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市場調查報告書

實況聊天·軟體的全球市場:市場機會分析及未來預測

Live Chat Software Market by Product Type (Informational Live Chat Systems, Sales Live Chat Systems, and Customer Service Live Chat Systems) and by End User: Global Opportunity Analysis and Industry Forecast, 2017-2023

出版商 Allied Market Research 商品編碼 563318
出版日期 內容資訊 英文 120 Pages
商品交期: 最快1-2個工作天內
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實況聊天·軟體的全球市場:市場機會分析及未來預測 Live Chat Software Market by Product Type (Informational Live Chat Systems, Sales Live Chat Systems, and Customer Service Live Chat Systems) and by End User: Global Opportunity Analysis and Industry Forecast, 2017-2023
出版日期: 2017年09月01日 內容資訊: 英文 120 Pages
簡介

本報告涵括實況聊天·軟體的全球市場,透過市場成長推動因素和市場機會,市場趨勢,以及企業策略等的廣泛調查,來進行市場詳細的現狀分析與未來預測。

第1章 序論

  • 關於本報告
  • 本報告的成果
  • 主要市場領域
  • 調查手法

第2章 摘要整理

  • CXO的觀點

第3章 市場概要

  • 市場定義及範圍
  • 重要的調查結果
    • 最重要要素
    • 主要投資者
    • 主要成功策略
  • 波特的五力分析
  • 市場動態
    • 市場成長推動因素
    • 市場成長阻礙因素
    • 市場機會

第4章 實況聊天·軟體市場各產品類型分析

  • 概要
  • 資訊提供型實況聊天系統
  • 銷售用實況聊天系統
  • 客戶服務用實況聊天系統

第5章 實況聊天·軟體市場各終端用戶分析

  • 概要
  • 電訊及IT產業
  • 零售業
  • BFSI (銀行,金融服務,及保險業)
  • 旅遊及旅館產業
  • 製造業
  • 醫療產業
  • 其他

第6章 實況聊天·軟體市場各地區分析

  • 概要
  • 北美
    • 主要市場趨勢
    • 主要成長要素及市場機會
    • 市場規模及未來預測
  • 歐洲
    • 主要市場趨勢
    • 主要成長要素及市場機會
    • 市場規模及未來預測
  • 亞太地區
    • 主要市場趨勢
    • 主要成長要素及市場機會
    • 市場規模及未來預測
  • 南美,中東,及非洲 (LAMEA) 地區
    • 主要市場趨勢
    • 主要成長要素及市場機會
    • 市場規模及未來預測

第7章 主要企業簡介

目錄
Product Code: IC 04391

Live chat is a real-time communication software, which is increasingly used by website providers to interact directly with visitors on their websites through the combination of survey forms, instant messaging, or chat. It enables real-time communication between two users through a connected device, which is appropriate for low to moderately complex product support. Live chat software is based on client server model, which allows client to start session after logging into user account. It helps organizations to serve customers without being intrusive.

Increase in popularity of live chat, rise in need to improve customer relationship management (CRM), and number of advantages of live chat software over conventional customer support are the key factors that are anticipated to boost the growth of the market. However, lack of standardization and continuous increase in demand for web self-services restrain the market. Integration of social media and live chat software is expected to provide lucrative opportunities for this market. In addition, increase in awareness about benefits of the live chat software, which includes increased sales, enhanced customer engagement, reduced expenses, and others is expected to create growth opportunities for this market.

The global live chat software market is segmented on the basis of product type, end user, and geography. Product type segment covered in this study includes informational live chat systems, sales live chat systems, and customer service live chat systems. Based on end user, the market is categorized into telecommunication and IT, retail, BFSI, travel & hospitality, manufacturing, healthcare, and others (entertainment, media, education, government, and real estate). By geography, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

Some of the dominant players of the global live chat software market include LogMeIn, Inc., LivePerson, Inc., Zendesk, SnapEngage, Livechat, Inc., Olark, Kayako, Inc., Freshdesk, Inc., Woopra, Inc., and Provide Support LLC.

KEY BENEFITS FOR STAKEHOLDERS

  • The study provides an in-depth analysis of the global live chat software market and current & future trends to elucidate the imminent investment pockets.
  • Information about key drivers, restraints, and opportunities is provided.
  • Porter's Five Forces analysis illustrates the potency of buyers and suppliers operating in the industry.
  • The quantitative analysis of the global market from 2017 to 2023 is provided to determine the live chat software market potential.

