[英文調查報告書] 商業連結度分析：2009年

Abstract

ATLANTIC-ACM' s fourth annual Business Connectivity Report Card study is an industry-wide, survey-based study that enables small- and medium-sized business and enterprise customers to provide feedback on multiple carriers, including wireless carriers (new this year), in a variety of service and product categories, and to evaluate carrier operations. The report card features business/enterprise customer ratings of carrier performance over multiple service and operational categories from the past 12 months of service. The resulting data provides carriers with an overview of strengths and weaknesses from the customers' point of view, and allows them to directly compare their own performance to that of competitors. In addition, the analysis enables business class customers to make informed choices when selecting carriers.

WHO NEEDS THIS REPORT:

Metro Providers
Competitive Telecom Service Providers
Financial Analysts
Investment Bankers
Enterprises
Metro Partners
Wireless Telephone Companies
Internet Service Providers
Consultants
Investors

WHY YOU NEED THIS DATA:

Back Your Market Entry or Investment Strategy
Support Product Development Plans
Identify Investment Opportunities
Pursue Market Growth Areas
To Compare Your Operations with Other Carriers
To Compare Carriers When Selecting a Service Provider
Study the Competition and Specific Competitors
Present Investors with Hard Industry Facts
Gain Invaluable Data on Customer and Partner Preferences

Report Overview and Methodology
Executive Summary
1. U.S. Business Telecom Industry Overview
2. Business Product Definitions
3. Trends and Influences Driving the Market
- i. Economic Pressures
- ii. Emerging Products
- iii. Exploding Opportunities
4. Respondent Characteristics and Expectations
- i. Regions of Operation
- ii. Primary Revenue Driver
- iii. Respondent Title and Influence
- iv. Monthly Telecom and Number of Employees
- v. Products Penetration
- vi. Average Contracts Lengths
- vii. Expected 12-Month Change
- viii. Products Migrated Towards
5. Drivers of Purchase/Customer Priorities
6. Carrier Ratings: Operations
- i. Operation Average
- ii. Brand
- iii. Sales Reps
- iv. Provisioning/Installation
- v. Network Performance
- vi. Billing
- vii. Customer Service
7. Carrier Ratings: Product Price and Quality
- i. Data Products
- ii. Voice Products
8. Carrier Ratings: Vertical and Y/Y
- i. Operations by Business Type
- ii. Operations by Monthly Company Spend & Size
- iii. Y/Y Operations by Company Type
- iv. Product Quality & Price
- v. Product Ratings Averages: 2008 vs. 2009
9. Carrier Case Studies
- i. AT&T p. 142 x. One Communications
- ii. CenturyTel p. 144 xi. PAETEC
- iii. Cogent p. 146 xii. Qwest
- iv. Comcast p. 148 xiii. RCN
- v. Cox p. 150 xiv. Sprint
- vi. Embarq p. 152 xvi. tw telecom
- vii. Fibertech p. 154 xv. Verizon
- viii. FPL FiberNet p. 156 xvii. Windstream
- ix. Level 3 p. 158 xviii. XO
10. Wireless Carrier Ratings and Case Studies
- i. Wireless Operations
- ii. Wireless Products
- iii. Wireless Case Studies
- 11.Conclusions
12.Glossary

