服務保證市場評析

Abstract

Product overview

Global service assurance spending is forecast to grow from USD2.3 billion in 2007 to USD3.5 billion in 2012 with a CAGR of 9%. North America remains the region in which the largest investments will be made, but Europe, the Middle East and Africa (EMEA) is forecast to eclipse North America in 2008. Growth in spending on service assurance in the rest of the world is forecast to increase from USD370 million in 2007 to USD662 million in 2012, with a CAGR of 12.3%. We expect slower growth in North America as demand from consumers and businesses weakens in 2008 and 2009. Spending on service assurance in EMEA will grow with a CAGR of 9% over the forecast period, driven mainly by Eastern Europe and the Middle East.

Over the past two years, supplier consolidation in the service assurance market has occurred in the mature probe systems market. The fault and performance monitoring segments have consolidated to a lesser extent. The emergence of IT suppliers in the telecoms sector supports our view that CSPs are gradually migrating existing systems to support convergent services, and that they are willing to embrace less specialised off-the-shelf applications that reduce integration cost. This is being driven by business convergence and lower-cost IT technologies. IBM is the largest commercial supplier of service assurance solutions, with 11% market penetration. Agilent, HP, Tektronix, and Telcordia follow with 8%, 8%, 7%, and 5%, respectively.

This 63-page report provides a detailed five-year forecast for service assurance as well as the five sub-segments: probe systems, fault management, performance monitoring, service management, and workforce automation. The forecast is broken out by region and service types, providing forecasts for 43 different segment views. The report includes market shares of the leading suppliers overall and in each of the five sub-segments. It provides definitions for service assurance overall and for each of the sub-segments. It includes analysis of the market drivers and inhibitors for growth in all segments.

The report addresses the following important issues:

• The most important drivers for CSP spending in service assurance
• New opportunities and limits for service assurance in high-growth, emerging markets
• Factors driving CSP and supplier consolidation in the industry
• Where significant shifts in spending patterns are taking place
• Why and where mobile CSPs are putting more emphasis on assurance.

The report includes a table comparing 45 service assurance suppliers. The market shares of the leading suppliers are provided for the overall service assurance market as well as for each of the five sub-segments. The market share sections include explanations of the six leading suppliers in each area.

Who should read this report

This 63-page report is an excellent source of market intelligence for operators, network equipment and software suppliers, systems integrators, venture capitalists and financial analysts.

Accellent, Aircom International, Alcatel-Lucent, Amdocs, Agilent, Anritsu, AT&T, AT&T Wireless, Bell Canada, BMC, Brasil Telecom, BSkyB, BT, CA, Cisco, Concord, Cox, Danaher, Elisa, EMC SMARTS, Ericsson, Fluke, Geoprobe, HP, Huawei, IBM, InfoVista, JDSU, KT, MCI, Micromuse, Minacom, Mobilnet, Maroc Telecom, Movilnet, NEC, Nokia Siemens Networks, Nortel, NTT, Optus, Oracle, Orange, Qwest, Reliance, SFR, SingTel, Softbank, Sprint Nextel, SupportSoft, Telecom Italia, Tekelec, Tektronix, Telcordia, Telefonica, TeliaSonera, TeleDanmark, Tellabs, Telstra, TIM, Time Warner, Tivoli, Tollgrade, TTI Telecom, TELUS, TMN, T-Mobile, Vallent, Verizon, Vodafone, Wily Technology, Verizon.

Table of Contents

• Executive summary
• Market share
• Overall service assurance
  • Application segments forecast overview
  • Forecast by communications service
  • Regional forecast
• Probe systems
  • Market share
  • Forecast
• Fault and event
  • Market share
  • Forecast
• Service management
  • Market share
  • Forecast
  • Performance
• Performance monitoring
  • Market share
  • Forecast
  • Workforce automation
  • Market share
  • Forecast
• Market drivers
  • Drivers
  • Inhibitors
• Business environment
  • Market definition
• Suppliers
  • Service assurance suppliers
• Recommendations

List of figures and tables

• Figure 1: Global service assurance, 2007-2012
• Figure 2: Service assurance overall market share
• Figure 3: Service assurance product market share
• Figure 4: Service assurance product-oriented professional services market share
• Figure 5: Global service assurance forecast by application segment, 2007-2012
• Figure 6: Global service assurance forecast by telecoms service, 2007-2012
• Figure 7: Global service assurance forecast by region, 2007-2012
• Figure 8: Probe systems market share
• Figure 9: Probe systems forecast, 2007-2012
• Figure 10: Probe systems forecast by telecoms service, 2007-2012
• Figure 11: Probe systems forecast by region, 2007-2012
• Figure 12: Fault and event management market share
• Figure 13: Global fault and event management forecast, 2007-2012
• Figure 14: Fault management forecast by communication service, 2007-2012
• Figure 15: Fault management forecast by region, 2007-2012
• Figure 16: Service management suppliers market share
• Figure 17: Global service management forecast, 2007-2012
• Figure 18: Service management forecast by service, 2007-2012
• Figure 19: Service management forecast by region, 2007-2012
• Figure 20: Performance management market share
• Figure 21: Global performance monitoring forecast, 2007-2012
• Figure 22: Performance monitoring forecast by communication service, 2007-2012
• Figure 23: Performance monitoring forecast by region, 2007-2012
• Figure 24: Workforce automation market share
• Figure 25: Workforce automation forecast, 2007-2012
• Figure 26: Workforce automation forecast by communication service, 2007-2012
• Figure 27: Workforce automation forecast by region, 2007-2012
• Figure 28: OSS Observer supplier market segments
• Figure 29: Service assurance components and relationships to other telecommunication software systems
• Figure 30: Probe-based monitoring system collection and application reporting
• Table 1: Acquisitions in the service assurance market, 2004- 2008
• Table 2: Comparison of service assurance suppliers