KEY MARKET SEGMENTS

BY PRODUCT TYPE

  • Informational Live Chat Systems
  • Sales Live Chat Systems
  • Customer Service Live Chat Systems

BY END USER

  • Telecommunication and IT
  • Retail
  • BFSI
  • Travel and hospitality
  • Manufacturing
  • Healthcare
  • Others (Entertainment, Media, Education, Government, Real Estate)

BY REGION

  • North America
  • U.S.
  • Canada
  • Mexico
  • Europe
  • UK
  • Germany
  • France
  • Rest of Europe
  • Asia-Pacific
  • China
  • Japan
  • India
  • Rest of Asia-Pacific
  • LAMEA
  • Latin America
  • Middle East
  • Africa

KEY MARKET PLAYERS

  • LogMeIn, Inc.
  • LivePerson, Inc.,
  • Zendesk
  • SnapEngage
  • Livechat, Inc.
  • Olark
  • Kayako, Inc.
  • Freshdesk, Inc.
  • Woopra, Inc.
  • Provide Support LLC

Table of Contents

CHAPTER 1 INTRODUCTION

  • 1.1. REPORT DESCRIPTION
  • 1.2. KEY BENEFITS
  • 1.3. KEY MARKET SEGMENTS
  • 1.4. RESEARCH METHODOLOGY
    • 1.4.1. Primary research
    • 1.4.2. Secondary research
    • 1.4.3. Analyst Type and models

CHAPTER 2 EXECUTIVE SUMMARY

  • 2.1. CXO PERSPECTIVE

CHAPTER 3 MARKET OVERVIEW

  • 3.1. MARKET DEFINITION AND SCOPE
  • 3.2. KEY FINDINGS
    • 3.2.1. Top impacting factors
    • 3.2.2. Top investment pockets
    • 3.2.3. Top winning strategies
  • 3.3. PORTERS FIVE FORCES ANALYSIS
    • 3.3.1. High bargaining power of suppliers
    • 3.3.2. Moderate threat of new entrants
    • 3.3.3. Moderate threat of substitutes
    • 3.3.4. High competitive rivalry
    • 3.3.5. Moderate bargaining power among buyers
    • 3.3.6. Market player positioning, 2016
  • 3.4. MARKET DYNAMICS
    • 3.4.1. Drivers
      • 3.4.1.1. Increasing popularity of live chat software among end users
      • 3.4.1.2. Increasing need to improve customer relationship management (CRM)
      • 3.4.1.3. Advantages of live chat softwares over conventional customer support
    • 3.4.2. Restraints
      • 3.4.2.1. Lack of standardization
      • 3.4.2.2. Increase in demand for web or mobile self-services
    • 3.4.3. Opportunities
      • 3.4.3.1. Integration of social media and live chat software
      • 3.4.3.2. Increasing awareness about benefits of the live chat software

CHAPTER 4 LIVE CHAT SOFTWARE MARKET, BY PRODUCT TYPE

  • 4.1. OVERVIEW
  • 4.2. INFORMATIONAL LIVE CHAT SYSTEMS
    • 4.2.1. Key market trends
    • 4.2.2. Key growth factors and opportunities
    • 4.2.3. Market size and forecast
  • 4.3. SALES LIVE CHAT SYSTEM
    • 4.3.1. Key market trends
    • 4.3.2. Key growth factors and opportunities
    • 4.3.3. Market size and forecast
  • 4.4. CUSTOMER SERVICE LIVE CHAT SYSTEM
    • 4.4.1. Key market trends
    • 4.4.2. Key growth factors and opportunities
    • 4.4.3. Market size and forecast

CHAPTER 5 LIVE CHAT SOFTWARE MARKET, BY END USER

  • 5.1. OVERVIEW
  • 5.2. TELECOMMUNICATION & IT
    • 5.2.1. Key market trends
    • 5.2.2. Key growth factors and opportunities
    • 5.2.3. Market size and forecast
  • 5.3. RETAIL
    • 5.3.1. Key market trends
    • 5.3.2. Key growth factors and opportunities
    • 5.3.3. Market size and forecast
  • 5.4. BFSI
    • 5.4.1. Key market trends
    • 5.4.2. Key growth factors and opportunities
    • 5.4.3. Market size and forecast
  • 5.5. TRAVEL & HOSPITALITY
    • 5.5.1. Key market trends
    • 5.5.2. Key growth factors and opportunities
    • 5.5.3. Market size and forecast
  • 5.6. MANUFACTURING
    • 5.6.1. Key market trends
    • 5.6.2. Key growth factors and opportunities
    • 5.6.3. Market size and forecast
  • 5.7. HEALTHCARE
    • 5.7.1. Key market trends
    • 5.7.2. Key growth factors and opportunities
    • 5.7.3. Market size and forecast
  • 5.8. OTHERS
    • 5.8.1. Key market trends
    • 5.8.2. Key growth factors and opportunities
    • 5.8.3. Market size and forecast