Table of Figures

1. Total Local Service Revenue: 1998 - 2010e
2. Nationwide CLEC and ILEC Presence by Line Count: 2000 - 2010e
3. ILEC vs. CLEC Local Service Revenues: 1998 - 2010e
4. Share of Local Service Revenue: ILEC vs. New Competitors
5. Local vs. Wireless Service Revenue: 1998 - 2010e
6. Percent of Local Service Revenue by Type: 2000 - 2008e
7. Business Voice Products Revenue: 2007 - 2013e
8. Business Data Products Revenue: 2007 - 2013e
9. FTTx Revenue: FiOS and U-verse
10. FTTH Penetration
11. AT&T 3G Laptop Connect Customers
12. U.S. Population vs. Mobile Subscribers
13. Total Real U.S. GDP and Year-over-Year Growth by Year: 1Q04-1Q09
14. Total U.S. Employment and Year-over-Year Growth: 1Q04-1Q09
15. Quarterly Corporate Profits (without IVA and CCAdj)
16. U.S. VoIP Subscribers: 2005 - 2013e
17. Proportion of U.S. Businesses By Number of Employees
18. 2009 VoIP Penetration Rate By Business Size
19. Total Wireless Data ARPU and Percentage of Total Wireless Revenue ARPU: AT&T vs. Verizon
20. U.S. Online Video Properties by Videos Viewed
21. Regions of Operation
22. Number of Regions in which Business Respondents Purchase Metro Service
23. Primary Revenue Driver
24. Respondent' s Title
25. Respondent' s Influence in Purchase Decisions
26. Monthly Telecom Spending
27. Number of Employees
28. Products Penetration
29. Average Contract Lengths by Primary Business Model (in months)
30. Contract Length Distribution: 2008 vs. 2009
31. Average Contract Length
32. Expected 12-Month Change in Spending* by Product
33. Products Reported as Migration Targets
34. Product Origins of Ethernet Migrations
35. Product Origins of VoIP Migrations
36. Product Origins of Fiber Migrations
37. Drivers of Purchase
38. Drivers: Industry vs. Media
39. Drivers: Industry vs. Education
40. Drivers: Industry vs. Financial Service/Insurance
41. Drivers: Industry vs. Healthcare
42. Drivers: Industry vs. Legal
43. Drivers: Industry vs. Manufacturing
44. Drivers: Industry vs. Real Estate
45. Driver: Industry vs. Retailer/Wholesaler
46. Drivers: Industry vs. Transportation/Utilities
47. Driver: Industry vs. Travel/Hospitality
48. ILEC/IXC Operations Average
49. CLEC/Cable/Fiber Operations Average
50. ILEC/IXC Brand
51. CLEC/Cable/Fiber Brand
52. ILEC/IXC Sales Reps
53. CLEC/Cable/Fiber Sales Reps
54. ILEC/IXC Sales Reps: Professionalism/Integrity/Technical Expertise
55. CLEC/Cable/Fiber Sales Reps: Professionalism/Integrity/Technical Expertise
56. ILEC/IXC Sales Reps: Proactive/Consultative Selling
57. CLEC/Cable/Fiber Sales Reps: Proactive/Consultative Selling
58. ILEC/IXC Provisioning/Installation
59. CLEC/Cable/Fiber Provisioning/Installation
60. ILEC/IXC Network Performance
61. CLEC/Cable/Fiber Network Performance
62. ILEC/IXC Billing
63. CLEC/Cable/Fiber Billing
64. ILEC/IXC Customer Service
65. CLEC/Cable/Fiber Customer Service
66. ILEC/IXC Customer Service: Technical Skills/Ability to Solve Problems
67. CLEC/Cable/Fiber Customer Service: Technical Skills/Ability to Solve Problems
68. ILEC/IXC Customer Service: Courtesy/Professionalism
69. CLEC/Cable/Fiber Customer Service: Courtesy/Professionalism
70. Overall Data Quality
71. Overall Data Price
72. ATM/Frame Relay Quality
73. ATM/Frame Relay Price
74. Cable/DSL/FiOS/U-verse Internet Access Quality
75. Cable/DSL/FiOS/U-verse Internet Access Price
76. Dedicated Internet Access Quality
77. Dedicated Internet Access Price
78. Ethernet Quality
79. Ethernet Price
80. Integrated Access/PRI Quality
81. Integrated Access/PRI Price
82. IP VPN Quality
83. IP VPN Price
84. Local Private Line Quality
85. Local Private Line Price
86. Long Haul Private Line Quality
87. Long Haul Private Line Price
88. SONET Ring Quality
89. SONET Ring Price
90. Web Hosting Quality
91. Web Hosting Price
92. Overall Voice Quality
93. Overall Voice Price
94. Circuit-Switched Voice Quality
95. Circuit-Switched Voice Price
96. VoIP Quality
97. VoIP Price
98. Operations
99. Operations by Business Type
100. Operations by Monthly Company Spend
101. Operations by Company Size
102. YoY Operations by Company Type
103. Data Quality and Price
104. Voice Quality and Price
105. Product Quality by Business Type
106. Product Quality Ratings Averages: 2008 vs. 2009
107. Product Price Ratings Averages: 2008 vs. 2009
108. AT&T Network Map
109. CenturyTel Network Map
110. Cogent Network Map
111. Comcast Network Map
112. Cox Network Map
113. EMBARQ Network Map
114. Fibertech Network Map
115. FPL FiberNet Network Map
116. Level 3 Network Map
117. One Communications Network Map
118. PAETEC Network Map
119. Qwest IP Network Map
120. RCN Network Map
121. Sprint Network Map
122. tw telecom Network Map
123. Verizon Network Map
124. Windstream Network Map
125. XO Network Map
126. Wireless Operations Average
127. Wireless Brand
128. Wireless Sales Reps
129. Wireless Sales Reps: Professionalism/Integrity/Technical Expertise
130. Wireless Sales Reps: Proactive/Consultative Selling
131. Wireless Provisioning/Installation
132. Wireless Network Performance
133. Wireless Billing
134. Wireless Customer Service
135. Wireless Customer Service: Technical Skills/Ability to Solve Problems
136. Wireless Customer Service: Courtesy/Professionalism
137. Wireless Product Quality
138. Wireless Product Price
139. Wireless Broadband Connectivity Card Quality
140. Wireless Broadband Connectivity Card Price
141. Wireless Data Quality
142. Wireless Data Price
143. Wireless Voice Quality
144. Wireless Voice Price
145. AT&T Mobility Network Map
146. Sprint Wireless Network Map
147. T-Mobile Network Map
148. Verizon Wireless Network Map
149. Industry Operations Summary: 2008 vs. 2009
150. Select Business Products Quality Satisfaction
151. Select Product Penetration and Migration Trends
152. Ethernet Migration Trends
153. VoIP Migration Trends

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商業連結度分析：2009年

2009 Business Connectivity Report Card

Abstract

WHO NEEDS THIS REPORT:

WHY YOU NEED THIS DATA:

Table of Contents

Table of Figures