Abstract
U.S. Wholesale Long Distance: Carrier Report Card 2007-2011 explores the
traditional wholesale market as well as the emergence of the latest
technologies. The report offers insight into the wholesale carriers through
ratings by their customers. Wholesale providers will understand their market
position with respect to areas such as billing, provisioning, network,
customer service and pricing. Resellers will have access to carrier profiles
detailing their product offerings as well as individual providers' strengths
and weaknesses.
This 150+ page report includes a detailed study of the wholesale voice and
data markets.
WHO NEEDS THIS REPORT:
- Wholesale Providers
- Long Distance Carriers
- Metros
- ILECs (especially RBOCs)
- CLECs
- Investment Community
- Integrated Communications Providers (ICPs)
- Internet Service Providers
- Analysts
- Consultants
WHY YOU NEED THIS DATA:
- Know where the wholesale competition stands
- Size the wholesale long distance market
- Select a wholesale provider based on operational and financial performance
- Assess opportunities to enter the wholesale long distance arena
WHAT YOU GET:
- Industry Analysis Including:
- History
- Overall Trends
- Sizing
- Buying Decisions
- Impact of Megamergers on Sector
- Offerings by Provider
- Scores/Rankings by Provider
- Scores/Rankings by Category
- Overall Industry Implications
- Historic Benchmarking
Table of Contents
Preface
I. Executive Summary
II. Overview of U.S. Wholesale Industry
- A. History of the Wholesale Industry
- B. Wholesale Market Sizing and Projections
- C. Wholesale Industry Influencing Factors
- 1. Pricing
- 2. Substitution
- 3. Consolidation/Partnerships
- 4. Regulation
- 5. Demand Growth
- 6. Capacity
III. Wholesale Customer Respondent Priorities & Characteristics
- A. Portrait of the Respondents
- B. Relationship Duration
- C. Spending Allocation
- D. Customer Priorities
IV. Wholesale Carrier Descriptions & Product Offerings
- A. AT&T
- B. Global Crossing
- C. Level 3
- D. Qwest
- E. Sprint
- F. Verizon
- G. XO Communications
V. Categorical Analysis of Carriers by Their Customers
- A. Satisfaction by Customer Type
- B. Overall Comparative Analysis
- C. Comparative Analysis of Operational Categories
- 1. Brand Reputation
- 2. Sales Representatives
- 3. Network
- 4. Provisioning
- 5. Customer Service
- 6. Customer Interface
- 7. Billing
- D. Comparative Analysis of Products
- E. Historical Product Scores
VI. Summary of Categorical Scores By Carrier
- A. AT&T
- B. Global Crossing
- C. Level 3
- D. Qwest
- E. Sprint
- F. Verizon
- G. XO Communications
VIII. Conclusions and Implications for the Wholesale Industry
Appendix: Other Carriers
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