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市場調查報告書

整合型綁定套組的行動服務:客戶維繫、服務設計、革新

Mobile Services in Converged Bundles: Customer Retention, Service Design and Innovation

出版商 Analysys Mason 商品編碼 342151
出版日期 內容資訊 英文 47 Slides
商品交期: 最快1-2個工作天內
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整合型綁定套組的行動服務:客戶維繫、服務設計、革新 Mobile Services in Converged Bundles: Customer Retention, Service Design and Innovation
出版日期: 2015年10月19日 內容資訊: 英文 47 Slides
簡介

本報告提供固定、行動的整合型綁定套組的結構要素、業者賦予行動服務地位的方法選擇、整合型綁定套組帶給市場和業者實際成果影響相關驗證等系統性資訊。

目錄

  • 摘要整理
  • 客戶維繫
  • 服務設計
  • 服務革新
  • 附錄
  • 關於著者和ANALYSYS MASON
目錄

Fixed and mobile services are highly commoditised in mature markets, and operators are turning to converged bundles as a means to reduce churn, build long-lasting customer relationships and capture revenue that could otherwise go to competitors on standalone services. These bundles have impressive rates of take-up, but this is rarely reflected in significant growth in operator revenue or market share. This report considers the ways that operators position mobile services as a component of fixed-mobile converged bundles and assesses the effect that converged bundles have on market and operator performance.

THIS STRATEGY REPORT:

  • assesses the level of take-up of fixed-mobile converged bundles in Europe and the impact of such bundles on market share and service revenue
  • examines how operators in Europe are using mobile plans in converged bundles to differentiate themselves and to align with their competitive positions
  • analyses how the pricing and discount schemes are used to drive take-up of fixed-mobile converged plans in relation to standalone mobile plans
  • provides details of the retention outcomes that converged bundles lead to
  • examines how operators are using fixed-mobile convergence as a means to create unique propositions and deploy service innovation.

THREE AREAS FOR OPERATORS TO CONSIDER WHEN
ADDING MOBILE SERVICES TO CONVERGED BUNDLES

SAMPLE PAGES

ABOUT THE AUTHORS

Kerem Arsal (Senior Analyst) is a key contributor to Analysys Mason's Mobile Services research programme, which helps operators to understand, and monetise to maximum efficiency, the interplay between voice, messaging and data services. His work involves in-depth coverage of issues such as customer retention, mobile data pricing, MVNO strategies, and the impact of regulation and roaming. Previously, Kerem was a research manager at Pyramid Research, where he was responsible for setting the thematic research agenda across multiple tracks and regions. He also headed numerous projects around operator strategies, as well as commercialisation of, and demand assessment for, new products in the consumer and enterprise segments.

Aris Xylouris (Research Analyst) focuses on data modelling and collection for Analysys Mason's Consumer Services research practice, contributing to the Fixed Broadband and Multi-Play, Mobile Services, Digital Economy and Mobile Devices research programmes. Before joining Analysys Mason, he held internships as an economic analyst in the media sector, working on market analysis, financial evaluation, profitability analysis and business plan development. His wider experience includes quantitative forecast modelling and computer simulations using agent-based models.

Table of Contents

  • EXECUTIVE SUMMARY
  • CUSTOMER RETENTION
  • SERVICE DESIGN
  • SERVICE INNOVATION
  • APPENDIX
  • ABOUT THE AUTHORS AND ANALYSYS MASON
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