為，中國客服中心技術、解決方案市場於2011年之現況調查、2015年止預測分析，並由其結果匯整產業別需求趨勢、SWOT分析、主要城市情形等，以下列摘要形式闡述。
第1章 中國客服中心市場發展
第2章 客服中心技術需求之預測值
第3章 客服中心成長率：產業別
第4章 SWOT分析
第5章 客服中心市場中前5大城市
第6章 客服中心規模分布：員工數別
2011 market research explaining the rapidly growing Call Center - Contact
Centre market in China in 2011
China' s economic growth is having a profound impact on the breadth and depth
of the domestic Call Center market. Growth in the number of Call Centers and
number of agent positions seats in China is steadily increasing, and the
revenue growth for technology vendors selling enterprise Call Center
solutions has been in the double digits. Some of the key findings in this
March 2011 published research report include:
- Sectors such as telecom, banking, insurance, travel booking, and
logistics are the innovators while the other industries like catalog and TV
shopping, telesales, government services and public utilities are growing
rapidly.
- The need for professional consulting and services to help PRC Call Centers
improve agent efficiency and effectiveness is a key opportunity.
- IVR systems and services saw strong growth in 2010, and are being deployed
by SMB, government agencies, and large enterprises to enable better service to
an increasingly demanding consumer economy in China.
This market research report is a concise executive-level assessment of the
Contact Center industry in China. This research is designed to provide you the
following benefits:
- Assess the size and projected growth of the Call Center (Contact Centre)
market in China
- Target marketing and sales plans for Call Center technology and services
in China
- Understand the strengths, weaknesses, opportunities and risks
- Understand the influences driving the China market in 2011 to 2015
- Understand the vertical markets expanding in 2011 to 2015
- Define where are the growth opportunities for Call Center technology in
China now, and in the next 5 years
- Outline which industries will attract the highest Call Center technology
spending and which will grow fastest in the next 5 years
- Develop an effective call center technology sales campaigns by using this
report' s recommendations and analysis of market
- conditions
- Understand the key market issues and opportunities for vendors of ACD,
IVR, CTI, Outbound and other Call Center technologies.
- Anticipate and exploit future growth in multi-channel call centers using
this report' s forecasts of growth rates in China
Table of Figures and Exhibits:
- 1 Growth in Call Center Seats in China
- 2. Expected Industry Spend on Call Center Technology
- 3. Call Center Growth by Industry Vertical Sectors
- 4. Strengths Weakness Opportunities Threat SWOT Analysis
- 5. Top Five Cities in China Establishing Call Centers
- 6. Size distribution of Call Centers by Number of Seats
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