服務保障系統:全球市場的預測

本報告提供全球服務保障 (SA) 系統的市場調查，SA系統的支出額的變化與預測，引進區分、遞送區分、通訊服務區分、各地區的明細，主要的市場趨勢與市場的各種影響因素分析，供應商及通訊服務供應商的建議等彙整資料。

調查內容

• 全球SA系統支出額的預測
  • 引進區分
    • 探針系統
    • 障礙、活動管理 (FM)
    • 服務管理 (SM)
    • 性能監控 (PM)
    • 工作流程自動化
  • 遞送區分
    • 產品相關服務
    • 專業服務
  • 通訊服務區分
    • 個人行動
    • 個人固定
    • 經營者行動
    • 經營者固定
  • 地區區分
    • 中東歐
    • 亞太地區已開發國家
    • 亞太地區新興國家
    • 南美
    • 中東、非洲
    • 北美
    • 撒哈拉以南非洲
    • 西歐
• 市場成長推動因素以及阻礙因素和變化
• 商業環境、地區的動態
• 市場定義
• 對供應商及通訊服務供應商的建議

目錄

• 摘要整理
• 建議
• 預測
• 市場成長推動因素以及阻礙因素
• 商業環境
• 市場定義
• 關於Analysys Mason

圖表

"CSPs will implement new service assurance systems for NFV and hybrid environments, while focusing on NOC consolidation, assurance automation and QoE assurance."

The service assurance software systems market will grow at a CAGR of 2.2% to reach USD7.43 billion in 2021. Increasing cost pressure and growing confidence in cloud-based delivery models will encourage communications service providers (CSPs) to adopt the software-as-a-service (SaaS) model for service assurance systems. Demand for network operations centre (NOC) consolidation, service operations centre (SOC) implementation and new integration requirements for network function virtualisation (NFV) will drive growth in professional services revenue.

THIS FORECAST REPORT PROVIDES:

• a detailed, 5-year worldwide forecast for spending in the service assurance systems market, split into:
  • five application segments: probe systems, service management, fault and event management, performance monitoring and workforce automation
  • two delivery types: product-related and professional services
  • four telecoms services: consumer mobile, consumer fixed, business mobile, and business fixed
  • eight geographical regions: Central and Eastern Europe (CEE); developed Asia-Pacific (DVAP), emerging Asia-Pacific (EMAP); Latin America (LATAM); the Middle East and North Africa (MENA); North America (NA); Sub-Saharan Africa (SSA) and Western Europe (WE)

• an examination of key market drivers and inhibitors, and how they will change during the forecast period

• analysis of the business environment and regional dynamics that will influence the service assurance systems market

• a detailed market definition

• recommendations for CSPs and vendors.

ABOUT THE AUTHOR:

Anil Rao (Senior Analyst) is a member of Analysys Mason's Telecoms Software and Networks research team and is the lead analyst for the Service Assurance programme, focusing on producing market share, forecast and research collateral for the programme. He has published research on IP probes, real-time network analytics and the importance of service assurance in reducing churn and improving customer experience. He holds a BEng in Computer Science from the University of Mysore and an MBA from Lancaster University Management School, UK.

TABLE OF CONTENTS

• EXECUTIVE SUMMARY
• RECOMMENDATIONS
• FORECAST
• MARKET DRIVERS AND INHIBITORS
• BUSINESS ENVIRONMENT
• MARKET DEFINITION
• ABOUT THEAUTHOR AND ANALYSYS MASON