CHAPTER 6 LIVE CHAT SOFTWARE MARKET, BY REGION

  • 6.1. OVERVIEW
  • 6.2. NORTH AMERICA
    • 6.2.1. Key market trends
    • 6.2.2. Key growth factors and opportunities
    • 6.2.3. Market size and forecast
      • 6.2.3.1. U.S.
      • 6.2.3.1.1. Market size and forecast
      • 6.2.3.2. Canada
      • 6.2.3.2.1. Market size and forecast
      • 6.2.3.3. Mexico
      • 6.2.3.3.1. Market size and forecast
  • 6.3. EUROPE
    • 6.3.1. Key market trends
    • 6.3.2. Key growth factors and opportunities
    • 6.3.3. Market size and forecast
      • 6.3.3.1. UK
      • 6.3.3.1.1. Market size and forecast
      • 6.3.3.2. Germany
      • 6.3.3.2.1. Market size and forecast
      • 6.3.3.3. France
      • 6.3.3.3.1. Market size and forecast
      • 6.3.3.4. Rest of Europe
      • 6.3.3.4.1. Market size and forecast
  • 6.4. ASIA-PACIFIC
    • 6.4.1. Key market trends
    • 6.4.2. Key growth factors and opportunities
    • 6.4.3. Market size and forecast
      • 6.4.3.1. China
      • 6.4.3.1.1. Market size and forecast
      • 6.4.3.2. India
      • 6.4.3.2.1. Market size and forecast
      • 6.4.3.3. Japan
      • 6.4.3.3.1. Market size and forecast
      • 6.4.3.4. Rest of Asia Pacific
      • 6.4.3.4.1. Market size and forecast
  • 6.5. LAMEA
    • 6.5.1. Key market trends
    • 6.5.2. Key growth factors and opportunities
    • 6.5.3. Market size and forecast
      • 6.5.3.1. Latin America
      • 6.5.3.1.1. Market size and forecast
      • 6.5.3.2. Middle East
      • 6.5.3.2.1. Market size and forecast
      • 6.5.3.3. Africa
      • 6.5.3.3.1. Market size and forecast

CHAPTER 7 COMPANY PROFILES

  • 7.1. FRESHDESK, INC.
    • 7.1.1. Company overview
    • 7.1.2. Company snapshot
    • 7.1.3. Operating business segments
    • 7.1.4. Product portfolio
    • 7.1.5. Business performance
    • 7.1.6. Key strategic moves & developments, 2014-2016
  • 7.2. KAYAKO, INC.
    • 7.2.1. Company overview
    • 7.2.2. Company snapshot
    • 7.2.3. Operating business segments
    • 7.2.4. Product portfolio
    • 7.2.5. Business performance
    • 7.2.6. Key strategic moves & developments, 2014-2016
  • 7.3. LIVECHAT, INC.
    • 7.3.1. Company overview
    • 7.3.2. Company snapshot
    • 7.3.3. Operating business segments
    • 7.3.4. Product portfolio
    • 7.3.5. Business performance
    • 7.3.6. Key strategic moves & developments, 2014-2016
  • 7.4. LIVEPERSON, INC.
    • 7.4.1. Company overview
    • 7.4.2. Company snapshot
    • 7.4.3. Operating business segments
    • 7.4.4. Product portfolio
  • 7.5. LOGMEIN, INC.
    • 7.5.1. Company overview
    • 7.5.2. Company snapshot
    • 7.5.3. Operating business segments
    • 7.5.4. Product portfolio
    • 7.5.5. Business performance
    • 7.5.6. Key strategic moves & developments, 2014-2016
  • 7.6. OLARK
    • 7.6.1. Company overview
    • 7.6.2. Company snapshot
    • 7.6.3. Operating business segments
    • 7.6.4. Product portfolio
    • 7.6.5. Key strategic moves & developments, 2014-2016
  • 7.7. PROVIDE SUPPORT LLC.
    • 7.7.1. Company overview
    • 7.7.2. Company snapshot
    • 7.7.3. Operating business segments
    • 7.7.4. Product portfolio
    • 7.7.5. Business performance
    • 7.7.6. Key strategic moves & developments, 2014-2016
  • 7.8. SNAPENGAGE
    • 7.8.1. Company overview
    • 7.8.2. Company snapshot
    • 7.8.3. Operating business segments
    • 7.8.4. Product portfolio
    • 7.8.5. Business performance
    • 7.8.6. Key strategic moves and developments
  • 7.9. WOOPRA, INC.
    • 7.9.1. Company overview
    • 7.9.2. Company snapshot
    • 7.9.3. Operating business segments
    • 7.9.4. Product portfolio
    • 7.9.5. Business performance
    • 7.9.6. Key strategic moves & developments, 2014-2016
  • 7.10. ZENDESK
    • 7.10.1. Company overview
    • 7.10.2. Company snapshot
    • 7.10.3. Operating business segments
    • 7.10.4. Product portfolio
    • 7.10.5. Business performance
    • 7.10.6. Key strategic moves & developments, 2014-2016
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